Masons Moving Group Limited

From the outset of calling Masons for a quote to saying Goodbye to the teams at the end it was absolutely seamless. Fern came to the house to assess what needed to be moved to quote. The quote was very good for my beloved goods. I had lived in my house for twenty six years and was downsizing only a mile away. I had a few questions and spoke to Diane, Richard, Brett and Peter who all reassured me along the way. I had a packing package and Simon did an amazing job in packing my many collections. He packed them as though they were his own items - super. He was joined by other colleagues to finish ready for the move on the eleventh. They teams arrived promptly. They were respectful in my home and in handling my boxes but most of all they were so pleasant and helpful all the way. On arriving at my new home once again we had great teams and again they couldn't have been more helpful. On a final note it is always said that moving house is just about one of the most stressful things you can do in your life but The Masons Team did everything possible to actually make this a pleasant one. They also came back and collected the empty boxes. Thank you all so very much.

I thoroughly recommend Masons. We had an excellent experience from start to finish. Nothing was too much trouble for the removal team and they even came back to pick up the empty boxes! Brilliant and thanks to everyone at Masons

We hired Masons for our recent house move and start to finish they were professional, quick and went above our expectations. When we move again, we will definitely be using them!

We had a water leak which meant that we had to put into storage the Dining Room and Breakfast Room Furniture whilst the remedial works took place. The packing crew were great and took care in both the packing and the furniture moving. Everything that was being stored was listed. When the day came to bring the furniture out of storage a crew of four turned up and nothing was too much trouble for them and they did things swiftly and carefully. I would happily recommend Masons Moving Group to anyone.

We had move house at short notice Masons came recommended to us and from the first phone call to completion the whole process was fantastic, At short notice they organised everything in a professional manner. The Staff were great and made the experience a lot less stressful. Thank you. I highly recommend Masons.

We recently used Masons to pack and move us to a new house within Cardiff. Having never moved with a professional removals company I had been quite anxious about this aspect of the process! However, we were utterly delighted with the service we received - all the guys were great. They were efficient, careful, respectful and extremely hard working - we absolutely couldn't have asked for more from them! Would wholeheartedly recommend to anyone. Thank you.

From the first contact with Masons, I felt like a valued customer. The service was superb, the team carrying out the work did an excellent job and my worldly treasures were delivered, well packed and in great time. I can now begin the job of unpacking and building my home. Nothing is missing and nothing is broken. I will always recommend Masons for a smooth, cost effective and superb service. Thank you!

They were very good as I am on my own downsizing we had quite a long delay to get keys they were very patient, worked very hard to get everything sorted

We used Masons to move furniture from Wales to Australia in 2015. We used Masons again in 2022 and are the only removalist we trust. Exceptional, professional and friendly service from initial phone call to when the boxes were collected. No issues, no fuss, no stress.

Masons moved our entire household of furniture and items from our storage unit to our new house. The service was punctual, friendly and efficient. We found the movers to be careful and considerate during our move and have already recommended their service to friends of ours.

We were downsizing, leaving so much in the old house (lots of ‘we are taking this, but leaving this’) and also our completion date of purchase was unsure. In the end, on the day of the move Masons took all our contents into storage instead of our new apartment and then 5 days later managed to squeeze us in their very busy pre-Christmas schedule to move in. Masons were constantly helpful, flexible, kind, efficient and very aware of our circumstances. The office staff were fabulous, the removal men were fabulous and very reassuring. They made what could have been a very stressful time a smooth operation. Thank you all at Masons, you were amazing.

An excellent move by this company nothing was too much trouble turned up on time friendly and worked their socks off would highly recommend

Masons moved us almost 29 years ago and they were fantastic so we thought we would use them again. The quote was very reasonable for what we wanted, which included a part load to our daughter in England and china and glass packing. A team arrived the day before our move and very carefully packed the fragile items. They then decided to load a van and take it away overnight to get a head start on move day. This was a great idea. The team arrived promptly on move day to finish packing up the house and the garden. There were a lot of boxes as we were moving from a 5 bedroomed house but there wasn't a single grumble that some boxes were clearly very heavy. On the contrary, the team worked with great humour. They arrived on time at our new home (approx 35 miles away) and unloaded the van with the same humour and efficiency, checking with us that we were happy before they left. They even placed our garden furniture exactly where we wanted it rather than just unloading it. I have absolutely no hesitation in recommending Masons. From our first enquiry until them leaving us at our new home they provided an exceptional level of service and made the day as stress-free as possible. Absolutely first class!!

I have nothing but praise for this company. They were supportive when the first 2 house sales fell through and worked with me as exchange did not happen till the day the contracts completed. The team that came to do the actual removal were excellent. Very friendly, very professional. Checked everything was taken from the first property and nothing left behind and then placed everything in the new property where we requested, nothing was too much trouble for them.

Masons brought a sense of calm, organisation, efficiency and fun to what had been a stressful house move. The quotation was friendly, quick and value for money and the office staff were very accommodating with planning. On the move day my husband and I were so pleased with the prompt and courteous staff who took control, but still always had time to listen to our questions and concerns. Their experience and professional manner gave us complete confidence in their abilities and this was demonstrated with a timely relocation with not an item misplaced or broken. Carpets were covered and paintings treated with absolute care. Thank you Masons we would never have coped without you.

