Maytrics Limited

Darren’s communication throughout was excellent and his workmanship was of a good standard. The original quote was £162 including VAT to install an integrated oven and hardwire an electric hob. The oven was fitted, but the hob could not be completed because it was not the correct size and the worktop required carpentry. Darren did attempt to resolve this, which I appreciated, but a carpenter was ultimately needed. Unfortunately, the job then became considerably more expensive. Darren’s hourly rate is £135 + VAT and, because he had to leave and return once the carpentry was completed, I was advised that a further £135 + VAT call-out would apply. This would have resulted in a total bill of around £324 for what was originally a straightforward job. I felt this was excessive and, after checking with other local electricians, found his hourly rate to be considerably higher than others. We eventually found another local electrician who completed the hob installation at £60 and they also sourced a carpenter. While Darren’s communication and work were good, I was disappointed that no adjustment was offered to the return charge or hourly rate when I raised my concerns. Darren explained that his charge is based on the costs involved in operating the business, including travel, vehicles, insurance, qualifications, administration and other overheads. However many electricians charge half this cost with the same business related costs. For this reason alone I would not hire him again.

Darren replaced our smoke / heat detectors and installed an extraction fan. The initial quote came in quickly and when the work was done Darren and his apprentice were tidy, polite and completed the work as per the quote. Perfect job!