Masons Moving Group Limited

Excellent service from a family business. We are repeat customers as Masons did a great job last time. All of the staff both on the move itself and in the office were professional, friendly and nothing was too much trouble. Masons also agreed to store garden plants for us for until we move into our new home and the team leader of the move said he would make sure they are watered. Definitely above and beyond.

1st class customer service up to the day of completion. On the day we had 2 friendly yet professional crews that took care to move 2 lorry loads of our items. Would thoroughly recommend.

First class service from beginning to end, and competitively priced. A great team did the packing, loading and unloading, they were professional, hard working and careful with our belongings. At key points during our two day move, when it looked like the job would fall behind, the call was made to send more men to augment the core team. As a result, the move was as stress free as it could possibly be for us. Have already recommended Masons to friends and will continue to do so in future.

This week I moved from my flat in London to my new home in South Wales. When picking a removal firm, I tried one of the big national firms, but they were unhelpful, didn’t get back to me and on one occasion, quite rude! So I thought I would try a local firm and came across Mason’s Moving Group Ltd. From the first contact to the last box being out away, they were friendly professional and just really nice. They made the whole experience stress free… I was particularly impressed with the two guys who actually did the removal; Warren and Gavin. From the first call to let me know they were on the way, to the empty van yesterday afternoon, they have been brilliant. Polite, efficient, patient, professional - they have made moving a pleasure and easy (at least for me!).

We received our completion date at short notice and I called a few companies and also family but Mason's fit our needs. Paul came out for a look around to see what needed moving, agreed on price and job was set. The next morning Simon and another guy showed up and the move began. Throughout the whole morning, they were very quick, professional and such a pleasure to deal with. They were also both very patient and understanding. As our contract exchange, completion and move was all happening on the same day it was very hectic but we got it all sorted thanks to Masons.

After 35 years in the same smallholding, we had amassed a ton of Stuff. Masons moved us 120 miles with good humour and great professionalism. The lads packed and wrapped every last item as though they were priceless. Faultless indeed.

We have three times used Masons Moving Group for furniture removal and also once for long-term storage. Removals staff were friendly courteous and professional, treating our property with great care. Fragile items such as televisions were well packaged by staff before removal even though we did not pay an additional sum for a packing service. Both removals were undertaken without any damage either to the home ( despite difficult upstairs access on one occasion) or to the furniture /goods being moved. Our property was in storage for a lengthy time ( about 12 months) and was found to be in excellent condition when it was eventually removed from storage . We would not hesitate to use Masons Moving Group again or to recommend this firm to others.

After what was thought to be an impossible sofa to move into our new home, Masons tried again with a new look at it all, and it worked. Excellent job.

We used Masons Moving Group for our recent house move and we cannot praise them highly enough. From the initial enquiry to moving day, the whole team was professional, friendly and efficient and helped take the stress out of moving house. The quote was very competitive and we were so pleased we paid the extra for the packing service. This saved us so much time and effort! The team on the day were superb. We would definitely recommend Masons and will use again for our next move later in the year.

From the outset of calling Masons for a quote to saying Goodbye to the teams at the end it was absolutely seamless. Fern came to the house to assess what needed to be moved to quote. The quote was very good for my beloved goods. I had lived in my house for twenty six years and was downsizing only a mile away. I had a few questions and spoke to Diane, Richard, Brett and Peter who all reassured me along the way. I had a packing package and Simon did an amazing job in packing my many collections. He packed them as though they were his own items - super. He was joined by other colleagues to finish ready for the move on the eleventh. They teams arrived promptly. They were respectful in my home and in handling my boxes but most of all they were so pleasant and helpful all the way. On arriving at my new home once again we had great teams and again they couldn't have been more helpful. On a final note it is always said that moving house is just about one of the most stressful things you can do in your life but The Masons Team did everything possible to actually make this a pleasant one. They also came back and collected the empty boxes. Thank you all so very much.

I thoroughly recommend Masons. We had an excellent experience from start to finish. Nothing was too much trouble for the removal team and they even came back to pick up the empty boxes! Brilliant and thanks to everyone at Masons

We hired Masons for our recent house move and start to finish they were professional, quick and went above our expectations. When we move again, we will definitely be using them!

