Initial consultation, survey and quote with Michelle and Stephen were efficient. Installation was certainly not! Receiving a phone call in the afternoon asking if they could install the following morning was not enough notice. They were to replace one window and repair parts of another. The person who carried out the work was surly at best. When I pointed out that the bottom beading on the window had come away, leaving a gap and was sitting proud, "It's your windowsill, we can only work with what we find." ( I offered to get the spirit level out at this point as it was level). I then suggested weighing it down to get it to sit flat, to which he said " It's up to you!". I did, and it worked. They clearly couldn't be bothered getting it to sit flush. On top of this, they left my garage wall, window, floor outside and garden chair covered in plaster, the bedroom floor had dirty marks on, the beading was all scratched too as if it had been used before. I sent photos of this and spoke with Michelle about the complaint and the guys were sent back to rectify the issues. Once again, the attitude of the one who spoke with me was unpleasant. When I mentioned how previous reviews had commented on the clean, friendly and professional approach and the vastly different experience I had, he retorted, "We have hundreds of satisfied customers, clearly you are not one of them." Needless to say, I absolutely would not recommend this company.