Endorsed by Which?

Masons Moving Group Limited

5.0

244 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
244 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
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Great removals service from Masons
Customer Service
Quality
Value
From the outset, we felt we were in safe hands with Fern Mason. The packing and removal team were outstanding - ours was not a straightforward move with access difficulties at one end, a 100 mile journey and an extra floor at the other end. Many thanks to Chris, Carl, Simon, Adam, Obi, James, Frasier and Harvey for their expertise, patience and strength in getting us moved to Berkshire. Highly recommended.
Customer in Berkshire Posted on 14/06/2024 , work completed 12/06/2024
Absolutely superb
Customer Service
Quality
Value
The service from Masons was exceptional. Everyone in their team was helpful, polite, attentive and professional. My two children and I moved to a three storey house and the amount of furniture and other items was significant. Everything was handled with care, they disassembled and reassembled wardrobes and beds and all moved without a marks or scratch. The team were brilliant and I cannot recommend Masons highly enough
Customer in Cardiff Posted on 11/06/2024 , work completed 24/05/2024
A great service
Customer Service
Quality
Value
We have used Masons for our last two moves that included the packing service. I can strongly recommend Mason and would with no hesitation use them again. Extremely professional from beginning to end.
Customer in Caerphilly County Borough Posted on 05/06/2024 , work completed 21/05/2024
Less Stress
Customer Service
Quality
Value
A complete all round professional service. We threw everything at them . . changing dates, some to storage some to a different address, eight floors up, complex marble table dismantling, wafer thin 80in tv screens off the walls and wrapped . . you name it . . they dealt with it with aplomb! Well done boys!!
Customer in Cardiff Posted on 30/05/2024 , work completed 22/05/2024
Burgess move into storage
Customer Service
Quality
Value
Excellent service and professional experience overall. My belongings had to go into Masons storage depot, everything was wrapped in protective materials and sealed. They packed all pictures and mirrors on walls and even my garden pots and equipment! The removal staff were very helpful and friendly which helped to make the experience stress free. I will definitely recommend them to friends and family.
Customer in Cardiff Posted on 23/05/2024 , work completed 07/05/2024
Smooth move
Customer Service
Quality
Value
This was a pack and move over 2 days. The packing was efficient but the labelling of kitchen ware could have been a little better to help me prioritise unpacking. E.g. cutlery is an early essential! The team was great and helpful with the placing of furniture.
Customer in Carmarthenshire Posted on 22/05/2024 , work completed 09/05/2024
Excellent service
Customer Service
Quality
Value
Everyone I dealt with at Masons were consummate professionals from first to last contact. They were efficient, polite, diligent and organised. They made a process which can be stressful, as seamless and straightforward as possible. I would certainly recommend them for anyone moving home.
Customer in Cardiff Posted on 13/05/2024 , work completed 26/04/2024
Excellent service.
Customer Service
Quality
Value
We have used Masons twice and I can't praise them enough. The guys are very professional and friendly and go the extra mile to care for the items they are moving. One of the team we had recently moved us previously and remembered conversations we had had before which was good as have similar interests. We are now using Mason's for storage also and got to say I am impressed with the service the location and security measures.
Customer in Vale of Glamorgan Posted on 17/04/2024 , work completed 10/04/2024
Excellence
Customer Service
Quality
Value
The removal service by Masons was excellent . Right from the beginning they were helpful and supportive They were flexible and responsive to any changes and always ready to offer solutions Packing was efficient and fast . On arrival at my new home I was faced with a flooded access road but they provided me with the basics that night and managed to get the removal lorry through the next day . The team were cheerful and encouraging . In essence they made the move a pleasant experience and I would certainly recommend them
Customer in Cumbria Posted on 14/04/2024 , work completed 09/04/2024
Incredible, safe removals!
Customer Service
Quality
Value
Superb service from start to finish. We cannot thank all the help we had during our 3 day move. All removers were fantastic, extremely helpful, polite, careful and professional throughout. A special thank you to Gavin the foreman and James who both went above and beyond! Would highly recommend!
Customer in Cardiff Posted on 11/04/2024 , work completed 05/04/2024
Masons Removals Helpful,reliable,Good value,
Customer Service
Quality
Value
Masons moved us back in march this year, from the start they went out of their way to help us as we only had three weeks notice to move and i was stressing. Richard, Peter and the whole team helped us with everything always on the end of the phone with good advice and answers to my many questions. The team on the day worked really hard ,moving all our belongings with care and making sure everything was loaded up before moving on to our new home. Masons pricing policy is very fair and clear they provide good quality boxs and wrapping material for your belongings as well. I would recommend Masons as a good reliable trusted company this is the second time i have used them and they wuld be my first choice if needed to move or store anything in the future.
Customer in Caerffili Posted on 10/04/2024 , work completed 04/03/2024
Professional Team of People
Customer Service
Quality
Value
I have used Masons before when relocating from Eire to South Wales and they were great. So they were my preferred "go to" team of people when I recently had to do just a small move of my late Mum's possessions - they did the pick up and multiple drop off's around the location and as I experienced before, they were very considerate and professional in their approach to the task in hand all the way through from my call to Richard in the office to dropping the last item. I have no hesitation in recommending Mason's to anyone who wants an efficient and very customer friendly service when it comes to moving your possessions. Thanks you for another great service Masons.
Customer in Posted on 06/04/2024 , work completed 19/03/2024
A Safe Pair Of Hands
Customer Service
Quality
Value
We have worked with Masons for over a year moving a very large number of boxes across the UK for our archive. They have been efficient, pleasant and great value. When we reached capacity they were there to assist and safely store boxes temporarily while we prepared room at our facility. All in all a pleasure to deal with. Should we have any more moving requirements we will be sure to contact Masons first.
Customer in Posted on 05/04/2024 , work completed 28/03/2024
Excellent, professional service!
Customer Service
Quality
Value
From start to finish we were really impressed with the service provided by Masons. Every phone call was answered promptly and we had great advice from everyone we spoke to. When Fern came to assess the move she was very helpful and gave us some great tips. As advised we kept in regular contact until we had a firm moving date and we were told what the schedule would be for moving day. The team of three that moved us were just amazing- hard working, careful and friendly and helped everything run smoothly. We contacted the office a few days after our move and the empty packing boxes were collected the same day. We would highly recommend Masons to family and friends for their great service.
Customer in Vale of Glamorgan Posted on 28/03/2024 , work completed 22/03/2024
Great service
Customer Service
Quality
Value
Can't thank Mason's enough for their fantastic service for our house move. They were so helpful throughout the day and saved us money on a storage unit by using their experience to reorganise our existing unit. We have recommended them to friends. Thanks.
Customer in Swansea Posted on 25/03/2024 , work completed 12/03/2024
First class Service
Customer Service
Quality
Value
This is the fourth time that Masons have helped us move house. Whilst all our experiences to date have been very good this last move was the best. Over the two day move, Having and his team couldn't have been more helpful or accommodating. We were kept informed at all times about expected times to arrive on each day, and the time stated was met. Despite changing our minds a few times on location of furniture, nothing was too much trouble. Would happily recommend to all on the service provided by Brett, Richard and the whole Masons team
Customer in Cardiff Posted on 13/03/2024 , work completed 29/02/2024
Organised, friendly, professional
Customer Service
Quality
Value
First time using this company today, they're storing furniture whilst we remodel part of the house. I can only say how impressed we are at the service we received. 2 friendly and informative tradespeople showed up, explained how they'd carry out the work and then got on with it. They worked carefully around our cats, they packed large and small items sensibly, they were cheerful and professional throughout. Nothing was too much trouble. I have no negatives, I highly recommend them.
Customer in Caerphilly County Borough Posted on 27/02/2024 , work completed 27/02/2024
You’re in the best Hands! Let Masons take the stress of you!
Customer Service
Quality
Value
Moving house within a tight exchange and completion day was stressful. But from the minute Masons contacted me to arrange to come and quote they totally lifted a weight off our shoulders! Fern was amazing and friendly and reassuring. The team on the day were friendly and polite and nothing was too much trouble. I don’t want to ever move again but if I do I know who will be moving us. Thank you to the whole team for your patience, calmness and absolute integrity throughout our move. We really have been meaning to come down with gifts for the team and we will soon! Thank you. Thank you. Thank you. If you’re moving honestly just book Masons. It’s the best thing we did!
Customer in Bridgend County Borough Posted on 17/02/2024 , work completed 01/02/2024
International Removal
Customer Service
Quality
Value
Masons Moving Group. An excellent service from Day 1. Initial contact was via email and I quickly received a call. I needed some personal belongings removed into storage from Penarth, stored for several months, and then shipped to the Philippines. I was given a very reasonable quotation which I accepted. My cargo was then eventually taken to Heathrow by Masons, and flown to Davao Airport without any problems. The whole process went very smoothly and all staff concerned very friendly and professional. I would certainly use Masons again and am happy to recommend their services.
Customer in Vale of Glamorgan Posted on 01/02/2024 , work completed 16/05/2023
Great moving experience with Masons
Customer Service
Quality
Value
A brilliant and very efficient service from Masons. We didn't move far but nothing was too much trouble. All our furniture and possessions were packed with care and consideration, and arriving at our new home they were unloaded and placed where we wanted them. I would highly recommend them if you're moving house.
Customer in Caerdydd Posted on 18/01/2024 , work completed 11/01/2024
Highly recommended
Customer Service
Quality
Value
We used Masons for a recent move with full packing service. From the initial survey visit through packing, loading and unloading, everybody we dealt with was friendly, professional and flexible, and the general air of calm and adaptability did a huge amount to reduce the stress of the process. We initially contacted Masons due to a recommendation from a friend, and I wouldn’t hesitate to recommend them myself as well.
Customer in Cardiff Posted on 07/01/2024 , work completed 04/12/2023
Great Team - Timely Delivery
Customer Service
Quality
Value
This is the second time we have used Masons this year. We sold our house back in May and they collected all of our furniture and non-essential items and put them into crated storage until we could find an unfurnished let or find a house to buy. 6 months later and they have now delivered all of our belongings to our new home. Both of the teams we have dealt with were helpful and accommodating to our needs during the move to storage and back to the new property. I did have concerns about the storage as we had never used long term storage before but I have to say all items had been well protected and packed/covered to protect them whilst stored in the crates and the 5 x crates arrived on the back of the van on delivery day to be opened and unpacked in front of us. More than happy to recommend Masons for both their removal and long term storage solutions. We had a great experience with this company so wouldn’t hesitate to recommend them to others. Richard was our main contact following the initial quote and Diane and Lucy at the office were always helpful and accommodating. The 2 x removal teams we have dealt with were professional and took extreme care moving items out of the initial property and into the new one.
Customer in Vale of Glamorgan Posted on 28/12/2023 , work completed 20/12/2023
Recommend! A breath of fresh air, took the stress out of a very stressful move
Customer Service
Quality
Value
Mason's helped move my elderly parents from a house they had lived in for nearly 50 years to a small bungalow, including a period of storage. They couldn't do enough to help, the team were knowledgeable, took lots of care and couldn't do enough to help. Everyone helped from the initial contact to the last delivery. They respected the stress and emotion involved as well as doing everything they could to help. The communication with the office teams was second to none, the delivery teams were fabulous and everything was so smooth and such good value. I wouldn't hesitate to recommend. Thank you team Mason's
Customer in Newport Posted on 28/12/2023 , work completed 21/12/2023
Moved house - excellent service
Customer Service
Quality
Value
Masons moved us 9 years ago - they were brilliant then, so we asked them again. In December 2023 they moved us from South Wales to Kent. The whole process was very smooth and all the Masons staff involved were polite, efficient and went over and above to do the job with care. Honestly, we cannot recommend them highly enough; a truly outstanding service! Thank you!
Customer in Kent Posted on 21/12/2023 , work completed 13/12/2023
Great service from 1st phone call right up to last piece of furniture delivered
Customer Service
Quality
Value
Wow what a great company to use, they took all the stress out of moving and even helped pack the final items on the day for us. The team worked really hard and even went without a lunch to get everything sorted as quickly and efficiently as possible. As we arrived at our new home the team had called in reinforcements on route to help unload the mountain of items packed. We went from 3 workers to 8 in the blink of an eye. The team really pulled together and it was a real team effort to get us in and with everything where it should be as well. I paid extra for a wardrobe and bed to be dismantled and reassembled and that was done with ease. I decided to do 1 of the beds myself to save a bit of funds and the guys still helped me which was greatly appreciated. Overall I was really impressed and would definitely recommend Masons to anyone moving in the future.
Customer in Rhondda Cynon Taff Posted on 07/12/2023 , work completed 29/11/2023
Excellent service
I have been absolutely delighted with the service that Masons provided - right from Fern's first visit to the actual move. I was very stressed about the move but everyone I spoke to at Masons were so pleasant and reassuring that it gave me confidence that I had definitely chosen the right company and that everything would be ok. On the actual day the team were equally reassuring - polite, friendly and very efficient. Thank you so much Masons
Customer in Vale of Glamorgan Posted on 14/11/2023 (Reviewer did not use service)
First Class Service
Customer Service
Quality
Value
From the time that Fern called to assess my move requirements to me waving off Carl and Chris from the doorstep of my new home, the service from Masons has been absolutely superb. During my initial phone call contact with Richard he said "we'll look after you" and by crikey they did. I had a bit of a hiccup when my original Completion Date was changed. A call to the office, and this time spoke to his brother, Brett, who eased my shredded nerves and another date set with no fuss. Carl and Chris arrived on packing day and efficiently went through the house. Two of the nicest guys and their good humoured banter was so much appreciated. Not even the Biblical wind and rain from Storm Whatever the next day (Moving Day), dampened their spirits. A long drive to Lincolnshire was followed by unloading on the Friday. The quality of their packing was revealed to me a day later when I discovered that they had packed my egg stand, complete with half a dozen eggs - none of which were broken or even cracked!! I can't thank Masons enough. Moving house is so stressful but their attention to customer care was second to none. In shopping round for a firm to move me, Masons quote was mid range. I'm so pleased I went with them and I absolutely feel I have received value for money. I can't recommend this company highly enough.
Customer in Lincolnshire Posted on 10/11/2023 , work completed 03/11/2023
Always reliable
Customer Service
Quality
Value
This is the third time I’ve used Masons’s. I have used them previously to pack my house and move and this time I used their packing service and storage before being moved into my new home. They’re always on time, great workers and very polite and professional. I would highly recommend them.
Customer in Vale of Glamorgan Posted on 04/11/2023 , work completed 19/10/2023
House move from Aberystwyth to Pencoed
Customer Service
Quality
Value
The move went very smoothly, without any problems. The firm had to carry out this move in extremely poor weather conditions with torrential rain. Every care was taken to ensure furniture was kept dry and in good condition. Nothing was too much trouble, and every request was actioned immediately and without question. A trouble free move,
Customer in Bridgend County Borough Posted on 02/11/2023 , work completed 16/10/2023
Masons are the best
Customer Service
Quality
Value
Having moved house on a number of occasions I cannot recommend masons highly enough. From start to finish a brilliant, efficient service. I would not hesitate to use again and to recommend to others. Thank you very much Ian
Customer in North Yorkshire Posted on 26/10/2023 , work completed 17/10/2023
Highly Recommend this company
Customer Service
Quality
Value
*A BIG THANK YOU TO MASSONS COMPANY* From start to finish the removal service from Masons was brilliant. The online and in person communications was excellent and efficient. Moving day nightmare was smoothed by this companies professionalism and interpersonal skills. The team we had were so good at easing us through a twenty year long house move. Everything we owned was boxed and loaded so expertly onto the Masons vehicles. The men were so polite and helpful. The team went far beyond that extra mile for us. Nothing was too much trouble, well beyond our expectations. We felt the moving day was a good day because of Masons and we would so like to thank Masons for being there for us, on what could be a most stressful day. We have no hesitation in recommending Masons removing company.