We had a water leak which meant that we had to put into storage the Dining Room and Breakfast Room Furniture whilst the remedial works took place. The packing crew were great and took care in both the packing and the furniture moving. Everything that was being stored was listed. When the day came to bring the furniture out of storage a crew of four turned up and nothing was too much trouble for them and they did things swiftly and carefully. I would happily recommend Masons Moving Group to anyone.

We had move house at short notice Masons came recommended to us and from the first phone call to completion the whole process was fantastic, At short notice they organised everything in a professional manner. The Staff were great and made the experience a lot less stressful. Thank you. I highly recommend Masons.

We recently used Masons to pack and move us to a new house within Cardiff. Having never moved with a professional removals company I had been quite anxious about this aspect of the process! However, we were utterly delighted with the service we received - all the guys were great. They were efficient, careful, respectful and extremely hard working - we absolutely couldn't have asked for more from them! Would wholeheartedly recommend to anyone. Thank you.

From the first contact with Masons, I felt like a valued customer. The service was superb, the team carrying out the work did an excellent job and my worldly treasures were delivered, well packed and in great time. I can now begin the job of unpacking and building my home. Nothing is missing and nothing is broken. I will always recommend Masons for a smooth, cost effective and superb service. Thank you!

They were very good as I am on my own downsizing we had quite a long delay to get keys they were very patient, worked very hard to get everything sorted

We used Masons to move furniture from Wales to Australia in 2015. We used Masons again in 2022 and are the only removalist we trust. Exceptional, professional and friendly service from initial phone call to when the boxes were collected. No issues, no fuss, no stress.

Masons moved our entire household of furniture and items from our storage unit to our new house. The service was punctual, friendly and efficient. We found the movers to be careful and considerate during our move and have already recommended their service to friends of ours.

We were downsizing, leaving so much in the old house (lots of ‘we are taking this, but leaving this’) and also our completion date of purchase was unsure. In the end, on the day of the move Masons took all our contents into storage instead of our new apartment and then 5 days later managed to squeeze us in their very busy pre-Christmas schedule to move in. Masons were constantly helpful, flexible, kind, efficient and very aware of our circumstances. The office staff were fabulous, the removal men were fabulous and very reassuring. They made what could have been a very stressful time a smooth operation. Thank you all at Masons, you were amazing.

An excellent move by this company nothing was too much trouble turned up on time friendly and worked their socks off would highly recommend

Masons moved us almost 29 years ago and they were fantastic so we thought we would use them again. The quote was very reasonable for what we wanted, which included a part load to our daughter in England and china and glass packing. A team arrived the day before our move and very carefully packed the fragile items. They then decided to load a van and take it away overnight to get a head start on move day. This was a great idea. The team arrived promptly on move day to finish packing up the house and the garden. There were a lot of boxes as we were moving from a 5 bedroomed house but there wasn't a single grumble that some boxes were clearly very heavy. On the contrary, the team worked with great humour. They arrived on time at our new home (approx 35 miles away) and unloaded the van with the same humour and efficiency, checking with us that we were happy before they left. They even placed our garden furniture exactly where we wanted it rather than just unloading it. I have absolutely no hesitation in recommending Masons. From our first enquiry until them leaving us at our new home they provided an exceptional level of service and made the day as stress-free as possible. Absolutely first class!!

I have nothing but praise for this company. They were supportive when the first 2 house sales fell through and worked with me as exchange did not happen till the day the contracts completed. The team that came to do the actual removal were excellent. Very friendly, very professional. Checked everything was taken from the first property and nothing left behind and then placed everything in the new property where we requested, nothing was too much trouble for them.

Masons brought a sense of calm, organisation, efficiency and fun to what had been a stressful house move. The quotation was friendly, quick and value for money and the office staff were very accommodating with planning. On the move day my husband and I were so pleased with the prompt and courteous staff who took control, but still always had time to listen to our questions and concerns. Their experience and professional manner gave us complete confidence in their abilities and this was demonstrated with a timely relocation with not an item misplaced or broken. Carpets were covered and paintings treated with absolute care. Thank you Masons we would never have coped without you.

From initial quote through to actual move. Friendly helpful would highly recommend took out a lot of the stress for us.