Mel's Computer Care Limited

After a bad experience of previously buying a lap top from a huge chain retailer, spending hours installing various programmes, and never being able to use it to its full potential I approached Mel in the hope of some good advice and a decent after sales service. Mel completely exceeded in my expectations! He listened to my requirements, presented ne with several lap top specs and offered to bring them to my home for me to see them. I searched online and couldn't find them any cheaper. Once I had decided on my model Mel dropped the laptop off for me charged and ready to use...literally I got straight to work on it. I'm absolutely delighted with the after service. When I've needed help Mel has helped me by logging on remotely and resolved the issues there and then. I would confidently recommend Mel to anyone and I will never step foot in another large retailer ever again! Thanks Mel :)

Just a quick review to express my thanks to Mel's Computers, and to Mike in particular. I found them through an advert in our local paper, in response to a notice from Windows that Windows 7 would be phased out in January 2020, and no longer supported. It recommended upgrading to Windows 10 so I contacted them to confirm they could carry out this change. When I called to collect my PC updated to Windows 10, Mike patiently explained (I am now 77!) the principal differences between 7 and 10 and the connections on the back of the PC, in a friendly, easy to understand manner. I am happy to say this is helping me greatly in gaining familiarity with Windows 10.

I first took the contract out with Mel on 30.03.2017 and have used him continuously since for various problems that I could not have sorted myself. Mel and his staff are always there and if not available at that time will call me back from a message left shortly afterwards. His remote access is invaluable on saving time and other expenses. Excellent company would certainly recommend him

I have used the services of Mel's Computer Care several times to buy computer equipment. My wife and I are both elderly and housebound with health issues and are sheltering from the coronavirus as we are both vulnerable, so we can't go out to purchase computer equipment. We live a short distance away from Mel in Sale Moor, so I contacted Mel and he advised me on what to buy. I then purchased two Samsung Galaxy A7 Tablets directly from Mel and he set them both up for us and delivered them by hand at a time and day we specified. I subsequently also needed a Windows tablet upon which I could install 3D computer software that I use for work and my hobby. Mel recommended a Microsoft Surface Go tablet, and advised me on the amount of RAM and which processor option I would need. I bought the tablet from the Microsoft website and had it delivered directly to Mel, where he set it all up and installed all the software I needed, including my Norton antivirus software. And again they delivered it to us by hand at a time and day we specified. Mel has also delivered non-computer related items to us from time to time. So I can't fault his service, technical abilities, and above all, the kindness and understanding of his whole team. They are outstanding and excellent and I fully and whole-heartedly recommend Mel's Computer Care. They deserve more than five stars, they deserve an Oscar, a BAFTA and a Michelin Star.

I didn't have a clue what was wrong with my PC. Mels staff investigated the problem and fixed it within two working days for a very reasonable fee. I cannot speak too highly of the feedback and service I received

Computer problem earlier in the day. Sent email to Mel’s Computercare and received a call within a couple of hours. Problem sorted out immediately. Always receive prompt action when we have a problem. All staff extremely helpful and friendly.

Mel and his staff are unfailingly courteous and friendly, helpful, knowledgeable, and professional. It is a pleasure to visit the shop! However, and more importantly, they are all ready to go the extra mile to help. An example of this occurred just before Christmas 2024, when my husband’s elderly phone went completely dead shortly before his admission to hospital. Although their main concern is with computers, Mel and his team sourced, bought, and set up a new phone for him, brought it to the house, and phoned the following day to ensure that there were no problems. This kindness made a difficult time so much easier! More recently, Towie has spent much time on the phone, successfully helping me to combat a printer problem, and Alina visited to deal, again successfully , with a practical difficulty. Thank you all SO much! I can’t recommend Mel’s Computer Centre too highly!

I have been using Mel's Computer Care for a number of years and that says a lot. They are a reliable, friendly bunch of computer nerds who do go that extra mile to sort out issues, provide new hardware, install software : in other words they do the lot. I've found their prices quite reasonable and when all is said and done a firm that does the job with the minimum of fuss and at low cost, well you can understand why I have been using them for years.

Mel is a professional and polite gentleman. Always there if you have a problem he always solves any issues very quickly and if not available when you phone him he will ring you back the same day. Any issue you have big or small Mel will explain to you and will always telephone you a few days later to check everything is okay.