Metro Eco

My extractor fan in the bathroom stopped working and as I had used Metro Eco previously for electrical work , I got in touch with them. The work was done promptly and a new fan installed. I am completely satisfied with this work and wouldn’t hesitate to contact them if I needed any further work doing. A satisfied customer.

We've been Metro Group Services customers for the last 40 years, what with one thing and another. The house is old (1910), and jobs come up from time to time. Metro is our go-to firm. Always pleasant, always punctual knowledgeable and quick. The jobs they do are done, no problem, and to a high standard.

Installed a new gas main following initial visit to diagnose the problem and solution. Very quick installation to a high standard. Cleaned up after themselves and worked late to complete the same day. Would use again and highly recommended. Thank you, top job.

I have use Metro Eco previously for boiler servicing. On this occasion I had a leak from under a kitchen sink tap. Although not urgent they attended within an hour and competently repaired it. The charge was within the price quoted for call out and 1 hour's work.

Metro Eco provided a very accessible, friendly and highly competent service from initial contact, including ongoing advice and answering of queries and coordination with other companies (Huddersfield Plate Glass) and flexibility of arrangement. I chose the company because of their environmental credentials (recommended by Green Building Store) and they responded to questions on an environmental score as well as a cost and practicality front. The actual work was done extremely well, efficiently and in a manner sensitive to owner and neighbours including clearing up. The members of staff who did the assessment and carried out the work were very good at explaining each stage of the process in a helpful and understandable way. Thank you!

Emailed in advance to remind me service needed to be done for warranty purposes. Provided a price list for services on offer. Time allocated which suited me. Arrived on time and completed service plus a small repair that needed doing at no extra cost. Cleaned up before leaving. They are a repairer on the Age UK approved list.

Chris called before showing up. Curteous and on time. Explained his work and advised on frost prevention to the condensation out let. cracked on and sorted the paper work along with the service. Invoice arrived promptly.

Good communications systems arranged the boiler at a convenient time for us. The work was done effectively and efficiently. The professional was polite, pleasant and helpful. We will definitely use their service again

Tom came to see the job and quoted all with 30 mins, fitted 48 hrs later, not a penny more than quoted, great guys fitted it too, clean and tidy

I called Metro Eco as they were local, well rated and on the Which Trusted trader list. I wasn't disappointed. I'd arranged a survey to see about getting a new combi boiler for the Monday. The night before, our old boiler gave up the ghost and we had nothing. No heat or water, nothing. Their representative, Tom, arrived on time only to be told we now needed a new boiler and explained why. He went through the options, sorted out what model was best and said to give him a couple of hours to see what he could do. 2 hours later, he rang back and said they could come tomorrow at around 8-30am.That alone was worthy of mention, but life always throws a spanner in the works. The following morning they rang at 8-15 to say a member of staff had rung in sick and they were having to rearrange their workload and it would now be between 10-30 and 12. These things happen and I was concerned it would make it unlikely that the new boiler could still be fitted in one day. They arrived at 10-25 and didn't leave until 18-45 making sure everything was done and all completed. Really. How can you fault that? The 2 guys were at it constantly, without a moan or grumble despite their late finish,which wasn't their fault after all. Everything about the job was dealt with politely, articulately and above all with a sense of wanting to help. I won't go anywhere else now. You find someone you feel you can trust, you keep hold of them. I heartily and unhesitatingly recommend them.

The reminder for our Annual Service arrived and an appointment was made for Metro Group Services Ltd to provide a Deluxe Boiler and System Service. Chris arrived on time and completed the task without fuss or interruption. Cleaning the Magnetic Filter and flushing through along with the other checks will hopefully ensure that we remain warm and have hot water through the months ahead. We bought our repair boiler a couple of years ago from Metro and we are satisfied with the product, aftercare and Customer Service. Recommended.

A water mains fitting had come loose in my house. Metro Eco were the only company that had availability to fix my emergency job the next day, all other companies I rang had no availability for the next month. I would say that the price was a little high, but for the quality and speed of the work in an emergency situation, my experience has been second to none.

I can not recommend Metro Eco enough. I bought a house which had a very old boiler, radiators without valves etc. I was clearly told what needs to be done to upgrade to condensing boiler. Two plumbers worked exceptionally hard and despite of some struggles of the house old system their knowledge how to overcome it was incredible. The quote was reasonable and now I have a fantastic boiler. Thank you!

Received a reminder that my annual service was due so I did not forget. A phone call easily arranged the appointment. Follow up email to confirm. Fixed service price agreed. The engineer arrived at the time scheduled, was very efficient and explained to me what he was checking. Completed the service within an hour, sorted out paperwork and left everything tidy having tested the operation of the system. So an excellent hassle-free appointment and great service from Metro Eco and engineer Chris.

