Meridian Heating Limited

It is very unfortunate to receive this feed back and am sorry the customer feels there was some shortcomings in our work. Whilst we did suffer some minor issues with leaking fittings which is unfortunate, even after checking work before leaving. We did however as mentioned return to repair and rectify theses issues. Whilst it is is true that some staining was left, we attempted to rectify this issue which did leave a film over the surrounding area. We did however assist the customer in cleaning up around the area. The part that was not available. This was ordered at previous visit and came into local suppliers. We attempted to collect this from suppliers 2 days before the date of actual job. Unfortunately this was misplaced at supplier and attempts to get a replacement before attending was unsuccessful. The issue with the shower rail was discussed at time of install and alternative options were presented to the customer and a explained the issue with reducing the movement and that was not possible due to fixings. It's allways unfortunate when things like this happen and we do apologise to the customer if in any way we have caused concern or distress and whilst every effort was made to ensure work was properly completed, we do apologise for the fact that some shortcomings have been experienced.