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Trusted Traders

Masons Moving Group Limited

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4.9

34 Reviews

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes

Customer reviews

4.9
34 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Efficient, careful and courteous
Customer Service
Quality
Value
We used Masons on our recent move from Belgium back to UK. From the initial communications they were extremely helpful and ensured our timelines were met. The two guys who packed our house were super efficient, carefully with our belongings and extremely courteous to us. We received our belongings with a different team but they were as good as the first team, working hard to unpack the truck into our home exactly as we wanted it ensuring there was not one bit of damage. An excellent customer service and all the guys were super friendly throughout. Extremely good service from all and I would highly recommend Masons.
Customer in Devon07/12/2019
Move from Barry
Customer Service
Quality
Value
In September I moved from Barry to Leighton Buzzard. I contacted Brett Mason to arrange the move. The whole move was problem free and was very impressed with the team that I used. Nothing was too much trouble. They arrived when when they said they would and everything worked out well.
Customer in Central Bedfordshire06/12/2019
Efficient service
Customer Service
Quality
Value
Through and precise quotation with understanding of my needs. Boxes provided in good time. On the day there was a team of movers who had my detached house loaded into the lorry in good time. The unpacking was completed equally efficiently and my beds and wardrobes reassembled. Took the stress out of a long day.
Customer in Cardiff21/10/2019
Took the stress out of the move.
Customer Service
Quality
Value
Very efficient. Turned up the day before to start packing. Move went smoothly and items were protected as it was raining. Loaded and unloaded efficiently. Very pleased and would highly recommend the packing and moving it was so worth the extra cost for them to do the packing.
Customer in Bridgend County Borough09/08/2019
Outstanding service
Customer Service
Quality
Value
Having previously used Masons for local removals, we naturally chose them again for our overseas relocation. Our move was scheduled over several days we received a written relocation plan, which proved invaluable and all the masons staff involved worked hard to ensure there were no problems. We were delighted once again with the service we got
Customer in Vale of Glamorgan05/08/2019
Excellent firm
Customer Service
Quality
Value
Masons packed and moved us and the people we were buying from (it was a property exchange). They were efficient, helpful and cheery. They made the whole thing as easy as possible. We used them when we moved last 26 years ago and would use them again if we need removers.
Customer in Vale of Glamorgan05/08/2019
Mason's great service.
Customer Service
Quality
Value
To everyone concerned with our house move, we would like to say a big thank you. July the 3rd was a hot, hot day when the guys came to pack up our house. They worked like Trojans on a hot, uncomfortable day. Their work was thorough and continuous despite the heat. July the 4th was the day we moved and once again a hot day. Still the guys worked hard and with great courtesy and were obliging and helpful in every way. The days following were spent unpacking the many boxes. Every delicate item was wrapped and packed to within an inch of their lives. We had no breakages or damages of any item. We are absolutely delighted with the way our move was handled...both with regard to our possessions... and the courtesy and helpfulness shown to us during the process. We don't envisage ever moving again... but would recommend you to anyone else, in a heartbeat. Thank you so much, one more time.
Mccann05/08/2019
Reliable careful and courteous.
Customer Service
Quality
Value
We first hired Masons in 1989 to move us from Surrey to Cardiff. They were excellent then so they were an obvious choice when we moved within Dinas Powys. Their high standard of work, efficiency and respect for our belongings remained the same. On both occasions the move went according to plan and with the minimum of stress. They are highly experienced.
Dr Ken and Babs Hole, Vale of Glamorgan05/08/2019
Barely adequate
Customer Service
Quality
Value
Masons emailed me recently asking for reviews. We had some issues with our move, nothing that was worth complaining about when we were dealing with unpacking etc. Instead of leaving a public complaint, I chose to reply to the email laying out why we weren't very happy. This got no response at all, so I have decided to go public. * Our packing service was unsatisfactory, some things weren't packed properly or sensibly, but actually passive-aggressively, e.g. each individual item of cutlery packed with many layers, but stacks of plates wrapped in a single sheet. * Unloading was poorly arranged which meant the unloading team needed to call in reinforcements at the end of the day which caused disruption and led to inconvenience. Neither of these things were important enough to complain about at the time, but when they asked for feedback I gave it and they didn't bother to respond.
Customer in Cardiff06/06/2019
Excellent service
Customer Service
Quality
Value
Masons provided an outstanding service and a good price. The office staff were courteous and helpful, and the friendly removal staff did an excellent job. One of the removal men even retrieved a chair from the van when he noticed that my mum was getting tired! I do not hesitate to recommend them.
Customer in Swansea26/05/2019
House Clearance
Customer Service
Quality
Value
Work involved two separate collections to four different locations. As well as general household furniture and contents the job involved the collection and delivery of two heavy and delicate works of art. All work undertaken in a prompt, helpful and efficient manner. Company is highly recommended.
Customer in Cardiff26/05/2019
House move
Customer Service
Quality
Value
