Endorsed by Which?

Master Thatchers South Limited

5.0

42 Reviews

Opening Hours
Today - 08:30–18:00
  • Monday 08:30–18:00
  • Tuesday 08:30–18:00
  • Wednesday 08:30–18:00
  • Thursday 08:30–18:00
  • Friday 08:30–18:00
  • Saturday - Closed
  • Sunday - Closed

About

Master Thatchers South was established in 1984 and incorporated in 2004. We are one of the leading thatching companies in Sussex and the South East. We pride ourselves not only on the quality of our work but also our ability to minimise inconveniences to the customer.

We provide a reliable and trustworthy thatching service using fully trained and insured local thatchers and the best quality materials.

What we do

  • Roofers

Customer reviews

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5.0
42 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Complete rethatching of outbuilding.
Customer Service
Quality
Value
All works completed as quoted in an extremely professional manner considering the awful weather conditions ( it rained nearly every day from start to finish over the six weeks it took to complete the works ). The trader was always polite,helpful and nothing was too much trouble. I would certainly recommend him and use him again for any future works.
Customer in East Sussex Posted on 16/12/2023 , work completed 23/11/2023
Great job sorting out a mess left by another thatcher.
Customer Service
Quality
Value
Thatch repair and re-ridging a kitchen extension. We were badly let down by another thatcher who walked out leaving the job not finished and loads of mess. Nick and team sorted it out and finished the job leaving everywhere tidy. They finished on time and did some tidying up after the scaffolding came down while we were away. They did an amazing job, completed the thatch, added a fire barrier, sorted out a half finished window and then ridged to finish. They cleared up every evening and left everything clear at the end. The contract we had with them was comprehensive and the payment schedule was very clear. Their communication was very good. Can highly recommend, a really good job completed with no fuss. Our house is beautiful again. If I need work done in the future I will certainly use them again.
Customer in East Sussex Posted on 25/09/2023 , work completed 05/09/2023
Professional craftsmen
Customer Service
Quality
Value
This is the second time I’ve used Nick and the team, this time for a new ridge. They are punctual, courteous and completed the job to a fantastic standard, both times ahead of schedule.
Customer in West Sussex Posted on 20/03/2023 , work completed 20/03/2023
Thatching the easy way.
Customer Service
Quality
Value
I was very apprehensive about having the ridge on my thatched cottage renewed. Nick gave me a quote for his work, arranged for the scaffolder and coordinated his work. He told me it would take about 3 weeks, which it did. It did not go above budget. When there was a problem with the brickwork and leading around the chimney he arranged for its expert resolution. All in all it was work done by a very pleasant and helpful team with a great deal of expertise and knowhow. I'm very pleased with the end result.
Customer in East Sussex Posted on 01/03/2023 , work completed 28/02/2023
Great job!
Customer Service
Quality
Value
Good to have Master Thatchers South Limited back to redo the ridges on our thatched roof. Excellent work done on time and with no fuss or mess. Happy to recommend Nick and his team.
Customer in East Sussex Posted on 14/02/2023 , work completed 08/02/2023
Thatch Repairs
Customer Service
Quality
Value
Nick and his team repaired our thatch and renewed the ridge. Their work is of an excellent standard and the roof now looks fantastic, maintaining the original style. It was a pleasure to have them at our home and they were always punctual despite freezing conditions and having to travel long distances in the snow and ice. I would wholeheartedly recommend Master Thatchers South Limited.
Martin in East Sussex Posted on 15/12/2022 , work completed 14/12/2022
Fast efficient thatching
Customer Service
Quality
Value
Replacing of ridge and repairs to thatched garage carried out on time and high quality. Very tidy, price as estimated.
Customer in East Sussex Posted on 04/11/2021 , work completed 03/11/2021
Very satisfactory
Customer Service
Quality
Value
Cheerful, communicative and very good workers. The new ridge looks as it did the first time this firm did it 11 years ago.
Customer in Surrey Posted on 16/11/2020 , work completed 16/11/2020
Very Satisfied
Customer Service
Quality
Value
I was really impressed with them. I would have no hesitation in recommending them for thatch work.
Paul, East Sussex Posted on 12/11/2020 , work completed 06/11/2020
Re thatch of listed property
Customer Service
Quality
Value
Nick and his team did a wonderful job. It was done in the specified time and at the estimated cost. I can recommend master Thatchers South very highly. It was good to see skilled tradesmen at work and this was watched by lots of people passing. The finished result was better than expected.
