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Endorsed by Which?
Masons Moving Group Limited
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.
Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.
Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.
What we do
Removals
- Home removals
- International removals
- Storage services
More Services
- storage
- load the van
- boxes
- european moves
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
346 reviews
Recommended
Recommended
by 99% of customers
Sort by
Very efficient, friendly, professional service
Customer Service
Quality
Value
We engaged Masons to take care of our house move and from the initial consultation to the final receiving of stored items 6 months later they could not have been more friendly or helpful. Our initial move date changed three times, but this was handled very professionally by the office team and they always assured us it was not a problem. The move itself was as efficient as it could ever be, the team of guys always friendly and keen to please even when asked to relocate items they had already moved in. A six month storage solution for some of our furniture was also provided at a very reasonable cost and delivered as and when we requested. Overall, a very professional and efficient outfit, thoroughly recommended.
Customer in Vale of Glamorgan
, work completed
Recommended
Removal and storage
Customer Service
Quality
Value
Excellent professional service from start with a phone call to office to end with our final delivery to new home. Furniture was safely stored for 3 months. Everyone did their best to make the move less stressful and were very considerate to my husband who has dementia.
Customer in Cardiff
, work completed
Recommended
Excellent service and good value.
Customer Service
Quality
Value
Communication was excellent throughout. Price was good. (We compared with another company recommended by estate agents). All the staff were pleasant, helpful and supportive. Great care was taken of all our possessions and the whole move was carried out efficiently, professionally and without any delays. A very good experience and we highly recommend. Thank you very much to all the team.
Customer in Cardiff
, work completed
Recommended
Removal
Customer Service
Quality
Value
Impressed by good time keeping, good attitude, polite and respectful. Got on with the job. When there was a potential problem the team checked with us and communicated well. Good experience
Customer in Rhondda Cynon Taff
, work completed
Recommended
Very professional.
Customer Service
Quality
Value
We used this company 20 years ago and the service was excellent so have just used them again . They were professional and efficient and the boys that moved us were outstanding.
Customer in Surrey
, work completed
Recommended
Moving from Wales to England
Customer Service
Quality
Value
The guys were friendly and helpful. They packed carefully marking each box accurately so that they appeared in the right room the other end. But I was surprised at how quickly everything was packed on the van. At the final destination they were patient as we worked out where furniture could go, and worked cheerfully. I would use them again
Customer in Gloucestershire
, work completed
Recommended
Excellent service!
Customer Service
Quality
Value
Having read the Which Reviews, we booked Masons to transfer furniture from Cardiff to Mumbles and were very pleased with the service that we received. It was both professional and friendly from beginning to end. They turned up when they said they would, and transferred all furniture without any damage. Reasonably priced. We have no hesitation in recommending them.
Customer in Cardiff
, work completed
Recommended
Excellent
Customer Service
Quality
Value
I used Masons Removals to move my furniture and belongings into their storage last year and out of storage in May this year. I'm very happy with their service; reasonably priced, they were professional, friendly, and helpful at each step of my relocation journey. And special thanks to Lucy for her patience!
Customer in Gloucestershire
, work completed
Recommended
Great team
Customer Service
Quality
Value
So far completed part 1 of move. From old house into storage, over 2 days. Both teams were excellent. Friendly, supportive and professional. Will obviously be using them again 🤪 to get out of storage but would definitely recommend them to anyone for a low stress move (no move is stress free!) Thanks everyone
Customer in Monmouthshire
, work completed
Recommended
Great professional company - knowledgeable & experienced
Customer Service
Quality
Value
Masons were excellent from survey to delivery! Can't find enough superlatives to describe our experience. This family run company delivered a complete professional service in all respects and the moving team were amazing - polite, careful, conscientious, efficient & strong! Packing materials were high quality & plentiful and Mason's quote was price competitive. Special mention to Fern, Richard, Karl, Dean (expert fragile packer), Chris-1 & Chris-2. Thanks for making a potentially stressful event - a busy but strangely enjoyable 4 days.
Customer in Surrey
, work completed
Recommended
Brilliant company
Customer Service
Quality
Value
Excellent company to work with, very professional and down to earth. Easy to contact. Good rates, highly recommend
Customer in Ceredigion
, work completed
Recommended
House move
Customer Service
Quality
Value
Masons moved me from Cardiff to west Wales 9 yrs ago . I’ve recently moved again within west Wales and so I requested their help again . Both moves were dealt with very professionally and with empathy . They packed my house up both times and the removal men were nothing but amazing . I have a lot of fragile things and there were no breakages or damage to anything . I would recommend this company to anyone on the move - they give a 5*****service . Thank you Masons of Barry.
Customer in
, work completed
Recommended
Fantastic removals company
Customer Service
Quality
Value
Masons were incredible from start to finish. A detailed survey, a sensible price, professional and friendly staff. They are obviously very experienced and made the move as easy and stress free as possible. They packed up my whole house the day before the move - which meant minimum disruption to family life beforehand, and got us unloaded and into our new home by 4pm on move day. Not a single breakage. All boxes clearly labelled. They also picked up all the cardboard boxes and paper the following week. I could not recommend them enough.
