What a Service
We have had a problem boiler which decided to finally die on a Sunday night - i got a firm out on the Monday to look at it and was basically told that i was better off getting a new one - which was i believe the right answer. i told them i would be getting quotes and they gave me a price on a Worcester. I found Mercer's on the internet as a Worcester specialist and gave them a phone - Steve was at my door in 30 minutes and i had a quote by the afternoon; which was competitive compared with the other lot and came with a longer guarantee and gave me a water filter for free. By the end of Thursday the boiler was installed and pumping out heat and hot water - the two guys who fitted it we lovely and left the place immaculate. One issue - which was no one's real fault but due to a lack of communication - was when i came to refit the housing - it would fit round the boiler - Steve came out the next day and with a bit of joinery we found a solution!! Thanks Steve and Co - this was a job well done and you have a very happy customer who is in love with his shower - what a difference in terms of water pressure and temperature!! - What started off as a disaster is now a triumph!!
Customer in
Posted on 18/02/2019
, work completed 07/02/2019
Recommended
Impressive work and well-mannered.
The guys at Mercer removed an old broken boiler of mine and fitted a new Worcester boiler. They only took one day as they said they would. The cost was as stated in the quote. They answered all our questions in easy to understand language. In fact they did over and above the job we asked them to do. They were a terrific team. I will be using their services again when I need any plumbing done. I fully recommend them to anyone looking for plumbing work needing done.
Customer in Glasgow City
Posted on 28/12/2018
, work completed 05/11/2018
Recommended
Fantastic work & Price
Great job by this company & at a very reasonable price Barry & James got the work done in a working day ( ALL THE OTHERS SAID 2 OR 3 DAYS ) Worked hard all day Hardly stopped to take a break Stephen popped in now & again with his Whip it but wasn't needed Only thing is get some cheap instant coffee if you hire these guys All ma good stuff got drank but no naming names @ Barry Was all very well explained Heating system is incredible Sitting in ma boxers typing this
Robmac
Posted on 02/11/2018
, work completed 02/11/2018
Recommended
Absolutely excellent!
Could not rate Stephen, James and Barry from Mercer plumbing highly enough. I had an old boiler and they did everything they could to get it working however eventually I had to replace it and the job was absolutely seemless. They worked non stop, highly professionally and were also just lovely people! 5 stars! Highly recommend!
CarolW79
Posted on 27/09/2018
, work completed 27/09/2018
Recommended
Excellent job, completed by engineers,Barry and James, supported by the boss Stephen
The job required was to fit and test a Worcester Gas Boiler.Plus remove old boiler and piping.Every task completed was done in a professional and cheerful manner.At the end of the job a full explanation as to the operation was fully discussed. The previous survey was completed and explained as was the more than satisfactory estimate-I have no hesitation in recommending Mercer Plumbing and Heating. Eddie Withers--Bearsden
Edward Withers
Posted on 06/09/2018
, work completed 06/09/2018
Recommended
efficient and pleasant
We arranged for Mercer Plumbing to install a Worcester Bosch boiler for us at the end of June this year. They visited our premises to provide a quote and we found them to be very professional and personable. On the day they arrived promptly and the two engineers completed the job well within the one day quoted. They made a first class job of installation and tidying up plus carried out extra work in boxing in our new flue and pipes. They tested our radiators before leaving and provided us with the Bosch ten year guarantee as Mercer Plumbing are a Worcester accredited installer. A friendly local business well worth supporting. Bill Young 15/08/18
William Young
Posted on 15/08/2018
, work completed 15/08/2018
Recommended
Recommended
Stephen and his team installed a new Worcester boiler and Wave controller for me a couple of weeks back. I don't normally give reviews, but they were great, and I wouldn't hesitate to recommend them.
Martin Grant Stewart
Posted on 15/08/2018
, work completed 15/08/2018
Recommended
Fantastic!
Mercer plumbing installed a new Worcester Bosch boiler for us on 30 May 2018. The quote was speedily provided and was very competitive and the boiler came with a ten year guarantee. Installation was done in a day. Two very personable installers who explained the new boiler, tested all the radiators and left the house tidy. I have no hesitation to recommend this company. Stephen organised this all very quickly for us just before he went into hospital. Great to have a reliable, trustworthy local company. Many thanks.