Customer in East Sussex Posted on 11/11/2020 , work completed 20/10/2020
Top quality, professional re-thatch
Customer Service
Quality
Value
Nick and his Team completed a high quality water reed re-thatch of our listed cottage in a timely, professional manner. They were reliable, polite and kept perfectly to the quoted 8 week timescale and price quoted. They were considerate, flexible and kept the site as tidy as possible. The cost to do a proper job such as this does not come cheap, but it was a price we felt prepared to pay to get the work completed on time and to a high standard. I would highly recommend their services.
Customer Posted on 11/11/2020 , work completed 23/10/2020
Well worth the wait
Customer Service
Quality
Value
My wife and I bought a Thatched Barn conversion and quickly got Nick and the team from Master Thatchers South round to put a complete new thatch on. Through the whole process it was a pleasure dealing with the team. They were always available to answer questions and put any fears of a taking on a big job like this as new owners out of our head. MTS took care of everything, from organising the scaffolding, to disposal of the old thatch, to cleaning up of the once they had finished. Over the three months of the job, the team turned up every day rain or shine and kept us informed of how things were going. If they found anything wrong it was fixed. We lost 7 working days due to rain but the MTS team made sure the house was water tight. Even coming over to check if all was OK when the wind was blowing. I cannot recommend MTS enough, if you have a thatched property call Nick and the team.
Customer in East Sussex Posted on 03/08/2020 , work completed 23/07/2020
Highly recommended
Customer Service
Quality
Value
Nick and his team did an outstanding job from start to finish. From initial no hassle quote and consultation through to completing a full re-thatch of our house which needed major renovations. Nick worked seamlessly with our building contractors and kept in constant contact. Could not recommend Master Thatchers South highly enough. Thank you Nick!
Customer in Kent Posted on 15/07/2019 , work completed 15/07/2019
Outstanding in all aspects.
Customer Service
Quality
Value
Every aspect of the work is outstanding. Professional, courteous, prompt, helpful, nothing too much trouble. All close to agreed estimate, time scale. So consistent. Highly recommended.
Which? Trusted Traders Consumer Posted on 24/06/2019 , work completed 24/06/2019
Professional
Customer Service
Quality
Value
Done on schedule and budget. Good communication.
Susan, East Sussex Posted on 01/03/2019 , work completed 01/03/2019
Exceptional Workmanship
Customer Service
Quality
Value
Nick and his team have just finished replacing the thatch ridge on our roof and they have done an outstanding job. The new ridge looks stunning, and they also painstakingly tidied the rest of the roof so the whole thing now looks very smart indeed and will stand us in good stead for years to come. Every member of the team worked with great skill and care - in bitterly cold conditions - and were a pleasure to have on site. They arrived promptly each day, were polite and communicative, and did a great job of tidying up at the end of each day. The work was finished on time and we were invoiced exactly as per our quote. Thank you. We are delighted and it was fascinating to be able to see such a great traditional craft first hand.
Customer in Kent Posted on 28/01/2019 , work completed 25/01/2019
Beautiful Craftmanship
Customer Service
Quality
Value
Nick Cranfield and his team have just completed the replacement of the ridge, repairs, and dressing of the thatched roof of our house. The quality of the work cannot be faulted. It looks wonderful! He and his team always arrived promptly each day, worked unobtrusively and left the site neat and tidy. The sum quoted for the work was the sum paid. I would highly recommend Master Thatchers South Ltd. for any thatching work to be done on a thatched property.
HDoran Posted on 06/11/2018 , work completed 06/11/2018
Amazing thatch job
Customer Service
Quality
Value
Highly recommend these guys. A massive roof/job took 3 months could not have gone better. Such lovely people to have working on your home. True craftsmen. So pleased with the job.
Caroline, East Sussex Posted on 07/08/2018 , work completed 07/08/2018
Superb
Customer Service
Quality
Value
We are delighted with the service and quality provided and would not hesitate to use this company in the future.
Matthew, Kent Posted on 18/01/2018 , work completed 18/01/2018
Expertly done
Customer Service
Quality
Value
The thatch was re-ridged after fourteen years. This was expertly done to a very high standard by a very professional team.
Geoffrey, East Sussex Posted on 22/11/2017 , work completed 22/11/2017
Very satisfied
Customer Service
Quality
Value
Excellent job. Kept to budget and left property clean and tidy. Would recommend to anyone.
Lesley, West Sussex Posted on 13/11/2017 , work completed 13/11/2017
Very professional and Friendly
