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Masons Moving Group Limited
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About
Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.
Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.
Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.
What we do
Removals
- Home removals
- International removals
- Storage services
More Services
- storage
- load the van
- boxes
- european moves
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
336 reviews
Recommended
Recommended
by 99% of customers
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Fantastic Job by Masons
Customer Service
Quality
Value
I cannot speak highly enough of this fantastic removals company. A big move from Cardiff to Lancashire was effortlessly executed. From the first experience and quotation visit with the very courteous and helpful assessor things went very smoothly. The price was very competitive and the office team helpful when we booked the move at short notice. I cannot speak highly enough about the removal team . They all worked tirelessly and delivered a fantastic level of service with both the move out and the move in the following day. A big thank you to a great team which I would highly recommend to anybody looking for a removal firm.
Customer in Lancashire
, work completed
Recommended
A brilliant service
Customer Service
Quality
Value
Having used masons previously they were absolutely top of my list when moving this time and they did not disappoint!! The team turned up on time were fast efficient and so helpful. Moving out of our old home was fairly challenging as the road was very steep but they made it look easy! The team were absolutely brilliant and we were delighted by the service. Thank you so much!
Customer in Rhondda Cynon Taff
, work completed
Recommended
Great service from Masons!
Customer Service
Quality
Value
Masons moved my stuff from Lampeter to their storage facilities in Barry. It was there from April to September 2024, before delivery to my new house in Cardiff. The service was excellent throughout. Friendly, efficient staff on the phone, as well as the drivers who came to both addresses. The cost was very reasonable. Straightforward invoicing and card payments over the ‘phone, with receipts issued immediately. I was well pleased with Masons, and recommend them to anybody who is looking for a friendly and efficient service. Brilliant throughout.
Customer in Cardiff
, work completed
Recommended
Great service
Customer Service
Quality
Value
Great service from Masons. We used the packing service as well as removals and they were professional and prompt from first to last contact. The quote was done in person and on time and packing happened the day before the move. Worth every penny! The guys packed everything in a day and took it away in the van overnight leaving us enough to live with overnight. Remaining bits packed on moving day and everything in the new house within 2 hours of getting the keys. So stress free and everyone at the firm I dealt with was friendly and polite. Would definitely recommend. They even picked up the empty boxes and packing paper once we’d unpacked.
Customer in Vale of Glamorgan
, work completed
Recommended
The move went smoothly
Customer Service
Quality
Value
The company was excellent. Good value. The preparation was undertaken on day one with three men. The second day four men came/ with only one same man in both days. All of the staff were happy in their manner, very cheerful, chatty, respectful with humour. All of the over the two days made our move transition a lot smoother. All of them followed our request in placing the furniture and boxes. Definitely recommend Masons. Thank you all - excellent job!
Customer in Carmarthenshire
, work completed
Recommended
Brilliant service
Customer Service
Quality
Value
Masons were great from beginning to end. Straightforward survey and booking service. We had a fantastic team the day before move (packing for us) and day of the move. Our belongings were packed securely with no breakages in transit. The boxes were accurately labelled and located in our new house as well as collected again once emptied. Would highly recommend.
Customer in Caerdydd
, work completed
Recommended
Move
Customer Service
Quality
Value
I arranged my house move. Professional, organised and clear with instructions ahead of the move. On the day, they were quick, safe and very clear about how the move would happen. They always checked I was happy with steps being taken and the move was completed in very good time.
Customer in Cardiff
, work completed
Recommended
Really great service
Customer Service
Quality
Value
Having used Masons on 3 previous occasions, I didn't hesitate to go back to them for this latest move. It's always great to speak to the team at Masons, no bots to get through and always incredibly personal service right from the initial inquiry, the survey and the move itself. Moving day was totally stress free, the Mason team arrived exactly on time, took great care of everything they moved - all mattresses, TVs etc wrapped before being loaded onto the van - they went the extra mile to ensure that everything could be removed from the house, including bulky furniture from a loft bedroom, and then were at pains to ensure that everything was put in the right place at the other end. All in all I would highly recommend Masons if you want to take the hassle out of moving!
Customer in Carmarthenshire
, work completed
Recommended
Moving to Poland
Customer Service
Quality
Value
Moving house at any time is stressful enough, but to move abroad times it by 5. From the time I contact Mason removals, nothing was too much trouble, every question was answered. From the office team to the gents who actually carried out the removal they were very professional, again nothing was too much trouble and treated our possessions with the utmost care and respect. I would highly recommend this company.
Customer in Vale of Glamorgan
, work completed
Recommended
Care and attention given
Customer Service
Quality
Value
They met me on time and picked up or belongings from our Mason's storage unit then delivered it to our house before going to our rented house and picking up our furniture and delivering that too. The two men worked slowly but this suited us as we had all day and it meant we could put things in their correct place rather than it feeling like an Aldi checkout. They handled everything with care (including our piano) and were respectful and considerate.
Customer in Vale of Glamorgan
, work completed
Recommended
Masons Moving Group
Customer Service
Quality
Value
I've used Masons for my last 3 house moves and they never fail to impress. The pre-move service is straightforward and supportive. The move itself is carried out with efficiency, care and respect. The guys are friendly and kind and make what could be a difficult day a much more positive experience. Not one thing was broken, no damage to either property and everything was put where it needed to be. What more could you want.