Customer in Cardiff Posted on 25/10/2023 , work completed 06/10/2023
Efficient, helpful and thoughtful service
Customer Service
Quality
Value
We had an amazing Masons team to pack and move us. They worked so hard, were considerate, polite and reassuring. We felt very safe in very capable hands.
Customer in Cardiff Posted on 24/10/2023 , work completed 03/10/2023
Professional and efficient.
Customer Service
Quality
Value
Masons undertook a three day move, complicated by access issues at our old house and the distance of the move itself. Throughout, the team were professional, polite and unfailingly helpful and managed the task in a cheerful, can-do manner that made a potentially stressful experience for us into a pleasure. Particular thanks to Damian who was with us for all three days. They provided a great service and I would highly recommend them.
Customer in Oxfordshire Posted on 19/10/2023 , work completed 02/10/2023
Excellent Service
Customer Service
Quality
Value
Masons Group was very professional and punctual. From start to finish the crew was friendly and efficient. Thanks Peter's team (including Adams, Graig and Karl). They were very helpful and polite. Their excellent service was highly appreciated. Would highly recommend Masons Group.
Customer in Cardiff Posted on 18/10/2023 , work completed 13/10/2023
Efficient and Smooth
Customer Service
Quality
Value
Excellent service, turned up on time, analysed the workload and got on with it. Throughout they asked what we required and gave advice. Similar again at our new address. Nothing seemed to be a problem.
Customer in Cardiff Posted on 09/10/2023 , work completed 15/09/2023
Very helpful and considerate
Customer Service
Quality
Value
Used Masons 20 years ago and had excellent service so decided to use them again. Quick and precise with the moving of furniture. They were extremely, kind, helpful and considerate. They even helped read my water meter and put my bed up for me.
Which? Trusted Traders Consumer Posted on 13/09/2023 , work completed 24/08/2023
Second time moving with Masons
Customer Service
Quality
Value
We used Masons to move us from Cardiff to west London in 2021 and when we needed to move a short distance into central London, we decided not to use a local London firm but stick with what we knew. We made the right decision, both in the price and with the quality of the movers. Adam and Craig were brilliant. They moved our baby grand piano with great care and even offered to move things round for us in the new house, in case we’d decided to have them in different rooms to where they’d delivered them. We moved into the new house before the builders had finished and they didn’t flinch at this. We were really happy to use Masons again and bring a little bit of South Wales to London :)
Customer in Greater London Posted on 04/09/2023 , work completed 21/08/2023
Another great service provided by Masons.
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Quality
Value
Another great service delivered by Masons. This time for removal to storage. Whenever I had a query they were always very helpful from their office staff to the staff at the depot. We used them last year for a home removal service and they were efficient, professional and courteous on both occasions. Highly recommend this removal firm.
Customer in Vale of Glamorgan Posted on 29/08/2023 , work completed 24/08/2023
A great team, a hassle free move.
Customer Service
Quality
Value
Masons recently moved us from Cardiff to a three storey house in Barry. The team were professional and cheerful throughout the long day, and met any minor set-backs calmly. They made a potentially stressful day do-able, and we are very grateful for all they did for us. The office back-up was great too, with good communication and we really appreciated having the packing materials delivered well in advance, right through to collecting our wardrobe and packing boxes after the move. We thoroughly recommend Masons.
Customer in Vale of Glamorgan Posted on 24/08/2023 , work completed 08/08/2023
Always efficient and friendly
Customer Service
Quality
Value
We have used Masons many times and each time they send a great team of removers who work efficiently and nothing is too much trouble. Makes a stressful time run smoothly. Thank you
Customer in Vale of Glamorgan Posted on 21/08/2023 , work completed 10/08/2023
Good Service
My move was made easy from start to finish, with the very first phone call, survey of goods to move, right up to the removal men on the big day. What could have been a really stressful move was handled exceptionally well. Efficient helpful courteous and humorous members of staff on the day of moving. Beforehand service nothing was too much trouble and everything was explained as to how the move would go. Would highly recommend Mason's removals.
Customer in West Midlands Posted on 16/08/2023 (Reviewer did not use service)
Friendly and efficient service
Customer Service
Quality
Value
Supportive, efficient and all very calm and understanding about what can be the stressful process of moving goods abroad. Masons were the final company in my goods arriving from Korea and my first choice for sending things back abroad a year later.
Customer in Gloucestershire Posted on 16/08/2023 , work completed 03/08/2023
Fantastic service within budget.
Customer Service
Quality
Value
Efficient helpful courteous and humorous members of staff on the day of moving. Beforehand service nothing was too much trouble and everything was explained as to how the move would go. Would highly recommend Mason's removals.
Customer in Vale of Glamorgan Posted on 14/08/2023 , work completed 28/07/2023
Stress Free Removal
Customer Service
Quality
Value
From our first contract with Masons Removals to the time that they unpacked and left us the service was excellent, friendly and very professional. For the actual removal the men came on time, were extremely friendly and helpful. This was the least stressful removal that we have done.
Customer in Cambridgeshire Posted on 08/08/2023 , work completed 04/08/2023
A difficult day made easy
Customer Service
Quality
Value
Just wanted to say a massive thank you to the moving team that Masons sent out to move my mum Margaret from Barry to Pontcanna this morning. They were absolutely brilliant. Patient, calm, well-organised and they helped my mum through the whole process with a kindness and consideration that went beyond. They even got her a bunch of flowers which made her feel wonderful and at ease about the whole overwhelming process. I am personally very grateful to you and your team at Masons for making what could have been a difficult day for my mum, into an enjoyable and even relaxed one. My niece is moving back to Barry in the next few months and I will heartily recommend she use Masons.
Steve in Cardiff Posted on 08/08/2023 , work completed 07/08/2023
Seamless move Cardiff to Scotland
Customer Service
Quality
Value
What could have been a really stressful move was handled exceptionally. We moved to Scotland from Cardiff and weren’t able to tie up the dates so had to get Mason’s to provide storage as well as moving us up two weeks later. I honestly couldn’t have been happier with the service, and I’m very hard to impress! At every point, the staff were helpful, reassuring, happy in their jobs and great ambassadors for Mason’s. Well done. Long move, no dramas, jovial people, care taken with our possessions, and a competitive price. Thanks everyone, would definitely recommend Mason’s.
Annemarie in Angus Council Posted on 04/08/2023 , work completed 26/07/2023
Stress free house move
Customer Service
Quality
Value
Masons were recommended to us by a neighbour so we went with them without hesitation. From the first survey with Fern where I was reassured that they could do anything I needed them to do to get our things moved, to waving goodbye to them from our new house, the service Masons provided was top notch. They provided ample packing boxes and materials in plenty of time, checked in with me on a regular basis to see how I was getting on, repeated the survey a week before moving day to see if arrangements have changed, and said those magic words as soon as the packing team arrived ‘we are here to make this as stress free as possible’ which they did. Gareth, D and the team worked quickly and efficiently, needing so little input from me that I spent much of the main packing day (day before the move) sitting down and relaxing! While we had packed most of the house up, there was still a garage to clear and a few things to pack, as well as furniture to move, all of which was done by the tram seamlessly. And then moving into the new house was also a joy because again the team worked tirelessly to reconstruct furniture, get it and the rest of the boxes in the right rooms and ensure that we were happy before leaving. I cannot recommend Masons highly enough.
Customer in Vale of Glamorgan Posted on 03/08/2023 , work completed 21/07/2023
Moving house
Customer Service
Quality
Value
My move was made easy from start to finish, with the very first phone call, survey of goods to move, right up to the removal men on the big day. All the frontline staff at Masons were professional and courteous. My move went smoothly and I would highly recommend Masons.
Gareth in Cardiff Posted on 27/07/2023 , work completed 20/07/2023
Stress free moving day
Customer Service
Quality
Value
From the quote to booking and using Masons for our house move, every aspect was excellent. Everyone I spoke to in the office during the booking process were more than helpful. The team who moved us were friendly, knowledgeable and efficient and a credit to the company. They came the day before moving day to pack the majority of the house and returned on the morning of the move to finish packing. A very competitive price for the work undertaken. Well done Masons I can highly recommend.
Customer in Vale of Glamorgan Posted on 21/07/2023 , work completed 21/07/2023
Great service as always
Customer Service
Quality
Value
This is the third time I have used Masons Movers and have always received great service from start to finish. Nothing ever appears too much trouble and everyone is friendly and helpful. Thanks again, will always recommend you.
Customer in Cardiff Posted on 15/07/2023 , work completed 27/06/2023
House Removal South Wales to London
Customer Service
Quality
Value
This was a substantial domestic house removal from Penarth (South Wales) to London (Wimbledon). It was carried out over five days (3 for uplift, 2 for delivery). It also involved a secondary delivery of a small fraction of the total furniture to an address in Hampstead. Everything was completed on time to the agreed charge. Each team was helpful and friendly, and at one point helped load a table to be auctioned onto the auctioneer's van. The drivers communicated to us en route so we had a good idea of the time of arrival. All the boxes that we could unpack during the unloading process were removed, but we are still waiting for the removal of the remainder. As far as we can now tell, everything was delivered in good condition and no damage was done to either property. We had understood that they would use two 'medium' vans rather than one bigger one, but it was the bigger one that was used. Medium sized vans would have got closer to the entrance to the house and made unloading easier for the men. We think that it was job excellently done, and we are happy with the result.
Customer in Greater London Posted on 13/07/2023 , work completed 13/06/2023
Moving Home Made Easy
Customer Service
Quality
Value
Informative from the first visit to our old home with many suggestions on packing and good explanation of how they worked. Arrival to pack the van with as much as they could the day before proved invaluable. The removal men were extremely helpful and worked hard both days, with patience waiting for keys to move in. I would highly recommend the firm.
Customer in Cardiff Posted on 11/07/2023 , work completed 23/06/2023
Our move
Customer Service
Quality
Value
We got three or four quotes Masons being one of those. Fleur did our inspection and quote we found her very engaging and helpful which helped us to decide on Masons for our move. The Thursday the team arrived it was a very hot day but they worked to the schedule hardly stopping for a break and returned on the Friday for the actual move. This again was done on an extremely hot day but the team worked tirelessly to get us in, during our unpacking we found no items were broken or damaged to say we were highly impressed with Masons would be an understatement. Thank you very much.
Customer in Cardiff Posted on 28/06/2023 , work completed 16/06/2023
8 week Storage
Customer Service
Quality
Value
4 rooms emptied of Furniture whilst building work was undertaken. Furniture dismantled, pictures packed as well as china and glass. Exceptional Service.
Customer in Bro Morgannwg Posted on 28/06/2023 , work completed 20/06/2023
Brilliant service
Customer Service
Quality
Value
Great removals company. We had a lot of heavy and large furniture and there were plenty of challenges. The team worked hard on a really hot day, barely stopped for a break. They packed our furniture and glass carefully and everything was well looked after. They also did some things which weren’t specified in the invoice like reassembling some furniture. They were cheerful all day despite the gruelling work and late finish. Made a stressful experience much more bearable.
Customer in Vale of Glamorgan Posted on 14/06/2023 , work completed 13/06/2023
All really smooth!
Customer Service
Quality
Value
From start to finish, Mason's were brilliant. Flexible in setting things up, then the team who came on the day were excellent. They managed to dismantle and move our tricky garden furniture, and smiled while shifting over 20 boxes of books along with everything else. Thank you!
Customer in Cardiff Posted on 14/06/2023 , work completed 31/05/2023
Great company and great service. Friendly and helpful from first contact. Efficient team and a joy to deal with. Would highly recommend them to anyone
Customer Service
Quality
Value
Not the first time I've used movers, from Picfords to a man in a van. Masons are the best I've dealt with and this is the 3rd time I've used them. Careful, responsible, organised and disciplined. Their teams are personable, helpful and a joy to deal with. Thanks to Richard and the team for another job well done. You're always my first choice for removals and storage. My furniture was well packed with protective covers and carefully taken out to the van. The replacement furniture was brought in unwrapped and installed. It all went like clockwork. They were done in no time; so efficient. I know they will look after my furniture while in store, I've stored furniture with them before and it was delivered in excellent condition unlike two previous firms who lost and damaged items requiring lengthy dealings with insurance companies. The paperwork was straight forward and clearly marked for my completion and because it was short notice and over the bank holiday it was picked up from the last point of delivery. So accommodating at a busy time. The office kept me informed of departure and expected arrival times so no stress about what was happening, where they were, or when they would arrive all communicated in a friendly and timely fashion. Top rated by me. Not the cheapest but you get what you pay for, a quality service. Thank you for your excellent service. I would recommend you to anyone looking for a good service at a reasonable price. Hope this helps anyone looking to move..
Customer in Vale of Glamorgan Posted on 07/06/2023 , work completed 30/05/2023
First rate and highly efficient removal team.
Customer Service
Quality
Value
We cannot speak more highly of the outstanding service we received from Masons who moved us all the way from Pembrokeshire to East Suffolk. They made what is often a stressful process as stress-free as we could have wished for. The whole process from providing the initial estimate, packing and the removal itself was conducted in a highly professional and friendly manner. Brett in the office was a calming and reassuring influence in the days leading up to the move when we were on tenterhooks as to whether the house purchase would be completed on schedule. Many thanks to all the team!
Customer in Suffolk Posted on 05/06/2023 , work completed 17/05/2023
Stress free moving from a great team
Customer Service
Quality
Value
Masons moved us from Penarth in the Vale of Glamorgan, in mid-July 2022, via their storage facility as our new property required work done to it in order to make it habitable. The move out was fantastically efficient and handled very professionally indeed, completing on time, what was a rather large job of a big three storey Victorian house. Storage was simple with our stuff being crated up and put into their facility. Invoicing was regular and clearly managed. Upon requesting delivery of our stuff to our new home, Masons were flexible in agreeing a date and sensible in approaching a tricky site. Upon arrival, again all on time, the team were efficient, very amenable to our requests for siting our stuff, even taking some up to our third floor. The team were very professional, friendly and a joy to work with. We couldn't have wished for a better service throughout, Mason's made the whole thing much easier than I could have contemplated. Everything went without a hitch, though I am sure if there had been one they'd have addressed it quickly. All the staff have been so good to deal with from management to removers. I have no hesitation in recommending Masons to anybody anticipating a move.
Customer in Torbay Posted on 21/05/2023 , work completed 18/04/2023
Cannot fault them!
Customer Service
Quality
Value
2 day removal for a 5 bed house, chose the full pack service (fully recommend this). From start to finish it was seamless. They did everything for me, gave some sound advice on dismantling a few things to help me out, really cannot recommend enough. Day of moving was stress free my end, bar few complications with late key hand over due to house moving into were not prepared at all (should have used this firm!) they were patient, and got it all done in a very short timescale. Really cannot fault any part of the move. It's awful moving house, and I will say that Masons made it easy… second time using them, would never use anyone else. I could not have done it without them. Friendly, amazing customer service from a family run firm, nothing was too much for them.
Customer in Cardiff Posted on 20/05/2023 , work completed 21/04/2023
Tremendous Service
Customer Service
Quality
Value
Masons have been helping my organisation move a very large number of archive boxes. They have been superb. Tremendous value, communication and service. We are very pleased with the excellent job Masons has carried out.