Customer Service
Quality
Value
The group of thatches took great pride in their work. They took care and paid great attention to detail. They were jolly and ensured that their presence was not intrusive. Their work ethic was second to none, they cleared away daily. They were a pleasure to have around. The end result is astounding, our roof looks beautiful. I would recommend them to anyone and I have already.
Louise, East Sussex Posted on 10/07/2017 , work completed 10/07/2017
My review
Customer Service
Quality
Value
Professional job
Peter, East Sussex Posted on 06/07/2017 , work completed 06/07/2017
Prompt & professional
Customer Service
Quality
Value
Nick Cranfield and team did an excellent job of replacing the thatched roof. They worked with integrity & respect and left the property very clean & tidy.
Marianne, West Sussex Posted on 13/03/2017 , work completed 13/03/2017
Lovely job.
Customer Service
Quality
Value
A quality job, tidy and efficient.
Tim, Kent Posted on 07/02/2017 , work completed 07/02/2017
Excellent job
Customer Service
Quality
Value
A pleasure to work with Nick and his team. Professional, clean and tidy, worked to programme and budget. Strongly recommended.
Gavin, West Sussex Posted on 10/01/2017 , work completed 10/01/2017
Excellent work
Customer Service
Quality
Value
Very neat and tidy. Very professional and we are very pleased with our thatched roof. A great team.
Patricia, West Sussex Posted on 01/10/2016 , work completed 01/10/2016
Excellent job
Customer Service
Quality
Value
They did an excellent job & tidied up after themselves.
Julia, West Sussex Posted on 10/09/2016 , work completed 10/09/2016
My Review
Customer Service
Quality
Value
Superb
Emma, East Sussex Posted on 15/08/2016 , work completed 15/08/2016
An excellent job.
Customer Service
Quality
Value
Nick and his team provided an excellent service, they were very helpful and always polite and cheerful. They tidied up really well, and the finished job is a true work of art. We are really happy, would thoroughly recommend.
Helen, West Sussex Posted on 24/05/2016 , work completed 24/05/2016
Excellent job
Customer Service
Quality
Value
Nick and Paul and the team were true craftsmen. They provided us with a beautiful roof and kept within original quote and timescale. Diligent, professional, would recommend them highly.
Nicholas, East Sussex Posted on 01/03/2016 , work completed 01/03/2016
Super thatch job
Customer Service
Quality
Value
Nick Cranfield and his team re-thatched part of my roof. They did such a great job, it's beautiful. I will use them again next year to do the main roof.
Caroline, East Sussex Posted on 01/02/2016 , work completed 01/02/2016
Very professional, excellent workmanship
Customer Service
Quality
Value
From good advice at quotation stage to final clean up their approach could not be faulted. The work was re-ridging of house and garage. Carried out in sometimes difficult weather conditions but still completed on time and to a very high standard of workmanship. I will use them again without hesitation.
Colin, West Sussex Posted on 14/01/2016 , work completed 14/01/2016
Exceeded our expectations
Customer Service
Quality
Value
Exceeded our expectations in every way they worked very hard.
Mark, West Sussex Posted on 29/12/2015 , work completed 29/12/2015
Complete rethatch of converted barn roof
Customer Service
Quality
Value
Excellent job done, to a high standard, well informed about progress, and real care to minimise inconvenience to home life.
Site User Posted on 13/10/2015 , work completed 13/10/2015
Great job
Customer Service
Quality
Value
Great job, efficiently carried out in good humour and on time. Working hard through all weather.
Chris, East Sussex Posted on 22/09/2015 , work completed 22/09/2015
My Review
Customer Service
Quality
Value
Prompt and professional.
Julia, West Sussex Posted on 19/06/2015 , work completed 19/06/2015
Efficient and professional
Customer Service
Quality
Value
An excellent job, carried out with efficiency and courtesy.
Nigel, East Sussex Posted on 21/04/2015 , work completed 21/04/2015
True craftsmanship
Customer Service
Quality
Value
Have used this trader since moving to a thatched property in 1988 and have been 100% pleased with quality, craftsmanship, promptness and courtesy on all thatching jobs done to date.
Cynthia, East Sussex Posted on 26/01/2015 , work completed 26/01/2015
The Thatched Inn Hassocks
Customer Service
Quality
Value
Amazing job done by the boys couldnt of asked for any more keep up the good work would defo recommend !!!!!!!!
simmo44 Posted on 25/11/2014 , work completed 25/11/2014
My Review
Customer Service
Quality
Value
High quality & friendly service
Martin, West Sussex Posted on 30/09/2014 , work completed 30/09/2014
Which? Local Review
Customer Service
Quality
Value
Carried out a superb job of re-thatching the roof of our cottage. Kept us informed of progress and dealt promptly with any minor hitches along the way. Polite and tidy, very approachable. Worked in a lot of rain!!!
bazzery Posted on 07/05/2010 , work completed 07/05/2010