From initial quote through to actual move. Friendly helpful would highly recommend took out a lot of the stress for us.

From start to finish a great experience. Moving out fast and efficient. great team. I didn’t lift a finger. Moving in everything went to the right rooms, right area. Same thing I didn’t lift a finger. A great experience, never do it yourself get Masons the lack of stress is well worth the money. Five stars.

By far the best removal company I have dealt with. Professional, efficient and super helpful. I am unable to find any fault whatsoever. Very competent pre-move survey carried out in person, answered all my questions and gave me confidence in my choice of remover. Some other companies simply asked for a list of contents to be provided which left me anticipating problem on the day and potentially, a price rise. They were very helpful too trying to organise the moving date which was not easy given my new house was not ready. Much appreciated. On the day, Mason’s arrived on time, all in a fabulous mood - cheerful, eager, positive, and so polite and helpful I was actually taken aback. Their attitude never flagged once, not even as they drove away. My contents had to go into storage for a week and the same service was provided when they came out of storage. Massive thanks to Gareth, Steve (x2) and Dean - you totally took away all my stress from the moment you arrived. I can honestly say I enjoyed the whole experience. 🙂 I strongly recommend this company. Only very slightly more expensive than other removers but well worth it for the service provided. You get what you pay for. Simply outstanding!

From the moment our removal needs were assessed and quoted for, we knew Masons was the firm for us. They offered to help with the disposal of unwanted furniture at both addresses, and handled changes with the same without quibble. Come the day the removal team were friendly and efficient for the whole of the three day process. We cannot speak too highly of the whole Masons team, and would recommend them to anyone. Thank you team.

From the outset Masons we’re so helpful in sorting out my move. It was (to me) a complicated move requiring a drop off and then storage followed by a later final delivery. But they just took everything in their stride. Not the cheapest company but the service they offered combined with their help and outstanding performance in its execution made them the most desirable company for me. When they arrived this level of professionalism continued. The two removals men were friendly, knowledgeable of their trade and very helpful. Nothing was too much trouble and they took absolute care of my possessions especially items I marked as fragile or important. The speed at which they worked was amazing. And the first part of my move turned out to be as stress less as I could imagine. I have no hesitation in recommending them and I would definitely use them again should the need arise.

We found Masons to be be very professional in their work. The staff were very courteous and nothing was too much trouble. They took extreme care and pride in their work - no damage & no breakages. The company were very obliging when dates had to be rearranged at short notice. Although they were not the cheapest quote, we are glad that Masons did the job, from the initial survey we were completely confident and happy that they would take great care of our belongings. Please thank the men who helped us settle into our new home.

I was really getting myself stressed out about moving from Cardiff back to Hampshire. Masons sent someone round to answer questions and assess the job and ultimately handled disposal of a lot of Ikea furniture, heavy mattresses, a couple of broken microwaves and more. Within five hours of arriving at my place in Cardiff, they had everything in the vans and arrived promptly the following day at my parents 150 miles away. They packed up a whole bunch of stuff I had been unable to get done and they coped with the terrible access at the block of flats I lived in (right in the centre of the city, with no parking of its own and only one lift). I can't recommend them enough and I will likely use them in the future if I return to Cardiff as planned. It wasn't what I'd call cheap (without having several quotes from similar providers) but it's worth paying for quality for the peace of mind and they did a great job. It would have been impossible to do it on our own.

We had to move at relatively short notice and feel so lucky that we chose Masons. They were so helpful and professional in our time of need. On the day the team arrived and made us feel at ease. They packed everything carefully and in good time. We can't thank Warren and his team enough for their patience on the day, as we had issues getting the keys from the solicitor which took time. A big thank you to the admin team and the wonderful removal team - it had been a stressful day, but they kept us calm. We can't recommend them highly enough!

The office staff were friendly and helpful when I approached them, and a visit was arranged to assess how much stuff we had to move. Judging by the number of boxes they supplied, the young lady who came to assess our house obviously underestimated how much stuff we had to pack up. It wasn't a problem as we'd already bought fifty boxes ourselves, so we had enough, and I know Mason's would have provided more if I'd asked for them. She also failed to take notice of my warning that access to our new property was narrow and difficult, so on the moving day plans had to be hastily changed to swap from a lorry and trailer to two lorries. Thankfully the foreman on site, was able to sort things out, and he and his men were absolutely fantastic across the two days. Nothing was too much trouble, and they went out of their way to make sure everything was packaged to avoid breakages. Ours was a big job, and a lot of stuff had to be taken up two flights of stairs. I found myself apologising for the amount of stuff that had to go in the attic, but the men were really great about it. They were a friendly bunch, and they absolutely worked their socks off on both days. I'd recommend them any day of the week.

I was recommended Masons by a work colleague, and I couldn't recommend them enough. From the initial consultation to moving day, their professionalism and upbeat manner were second to none. On what could have been a very stressful day due to delays with our new property, the workmen were so reassuring, which made our day so much easier. All our furniture was packed so carefully, transported and assembled in our new home, so it was totally stress-free. We were supplied with plenty of boxes, tape and bubble wrap, which was really helpful. Totally reliable! An excellent company to deal with, and I will definitely be using them even if we move. A huge thank you!