Robert in Cardiff Posted on 21/04/2023 , work completed 21/04/2023
Excellent service from start to finish
Customer Service
Quality
Value
My first impression was excellent. I was unsure of what service I needed however I was taken through the options and given great advice over the phone, even though at this point I had not decided which removal company to use. The house survey was very professional and reassuring. They took their time to understand what I wanted and offered lots of advice and options. The quotation arrived when agreed and covered all three of the options I was considering. It was clearly laid out and broke down the costs so I could understand the charges. On the day of the move the team arrived on time and were very professional. Taking great care with the house and the contents. They were polite and very helpful. They packed the house contents perfectly into the shipping containers ready for storage. I am reassured that my belongs are in safe storage now, ready for the next move. What made me choose this company was the reassurance I felt in the early stages that they were going to be a ‘safe pair hands’ to handle my whole house contents.
Customer in Bridgend County Borough Posted on 18/04/2023 , work completed 05/04/2023
First Class Service
Customer Service
Quality
Value
First class service from start to finish. The whole team did a great job and were really efficient and helpful. Would DEFINITELY recommend.
Customer in Vale of Glamorgan Posted on 12/04/2023 , work completed 31/03/2023
Great customer care
Customer Service
Quality
Value
We were more than happy with the service provided by Mason’s removals. The office team and the team on removal days provided excellent customer service. The removal team was on time, professional in every way and cheerful. We would have no hesitation in recommending.
Customer in Cardiff Posted on 04/04/2023 , work completed 10/03/2023
Dinas to Swansea
Customer Service
Quality
Value
I have nothing but praise for the service I received from Masons. Richard was so helpful pre move day dealing with my calls on an almost daily basis whilst we dealt with uncertainty. Team arrived on time on move day and were so friendly whilst working efficiently together. Nothing was a problem for them even when my wardrobes couldn’t be removed via the front door and had to go over the back fence! Moving two homes into one was always going to be chaos but Masons made move day run so smoothly. Thankyou so much!!
Customer in Swansea Posted on 28/03/2023 , work completed 16/03/2023
Made it look easy!!
Customer Service
Quality
Value
I have to say how impressed I was by both the professionalism and efficiency of the crew who not only cleared my property but then came together with another crew to move us into our new home. No job was too much and everyone worked efficiently and diligently despite the complexity of the move. The work ethic and can do attitude of Mason’s staff really did shine through. I would thoroughly recommend Mason’s to anyone looking for a removals firm! Fairly price and operated like clockwork!!
Customer in Swansea Posted on 28/03/2023 , work completed 16/03/2023
Brilliant Movers
Customer Service
Quality
Value
After our house was rendered uninhabitable by a lightning strike we needed to move everything out of the house to allow builders to repair the extensive damage. Over 3 days Mason's Movers helped pack and organized a double move, taking some of our belongings and furniture to a much smaller house and the rest into storage. They are brilliant packers and when we hit problems like the settee being too big for the temporary house but they took it in with the rest of our stuff in their depot. A week later we had too much stuff in the new house and they were only too happy for us to drop off a couple of big boxes to be added to the container. Very nice people, who made us feel well looked after.
Customer in Vale of Glamorgan Posted on 20/03/2023 , work completed 14/03/2023
Great Service on house move West Wales to Cardiff
Customer Service
Quality
Value
From the initial enquiry for a quote to providing the service the whole experience of dealing with Masons was exceptional. The team who completed the move were professional, courteous and very hard working, always helpful with no job however complicated becoming an issue, just simply getting the job done with a minimum of fuss. As importantly, the movement of all the furniture was completed to the highest standards, can honestly say not one scratch or mark on any item, everything packaged and wrapped for total protection and peace of mind.
Customer in Caerphilly Posted on 10/03/2023 , work completed 02/03/2023
Excellent packing and removal service
Customer Service
Quality
Value
We recently moved house from Cardiff to West Sussex and having obtained quotes from four companies chose Masons as the company to move us. We were really happy with the service we received. Fern, who came to quote, gave us confidence that they would look after our belongings and planned a logical time frame for the move. Our moving date was ‘two weeks away’ for months, with contracts taking longer than expected to exchange, but Richard held faith that it would happen for us in the end, and although needing four days in total for packing and moving, managed to book us in for our preferred dates. We originally planned to do most of the packing ourselves, but following an injury my husband was unable to lift, so Masons did all the packing for us and if I was ever moving again I would always want this service -worth every penny! The team who came to pack were efficient and friendly and the guys who did the long drive and then unloaded over two days were amazing. They worked so hard yet remained upbeat and positive throughout. Only when your belongings are moved across the country do you realise how much stuff you have, but they took great care of everything (including plants) and thanks to that there were no losses nor significant damages. We have no hesitation in highly recommending their very friendly and professional service.
Customer in West Sussex Posted on 02/02/2023 , work completed 08/12/2022
Friendly and efficient service
Customer Service
Quality
Value
All staff were courteous and helpful. they arrived promptly carried out the work agreed willingly making the moving process much less stressful than it might have been
Customer in Cardiff Posted on 25/01/2023 , work completed 03/01/2023
Complex move completed effortlessly
Customer Service
Quality
Value
We engaged Masons for a complex domestic move from a holiday home in Wales to split locations in the West Country and Kent The move should have been stressful and error prone given the split of locations and the degree and variety of high value items From the first call to the last lorry departing they were professional, punctual, calm, organised, accurate and remarkably good fun. Can’t praise the quality and personality of their on site team enough. The overall service was of high quality We would not hesitate to use again and recommend without hesitation
Customer in Bath and North East Somerset Posted on 18/01/2023 , work completed 12/01/2023
Superior company
Customer Service
Quality
Value
Excellent from start to finish all the staff first class the move went like a dream due to 3 brilliant men cannot recommend this company enough!! If your moving make sure you use masons cannot thank them enough
Customer in Torfaen Principal Area Posted on 11/01/2023 , work completed 12/12/2022
Great job!!
Customer Service
Quality
Value
We moved from Cardiff to Northern Ireland and engaged Masons to do the move. Price was good and in spite of us turning out to have a LOT more stuff than we realized, everything ran on time and to plan thanks to the team's hard work. Additional movers were sent to help with the packing up when things started to fall behind and everyone was professional and good company throughout the process. Packing up was completed on schedule, including disassembling a lot of furniture. Delivery was as expected and handled swiftly through a lot of hard work, and a second delivery arrived as expected a few days later. Would use again.
Customer in Cardiff Posted on 14/12/2022 , work completed 01/12/2022
Excellent service
Customer Service
Quality
Value
Most impressed with the efficiency of the team. They were courteous, friendly and packed quickly, effectively and took care in labelling the boxes so that the contents would be easy to place in the appropriate room in the new house. They were also punctual and worked professionally having set out the basics regarding timings, toilet facilities and tea and coffee requirements. Altogether made a stressful situation much easier for those of us in our 70's.
Margaret in Monmouthshire Posted on 26/11/2022 , work completed 16/11/2022
Always reliable
Customer Service
Quality
Value
We have used Masons before and came back to them because we have always been reliable. From our first enquiry to the day of the move things went smoothly. The removal men were most helpful and pleasant. Our furniture has gone into store and we look forward to it been delivered when we are ready.
Customer in Vale of Glamorgan Posted on 23/11/2022 , work completed 17/11/2022
Easy to deal with
Customer Service
Quality
Value
From first contact through to end of move Masons were always easy to deal with. Initial questions were clear and concise getting completion done quickly. The removers on both the day we moved out and then into our new home were excellent. Getting on with the job in hand always polite and respectful of our property and belongings. Fragile items (e.g. TVs) were well covered with protective wrap. Highly recommended for both Service and cost. Will definitely be using them again when we have our property refurbished and need to move out while work is underway.
Customer in Bridgend County Borough Posted on 20/11/2022 , work completed 07/11/2022
Excellent company - lived up to reputation
Customer Service
Quality
Value
From initial enquiry until final invoice the Masons team have been professional, helpful and friendly. We did a video link walk in our old home as live at a distance. Easy to do - and we got our quote the next day for removal, packing and storage of excess items. At every stage the team gave quick and clear feedback to enable us to decide what we needed, especially as we only had three weeks notice of moving. Throughout the 3 days pack-up Gavin, Carl and Justin were on-time, super efficient, courteous and friendly and I felt very confident of the care they gave our items. They worked in a tidy and structured manner, and had a combination of common-sense and ingenuity for solving any challenges faced. On arrival to our new place the unpack was equally well handled and all items that had been disassembled were reassembled with no issues. The whole move was smooth, efficient and despite the rain all done with good humour. Highly recommend - have no hesitation in using again - thank you so much.
Customer in Vale of Glamorgan Posted on 14/11/2022 , work completed 09/11/2022
A very good job
Customer Service
Quality
Value
Mason's of Barry undertook a removal requiring collection from three floors and a full packing service. Some furniture required dismantling and reassembly. The crew were friendly and efficient, clean and thoughtful. Everything required was done exactly as requested, on time. Everything arrived safely, and in the same condition it was collected. From start to finish, I would not fault them. I do not hesitate to recommend them, and would definitely use them again.
Sandra in Cardiff Posted on 10/11/2022 , work completed 03/11/2022
Efficient and friendly
Customer Service
Quality
Value
Masons helped move some items of furniture for me, including a valuable dresser, from one storage facility to another plus picking up and dropping off at two other locations. They were very efficient and nothing was too much trouble. They were pleasant and positive throughout.
Customer in Cardiff Posted on 10/11/2022 , work completed 07/11/2022
Phenomenal service
Customer Service
Quality
Value
These guys are truly amazing! I used the packing service and it was very smooth and made the process of moving much less stressful. My original movers (Steve and Justin) were great - friendly, efficient and helpful. Unfortunately I ended up not getting keys to my new home on the day and Masons were brilliant. They kept my possessions safe in the vans for the weekend and then sent out 6 guys on the Monday to get me moved in as quickly as possible. These guys went above and beyond - even carrying my bike shed over their heads to get it in position! Thank you Masons, I’ve already been recommending you to everyone I know!
Customer in Cardiff Posted on 03/11/2022 , work completed 24/10/2022
Excellent company
Customer Service
Quality
Value
I cannot thank the Masons crew enough for their help, expertise and patience in organising me through a chaotic and difficult day. A delay at my destination resulted in a late finish, but again their speed and efficiency put me safely in my new home by days end. So glad I chose Masons and would definitely recommend them.
Customer in Bridgend County Borough Posted on 30/10/2022 , work completed 14/10/2022
Storage problems
Customer Service
Quality
Value
We sold our property in March 2021 and put our household goods in to storage with Masons; they moved us in to our new house in October 2022. The collection of our goods was adequate but seemed a little haphazard in the way the property was put into the storage containers with, it seemed, little attention paid to the 'Fragile' and 'This way up' signs on the boxes. That said there seems to be little damage to the boxes we've opened so far in our new house. The delivery to our new house was very efficient and their team were very careful in avoiding damage to the new house. Our main issue is with the storage. We were told that the storage facilities were climate controlled but a lot of the soft materials we've opened are musty and damp and we have mould on some of the furniture. As a moving company they're probably no better or worse than the others but if you're planning to store household goods it might be worth physically checking on the temperature/humidity of the facilities and compare with other companies.
Customer in Monmouthshire Posted on 28/10/2022 , work completed 11/10/2022
Move from Penarth to Saundersfoot
Customer Service
Quality
Value
The Masons team were all absolutely fantastic. They provided an incredibly professional service at all levels. They were really accommodating even though our date changed several times. The removal team took incredible care packing delicate items and were really efficient at getting things sorted with minimum fuss and stress. The whole process was fantastically smooth. Would not hesitate to use Masons again. Awesome service well done Masons!!!
Customer in Vale of Glamorgan Posted on 25/10/2022 , work completed 22/09/2022
Reliable, Flexible and Professional Removals in Cardiff
Customer Service
Quality
Value
The Masons team were excellent from start to finish. The move was quite daunting and stressful for us as we had to move quite quickly and had to make big decisions on short notice. Nothing was daunting or too much trouble for Richard and his team. Richard was always there to help us work out the best options and go the extra mile to accommodate our ever changing circumstances. We had to move our furniture into storage for a couple of month and moved from Cardiff to Winchester. The teams doing both removal and delivery were excellent, professional and very experienced. I was impressed by the diligent, efficient and speedy manner in which they approached the move and dealing with challenging parking situations. I will use Masons again and have no problem in recommending them.
Customer in Cardiff Posted on 20/10/2022 , work completed 13/10/2022
Professionalism and politeness from beginning to end.
Customer Service
Quality
Value
The 2 men assigned to us for the day operated with the utmost professionalism, both during the move out from our 4 bed property and the move into a smaller 3 bed house. What was most amazing was the speed they worked at and the care taken with our possessions, my wife and I thought that our sofa would not get through the front door of our new home but it was soon sat in the front room with no damage to the sofa, walls or paintwork. Would I use Masons again? Most definitely. Would I recommend Masons to anyone else? Most certainly In my opinion, you would not find a more professional company with employee's who put the customer first and foremost.....Amazing experience.
Leslie in Torfaen Posted on 19/10/2022 , work completed 23/09/2022
Masons are the best
Customer Service
Quality
Value
Masons are excellent and I’d happily recommend them. They moved me from Swansea to Barry very effectively. The office staff were friendly and professional and the removals men were just the same. They took great care moving not only the easier but also the more challenging items out of one house and garden and into another. The bed mattresses were put into sealed packs and the furniture was padded. Everything was well stacked and secured in the lorry and van and nothing was damaged, be it the moved items or the buildings. Many thanks to the removals team Wyn, Warren, Simon and Steve - and to the Masons ’boys’ (I was a schoolboy contemporary) and the office lady.
Customer in Vale of Glamorgan Posted on 13/10/2022 , work completed 19/09/2022
Fast and furious
Customer Service
Quality
Value
Helpful staff in office. Having a partial move of furniture for storage but at last minute the new accommodation became available so change of destination was made without fuss On removal day the movers worked non stop and still were able to smile and be helpful. A credit to Masons. Masons being a long established company cannot be faulted.
David in Vale of Glamorgan Posted on 01/09/2022 , work completed 23/08/2022
Professional and good-humoured.
Customer Service
Quality
Value
Masons provided an excellent and professional service in both packing and delivering our belongings to our new house. Despite the fact that it was on a pedestrian street, they took the added distance (30 metres) in their stride and were good-humoured throughout. I have no hesitation in recommending them.
Customer in Vale of Glamorgan Posted on 24/08/2022 , work completed 05/08/2022
Have used twice - would unequivocally recommend
Customer Service
Quality
Value
This is the second time we have used Masons to move house - does giving them repeat business not constitute a glowing review in itself? This second time the service was just as good as the first. Their price was competitive. The office staff that we dealt with during the initial stages of planning and agreeing the move were unfailingly polite, responsive, honest and a pleasure to deal with. The crew that Masons sent to pack and load our furniture were very respectful of both ourselves and our goods. They worked incredibly hard in what can only be described as "trying" weather conditions. The entire move (of several hundred miles) proceeded exactly as planned and was completed on schedule and on budget and our chattels suffered not one scratch. We can't speak highly enough of Masons Movkng Group.