Hi, unfortunately our move did not happen but Masons guy’s were very helpful during what was a very stressful time as we did get to storing our goods then our sale fell apart, we would only ever consider using Masons as we have on previous moves and will do if we should consider moving in the near future. Huge thanks to the Masons team.
Customer in Bro Morgannwg24/05/2019
Removal service that's second to none.
Customer Service
Quality
Value
A very good company to do business with. Very thorough in every aspect of the work they undertake for you. From the pre visit to assist and identify what would be entailed to the great team of guys that arrived on the Day. Very professional, thoughtful and polite. Nothing was too much trouble with great care taken to not damage anything and protect every item by wrapping with cardboard. Would gladly recommend to anyone that wants to have a removal carried out in the best possible way.
Customer in Vale of Glamorgan10/03/2019
Exceptional service from all areas of the company, a pleasure to do business with
Customer Service
Quality
Value
Having been very happy with the service we received on previous occasions I phoned to see if Masons could move us due to the distance we lived from their base and the fact that we possibly required a 6 way move due to ever changing completion dates. Due to distance, they arranged for a company in the group to do the inventory the following day. Within a few days I received all of the quotes by email and post. A courtesy phone call followed to check the details were correct. I was also given the dates that were available for the 3 day move at that point in time. A date was agreed and there were regular calls / emails to check that there were no changes. On removal day the men arrived on time and immediately set to work. They were friendly, professional in their work ethic and despite the extreme heat worked quickly and efficiently. The second van arrived at the designated time and they all worked as a well meshed team. On the 2nd day they again arrived promptly and completed the packing within the agreed time frame. Our possessions went into store and when I had a definite completion date the Mason brothers were extremely helpful in ensuring that the last part of the move was scheduled as close to completion as possible. Dealing with Masons, from initial enquiry through to final removal, was a real pleasure and I would like to thank everyone for all of their help. If you have a quote from them, definitely use the service they provide as it can't be faulted.
Customer in Pembrokeshire07/03/2019
First Class Removal and Storage Service - Highly Recommended
Customer Service
Quality
Value
We have used Masons twice in the last few years to move home and store goods - as have other family members. The service they have provided has been second to none. They go out of there way to help you if things don't go to plan and the professional friendly approach they take is welcome during what can be a stressful situation. If you are looking to move or simply store goods, you won't be disappointed if you chose Masons.
Customer in Vale of Glamorgan07/03/2019
Well Done Again
Customer Service
Quality
Value
This is the fourth time that Masons have moved my parents or myself and each time they have done an excellent job. In this case both beforehand when the date had to be changed and on the big day itself.
Customer in Vale of Glamorgan07/03/2019
First class service
Customer Service
Quality
Value
Masons offered the best price for our move from Wales to Scotland - and we liked using a local company for the job. Their packing service was excellent, as was the efficiency of getting the contents of our house, garage and sheds into the storage units in the van. Our belongings were in storage in Barry until we were able to move into our new house. It was straightforward to arrange for the move from storage to our new house; on the day agreed, the truck arrived first thing in the morning and the unloading was completed just after lunch. The packing and unpacking team were very professional, friendly and helpful and communication with the Masons office was easy and responsive. We could not have asked for a better removal and storage service - and all this for a very competitive price. Thank you, Masons!
Customer in South Ayrshire06/03/2019
First class service
Customer Service
Quality
Value
Our move went well even though weather was poor and conditions were not at there best. The team (3) worked well together and made our move virtually stress free. Many thanks to your team and would not hesitate to use/approve your service.
Customer in Vale of Glamorgan05/03/2019
Move and storage
Customer Service
Quality
Value
My contents had to be taken into storage at short notice. This was easily arranged and carried out by the date I needed. My goods were in storage for almost 5 months and paying for storage was easy and efficient. When I needed them delivered they arrived with no damage. On both occasions the men were polite, helpful and cheerful. This is the second move Masons have done for me and didn’t disappoint. Would thoroughly recommend.
Customer in Swansea05/03/2019
Excellent throughout
Customer Service
Quality
Value
Very helpful and thoughtful, laid protective floor coverings on a very wet day. Covered the antique furniture carefully. Cheerful, polite and helpful. Very pleased.
Customer in Cardiff05/03/2019
Excellent service
Customer Service
Quality
Value
My wife and I were moving from Pembrokeshire to Barry, a distance of 100 miles, so the Masons 3 man team arrived at 10 a.m. on the morning of the move, carefully moved all of our furniture and possessions into their large van and drove to their depot in Barry where it was stored overnight. The following morning our possessions were delivered intact to our new three-storey town house, this time by two of the original team, aided by a further two men, and everything progressed like clockwork. Nothing was too much trouble for any of the Masons staff, nor could they have been more friendly. I rate Masons as a reliable, highly professional company who I will certainly be happy to use again. They couldn’t have done more for us. A 5 star outfit! Thank you.
Customer in Vale of Glamorgan05/03/2019
Excellent service from start to finish
Customer Service
Quality
Value