Rosemary Donnelly
Posted on 20/06/2018
, work completed 20/06/2018
Recommended
New boiler and radiators fitted
New boiler and radiators fitted to replace old boiler 7 radiators.Fixed problem they found with plumbing and also fixedk knocking noise which I had with old system.No mess everything done in one day men were please to and friendly, would recommend them without hesitation.
Ronnie Grant
Posted on 14/06/2018
, work completed 14/06/2018
Recommended
Excellent team, great job.
We have now had Mercer Plumbing at our property twice , first time was last year to fit a new heating system in the older part of our house, and this week to repair the heating system installed years ago by others in our extension. The new system, fuelled by a Worcester Boiler is hugely efficient and the work was carried out in a professional and courteous manner. The team left everything clean and tidy behind them. This week, Mr Mercer agreed to try and repair an old system which was never effective, and by replacing the original piping, has now got the entire house warm and comfortable. Again, the work was carried out with the minimum of fuss, and the house was left spotless. Mercer Plumbing are highly professional and their work is exemplary. We would highly recommend them .
Susie S
Posted on 22/05/2018
, work completed 22/05/2018
Recommended
Highly Recommend, Reliable, Friendly and Professional
I have used Mercer Plumbing Services Ltd over the past few years for the installation of my new boiler and other plumbing jobs. I recently contacted Stephen Mercer regarding a problem we were having with our outside drain. As always, Stephen was very pleasant to deal with and he immediately put us at ease, he arranged a visit the next day. Barry and James arrived on time and were very courteous, friendly and helpful. They were professional in their approach and respectful of my property wearing protective footwear at all times. After a thorough investigation, they identified the probable problem, but to be sure they would need access to the downstairs flat so I contacted our neighbour for access and the guys made arrangements to return the next day. Stephen and the guys turned up as arranged and having fully assessed the problem, carried out the repair. Their work is meticulous, cleaning as they go and very reasonably priced. I highly recommend Mercer Plumbing Services Ltd they are a trusted and reliable company. John McCulloch Hyndland 9/1/18
John McCulloch
Posted on 09/01/2018
, work completed 09/01/2018
Recommended
Highly recommended for new boiler installation
Stephen and his team installed a new Worcester Bosch boiler for me in the first week of December. The price was almost 1/3 less than British Gas and the warranty offered was 10 years as opposed to five. The work was completed within a day and all warranty documentation was provided the same day. The team cleaned up afterwards and removed all of the old boiler components. Stephen has been very pleasant to deal with and has responded promptly and comprehensively to all queries relating to the boiler and ongoing service. I asked about additional radiators and he advised that I should wait for the new boiler and then see if additional radiators were still required - a level of honesty and not a hard sell which is refreshing. Very impressed and no hesitations in recommending Mercer for a boiler installation.
Scott Burgess
Posted on 13/12/2017
, work completed 13/12/2017
Recommended
Boiler problem
Rapid response and resolution of boiler problem.
Cumming
Posted on 12/12/2017
, work completed 12/12/2017
Recommended
Efficient and reliable
Stephen serviced my boiler yesterday as arranged. He returned to unblock my sink today ( seperate issue) within a short time of my call. Would highly recommend.
JMcKBearsden
Posted on 09/12/2017
, work completed 09/12/2017
Recommended
Reliable highly recommend heating engineers
Replacement of central heating boiler. Replacement of undersized radiators with ones of proper size and fitting of Internet / wireless controls.
Which? Trusted Traders Consumer
Posted on 19/09/2017
, work completed 19/09/2017
Recommended
Very satisfied
They came and fit a new boiler and they did it all in one day. The three workers turned up when they said they would there and they were very approachable, very sociable, they kept my flat tidy and they had dust sheets that went straight from the boiler to the lift in the flat that I live in so I though that was marvelous.
Which? Trusted Traders Consumer
Posted on 18/09/2017
, work completed 18/09/2017
Recommended
Excellent work.
New boiler fitted, old boiler removed. Some extra pipework done. Throughout the fitting the work was done efficiently, effectively and with good humour. We were extremely happy with the way in which the work was done.
Which? Trusted Traders Consumer
Posted on 18/08/2017
, work completed 18/08/2017
Recommended
Excellent
Brand new boiler was installed
Which? Trusted Traders Consumer
Posted on 15/05/2017
, work completed 15/05/2017
Recommended
Happy with the work
They fitted a new boiler for us and the workers were approachable and personable. They were also on time and I've give them an 8.5/9 for tidiness
Which? Trusted Traders Consumer
Posted on 20/04/2017
, work completed 20/04/2017
Recommended