Customer in Aberdeenshire Posted on 07/08/2022 , work completed 21/07/2022
Excellent professional service
Customer Service
Quality
Value
We have used Masons before so they were the first people we looked to for our recent move from South Wales to Kent. They provided an efficient, professional but friendly service and are good value. As we sold back in April, everything was put in storage for three months but everything arrived intact and undamaged as everything was carefully packed. We moved in on two of the hottest days on record in the UK but they carried on regardless without complaint. When you call the company, more often than not it is one of the Mason family that answers the call as they obviously like to keep close to their customers, which is a good sign for any business.
Colin in Kent Posted on 28/07/2022 , work completed 20/07/2022
Professional and fast
Customer Service
Quality
Value
The team at Masons were so helpful and supportive throughout the move process, able to accommodate date changes as and when we became aware of these. Carl & Carl took care of us on the day and again were wonderful, they did a great job and called in extra hands to make sure we were in after a late exchange - brilliant! So pleased we chose Masons.
Customer in Cardiff Posted on 21/07/2022 , work completed 14/07/2022
Masons Removals in Cardiff- courteous, reliable, flexible - I would not hesitate to recommend them
Customer Service
Quality
Value
We moved from a five bed home to an apartment. So it was quite a big job so quite daunting for us, and to add a little complexity, half way through the process we had to change to non-simultaneous completion. Nothing was too much trouble for Brett and Richard and their teams. Every obstacle I threw at them they had a solution. It made a challenging situation a lot more bearable. Every team member we dealt with was polite and considerate of our situation. Expertly packed, even big items like our treasured pool table and lots of glass and mirrors. Everything was protected and packed perfectly. And the guys were so lovely and made us feel at ease Thank you to you all.
Lisa in Vale of Glamorgan Posted on 13/07/2022 , work completed 08/07/2022
Packing and removal of possessions
Customer Service
Quality
Value
The staff member who attended to the packing, worked very systematically and effectively during the process to ensure all ornaments, mirrors and tvs we’re carefully and securely packed. He was at all times very polite considerate and trustworthy. On the day of removal, a team of 3 arrived at the agreed time and they took great care in dismantling beds and wrapping the respective parts, together with all sofas and wooden furniture before transferring them to the removal lorry. I was impressed by the diligent and efficient manner in which they attended to matters and also their approach in ensuring the furniture was stored and individual items recorded as they were placed in their respective wooden containers. I was given a copy of the items placed in each of the 4 respective containers. Not only was it agreed with Masons to store my furniture until my new build property is available to me but they also agreed to take furniture that I no longer required, to the home of my daughter and this was safely delivered. My wife and I have been extremely impressed by all staff who we have met and or spoken to by telephone. They have all been extremely helpful and everything that we asked or expected of them was attended to. The company are without doubt a very professional and caring organisation and I am happy to unreservedly recommend their service.
Customer in Cardiff Posted on 07/07/2022 , work completed 29/06/2022
Outstanding service, superb work ethic, hardworking and trustworthy staff
Customer Service
Quality
Value
We cannot fault Masons and we think they are excellent in all departments. In our conversations with Brett and Richard we always felt that we were being listened to and valued, and most importantly they had time for us. The details of the move (a stressful downsize!) were made very clear, with helpful advice given including options for doing all the packing ourselves compared with having it all done for us. The fees were listed accurately with no hidden extras, and we thought they were very reasonable - and later on when we saw how hard Damian and Nathan worked (flat out for two full days) we think that they earned every single penny. Fern visited us to get an idea of the scale of the move and gave us a really accurate estimate of what was needed having also visited our purchase property to check on access issues for vans. We were also impressed with the possibility of using Masons storage if needed. We could only confirm the precise moving date within 10 days of completion, and Masons were very understanding about our uncertainty. They have a huge fleet of vans and an experienced workforce that offer contingency planning should anything be delayed. The day before the move they came in to pack up all our stuff, with the staff understanding immediately the layout and the destinations of boxes for rooms. On the actual day everything went smoothly with no breakages and all boxes and furniture left in the right locations. All in all we would recommend Masons without reservation.
Danny in Vale of Glamorgan Posted on 02/07/2022 , work completed 23/06/2022
Friendly, efficient service
Customer Service
Quality
Value
Masons moved me from Cardiff to Surrey. I used the packing service and everything was wrapped and cushioned. My move went very smoothly. All the team were helpful, polite and efficient and I would not hesitate to recommend them.
Linda in Surrey Posted on 25/05/2022 , work completed 11/05/2022
Great service
Customer Service
Quality
Value
I am very happy with Mason's service moving house. All staff professional and friendly. They accomodate us to move house with a short notice which I was extremely needed. I would highly recommend Mason's company.
(your username) Posted on 20/05/2022 , work completed 12/05/2022
Very patient.
Customer Service
Quality
Value
Great service, patient with our ever changing moving dates. The team moving us to and from storage were professional and lovely. The office team were a little blunt but helpful.
Customer in Rhondda Cynon Taf Posted on 05/05/2022 , work completed 11/04/2022
Great service.
Customer Service
Quality
Value
Excellent service from a family business. We are repeat customers as Masons did a great job last time. All of the staff both on the move itself and in the office were professional, friendly and nothing was too much trouble. Masons also agreed to store garden plants for us for until we move into our new home and the team leader of the move said he would make sure they are watered. Definitely above and beyond.
Customer in Kent Posted on 04/05/2022 , work completed 28/04/2022
Can’t fault them!
Customer Service
Quality
Value
1st class customer service up to the day of completion. On the day we had 2 friendly yet professional crews that took care to move 2 lorry loads of our items. Would thoroughly recommend.
Customer in Newport Posted on 23/04/2022 , work completed 08/04/2022
Hard working, professional, careful, good value
Customer Service
Quality
Value
First class service from beginning to end, and competitively priced. A great team did the packing, loading and unloading, they were professional, hard working and careful with our belongings. At key points during our two day move, when it looked like the job would fall behind, the call was made to send more men to augment the core team. As a result, the move was as stress free as it could possibly be for us. Have already recommended Masons to friends and will continue to do so in future.
Sarah in Cardiff Posted on 19/04/2022 , work completed 08/04/2022
Great removal firm
Customer Service
Quality
Value
This week I moved from my flat in London to my new home in South Wales. When picking a removal firm, I tried one of the big national firms, but they were unhelpful, didn’t get back to me and on one occasion, quite rude! So I thought I would try a local firm and came across Mason’s Moving Group Ltd. From the first contact to the last box being out away, they were friendly professional and just really nice. They made the whole experience stress free… I was particularly impressed with the two guys who actually did the removal; Warren and Gavin. From the first call to let me know they were on the way, to the empty van yesterday afternoon, they have been brilliant. Polite, efficient, patient, professional - they have made moving a pleasure and easy (at least for me!).
Customer in Vale of Glamorgan Posted on 14/04/2022 , work completed 13/04/2022
Very patient and professional
Customer Service
Quality
Value
We received our completion date at short notice and I called a few companies and also family but Mason's fit our needs. Paul came out for a look around to see what needed moving, agreed on price and job was set. The next morning Simon and another guy showed up and the move began. Throughout the whole morning, they were very quick, professional and such a pleasure to deal with. They were also both very patient and understanding. As our contract exchange, completion and move was all happening on the same day it was very hectic but we got it all sorted thanks to Masons.
Craig in Vale of Glamorgan Posted on 02/04/2022 , work completed 01/04/2022
Faultless
Customer Service
Quality
Value
After 35 years in the same smallholding, we had amassed a ton of Stuff. Masons moved us 120 miles with good humour and great professionalism. The lads packed and wrapped every last item as though they were priceless. Faultless indeed.
Mark and Una in Talbot Green Posted on 31/03/2022 , work completed 25/03/2022
Very pleased with the work
Customer Service
Quality
Value
We have three times used Masons Moving Group for furniture removal and also once for long-term storage. Removals staff were friendly courteous and professional, treating our property with great care. Fragile items such as televisions were well packaged by staff before removal even though we did not pay an additional sum for a packing service. Both removals were undertaken without any damage either to the home ( despite difficult upstairs access on one occasion) or to the furniture /goods being moved. Our property was in storage for a lengthy time ( about 12 months) and was found to be in excellent condition when it was eventually removed from storage . We would not hesitate to use Masons Moving Group again or to recommend this firm to others.
Customer in Vale of Glamorgan Posted on 23/03/2022 , work completed 09/03/2022
A difficult sofa.
Customer Service
Quality
Value
After what was thought to be an impossible sofa to move into our new home, Masons tried again with a new look at it all, and it worked. Excellent job.
Customer in Vale of Glamorgan Posted on 20/03/2022 , work completed 15/03/2022
Efficient and professional removals, highly recommended
Customer Service
Quality
Value
We used Masons Moving Group for our recent house move and we cannot praise them highly enough. From the initial enquiry to moving day, the whole team was professional, friendly and efficient and helped take the stress out of moving house. The quote was very competitive and we were so pleased we paid the extra for the packing service. This saved us so much time and effort! The team on the day were superb. We would definitely recommend Masons and will use again for our next move later in the year.
Customer in Vale of Glamorgan Posted on 12/03/2022 , work completed 04/02/2022
What a great experience moving with Masons.
Customer Service
Quality
Value
From the outset of calling Masons for a quote to saying Goodbye to the teams at the end it was absolutely seamless. Fern came to the house to assess what needed to be moved to quote. The quote was very good for my beloved goods. I had lived in my house for twenty six years and was downsizing only a mile away. I had a few questions and spoke to Diane, Richard, Brett and Peter who all reassured me along the way. I had a packing package and Simon did an amazing job in packing my many collections. He packed them as though they were his own items - super. He was joined by other colleagues to finish ready for the move on the eleventh. They teams arrived promptly. They were respectful in my home and in handling my boxes but most of all they were so pleasant and helpful all the way. On arriving at my new home once again we had great teams and again they couldn't have been more helpful. On a final note it is always said that moving house is just about one of the most stressful things you can do in your life but The Masons Team did everything possible to actually make this a pleasant one. They also came back and collected the empty boxes. Thank you all so very much.
Customer in Vale of Glamorgan Posted on 08/03/2022 , work completed 22/02/2011
Fantastic. Highly recommended
Customer Service
Quality
Value
I thoroughly recommend Masons. We had an excellent experience from start to finish. Nothing was too much trouble for the removal team and they even came back to pick up the empty boxes! Brilliant and thanks to everyone at Masons
Customer in Cardiff Posted on 04/03/2022 , work completed 17/02/2022
Brilliant service
Customer Service
Quality
Value
We hired Masons for our recent house move and start to finish they were professional, quick and went above our expectations. When we move again, we will definitely be using them!
Customer in Vale of Glamorgan Posted on 03/03/2022 , work completed 25/02/2022
Storage Made Easy.
Customer Service
Quality
Value
We had a water leak which meant that we had to put into storage the Dining Room and Breakfast Room Furniture whilst the remedial works took place. The packing crew were great and took care in both the packing and the furniture moving. Everything that was being stored was listed. When the day came to bring the furniture out of storage a crew of four turned up and nothing was too much trouble for them and they did things swiftly and carefully. I would happily recommend Masons Moving Group to anyone.
Leonard in Vale of Glamorgan Posted on 24/02/2022 , work completed 21/02/2022
House Move.
Customer Service
Quality
Value
We had move house at short notice Masons came recommended to us and from the first phone call to completion the whole process was fantastic, At short notice they organised everything in a professional manner. The Staff were great and made the experience a lot less stressful. Thank you. I highly recommend Masons.
Paul in Cardiff Posted on 24/02/2022 , work completed 15/02/2022
Fantastic Removal Company!
Customer Service
Quality
Value
We recently used Masons to pack and move us to a new house within Cardiff. Having never moved with a professional removals company I had been quite anxious about this aspect of the process! However, we were utterly delighted with the service we received - all the guys were great. They were efficient, careful, respectful and extremely hard working - we absolutely couldn't have asked for more from them! Would wholeheartedly recommend to anyone. Thank you.
Customer in Caerdydd Posted on 20/02/2022 , work completed 10/02/2022
Excellent service - highly recommended
Customer Service
Quality
Value
From the first contact with Masons, I felt like a valued customer. The service was superb, the team carrying out the work did an excellent job and my worldly treasures were delivered, well packed and in great time. I can now begin the job of unpacking and building my home. Nothing is missing and nothing is broken. I will always recommend Masons for a smooth, cost effective and superb service. Thank you!
Customer in Pembrokeshire Posted on 18/02/2022 , work completed 03/02/2022
Moving
Customer Service
Quality
Value
They were very good as I am on my own downsizing we had quite a long delay to get keys they were very patient, worked very hard to get everything sorted
Customer in Bridgend County Borough Posted on 18/02/2022 , work completed 09/02/2022
Repeat customer review
Customer Service
Quality
Value
We used Masons to move furniture from Wales to Australia in 2015. We used Masons again in 2022 and are the only removalist we trust. Exceptional, professional and friendly service from initial phone call to when the boxes were collected. No issues, no fuss, no stress.
Customer in Merthyr Tydfil County Borough Posted on 16/02/2022 , work completed 03/02/2022
Store to Home
Customer Service
Quality
Value
Masons moved our entire household of furniture and items from our storage unit to our new house. The service was punctual, friendly and efficient. We found the movers to be careful and considerate during our move and have already recommended their service to friends of ours.
Customer in Cardiff Posted on 16/02/2022 , work completed 03/02/2022
Very flexible and helpful
Customer Service
Quality
Value
We were downsizing, leaving so much in the old house (lots of ‘we are taking this, but leaving this’) and also our completion date of purchase was unsure. In the end, on the day of the move Masons took all our contents into storage instead of our new apartment and then 5 days later managed to squeeze us in their very busy pre-Christmas schedule to move in. Masons were constantly helpful, flexible, kind, efficient and very aware of our circumstances. The office staff were fabulous, the removal men were fabulous and very reassuring. They made what could have been a very stressful time a smooth operation. Thank you all at Masons, you were amazing.
Lyn in Cardiff Posted on 08/02/2022 , work completed 13/12/2021
Moving home
Customer Service
Quality
Value
An excellent move by this company nothing was too much trouble turned up on time friendly and worked their socks off would highly recommend
Customer in Vale of Glamorgan Posted on 06/02/2022 , work completed 27/01/2022
Absolutely Amazing!
Customer Service
Quality
Value
Masons moved us almost 29 years ago and they were fantastic so we thought we would use them again. The quote was very reasonable for what we wanted, which included a part load to our daughter in England and china and glass packing. A team arrived the day before our move and very carefully packed the fragile items. They then decided to load a van and take it away overnight to get a head start on move day. This was a great idea. The team arrived promptly on move day to finish packing up the house and the garden. There were a lot of boxes as we were moving from a 5 bedroomed house but there wasn't a single grumble that some boxes were clearly very heavy. On the contrary, the team worked with great humour. They arrived on time at our new home (approx 35 miles away) and unloaded the van with the same humour and efficiency, checking with us that we were happy before they left. They even placed our garden furniture exactly where we wanted it rather than just unloading it. I have absolutely no hesitation in recommending Masons. From our first enquiry until them leaving us at our new home they provided an exceptional level of service and made the day as stress-free as possible. Absolutely first class!!
Customer in Powys Posted on 26/01/2022 , work completed 20/01/2022
Masons Removals South Wales
Customer Service
Quality
Value
I have nothing but praise for this company. They were supportive when the first 2 house sales fell through and worked with me as exchange did not happen till the day the contracts completed. The team that came to do the actual removal were excellent. Very friendly, very professional. Checked everything was taken from the first property and nothing left behind and then placed everything in the new property where we requested, nothing was too much trouble for them.