Customer in Cardiff
, work completed
Recommended
Hard working team
Customer Service
Quality
Value
We hired Mason's for an office move to a storage unit. The team arrived on time, were very friendly, and even brought in additional staff who were on hiatus from another move to help complete the job. The move was completed well ahead of schedule and they took care with the boxes they were moving. The planning stage was also very easy and the company was very easy to obtain a quote from.
Customer in Cardiff
, work completed
Recommended
Great work, smooth and easy process
Customer Service
Quality
Value
We used Masons for both removal and storage for a house to a renovation project. They agreed to come over three days for packing, removal to storage and removal to new house. The team were excellent, no hassle, polite and friendly, tidy and took the stress away from the move. Arrived on time, gave a clear plan and got stuck in to packing. Everything was packed and taped up well. All arrived as planned and without any damage, breakage or problems. I would particularly recommend their packing service as it took away so much pressure arrived all labelled and furniture reassembled This is the second time we’ve used Masons for moving and both times have been spot on. The team are friendly and understanding of the stress of a move.
Customer in Vale of Glamorgan
, work completed
Recommended
Very good service
Customer Service
Quality
Value
A very good service moving us from North Wales to Cardiff. Very kind helpful and communicative workers loading and unloading our possessions. Will use them again.
Customer in Cardiff
, work completed
Recommended
Efficient Reliable
Customer Service
Quality
Value
I used Masons to move me out from my house on a Friday then to move me in on the Monday. Everything went to plan my belongings were safely stored over the weekend It made moving less stressful than it would of been without them. The team were kind respectful and on time and extremely helpful. Would 100% use them if i need to in the future.
Customer in Herefordshire
, work completed
Recommended
Good service and very efficient
Customer Service
Quality
Value
There was a slight mix up over the dates and scheduling but this did not create too much of an issue. The team turned up on time and were very helpful throughout the process. Everything went to plan and the guys did a really good job.
Customer in Newport
, work completed
Recommended
The team at Masons delivered once again!
Customer Service
Quality
Value
Our second time calling on their services in less than a year, to move us from Cardiff to Edinburgh this time. Flawless service, fairly priced, everything delivered without damage or breakage. Brett and brothers in the office were as helpful as ever and always happy to answer questions, Fern once again surveyed and got everything planned out, and the boys packing, loading and delivering were great. I would not hesitate in recommending Masons to anyone looking to move - whether it’s round the corner as we did last year or most of the way across the UK as this time around.
Customer in Edinburgh
, work completed
Recommended
House contents removal from South Wales to Cheshire
Customer Service
Quality
Value
The move went very smoothly and to time. The crews at both ends were friendly, helpful and hard-working. Some of the contents were sent to an auction house and that also worked efficiently.
Customer in
, work completed
Recommended
Outstanding Service’s
Customer Service
Quality
Value
I engaged Masons to carry out their packing and removal service. From the first communications with the company, through to the assessment visit, and the packing and removal service, they were excellent. My goods were carefully and professionally packed - no damage. The removal staff were professional and efficient. They went above and beyond to help me. I highly recommend this company.
Customer in Pen-y-bont ar Ogwr
, work completed
Recommended
Absolutely faultless!
Customer Service
Quality
Value
Fantastic service, and at a very reasonable price. We were moving from a remote location near Cardigan, to another remote location in Dorset. Access to our house near Cardigan was impossible for a lorry, so everything had to be loaded onto vans and driven to the lorries. I think this took four working days (we went for the full packing service). They did manage to get both lorries to the property in Dorset, so offloading was finished within two days. The staff were all polite and incredibly willing and helpful throughout. Nothing at all was damaged, and everything ended up where we wanted it in the house. We have friends with much less furniture who recently moved from mid Wales to the Lake District with a different firm who paid the same as we did, and had to pack everything themselves! There is absolutely nothing I could fault with Masons.
Customer in Pembrokeshire
, work completed
Recommended
Amazing service, professional and efficient
Customer Service
Quality
Value
We called upon Masons with a bit of a challenge as we were moving very large, valuable and awkward items from the top floor of our office to the ground floor for relocation as we had no idea how to do this without damage being caused. Their team turned up and new exactly how to handle the situation and were fully armed with equipment that enabled them to move the items with no damage to them whatsoever and even the walls and stairs were scratch free and was amazed at not so much how they did it but how fast they completed the job They were totally understanding and listened to exactly what we required and would not hesitate to use Masons again or recommend them to friends and family. I have to say there team are very polite and courteous throughout the whole move and a credit to the company.
Customer in Vale of Glamorgan
, work completed
Recommended
Removals
Customer Service
Quality
Value
Masons were prompt and efficient. The men were friendly and finished quickly. We were downsizing. It took two and half days to complete. They moved us in on the 7th March with essentials, and the bulk came on the 10th March. No hassle at all. We would recommend Masons to anyone. Thanks guys.
Customer in Neath Port Talbot
, work completed
Recommended
Excellent & Professional Service
Customer Service
Quality
Value
At every point of contact Masons were friendly approachable and efficient. On the day of the move they were on time and loaded the van with no issues. We only moved less than a mile and the whole process went very smoothly,
Customer in Caerdydd
, work completed
Recommended