Masons packed the total contents of our house in Cardiff (including a grand piano) and put them into store. Seven months later they delivered them to our new home in Hampshire. The service was excellent - all done as set down in the estimate - no damage or breakages and great care taken of the piano - very pleasant and helpful staff. I would highly recommend them.
H Edwards05/06/2018
Professional, efficient and quality
Customer Service
Quality
Value
The entire process has been professional and efficient. From the first contact to the packing of the last box everyone has been excellent, both knowledgeable and personable as well as wanting to do a good job. Great value for money as well! Thank you.
Graham Webster29/03/2018
Very professional service
Customer Service
Quality
Value
Masons Moving were a pleasure to deal with from start to finish. From discussing our needs with their top man through to the actual move and then dealing with their accounting people, they were all efficient, pleasant and very professional. The men who moved us out of our house and then the second group who delivered our furniture were very pleasant, courteous and hard working. Masons were the most cost effective company we received quotes from (by a long way) but their service level did not suffer in any way at all.
A Fleck03/03/2018
Excellent response
Customer Service
Quality
Value
Due to delays with the Exchange of Contracts and purchaser pressure we found ourselves having to move on a day our original preferred removal company could not accommodate us, neither could the 2 other companies who quoted. Our estate agent directed us to Masons. Being based in Cardiff I was doubtful they could help us with 3 days (including a weekend) notice. They where nothing but fantastic. I gave them a lot of information over the phone and with all credit to them they quoted within the hour without even seeing what we had, which was a lot. They did not take advantage of the predicament I was in, their quote being pretty much the same as what we where going to pay anyway - this to me is a sign of a credible and trustworthy company. The team turned up as expected 3 days later and spent the next 4 days moving us. They where all great guys, pleasant and diligent. My only negative comment is that too many boxes where mislabelled (mostly room description, but also type of content) which made the process of unpacking somewhat harder. This was however a minor inconvenience in the overall scheme of things when they had responded so well to our situation. I'd definitely recommend Mason's to other house movers. James Ostler Hereford to Dorchester in December 2017.
James Ostler31/01/2018
Highly recommended , excellent
Customer Service
Quality
Value
Moved me from storage after 6 months to a flat so fast & efficiently. My family have used them regularly over numerous years. Great family run business, known to me personally for over 30 plus years. Nothing too much trouble, very friendly boys that moved me.
Cheryl Harris02/12/2017
Reliable and friendly
Customer Service
Quality
Value
Masons packed up and stored my house contents just over a year ago. The service was quick and efficient, the men who did the work were friendly and helpful. In January they brought my belongings out of storage to my new home and made every effort to be as flexible as possible. Unfortunately one piece of furniture was too large to fit into the house so they returned that to the stores until I was having new windows fitted and the sofa was brought in. Overall, the pricing was pretty competitive, although the storage for the sofa was a bit high.
Sian Thomas30/11/2017
Outstanding Professional Removal Serice
Customer Service
Quality
Value
Masons provided a friendly strong and very able team who took all the stress out of a difficult move. Everything was packed well, nothing was broken and every help was provided both at the removal and destination ends. Masons were chosen because of their outstanding reviews and we were not disappointed. In addition, the directors and administration staff did everything in their power to manage the move well. The fees charged for this excellent service were less than those of their main competitors. On all counts, Masons is unreservedly recommended.
Harry H27/11/2017
Exceptionally good workers and proficient packers. Worth every penny.
Customer Service
Quality
Value
Our move took place over six working days and we had a full packing service although we did do some packing ourselves for our convenience. We arranged our move with Brett Mason who was very helpful, especially given the last minute hitch on our side which he dealt with extremely well and we thank him for it. The crews were well organised, hard working, timely and polite. We had no breakages. Everything was done as planned. The crew were well allocated and managed and Daniel was particularly good at organising and keeping us regularly informed at every stage. Excellent company to deal with. All the staff we dealt with were polite and helpful. We are more than happy to highly recommend Masons.
Julia Rees27/11/2017
A great team effort
Customer Service
Quality
Value
on moving house masons packed and loaded van of our belonings to take to our new house . Then unloaded the van at our new house
Which? Trusted Traders Consumer22/07/2016
Highly recommended
Customer Service
Quality
Value
Packing and full house removal
Which? Trusted Traders Consumer12/07/2016
Happy with their service from beginning to end
Customer Service
Quality
Value
I used Masons Moving Group when I had a huge move to make - they helped me move my entire house from Wales to London. Everything arrived in one piece and their customer service was exceptional. I am very grateful and would recommend them.
Which? Trusted Traders Consumer06/07/2016
100% satisfied
Customer Service
Quality
Value
Helped us moving house, they were really helpful, polite and professional. I would recommend them anytime specially if there is a lot to do, I have been moving several times and they were the fastest !
Mrs Jones, Barry01/07/2016
Excellent customer service
Customer Service
Quality
Value
We used this service when we needed to move house, they were brilliant. They even took some items into storage for us which we greatly appreciated! Highly recommended.
Which? Trusted Traders Consumer20/06/2016