Customer in Rhondda Cynon Taff Posted on 26/01/2022 , work completed 21/01/2022
Great company, recommend whole heartedly
Customer Service
Quality
Value
Masons brought a sense of calm, organisation, efficiency and fun to what had been a stressful house move. The quotation was friendly, quick and value for money and the office staff were very accommodating with planning. On the move day my husband and I were so pleased with the prompt and courteous staff who took control, but still always had time to listen to our questions and concerns. Their experience and professional manner gave us complete confidence in their abilities and this was demonstrated with a timely relocation with not an item misplaced or broken. Carpets were covered and paintings treated with absolute care. Thank you Masons we would never have coped without you.
Helen in Vale of Glamorgan Posted on 20/01/2022 , work completed 07/01/2022
Great company
Customer Service
Quality
Value
From initial quote through to actual move. Friendly helpful would highly recommend took out a lot of the stress for us.
Customer in Middlesbrough Posted on 14/01/2022 , work completed 06/01/2022
The team
Customer Service
Quality
Value
From start to finish a great experience. Moving out fast and efficient. great team. I didn’t lift a finger. Moving in everything went to the right rooms, right area. Same thing I didn’t lift a finger. A great experience, never do it yourself get Masons the lack of stress is well worth the money. Five stars.
Customer in Carmarthenshire Posted on 14/01/2022 , work completed 13/12/2021
Amazing service!
Customer Service
Quality
Value
By far the best removal company I have dealt with. Professional, efficient and super helpful. I am unable to find any fault whatsoever. Very competent pre-move survey carried out in person, answered all my questions and gave me confidence in my choice of remover. Some other companies simply asked for a list of contents to be provided which left me anticipating problem on the day and potentially, a price rise. They were very helpful too trying to organise the moving date which was not easy given my new house was not ready. Much appreciated. On the day, Mason’s arrived on time, all in a fabulous mood - cheerful, eager, positive, and so polite and helpful I was actually taken aback. Their attitude never flagged once, not even as they drove away. My contents had to go into storage for a week and the same service was provided when they came out of storage. Massive thanks to Gareth, Steve (x2) and Dean - you totally took away all my stress from the moment you arrived. I can honestly say I enjoyed the whole experience. 🙂 I strongly recommend this company. Only very slightly more expensive than other removers but well worth it for the service provided. You get what you pay for. Simply outstanding!
Customer in Caerdydd Posted on 13/01/2022 , work completed 09/12/2021
So, so helpful, friendly and efficient
Customer Service
Quality
Value
From the moment our removal needs were assessed and quoted for, we knew Masons was the firm for us. They offered to help with the disposal of unwanted furniture at both addresses, and handled changes with the same without quibble. Come the day the removal team were friendly and efficient for the whole of the three day process. We cannot speak too highly of the whole Masons team, and would recommend them to anyone. Thank you team.
Customer in South Yorkshire Posted on 08/01/2022 , work completed 21/12/2010
Outstanding service
Customer Service
Quality
Value
From the outset Masons we’re so helpful in sorting out my move. It was (to me) a complicated move requiring a drop off and then storage followed by a later final delivery. But they just took everything in their stride. Not the cheapest company but the service they offered combined with their help and outstanding performance in its execution made them the most desirable company for me. When they arrived this level of professionalism continued. The two removals men were friendly, knowledgeable of their trade and very helpful. Nothing was too much trouble and they took absolute care of my possessions especially items I marked as fragile or important. The speed at which they worked was amazing. And the first part of my move turned out to be as stress less as I could imagine. I have no hesitation in recommending them and I would definitely use them again should the need arise.
Customer in Cardiff Posted on 05/01/2022 , work completed 15/12/2021
Packing & Moving
Customer Service
Quality
Value
We found Masons to be be very professional in their work. The staff were very courteous and nothing was too much trouble. They took extreme care and pride in their work - no damage & no breakages. The company were very obliging when dates had to be rearranged at short notice. Although they were not the cheapest quote, we are glad that Masons did the job, from the initial survey we were completely confident and happy that they would take great care of our belongings. Please thank the men who helped us settle into our new home.
Customer in Cardiff Posted on 04/01/2022 , work completed 21/12/2021
Mason's reduced my stress immeasurably
Customer Service
Quality
Value
I was really getting myself stressed out about moving from Cardiff back to Hampshire. Masons sent someone round to answer questions and assess the job and ultimately handled disposal of a lot of Ikea furniture, heavy mattresses, a couple of broken microwaves and more. Within five hours of arriving at my place in Cardiff, they had everything in the vans and arrived promptly the following day at my parents 150 miles away. They packed up a whole bunch of stuff I had been unable to get done and they coped with the terrible access at the block of flats I lived in (right in the centre of the city, with no parking of its own and only one lift). I can't recommend them enough and I will likely use them in the future if I return to Cardiff as planned. It wasn't what I'd call cheap (without having several quotes from similar providers) but it's worth paying for quality for the peace of mind and they did a great job. It would have been impossible to do it on our own.
Jon in Hampshire Posted on 09/12/2021 , work completed 09/12/2021
Extremely professional and helpful
Customer Service
Quality
Value
We had to move at relatively short notice and feel so lucky that we chose Masons. They were so helpful and professional in our time of need. On the day the team arrived and made us feel at ease. They packed everything carefully and in good time. We can't thank Warren and his team enough for their patience on the day, as we had issues getting the keys from the solicitor which took time. A big thank you to the admin team and the wonderful removal team - it had been a stressful day, but they kept us calm. We can't recommend them highly enough!
Customer in Vale of Glamorgan Posted on 08/12/2021 , work completed 26/11/2021
Would definitely recommend!
Customer Service
Quality
Value
The office staff were friendly and helpful when I approached them, and a visit was arranged to assess how much stuff we had to move. Judging by the number of boxes they supplied, the young lady who came to assess our house obviously underestimated how much stuff we had to pack up. It wasn't a problem as we'd already bought fifty boxes ourselves, so we had enough, and I know Mason's would have provided more if I'd asked for them. She also failed to take notice of my warning that access to our new property was narrow and difficult, so on the moving day plans had to be hastily changed to swap from a lorry and trailer to two lorries. Thankfully the foreman on site, was able to sort things out, and he and his men were absolutely fantastic across the two days. Nothing was too much trouble, and they went out of their way to make sure everything was packaged to avoid breakages. Ours was a big job, and a lot of stuff had to be taken up two flights of stairs. I found myself apologising for the amount of stuff that had to go in the attic, but the men were really great about it. They were a friendly bunch, and they absolutely worked their socks off on both days. I'd recommend them any day of the week.
Customer in Merthyr Tydfil County Borough Posted on 08/12/2021 , work completed 25/11/2021
Highly recommended
Customer Service
Quality
Value
I was recommended Masons by a work colleague, and I couldn't recommend them enough. From the initial consultation to moving day, their professionalism and upbeat manner were second to none. On what could have been a very stressful day due to delays with our new property, the workmen were so reassuring, which made our day so much easier. All our furniture was packed so carefully, transported and assembled in our new home, so it was totally stress-free. We were supplied with plenty of boxes, tape and bubble wrap, which was really helpful. Totally reliable! An excellent company to deal with, and I will definitely be using them even if we move. A huge thank you!
Hanna in Cardiff Posted on 02/12/2021 , work completed 26/11/2021
The Perfect Move
Customer Service
Quality
Value
From the outset when we telephoned everyone was incredibly polite, efficient and you immediately felt you were in competent hands. The collection from our property went into storage for a short period and both those movers and the ones who took our stuff from Cardiff to Cornwall were professional and were happy to move items before they left if we then decided we had put them in the wrong rooms! We have used Masons before and would never consider using anyone else. Moving is stressful enough anyway so don't add to it used a reputable firm such as Masons and make your life easier. I would not hesitate to recommend them.
Customer in Vale of Glamorgan Posted on 23/11/2021 , work completed 08/11/2021
Masons Removals
Customer Service
Quality
Value
I used Masons to pack and store my belongings and then to move those belongings to our new home. The teams were excellent at both ends. The communication was great and o felt very confident with updates on my storage containers. Would highly recommend Masons.
Customer in Cardiff Posted on 23/11/2021 , work completed 10/11/2021
So pleased we chose Masons to do our move
Customer Service
Quality
Value
From the time I first enquired about my parents move I knew they masons would be the best to book with. Friendly and professional from start to finish. A video survey was done due to COVID restrictions and a price given. It was a great bonus that furniture that was not wanted could be disposed of too. My parents are 88 and had lived in their house for 58 years so moving was pretty stressful for them. Two of the team came to pack the day before and two to move everything the next day. All of the guys were great. Thank you. It all went smoothly.
Customer in Monmouthshire Posted on 11/11/2021 , work completed 02/11/2021
Professional attitude all through the process
Customer Service
Quality
Value
As the title of the review suggests we were impressed by the levels of professionalism shown by Masons from the quoting through to the day of the move and nothing was too much trouble. We had the packing and moving into storage service. A glossy brochure explaining the process was presented (the only company of three we contacted to do so) on the day of the quote. We weren’t pestered to complete engagement forms as we hadn’t exchanged for a month. Original quote was still live when returning for signing contracts. The day of removal was adhered to and the storage pallet estimate was accurate, so the quote was on target. We weren’t asked for any extras on top. The team on the day were really communicative, making us feel relaxed about the structure of the day and asked if not sure as to what was staying or needed packing. All in all it was a very slick experience and I would have no hesitation in recommending Masons. Well done!
Customer in Vale of Glamorgan Posted on 11/11/2021 , work completed 04/11/2021
Penarth to Bonvilston - a well planned and executed move by a helpful team
Customer Service
Quality
Value
A rather unusual set of circumstances in that i was hospitalised a day before the move leaving the task of moving from an 8 bedroom house to a 5 bedroom house to my wife and the Masons team. As planned the packing started 4 days before the move and given the volume packing boxes were gradually moved out leaving the essential items to last. It was organised, calm and to the timescale agreed. My wife welcomed the huge support from all members of the Masons team including the willingness to reposition a few items around the new house. The price is what you got - a well planned and executed move with no damage to items.
Customer in Vale of Glamorgan Posted on 04/11/2021 , work completed 22/10/2021
Recommended
Customer Service
Quality
Value
Masons handled my mothers move from Yorkshire to South Wales. They were very efficient and organised. Phone calls always answered within a few rings. Written quotation was received within a few hours of request. (Pickfords didn't bother getting back to me with a quote.) Our original moving date was delayed but this wasn't a problem. (I advise purchasing the postponement insurance if your intended moving date is not guaranteed.) Guys who did the shifting turned up on time and were polite and cheerful. All round good service and I would recommend.
Customer in Bridgend County Borough Posted on 03/11/2021 , work completed 21/10/2021
An excellent company to deal with and great service
Customer Service
Quality
Value
This was a simple collection in cardiff, storage and then delivery to an address near Barmouth of a few items of furniture - not a full house move. I dealt with one of the business owners who was very cooperative and efficient, despite this being only a small job. Everything happened as agreed and on time. The two people who delivered the goods let us know their progress and arrived as scheduled. They were both very courteous and friendly. All in all, an excellent service, and I happily recommend this company to others.
Customer in Gwynedd Posted on 28/10/2021 , work completed 27/10/2021
Removal of house and garage contents to storage
Customer Service
Quality
Value
Initial impressions on phoning the company was that they were a professional, reliable family run business. They initially sent a surveyor down to talk us through and price the job. We were also at the end of the phone to answer any queries throughout the process. We were supplied with boxes, tape and bubble wrap which was really helpful. On the day of removal the job was completed on time and the removal men were professional and personable. Masons made what could have been a very stressful process very easy. The contents went into storage in Cardiff and they will (as part of the contract) re-deliver to Colchester on 1st November. I am happy to leave a review following this process.
Customer in Neath Port Talbot Principle Area Posted on 20/10/2021 , work completed 08/10/2021
Utterly brilliant!
Customer Service
Quality
Value
From first contact to waving goodbye to the lorry, the staff at Masons Moving Group have displayed the kind of exemplary customer service and personal engagement that we all want but rarely expect to receive. With some problematic access issues to overcome the 'Can do.' attitude of Brett and Richard in the office and Carl, D and Cameron on the lorries was both reassuring and productive. Throughout, they were client focussed and obviously skilled, demonstrating a truly commendable level of professional care for both the possessions to be transported and the houses they were removed from and carried into, all the while taking time to accommodate our needs and worries. We used the packing service as well as the removal service, and if we ever move again this and Masons will be our 'go to' option. I cannot fault the service delivered and recommend Masons Moving Group without reservation.
Customer in Ceredigion Posted on 14/10/2021 , work completed 01/10/2021
Relax, they’ve got it
Customer Service
Quality
Value
From the initial consultation to the end of moving into our new property, Mason’s Staff were friendly, helpful and very professional. We had a very short time between consultation and moving but they managed to accommodate us in their busy schedule. The move went perfectly and was hassle-free, hence the Relax title. Mason’s quote was extremely reasonable for the work undertaken and the removal men dealt with any little problems. It was so stress-free that I was happy to sit back and let them do what they are so good at. I am usually the organiser in our household so it was nice not to have any responsibility for once. I have no hesitation in recommending Masons as a Removal Company.
Customer in Vale of Glamorgan Posted on 07/10/2021 , work completed 15/09/2021
Excellent House Removals
Customer Service
Quality
Value
The office and removals teams were good communicators, well priced for a quality service, supportive, removal men were accomodating and careful with my furniture and the two-day move went smoothly with no lost items and no noticeable damage! Well done Masons Moving Group! I couldn't have expected any more than you achieved and I am so grateful you kept moving stress to a minimum for me.
Customer in Somerset Posted on 30/09/2021 , work completed 15/09/2021
Great Effort from the Mason Team
Customer Service
Quality
Value
We had a big move from Slough to West Wales (it's amazing how much you find you have collected over time). Including jukeboxes and some artwork. All went smoothly with great packing fitting it all into the van and trailer. It was a great experience and we would do it all again with Masons if we could ever find the stamina to move again!
Trevor in Pembrokeshire Posted on 23/09/2021 , work completed 10/09/2021
Masons Removal Co Cardiff. Highly recommended
Customer Service
Quality
Value
This company knows what it’s about. They came out to the property to give us a Removal quote. Completely professional and competitive. When they came to pack the day before they were so respectful and polite. On the day we had a big lorry plus trailer plus Luton van. Packed from attic to garage and garden as well as house. When our move was held up until later in the afternoon they reassured us and cheered us up. They diverted another van from another job and we had 7 men to unload. Which was done in a remarkably short time. They also reassembled the beds. Lovely men, excellent company. So glad we chose them.
Customer in Cardiff Posted on 07/09/2021 , work completed 01/09/2021
Flawless and professional service
Customer Service
Quality
Value
I highly recommend Mason's to anyone. We opted for the packing service as well. The movers arrived, worked so efficiently and packed with such care and speed it was amazing to watch. Customer service the whole way through was impeccable, from looking for quotes to getting advice on different options. We exchanged on the same day and it was very delayed. Mason's sent more people to help unload when we finally got the keys and they were super professional, friendly and fast. We would choose Mason's again in a heartbeat.