Customer in Vale of Glamorgan
, work completed
Recommended
GREAT GUYS
Customer Service
Quality
Value
The Masons team were extremely efficient and very experienced. We had to wait around till about 12.45 to get the ok to go which gave them time to have their lunch then it was all systems go! Our furniture was carefully handled and we had a particularly difficult staircase to negotiate but all went well just a few scuff marks on the wall which was inevitable and no real damage as it came off with a bit of fine sandpaper. All went well with the move into our bungalow and the guys even helped me unpack my car with the stuff I had in it whilst they were waiting for the driver of the wagon to arrive. Kept them supplied with cups of coffee which they appreciated. All in all I wouldn't hesitate to recommend Masons for their experience and friendliness.
Customer in Vale of Glamorgan
, work completed
Recommended
Efficient, professional and reasonable
Customer Service
Quality
Value
We contracted Masons to help us with our house move from London to Cardiff. From the initial video survey to the paperwork to the work carried out itself, everything was excellent. The removal men were well mannered, friendly and helpful. We have been really pleased with the service we’ve received and would highly recommend Masons for anyone needing home removals service.
Customer in Greater London
, work completed
Recommended
Fantastic service by Masons
Customer Service
Quality
Value
I thoroughly recommend Masons. From initial contact to the actual move they were professional, friendly and very helpful. My first moving day was cancelled 2 days before. The next date I was given was provisional and wasn't confirmed until 3pm the day before. They accommodated me at short notice without any problem. The day of the move went so smoothly. The team arrived on time and loaded quickly. The offload at the new premises went without a hitch. Very impressed with all round service.
Customer in Vale of Glamorgan
, work completed
Recommended
Trustworthy, Reliable, Efficient
Customer Service
Quality
Value
I engaged Masons Moving Group to collect all my household goods from storage and deliver them to my new home. They were on-time, friendly, hard-working and handled my things with care. Their back-office staff (one of the owners, I think) was very helpful, and up-front about what his company could and couldn't offer. I was very grateful for that transparency, having previously had a bad experience with another removals company. I would recommend Masons Moving Group to others, simply because they provided me with excellent service for the agreed price (no hidden extras). Good company.
Customer in Swansea
, work completed
Recommended
Great service
Customer Service
Quality
Value
Masons packed for us as well as moving us. They were very calm - useful when those moving are stressed - and organised. They were cheerful and reassuring. There was a huge delay in actually getting the keys but the boys kept saying it was fine, they were used to it. They went the extra mile when we eventually got access and made sure boxes went into the correct rooms. Whilst not cheap the service they provide is well worth the money for the peace of mind that they bring. Would highly recommend them.
Customer in Cardiff
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Masons were amazingly efficient from beginning to end. I am by no means minimalist and the team were friendly and did not moan about all the boxes that needed carrying upstairs. I cannot praise them highly enough
Customer in Newport
, work completed
Recommended
Friendly, fantastic team
Customer Service
Quality
Value
Masons Moving Group did a fantastic job of packing and moving our things to our new home - Chris and Warren packed everything neatly and efficiently, whilst Chris returned with the team to move everything. Despite a delay in completing on the day, Chris and the team were friendly and professional, making the process a lot less stressful for us. We feel very lucky to have the company in our local area.
Customer in Vale of Glamorgan
, work completed
Recommended
Great removals service from Masons
Customer Service
Quality
Value
From the outset, we felt we were in safe hands with Fern Mason. The packing and removal team were outstanding - ours was not a straightforward move with access difficulties at one end, a 100 mile journey and an extra floor at the other end. Many thanks to Chris, Carl, Simon, Adam, Obi, James, Frasier and Harvey for their expertise, patience and strength in getting us moved to Berkshire. Highly recommended.
Customer in Berkshire
, work completed
Recommended
Absolutely superb
Customer Service
Quality
Value
The service from Masons was exceptional. Everyone in their team was helpful, polite, attentive and professional. My two children and I moved to a three storey house and the amount of furniture and other items was significant. Everything was handled with care, they disassembled and reassembled wardrobes and beds and all moved without a marks or scratch. The team were brilliant and I cannot recommend Masons highly enough
Customer in Cardiff
, work completed
Recommended
A great service
Customer Service
Quality
Value
We have used Masons for our last two moves that included the packing service. I can strongly recommend Mason and would with no hesitation use them again. Extremely professional from beginning to end.
Customer in Caerphilly County Borough
, work completed
Recommended
Less Stress
Customer Service
Quality
Value
A complete all round professional service. We threw everything at them . . changing dates, some to storage some to a different address, eight floors up, complex marble table dismantling, wafer thin 80in tv screens off the walls and wrapped . . you name it . . they dealt with it with aplomb! Well done boys!!
Customer in Cardiff
, work completed
Recommended
Burgess move into storage
Customer Service
Quality
Value
Excellent service and professional experience overall. My belongings had to go into Masons storage depot, everything was wrapped in protective materials and sealed. They packed all pictures and mirrors on walls and even my garden pots and equipment! The removal staff were very helpful and friendly which helped to make the experience stress free. I will definitely recommend them to friends and family.
Customer in Cardiff
, work completed
Recommended
Smooth move
Customer Service
Quality
Value
This was a pack and move over 2 days. The packing was efficient but the labelling of kitchen ware could have been a little better to help me prioritise unpacking. E.g. cutlery is an early essential! The team was great and helpful with the placing of furniture.
Customer in Carmarthenshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Everyone I dealt with at Masons were consummate professionals from first to last contact. They were efficient, polite, diligent and organised. They made a process which can be stressful, as seamless and straightforward as possible. I would certainly recommend them for anyone moving home.
Customer in Cardiff
, work completed
Recommended