MET Gas Plumbers

Failed to keep TWO consecutive appointments to quote for new boiler. 1st appointment Thurs 4 April 8:30am. Waited in. No phone call to say they weren't attending. Called them - they said they had to attend urgent business elsewhere (why not call to reschedule instead of keeping customer waiting?). Rearranged appointment: 2nd appointment Mon 8 April 8:30am. Again failed to show up. Again no phone call to say they weren't attending. Awful customer service. Won't be giving them a third appointment not to show up

We can't praise this company enough. The job involved replacing an old non combi boiler for a combi boiler, changing the site of the boiler, removing the immersion heater tank and 2 other water tanks (one in the loft). The quote was fair, reasonable and very competitive, and the company did exactly what it said it would. It was clear that, with Mike, you were dealing with a knowledgeable man, and man of his word. Alan, the engineer who attended to carry out the job, worked non stop for 3 days and had the knowledge and expertise to overcome any logistical issue which arose along the way. The work was to the highest standard, tidy, and was carried out with care for our home - the company even went to the trouble of sourcing bricks to match our old ones where the old flue had to be bricked up. Couldn't be more impressed.

We have used Met Gas for quite a few years now, boiler servicing, radiator replacement, new thermostat, and they have just replaced the boiler the service they provide is always first rate and professional, they respond quickly and always arrive when they say they will, and never postpone all the engineers' are very respectful, pleasant and courteous, and always leave the house clean and tidy, they even took away the old boiler without me even asking. i would never dream of using any other company

As usual, I received efficient and polite service. I appreciate the call to remind me he was on his way. Ash worked quietly and tidily.

Excellent service, courteous, turned up on time, performed the maintenance on the boiler that they fitted 2 years ago. No issues, the engineer also did a visual inspection of the underfloor heating that they extensively repaired at the same time as the boiler. It’s good to know that one thing I can depend on is a Met Gas to maintain and also deal with the underfloor heating in a very professional manner and at a fair price.

I've used Met Gas for over 10 years now, and wouldn't use anyone else as their service is second to none. I've had them install a gas cooker and replace radiators throughout the house as well as regular boiler servicing. With my boiler starting to develop faults, rather than spend money fixing it, only for it to need replacement anyway, I was quoted for a replacement (with a 10 year guarantee). As I'd not long had the controller replaced, Mike was happy to remove that from the quote as this was close to brand new. Booking was made and the fitter Allan arrived to fit. This was done by the afternoon, and everything was left tidy. A scrapman had been booked to take away the old boiler, so I didn't have to worry about that. New boiler is so much smaller than the previous one, which, as it is above a kitchen work top, gives more space in a small kitchen. The boiler is so much quieter in it's operation, and as an A rated boiler, more energy efficient. All in all, I couldn't be happier with the service - but that is why they are my go to company!

Have used MetGas for some years now. On Saturday, 15th JUly our boiler failed. Rang Met on Monday morning to arrange a call expecting for them to be able to make Tuesday or Wednesday. Plumber here within 2 hours of my call. Diagnosis was the boiler needed to be replaced. Quoted that evening. Installation agreed for Thursday morning. Plumber, Ash, here first thing with boiler in and working by mid afternoon. Ash left the workspace in immaculate condition, all necessary piping tidy and lagged. Explained controls clearly Also because we had only recently had new room thermostat installed, did not need new one so once bill arrived that had been removed from the quote costs (some firms would not have bothered). As in all my dealings, they are responsive and reasonably priced.

I have used Metgas Ltd for the last 3 years for servicing my boiler. The boiler is now 11 years old and when it developed a fault it was not economical to repair. Metgas provided an estimate to replace boiler and after a site inspection the new boiler was fitted on 15/6/2023. The work was completed within the day as per the estimate and I was impressed with quality of the workmanship. I have no hesitation in recommending Metgas to other people because I have found the to be reliable, punctual and very helpful.

Punctual, efficient, great service and good price. Ash is helpful, courteous, knowledgeable and thorough.

We have used MET Gas several times for various plumbing jobs ranging from replacing a boiler to fitting a kitchen tap. We've had occasion to call on them three times recently, and the latest job was the boiler's first annual service. On every occasion their service has been excellent, including booking a suitable appointment, punctuality, advice, quality of work, cleanliness and prices charged. I have no hesitation in recommending them.