Customer in Vale of Glamorgan Posted on 02/09/2021 , work completed 17/08/2021
A move south with masons
Customer Service
Quality
Value
Polite, punctual, professional and "no problem". This sums up the service we received from masons. The office staff were most helpful and informative. All the paperwork was in order. The quote was competitive and the video assessment was very reassuring. The removal guys arrived promptly and worked industriously to ensure the majority of our possessions were safely wrapped and stored. The following day everything was loaded and set off to our new home. The next day our possessions were unloaded into rooms, garage or garden as requested in 2 hours, as predicted! Craig and Dee ensured we were happy with everything before they left us. If only they could have stayed to unpack all those boxes too. Cannot recommend this company enough. Thank you.
Sarah in Vale of Glamorgan Posted on 31/08/2021 , work completed 20/08/2021
Wonderful service
Customer Service
Quality
Value
We were relocating three and half hours north from Swansea and these guys were simply brilliant. Professional, careful with our items, even down to my plants! Friendly and patient. On-time and highly highly recommend. Thanks guys.
Customer in Castell-nedd Port Talbot Posted on 28/08/2021 , work completed 13/08/2021
Totally reliable and professional, very pleased.
Customer Service
Quality
Value
From first contact with Brett to the last we were very impressed by their reliability, professionalism and friendly attitude. The price was agreed on and that didn't change. We moved from France to UK last month and Masons made it totally stress-free. We had downloaded a video of contents which were to be moved and from that they sent the correct sized units to our home in France. They arrived on the date stated and took everything that we had! The removal men were totally professional and friendly, they covered and secured all valuables. They then unloaded into 2 storage containers for us. Recommend to everyone.
Steve & Sam in Bridgend County Borough Posted on 20/08/2021 , work completed 27/07/2021
Fabulous professional moving service
Customer Service
Quality
Value
I cannot understand why I have never used a packing service before. Much less stressful - the team were great, checked in with me often and I would not hesitate to recommend them. Really appreciated the putting together of furniture at the other end!
Customer in Devon Posted on 17/08/2021 , work completed 06/08/2021
5 star Service
Customer Service
Quality
Value
Masons provided a very professional and friendly service from everyone involved. The packing and removals team arrived on time, were quick and efficient, did a first-class job! Any questions we had the team responded immediately with courtesy and understanding. Would have no hesitation in recommending Masons 1st class removal service.
Customer in Hertfordshire Posted on 05/08/2021 , work completed 22/07/2021
Professional and Friendly
Customer Service
Quality
Value
Carefully bubble wrapped all my furniture and stored it while having my flooring redone. Very professional, respectful and friendly. They even made friends with my puppy and went out of their way to make sure everything was packed away safely. When redelivering my furniture they covered my new floor so as not to damage it and unpacked and placed all the furniture where it was going for me. They even fixed a door on one cupboard I’ve been meaning to fix for months!
Carolyn in Rhondda Cynon Taf Posted on 29/07/2021 , work completed 27/07/2021
Excellent removal staff
Customer Service
Quality
Value
We have had two moves from Masons from our old home to storage and then to our new home. The removal men at all times were courteous, professional and polite. I would not hesitate to recommend Masons Removal Staff. Our tv's and pictures were packed with care. I was surprised that I had to provide an EXTRA payment for insurance, which I considered should have been included in the service. I would have thought that there would be an duty of care on the movers part to ensure there was no damage perpetrated while our goods were in there care. If there was damage it should have been their responsibility not mine. Empty boxes were collected speedily from our home when empty, an excellent 'extra' by the company and appreciated.
David in Talygarn Posted on 15/07/2021 , work completed 28/06/2021
International Transport
Customer Service
Quality
Value
Masons have moved house for me several times but on this occasion they moved furniture from me to my son who now lives in California. Masons were professional and instilled confidence in their service at all times but still remained friendly and approachable. Nothing was too much trouble. Staff on the phones and staff who attended the property were helpful and attentive. I would most definitely use their services again.
Customer in Vale of Glamorgan Posted on 15/07/2021 , work completed 08/07/2021
Smooth Move
Customer Service
Quality
Value
Masons did an excellent job in moving me from Rhoose to Penarth. I had been almost dreading the day but everything went so smoothly I won't say I actually enjoyed it but it was entirely trouble free! The three removal people arrived on time and set to work immediately. They packed and stowed my belongings on the van in record time. My belongings arrived at my new home on time and were unpacked with speed. The three removal people were so friendly and we were able to have the odd laugh with them. I would have no hesitation in recommending Masons Removals.
June in Vale of Glamorgan Posted on 11/07/2021 , work completed 02/07/2021
Giving confidence.
Customer Service
Quality
Value
I plucked Mason Group out of an on line search after being let down by other so called removal companies. Masons turned up to survey at the agreed time, supplied me with a quotation and did everything they said they would do within reasonable time. They moved me, taking time to wrap our furniture against the risk of damage and handled it with care. Quotations, invoices and confirmation correspondence were all dealt with in a professional manner.
Customer in Blaenau Gwent Posted on 09/07/2021 , work completed 01/07/2021
Masons removals
Customer Service
Quality
Value
Thank you to Masons for moving me, very professional and friendly service from everyone involved. the removals team were quick and efficient, did a first class job! Thank you Would make no hesitation to recommend Masons
G. P. in Cardiff Posted on 07/07/2021 , work completed 21/06/2021
Move to Usk
Customer Service
Quality
Value
We found the whole experience with Masons to be friendly, professional, personal and trouble free. From the survey and quotation, the programming and the guys doing the actual removal the whole process was based on our requirements.
John in Monmouthshire Posted on 05/07/2021 , work completed 16/06/2021
S Wales to Shrewsbury
Customer Service
Quality
Value
I have to say the move was very easy. The guys who did the work were both excellent and took a lot of time and care with moving the items into the vehicle. The unloading process was equally efficient. Clearly, a very experienced team and a company you can rely on and trust would highly recommend
Mark in Bro Morgannwg Posted on 24/06/2021 , work completed 18/06/2021
Great Team
Customer Service
Quality
Value
Arrived on time. Nothing too much trouble. Careful and precise with packing and loading. Very efficient and a good price for shipping to Australia. Would definitely recommend.
Kay in Vale of Glamorgan Posted on 24/06/2021 , work completed 17/06/2021
Excellent from start to finish, made moving home so much easier
Customer Service
Quality
Value
We had masons for a 2 day move, packing on day 1 was done efficiently by 2 lovely people. The move day went like clockwork and the 4 worked so hard, including moving a huge kitchen cupboard, on a warm day. Everyone was so professional, cheerful and helpful, including returning a fridge freezer to our old house, which we had mistakenly taken with us! our fault, luckily our buyers also used masons, and we moved within Penarth. The return of the fridge freezer was managed so well by masons too. We exchanged and completed on day 2 which added enormously to our stress levels. However both masons brothers we dealt with in the office couldn't have been more helpful, understanding and accommodating. Masons made the whole thing so much easier to deal with. Thoroughly recommend this company
Kim in Vale of Glamorgan Posted on 17/06/2021 , work completed 03/06/2021
Overseas Removal
Customer Service
Quality
Value
We contacted Masons after having second thoughts about using a different overseas remover who kept adding extras once we had accepted their quote. Masons were recommended by numerous work colleagues and so we asked for a quote (only two weeks before moving date) We were moving from UK to Finland right in the middle of this Coronavirus Pandemic. We received the quote the day following the surveyors visit, it was comprehensive and included full overseas packing customs documents etc. The staff at Masons were really first class, easy to talk to and every question answered, the packers arrived and time and worked quickly to pack everything extremely well - much better than we could have done ourselves, talking to them they were all long time employees and their teamwork really showed as they all just got on with the job and were very helpful and efficient. The move went as they had planned and there were no problems with our goods arriving within the indicated timescale with no hidden extra charges. Overall I'm glad we chose Masons for this move from Wales to Finland, their experience in International moving totally took the stress out of the move for us and its clear from others feedback that this is how they work. In summary if you want to deal with a family firm that communicates well and does what they promise these are the people and I recommend them without hesitation
Richard in Cardiff Posted on 17/06/2021 , work completed 07/05/2021
Fifth time with this company and still excellent
Customer Service
Quality
Value
Two-day move including packing on Day 1. This took longer than anticipated because only one operative (Nathan) available so whole day instead of half. However he was efficient and effective - knew exactly what to do and gave helpful suggestions about leaving some items until Day 2. Moving day was excellent: part-load to a separate address taken first thing then main load for local delivery. Wyn and Carl were the removers - most helpful and pleasant and nothing was too much trouble. Move was to an apartment so everything had to be moved into a lift and then the property. Unpacking since has shown how well packing had been done and labelled to help identify what was where. Nothing was damaged. Throughout - from first enquiry to actual move - can't fault the company. I don't plan to move again but if I do it will be Masons again.
Customer in Vale of Glamorgan Posted on 10/06/2021 , work completed 03/06/2021
Great Service
Customer Service
Quality
Value
The team masons sent for our move were excellent, nothing was too much trouble and they went out of their way to be as helpful as possible.
Adrian in Vale of Glamorgan Posted on 10/06/2021 , work completed 03/06/2021
Professional from start to finish
Customer Service
Quality
Value
From the survey, through to the delivery of our possessions, it was a pleasure to deal with Masons. The survey was thorough and comprehensive, the quote for the work was competitive, the administration, planning and customer service was first class and the staff that moved us were friendly, helpful, respectful of our home and efficient. We could not recommend this company highly enough.
Neil in West Midlands Posted on 04/06/2021 , work completed 27/05/2021
Professional, Personal, Attentive
Customer Service
Quality
Value
From our initial contact with Masons we were absolutely satisfied by their attention to detail and their genuine concern that we should be satisfied with everything. They had moved us into our present property which is why we chose them again. We were so pleased at their suggestion that our removal would be over two days, the bulk being taken first day. This meant far less stress for us on the exchange day. The three man team, Steve, Craig and Fern were brilliant, so organised, so efficient and so caring. I was also impressed that our goods which were to go into storage were all recorded should we have mistakenly packed something we might need, it could later be easily located. Everything thought through to give customers peace of mind. A really superb removal from a first rate company Thank you Masons.
Customer in Cardiff Posted on 20/05/2021 , work completed 14/05/2021
Simply great!!
Customer Service
Quality
Value
I honestly can’t thank or recommend masons enough. They are so friendly and accommodating and the services they offer are the best out there. From start to finish they were great, I have used both their storage and moving services and everything about the service was perfect :)
Anne-Marie in Rhondda Cynon Taff Posted on 20/05/2021 , work completed 01/04/2021
Fantastic service
Customer Service
Quality
Value
The whole process was fab from requesting a quote to move day. Plenty of communication about the process, easy to book and on the day the removal was slick! Staff were really friendly and worked hard. I’d recommend the service and will happily use Masons in for future moves.
Lydia in Rhondda Cynon Taff Posted on 20/05/2021 , work completed 04/05/2021
Exceptional Team
Customer Service
Quality
Value
Masons' general service was brilliant from start to finish. Notable however was the exceptional performance of the team that did all the heavy lifting on the day. They were friendly, extremely helpful and it seemed willing to go above and beyond the scope of their responsibilities. Service was delivered within the promised timeframe and without a single hitch.
Raoul in Cardiff Posted on 13/05/2021 , work completed 27/04/2021
Third time we have used Masons
Customer Service
Quality
Value
Very happy with the professional way everything was done, right from estimate to final unloading. Impressed by the teamwork, across the company as more removal men descended to help load while they were waiting to unload. Sent 3 to unload and weren’t daunted by the steps. Two other friends also said they had used them. Highly recommended.
Customer in Cardiff Posted on 13/05/2021 , work completed 04/05/2021
Moving house
Customer Service
Quality
Value
Fantastic service. All boxes were removed quickly and efficiently from our old house. All boxes went into storage safely and we were able to arrange a convenient date for the removal of our belongings from storage into our new home. All boxes were put into the correct rooms, really quickly! Staff were friendly, helpful and understanding throughout the whole process and they made the moving process much less stressful. Excellent. Thank you!
Lucy in Vale of Glamorgan Posted on 11/05/2021 , work completed 12/04/2021
great service
Customer Service
Quality
Value
Friendly professional staff who took all of the stress of removals from us, very happy with the service.
Michael in Pembrokeshire Posted on 22/04/2021 , work completed 08/04/2021
Mason’s Removals - Excellent Service
Customer Service
Quality
Value
Just a few words to thank Mason’s removals & especially the two men who took very good care in loading/unloading our belongings. They were polite and went the extra mile to ensure our complete satisfaction. The Company were very competitive and on time. We would highly recommend Mason’s to anyone wanting a good, honest and reliable removals Company.
G in Truro Posted on 21/04/2021 , work completed 08/04/2021
Excellent service done by true profesionals
Customer Service
Quality
Value
After a previous experience moving from London to Cardiff with another company, the service experience provided by Mason's group was excellent. They paid full attention to our needs and provided different options to accommodate our budget. We took the risk of not getting the "on transit" insurance to save some money. Nothing was damaged except for an Ikea desk that came apart when it was moved because, as they explain to me, it was not securely assembled. The desk is still usable and in any case, the extra insurance would not have compensated its loss in value. When it comes to value, it is definitely worthwhile if you want to have the peace of mind of being in good hands when you move house.
Customer in Cardiff Posted on 17/04/2021 , work completed 29/03/2021
Excellent service at short notice
Customer Service
Quality
Value
Masons were able to fit us in at short notice after only being given a weeks notice that we were moving, was turned down by almost 20 local removal companies as they were fully booked. Friendly and professional service from booking enquires through to moving day. Were fairly priced according to how many items we wanted moved. On moving day, had 3 friendly and professional removal men were nothing was too much trouble. They professionally packed our valuable goods for us and took a lot of anxiety out of a stressful and busy day. Would definitely recommend.
Customer in Bridgend County Borough Posted on 15/04/2021 , work completed 09/04/2021
Excellent Service
Customer Service
Quality
Value
Excellent service conducted by removals chaps. Very considerate of the furniture and household when manoeuvring.
Customer in Vale of Glamorgan Posted on 01/04/2021 , work completed 26/03/2021
Excellent Service
Customer Service
Quality
Value
Excellent service from pick-up to storage to drop-off. Friendly and efficient. Would highly recommend.
Nick in Bristol City Posted on 25/03/2021 , work completed 16/03/2021
Excellent service
Customer Service
Quality
Value
Can't recommend Masons highly enough. Prior to the moving date everything was handled very efficiently. Josh and Gareth did the actual move and were fantastic. Polite, clean, hard working, good humoured and very professional. Wouldn't hesitate to use again.
Customer in Bridgend County Borough Posted on 25/03/2021 , work completed 17/03/2021
Excellent from start to Finish.
Customer Service
Quality
Value
Does Any house move go smoothly, ours went to the wire. But Masons were exceptional in their Customer Services. From their very first visit I felt I could trust them with our move. They made my life much easier even when we encountered a change of moving dates. They were on time the day of the move, packed everything properly and were very helpful & respectful. I am also using their Storage Facilities. They have kept in contact with us every step of the way. Their paperwork is spot on. I would recommend them to everyone who is Moving Home. Well Done "Team Masons".
Susan in Cardiff Posted on 19/03/2021 , work completed 05/03/2021
House Move
Customer Service
Quality
Value
We received excellent service from start to finish. Very easy to contact everything arranged promptly professionally and with no fuss. The removal chaps arrived on time, they were polite and hardworking, careful with our belongings. Masons helped make our removal stress free. I would have no hesitation in recommending them.
Christine in Rhondda Cynon Taff Posted on 18/03/2021 , work completed 12/03/2021
Professional support
Customer Service
Quality
Value
From start to finish Masons Moving Group provided a highly professional service of helping us move home. We were provided with a clear estimate of the work to be done and its cost. The staff were knowledgeable and provided good advice throughout. The removal was carried out efficiently and effectively by staff who were courteous, considerate and responsive, taking into account our particular requests.
Customer in Vale of Glamorgan Posted on 15/03/2021 , work completed 23/02/2021
work well done
Masons were professional, very friendly and did a great job for us. The men who came worked very hard and worked very fast. They came on time and explained everything really well beforehand so we knew what wold happen and when.
Jane in South Yorkshire Posted on 10/03/2021 (Reviewer did not use service)
Good job Masons. Well done
Customer Service
Quality
Value
We used Masons to pack, store and move us from Wales to Cornwall and the experience was an absolute pleasure. They were very efficient and complied strictly to Covid rules. We had a couple of minor breakages but when you consider that we had 8 containers full that was no big deal. We would certainly recommend Masons if the occasion arises.
Customer in Cornwall Posted on 04/03/2021 , work completed 16/02/2021
Good work
Customer Service
Quality
Value
Employed Masons to pack all my belongings and to move me. Packing was done with great care, nothing damaged or broken. The men that did the move were polite and efficient. Would use them again if I moved again.
Customer in Vale of Glamorgan Posted on 04/03/2021 , work completed 15/02/2021
Accommodating, Professional, Timely, Polite.
Customer Service
Quality
Value
We contacted Masons after being let down by our original mover. As we had a degree of flexibility with the date move, Masons worked to our schedule. The movers turned up on time, were extremely polite, quick and took very great care of our belongings. We were relieved they arrived wearing masks. We had only large items remaining and these were all moved and loaded within 35 mins. They moved heavy items in an extremely efficient way giving us confidence that our items would not be damaged. The paperwork and electronic communications was simple, easy to complete and was efficient. We would highly recommend Masons and would use them if we moved again. Thank you so much.
Customer in Vale of Glamorgan Posted on 19/02/2021 , work completed 10/02/2021
Friendly, efficient, & stress free!
Customer Service
Quality
Value
Carl’s team arrived bang on schedule, and were straight to work by 9am. They handled all our processions with great care & managed to have our admittedly over-loaded house packed up by noon. They made our move infinitely easier than if we were to do it ourselves - even during a national lockdown. Friendly lads who had some great banter; our move couldn’t have gone smoother. 10 out of 10 to that team!
Customer in Vale of Glamorgan Posted on 18/02/2021 , work completed 18/02/2021
Great service as before
Customer Service
Quality
Value
Masons had moved our furniture into store in October and this was the final leg, moving us into our new property in England. They arrived on time and were very professional again. They were quite happy to move things to wherever we wanted and did not make us feel rushed. Carl was in charge again and they were all very friendly and polite. Despite the several weeks in storage, all our belongings were in good condition. We would definitely recommend this firm.
Customer in Gloucestershire Posted on 13/02/2021 , work completed 08/01/2021
A satisfied customer
Customer Service
Quality
Value
Having not moved for 35 years and never previously used a professional company I did not know what to expect. However throughout the whole process which involved moving out of one house, storing my furniture and then moving into a new property Masons acted very professionally throughout and made the entire exercise stress-free and I would have no reservations in recommending them to friends and family.
Customer in Vale of Glamorgan Posted on 28/01/2021 , work completed 07/01/2021
Great Service
Customer Service
Quality
Value
This is the 2nd time that I have used Mason's and would not hesitate to use them again or recommend them. They turn up at the time agreed and are very professional and friendly. The first time it was pouring with rain and they laid down covers to protect the carpets and also packed up valuable items like pictures and the TV. A great company with great staff. Thank you Mason's!!
Customer in Newport Posted on 22/01/2021 , work completed 10/12/2020
Excellent Service
Customer Service
Quality
Value
I chose this company to pack and move me because I was impressed with Warren, who did the estimate, and his professional approach to the task. I was in regular contact with the office as the day for completion kept changing and they were very kind and patient with me. I was very anxious about the move as I was downsizing and needed to know that everything would fit on the van. When the team arrived to carry out the move I was not disappointed. They were very friendly and patient. I appreciated the way they checked things out with me. The move went very well. No breakages and everything in position. I have no hesitation in recommending them. They were excellent from start to finish.
Customer in Cardiff Posted on 21/01/2021 , work completed 11/12/2020
Great moving experience
Customer Service
Quality
Value
They sent us loads of boxes to pack our stuff a few weeks before. Everything done quickly and without fuss, we had a 3 bed moving to a 4 bed, the 4 guys came at 0930h and everything was cleared by 1200h. They packed all the wall pictures and the TVs at super speed and with all their own materials Arriving at our new place we had new carpets down but these were all well protected. Overall we're really pleased and great value too.
Customer in Vale of Glamorgan Posted on 21/01/2021 , work completed 18/12/2020
Another great move
Customer Service
Quality
Value
We have moved with Masons three times in six years. They arrived as agreed, used their packing service which was very thorough. No accidents, no breakages, very professional and quick. Would not hesitate in recommending them at all. Very good service
Customer in Pen-y-bont ar Ogwr Posted on 21/01/2021 , work completed 11/01/2021
Very good removal company!
Customer Service
Quality
Value
I sold up in May and had to put all of my belongings into storage for 6 months, which I wasn’t expecting to have to do. The packing up of the house was great, done in the given time and the two men were very good, very helpful and hard-working. The same is to be said about the move into my new home. I’m very pleased with the service and would definitely recommend them as well-priced and very efficient at what they do.
Customer in Vale of Glamorgan Posted on 10/12/2020 , work completed 23/11/2020
Excellent!!
Customer Service
Quality
Value
Masons were absolutely fantastic in helping us to move! People say that moving house is one of the most stressful things you will do in your life. However, Masons really took the stress out of it! We moved on a Friday. Masons came to our house on the Thursday and packed everything up for us before returning on the Friday to move the boxes from one house to the other. They packed the whole house in a matter of hours on the Thursday; they were incredibly quick and very professional. All boxes were labelled with their contents so we knew exactly where everything was when it came to unpacking. On the Friday, they were waiting for us at the new house, ready to unload. However they gave us time so we could go into our new house and walk around to take it all in before they began unloading. This was a very nice touch! They really were great and I can’t recommend them enough!! I wouldn’t hesitate in using them again!
Customer in Vale of Glamorgan Posted on 03/12/2020 , work completed 27/11/2020
Excellent move thanks to Masons of Barry
Customer Service
Quality
Value
Masons moved me from Wiltshire to Barry, South Wales, with a fortnight in between, due to lockdown restrictions, of storage needed for my goods. Both the collection and drop off, into my new 4th floor flat (with out lift!) were carried out efficiently, quickly, politely and without any damage. The same driver Gavin was responsible for both ends of the move, in spite of the gap for storage. He, and his team, communicated well and worked incredibly hard. The uplift, with a team of 2, took only 3.5 hours (4 bedroom house) and the drop-off, (team of 4, to a 4/5 floor flat, without lift) took 4 hours. All in all a truly professional and very reasonably priced move. - I've moved 9 times in my life. I would not hesitate to recommend Masons., their communication, from initial contact through to completion and their work is, simply, excellent. Nick Short.
Nick Short in Bro Morgannwg Posted on 27/11/2020 , work completed 17/11/2020
Not the cheapest but worth every penny
Customer Service
Quality
Value
This is the second time we’ve trusted Masons with a house move and they were excellent once again. From the initial contact and quote visit through to the last box off the van, Masons were professional, punctual, incredibly hard working and took great care with some awkward and valuable items. We highly recommend their packing service. At one point they had 8 people in the house carefully wrapping and boxing the contents, each one polite, friendly and very good at their job. Everything was packed up in a day and so well protected that we’ve had zero breakages - that’s impressive. Unloading was just as remarkable. Carl and Chris deserve particular praise - and a pay raise. Because of their planning, communication and hard work the whole contents of a very full removals van was offloaded safely to the correct rooms by 2pm on delivery day. Masons may not have been the cheapest quote but their highest quality service is worth every penny. Recommended without hesitation. Thanks again.
Customer in Inverclyde Posted on 21/11/2020 , work completed 02/11/2020
Moving and storage.
Customer Service
Quality
Value
We have used this Company some years ago and were really pleased with the service. This time was even better. Highly efficient, good value for money, extremely professional and courteous. I would not hesitate recommending them.
Customer in Vale of Glamorgan Posted on 20/11/2020 , work completed 06/11/2020
Removal into store
Customer Service
Quality
Value
Work carried out efficiently and smoothly of all our furniture and boxes and packed into storage crates on the van. All our requests were met in a very pleasant manner.
Customer in Cardiff Posted on 12/11/2020 , work completed 23/10/2020
Masons Cardiff Removals
Customer Service
Quality
Value
Needed to store a room of furniture due to decoration. Very efficient Company, careful with packaging and storing, Excellent response when furniture required again. Faultless.
Customer in Cardiff Posted on 05/11/2020 , work completed 30/09/2020
International removal, storage and delivery
Customer Service
Quality
Value
From start to finish Masons have been absolutely brilliant. Our move from France to the UK was made so much easier by this company. Our furniture and belongings were packed, stored and delivered without any problems. The staff are exceptional and we would not hesitate to recommend this company.
Customer in Pen-y-bont ar Ogwr Posted on 24/10/2020 , work completed 25/09/2020
Removal , storage and delivery .
Customer Service
Quality
Value
I had this superb company remove my furniture and personal effects from my old house, put it into storage and deliver (at very short notice) to my new address. They were very helpful and reasonably priced throughout the process. Thank you.
Customer in Vale of Glamorgan Posted on 22/10/2020 , work completed 15/10/2020
Highly recommend
Customer Service
Quality
Value
Recommended highly by our daughter who moved three months before us so my expectations were very high. From the time of assessment to see what was needed and cost to the time they arrived, delayed because of Corvid Virus. The team arrived on the day of removal prompt very professional, friendly, They worked tirelessly I thought there were twelve men but there were six, helpful and friendly went way beyond what we expected. Brilliant when we arrived a new home they unloaded everything to where we wanted. Cannot praise the team enough and the firm should be very proud of their work force. Brilliant would highly recommend Masons to everyone who wants or needs to move. Masons are brilliant, outstanding and have recommended them to our Son who will be moving next year.
Customer in Vale of Glamorgan Posted on 23/09/2020 , work completed 26/06/2020
Best move
Customer Service
Quality
Value
We spoke to several removal companies and settled on Masons because of their positive attitude and ‘can do’ approach to our position. Great service from the beginning with plenty of boxes available for pre-move self packing, then came the day... the crew turned up on time and blitzed the job, clearing everything more than an hour before estimated time. So, we were off to our new home, with the crew arriving on schedule to decant into the house, the garage and the garden, and the family unpacking and stashing away. Most boxes and wrapping went back on the truck and we’re able to donate the rest to others locally who needed them. Great, friendly and efficient service from Masons.
Customer in Northamptonshire Posted on 13/09/2020 , work completed 04/06/2020
Great company providing a great service.
Customer Service
Quality
Value
All the staff at Masons, both administrative and in the field, have been friendly, helpful and efficient from start to finish.
Customer in Vale of Glamorgan Posted on 12/09/2020 , work completed 09/09/2020
House move
Customer Service
Quality
Value
I was very impressed by the service I received when moving, house last month. The men were most helpful and did all that was required, they were very polite and efficient and I recommend them most highly.
Customer in Vale of Glamorgan Posted on 24/03/2020 , work completed 28/02/2020
Great service all round.
Customer Service
Quality
Value
Masons provided an excellent service for our move from Llantwit Major to Monmouth. A full packing service was carried out including a pickup from storage. The crew were both experienced and professional in their work. Everything arrived at our destination and was unloaded with a minimum of fuss, I would definitely recommend Masons for any move.
Customer in Monmouthshire Posted on 19/03/2020 , work completed 13/03/2020
Absolutely satisfied
Customer Service
Quality
Value
Moving from my former home at a somewhat age disadvantage, Masons made the whole experience as stress-free experience as possible. Everyone involved concentrated on making the move as easy as possible for me and certainly took the whole manoeuvre in their stride. Highly recommend.
Customer in Vale of Glamorgan Posted on 17/03/2020 , work completed 20/03/2012
Could not have asked for a better experience of moving across country
Customer Service
Quality
Value
The Masons company should be very proud of their staff. From the first contact to our completed move they were very professional and caring. The plans to move were very complicated resulting in a very late completion date but Masons were still able to allocate time for us. The packing was done very well everything arrived here in good order. The removal team could not have been more helpful and patient with our requests and rebuilt shelving, cots, beds etc. The quote we had for our 3 day move was very good considering how many staff were involved. I can’t recommend them highly enough, moving can be very stressful but Masons took the strain for us and we are very grateful!
Customer in Dorset Posted on 27/02/2020 , work completed 13/02/2020
Quality and professionalism
Customer Service
Quality
Value
First class service from providing an accurate initial quote, flexibility in changing circumstances through to polite and accommodating managers and staff. Moving is a stressful time but Masons were a key ingredient in making it a success, were great value for money and I commend them completely.
Customer in Cardiff Posted on 15/02/2020 , work completed 17/01/2020
Professional, trouble-free move
Customer Service
Quality
Value
We chose Masons to move us from South Wales to Shropshire, and they were a good choice. The guys were friendly, polite, and did an efficient job.
Customer in Shropshire Posted on 29/01/2020 , work completed 10/12/2019
Excellent service
Customer Service
Quality
Value
Fast efficient service. Packaged kitchen and breakables on Day 1 everything dismantled and boxed then arrived the following day all items unpacked placed in correct rooms. Great pleasant staff made the days easy to deal with nothing but praise for the team. Very impressed with the way they dealt with the piano and pictures.
Customer in Carmarthenshire Posted on 16/12/2019 , work completed 29/10/2019
Move from Newtown, Powys to Cardiff
Customer Service
Quality
Value
Masons provided the most reasonable quote for moving from Newtown to Cardiff. The move went well, packing and hauling to storage taking two days followed by move from storage to new home a fortnight later. All employees were helpful and careful. On reporting missing components of an exercise bike the company checked their vehicles and premises and offered full recompense for the missing items. A good reputable company.
Customer in Cardiff Posted on 14/12/2019 , work completed 30/10/2019
Great Company
Customer Service
Quality
Value
This is the second time I have used Masons and they did not disappoint. From the first phone call to make arrangements until the day of moving the service was first class. Very polite and efficient during our phone conversations and home visit. The day of the move could not have been smoother. The four removal men involved could not have been more helpful and friendly, nothing was too much trouble for them. We arrived in Barry from Bristol and they were on the go again straight away. They put together all my beds and furniture without any problems. I recommend Masons 100%
Customer in Vale of Glamorgan Posted on 13/12/2019 , work completed 18/11/2019
House move
Customer Service
Quality
Value
A reasonable service just two small let downs. Late arrival to start the removal and not enough room on the lorry to fit everything, luckily I managed to squeeze the rest into my car.
Customer in Cardiff Posted on 13/12/2019 , work completed 25/10/2019
Efficient, careful and courteous
Customer Service
Quality
Value
We used Masons on our recent move from Belgium back to UK. From the initial communications they were extremely helpful and ensured our timelines were met. The two guys who packed our house were super efficient, carefully with our belongings and extremely courteous to us. We received our belongings with a different team but they were as good as the first team, working hard to unpack the truck into our home exactly as we wanted it ensuring there was not one bit of damage. An excellent customer service and all the guys were super friendly throughout. Extremely good service from all and I would highly recommend Masons.
Customer in Devon Posted on 07/12/2019 , work completed 02/12/2019
Move from Barry
Customer Service
Quality
Value
In September I moved from Barry to Leighton Buzzard. I contacted Brett Mason to arrange the move. The whole move was problem free and was very impressed with the team that I used. Nothing was too much trouble. They arrived when when they said they would and everything worked out well.
Customer in Central Bedfordshire Posted on 06/12/2019 , work completed 06/09/2019
Efficient service
Customer Service
Quality
Value
Through and precise quotation with understanding of my needs. Boxes provided in good time. On the day there was a team of movers who had my detached house loaded into the lorry in good time. The unpacking was completed equally efficiently and my beds and wardrobes reassembled. Took the stress out of a long day.
Customer in Cardiff Posted on 21/10/2019 , work completed 28/06/2019
Took the stress out of the move.
Customer Service
Quality
Value
Very efficient. Turned up the day before to start packing. Move went smoothly and items were protected as it was raining. Loaded and unloaded efficiently. Very pleased and would highly recommend the packing and moving it was so worth the extra cost for them to do the packing.
Customer in Bridgend County Borough Posted on 09/08/2019 , work completed 14/06/2019
Outstanding service
Customer Service
Quality
Value
Having previously used Masons for local removals, we naturally chose them again for our overseas relocation. Our move was scheduled over several days we received a written relocation plan, which proved invaluable and all the masons staff involved worked hard to ensure there were no problems. We were delighted once again with the service we got
Customer in Vale of Glamorgan Posted on 05/08/2019 , work completed 29/05/2019
Excellent firm
Customer Service
Quality
Value
Masons packed and moved us and the people we were buying from (it was a property exchange). They were efficient, helpful and cheery. They made the whole thing as easy as possible. We used them when we moved last 26 years ago and would use them again if we need removers.
Customer in Vale of Glamorgan Posted on 05/08/2019 , work completed 30/05/2019
Mason's great service.
Customer Service
Quality
Value
To everyone concerned with our house move, we would like to say a big thank you. July the 3rd was a hot, hot day when the guys came to pack up our house. They worked like Trojans on a hot, uncomfortable day. Their work was thorough and continuous despite the heat. July the 4th was the day we moved and once again a hot day. Still the guys worked hard and with great courtesy and were obliging and helpful in every way. The days following were spent unpacking the many boxes. Every delicate item was wrapped and packed to within an inch of their lives. We had no breakages or damages of any item. We are absolutely delighted with the way our move was handled...both with regard to our possessions... and the courtesy and helpfulness shown to us during the process. We don't envisage ever moving again... but would recommend you to anyone else, in a heartbeat. Thank you so much, one more time.
Mccann Posted on 05/08/2019 , work completed 04/07/2019
Reliable careful and courteous.
Customer Service
Quality
Value
We first hired Masons in 1989 to move us from Surrey to Cardiff. They were excellent then so they were an obvious choice when we moved within Dinas Powys. Their high standard of work, efficiency and respect for our belongings remained the same. On both occasions the move went according to plan and with the minimum of stress. They are highly experienced.
Dr Ken and Babs Hole, Vale of Glamorgan Posted on 05/08/2019 , work completed 22/07/2019
Barely adequate
Customer Service
Quality
Value
Masons emailed me recently asking for reviews. We had some issues with our move, nothing that was worth complaining about when we were dealing with unpacking etc. Instead of leaving a public complaint, I chose to reply to the email laying out why we weren't very happy. This got no response at all, so I have decided to go public. * Our packing service was unsatisfactory, some things weren't packed properly or sensibly, but actually passive-aggressively, e.g. each individual item of cutlery packed with many layers, but stacks of plates wrapped in a single sheet. * Unloading was poorly arranged which meant the unloading team needed to call in reinforcements at the end of the day which caused disruption and led to inconvenience. Neither of these things were important enough to complain about at the time, but when they asked for feedback I gave it and they didn't bother to respond.
Customer in Cardiff Posted on 06/06/2019 , work completed 18/02/2019
Excellent service
Customer Service
Quality
Value
Masons provided an outstanding service and a good price. The office staff were courteous and helpful, and the friendly removal staff did an excellent job. One of the removal men even retrieved a chair from the van when he noticed that my mum was getting tired! I do not hesitate to recommend them.
Customer in Swansea Posted on 26/05/2019 , work completed 21/09/2018
House Clearance
Customer Service
Quality
Value
Work involved two separate collections to four different locations. As well as general household furniture and contents the job involved the collection and delivery of two heavy and delicate works of art. All work undertaken in a prompt, helpful and efficient manner. Company is highly recommended.
Customer in Cardiff Posted on 26/05/2019 , work completed 13/02/2019
House move
Customer Service
Quality
Value
Hi, unfortunately our move did not happen but Masons guy’s were very helpful during what was a very stressful time as we did get to storing our goods then our sale fell apart, we would only ever consider using Masons as we have on previous moves and will do if we should consider moving in the near future. Huge thanks to the Masons team.
Customer in Bro Morgannwg Posted on 24/05/2019 , work completed 24/05/2019
Removal service that's second to none.
Customer Service
Quality
Value
A very good company to do business with. Very thorough in every aspect of the work they undertake for you. From the pre visit to assist and identify what would be entailed to the great team of guys that arrived on the Day. Very professional, thoughtful and polite. Nothing was too much trouble with great care taken to not damage anything and protect every item by wrapping with cardboard. Would gladly recommend to anyone that wants to have a removal carried out in the best possible way.
Customer in Vale of Glamorgan Posted on 10/03/2019 , work completed 07/12/2018
Exceptional service from all areas of the company, a pleasure to do business with
Customer Service
Quality
Value
Having been very happy with the service we received on previous occasions I phoned to see if Masons could move us due to the distance we lived from their base and the fact that we possibly required a 6 way move due to ever changing completion dates. Due to distance, they arranged for a company in the group to do the inventory the following day. Within a few days I received all of the quotes by email and post. A courtesy phone call followed to check the details were correct. I was also given the dates that were available for the 3 day move at that point in time. A date was agreed and there were regular calls / emails to check that there were no changes. On removal day the men arrived on time and immediately set to work. They were friendly, professional in their work ethic and despite the extreme heat worked quickly and efficiently. The second van arrived at the designated time and they all worked as a well meshed team. On the 2nd day they again arrived promptly and completed the packing within the agreed time frame. Our possessions went into store and when I had a definite completion date the Mason brothers were extremely helpful in ensuring that the last part of the move was scheduled as close to completion as possible. Dealing with Masons, from initial enquiry through to final removal, was a real pleasure and I would like to thank everyone for all of their help. If you have a quote from them, definitely use the service they provide as it can't be faulted.
Customer in Pembrokeshire Posted on 07/03/2019 , work completed 24/09/2018
First Class Removal and Storage Service - Highly Recommended
Customer Service
Quality
Value
We have used Masons twice in the last few years to move home and store goods - as have other family members. The service they have provided has been second to none. They go out of there way to help you if things don't go to plan and the professional friendly approach they take is welcome during what can be a stressful situation. If you are looking to move or simply store goods, you won't be disappointed if you chose Masons.
Customer in Vale of Glamorgan Posted on 07/03/2019 , work completed 19/01/2018
Well Done Again
Customer Service
Quality
Value
This is the fourth time that Masons have moved my parents or myself and each time they have done an excellent job. In this case both beforehand when the date had to be changed and on the big day itself.
Customer in Vale of Glamorgan Posted on 07/03/2019 , work completed 24/07/2018
First class service
Customer Service
Quality
Value
Masons offered the best price for our move from Wales to Scotland - and we liked using a local company for the job. Their packing service was excellent, as was the efficiency of getting the contents of our house, garage and sheds into the storage units in the van. Our belongings were in storage in Barry until we were able to move into our new house. It was straightforward to arrange for the move from storage to our new house; on the day agreed, the truck arrived first thing in the morning and the unloading was completed just after lunch. The packing and unpacking team were very professional, friendly and helpful and communication with the Masons office was easy and responsive. We could not have asked for a better removal and storage service - and all this for a very competitive price. Thank you, Masons!
Customer in South Ayrshire Posted on 06/03/2019 , work completed 05/09/2018
First class service
Customer Service
Quality
Value
Our move went well even though weather was poor and conditions were not at there best. The team (3) worked well together and made our move virtually stress free. Many thanks to your team and would not hesitate to use/approve your service.
Customer in Vale of Glamorgan Posted on 05/03/2019 , work completed 12/10/2018
Move and storage
Customer Service
Quality
Value
My contents had to be taken into storage at short notice. This was easily arranged and carried out by the date I needed. My goods were in storage for almost 5 months and paying for storage was easy and efficient. When I needed them delivered they arrived with no damage. On both occasions the men were polite, helpful and cheerful. This is the second move Masons have done for me and didn’t disappoint. Would thoroughly recommend.
Customer in Swansea Posted on 05/03/2019 , work completed 12/02/2019
Excellent throughout
Customer Service
Quality
Value
Very helpful and thoughtful, laid protective floor coverings on a very wet day. Covered the antique furniture carefully. Cheerful, polite and helpful. Very pleased.
Customer in Cardiff Posted on 05/03/2019 , work completed 07/12/2018
Excellent service
Customer Service
Quality
Value
My wife and I were moving from Pembrokeshire to Barry, a distance of 100 miles, so the Masons 3 man team arrived at 10 a.m. on the morning of the move, carefully moved all of our furniture and possessions into their large van and drove to their depot in Barry where it was stored overnight. The following morning our possessions were delivered intact to our new three-storey town house, this time by two of the original team, aided by a further two men, and everything progressed like clockwork. Nothing was too much trouble for any of the Masons staff, nor could they have been more friendly. I rate Masons as a reliable, highly professional company who I will certainly be happy to use again. They couldn’t have done more for us. A 5 star outfit! Thank you.
Customer in Vale of Glamorgan Posted on 05/03/2019 , work completed 14/12/2018
Excellent service from start to finish
Customer Service
Quality
Value
Masons packed the total contents of our house in Cardiff (including a grand piano) and put them into store. Seven months later they delivered them to our new home in Hampshire. The service was excellent - all done as set down in the estimate - no damage or breakages and great care taken of the piano - very pleasant and helpful staff. I would highly recommend them.
H Edwards Posted on 05/06/2018 , work completed 05/06/2018
Professional, efficient and quality
Customer Service
Quality
Value
The entire process has been professional and efficient. From the first contact to the packing of the last box everyone has been excellent, both knowledgeable and personable as well as wanting to do a good job. Great value for money as well! Thank you.
Graham Webster Posted on 29/03/2018 , work completed 29/03/2018
Very professional service
Customer Service
Quality
Value
Masons Moving were a pleasure to deal with from start to finish. From discussing our needs with their top man through to the actual move and then dealing with their accounting people, they were all efficient, pleasant and very professional. The men who moved us out of our house and then the second group who delivered our furniture were very pleasant, courteous and hard working. Masons were the most cost effective company we received quotes from (by a long way) but their service level did not suffer in any way at all.
A Fleck Posted on 03/03/2018 , work completed 03/03/2018
Excellent response
Customer Service
Quality
Value
Due to delays with the Exchange of Contracts and purchaser pressure we found ourselves having to move on a day our original preferred removal company could not accommodate us, neither could the 2 other companies who quoted. Our estate agent directed us to Masons. Being based in Cardiff I was doubtful they could help us with 3 days (including a weekend) notice. They where nothing but fantastic. I gave them a lot of information over the phone and with all credit to them they quoted within the hour without even seeing what we had, which was a lot. They did not take advantage of the predicament I was in, their quote being pretty much the same as what we where going to pay anyway - this to me is a sign of a credible and trustworthy company. The team turned up as expected 3 days later and spent the next 4 days moving us. They where all great guys, pleasant and diligent. My only negative comment is that too many boxes where mislabelled (mostly room description, but also type of content) which made the process of unpacking somewhat harder. This was however a minor inconvenience in the overall scheme of things when they had responded so well to our situation. I'd definitely recommend Mason's to other house movers. James Ostler Hereford to Dorchester in December 2017.
James Ostler Posted on 31/01/2018 , work completed 31/01/2018
Highly recommended , excellent
Customer Service
Quality
Value
Moved me from storage after 6 months to a flat so fast & efficiently. My family have used them regularly over numerous years. Great family run business, known to me personally for over 30 plus years. Nothing too much trouble, very friendly boys that moved me.
Cheryl Harris Posted on 02/12/2017 , work completed 02/12/2017
Reliable and friendly
Customer Service
Quality
Value
Masons packed up and stored my house contents just over a year ago. The service was quick and efficient, the men who did the work were friendly and helpful. In January they brought my belongings out of storage to my new home and made every effort to be as flexible as possible. Unfortunately one piece of furniture was too large to fit into the house so they returned that to the stores until I was having new windows fitted and the sofa was brought in. Overall, the pricing was pretty competitive, although the storage for the sofa was a bit high.
Sian Thomas Posted on 30/11/2017 , work completed 30/11/2017
Outstanding Professional Removal Serice
Customer Service
Quality
Value
Masons provided a friendly strong and very able team who took all the stress out of a difficult move. Everything was packed well, nothing was broken and every help was provided both at the removal and destination ends. Masons were chosen because of their outstanding reviews and we were not disappointed. In addition, the directors and administration staff did everything in their power to manage the move well. The fees charged for this excellent service were less than those of their main competitors. On all counts, Masons is unreservedly recommended.
Harry H Posted on 27/11/2017 , work completed 27/11/2017
Exceptionally good workers and proficient packers. Worth every penny.
Customer Service
Quality
Value
Our move took place over six working days and we had a full packing service although we did do some packing ourselves for our convenience. We arranged our move with Brett Mason who was very helpful, especially given the last minute hitch on our side which he dealt with extremely well and we thank him for it. The crews were well organised, hard working, timely and polite. We had no breakages. Everything was done as planned. The crew were well allocated and managed and Daniel was particularly good at organising and keeping us regularly informed at every stage. Excellent company to deal with. All the staff we dealt with were polite and helpful. We are more than happy to highly recommend Masons.
Julia Rees Posted on 27/11/2017 , work completed 27/11/2017
A great team effort
Customer Service
Quality
Value
on moving house masons packed and loaded van of our belonings to take to our new house . Then unloaded the van at our new house
Which? Trusted Traders Consumer Posted on 22/07/2016 , work completed 22/07/2016
Highly recommended
Customer Service
Quality
Value
Packing and full house removal
Which? Trusted Traders Consumer Posted on 12/07/2016 , work completed 12/07/2016
Happy with their service from beginning to end
Customer Service
Quality
Value
I used Masons Moving Group when I had a huge move to make - they helped me move my entire house from Wales to London. Everything arrived in one piece and their customer service was exceptional. I am very grateful and would recommend them.
Which? Trusted Traders Consumer Posted on 06/07/2016 , work completed 06/07/2016
100% satisfied
Customer Service
Quality
Value
Helped us moving house, they were really helpful, polite and professional. I would recommend them anytime specially if there is a lot to do, I have been moving several times and they were the fastest !
Mrs Jones, Barry Posted on 01/07/2016 , work completed 01/07/2016
Excellent customer service
Customer Service
Quality
Value
We used this service when we needed to move house, they were brilliant. They even took some items into storage for us which we greatly appreciated! Highly recommended.
Which? Trusted Traders Consumer Posted on 20/06/2016 , work completed 20/06/2016