I had a complex electrical fault and Mark showed sheer determination to fix it. He didn't let it defeat him, he persevered until he resolved it. He put up with me getting in the way and trying to offer my opinion! Tidy work, excellent customer service. I was charged what I was quoted. Very happy customer.

Situation a C/H boiler to renew but remove from a central cupboard in the apartment above electrical fuse boxes etc. and the complex flue arrangement to a bedroom outside wall and within a wardrobe. So involving gas engineers, electricians and joiners. One big problem on the wardrobe for the joinery firm solved by Metrogroup reciting the completed boiler 150mm to one side all at no extra cost. Metrogroup had been recommended to us and we would not hesitate to recommend them to anyone. They are friendly helpful and everything clean and tidy when completed.

Our boiler decided to pack in, we were recommended by a relative to use metro eco, we contacted them and a man came round to review the situation, eg the strength of boiler needed to cope with our needs. He gave us a quote for the total amount, we accepted the quote which was a lot cheaper than we expected. They came to fit the new boiler when they said and left no mess whatsoever. The new boiler is brilliant, no more warning others to not use water whilst I'm taking a shower. Overall a highly efficient company which I would recommend to anyone.

I needed a shower pull switch to be replaced. Since my first contact with Metro Eco and throughout, they've been very professional and carried out the work in a timely manner. Engineer Billy was very friendly, efficient and thorough, getting the work completed very quickly whilst also checking if there were any other issues or glitches on my power installation. I would wholeheartedly recommend.

Initially tested our electrical installation as we were experiencing regular tripping of the main rcd. They were very thorough, explaining the issues and results as they went through the work. As a result of the tests, they came back (rearranging their work schedule to accommodate us) and replaced the rcd with an rcb, again keeping us in the loop throughout. This element was carried out quickly with minimal disruption to power supply. Wouldn't hesitate to use them again which is the best recommendation we can give.

Arrived on time worked to skedule cleaned up after themselves carpets protected good communication very polite and worked. Hard both days builder came and did good job. Of brick work highly satisfied with this company and would recommend to any one needing a new boiler

Due to a major water leak I had to get my electrics checked. Typed in a request on metro eco website and not long after Mark contacted me and got me booked in. Billy arrived early that morning introduced himself explained what he needed to do. Before walking around he asked if he needed to remove his shoes, he was so well mannered. He explained why he was doing certain checks and was very helpful answering my questions. Mark arrived later on made sure all was well, he was even kind enough to change one of the lights on my fan extractor, which he wasn’t required to do. They were both thorough in their checks of the smoke alarms, lights, sockets, EV charger, Billy even managed to reset my house alarm. Mark made his recommendations and sent a remedial quote that evening. They offered a professional service, friendly upstanding guys. They left me with such a peace of mind.

I have used Metro for a number of years and always been happy with their work. On this occasion Billy introduced himself at the outset, offering to remove his boots before entering the property. He sorted out the electrical issues in a quick and efficient manner. He was a very professional and pleasant chap. His work was spot on. Highly recommended.

I have been a member of Which? for many years but never tried a Trusted Trader before. If they are all as good as Metro Group Services Ltd, I'll be back for more. Advice on fitting an efficient floodlight above our front door was clear and helpful. The job was carried out by a cheerful young electrician within days of placing the order, and at exactly the time expected. Communications with MGS were friendly and business like and the final invoice was very reasonable.

Booked metro for a boiler service for the second year. Engineer arrived on time and was friendly. Completed service within about forty five minutes. All well. Would recommend.

I was looking at getting 2 EV chargers installed, one at my house and one at my mums a couple of miles away. Metro Eco had lots of good reviews so I chose them. They needed info on both properties which was uploaded through a rather detailed online form which wanted measurements and descriptions and photos. The job needed to be done before the end of March to qualify for a government grant of £350. I gave the details and got a quote through for each address. They added the grant amount onto the bill rather than taking it off!. With VAT they were asking me to commit to paying them over £1500 in a legally binding contract. I asked them to resend the invoice taking off the grant rather than adding it on and they sent the same invoice with it added on. The car charger itself is for sale online for £560 at one retailer so they are making some profit on that. This company though are adding £1000 onto that for fitting and cable. The only reason I went with them was to get the government grant. I won't be getting my second charger fitted by them.

Great service, completed the job quickly and fast and cleaned up as they went along. Friendly guys.

I needed a job doing quickly but it wasn’t necessarily an emergency. I’d seen Metro’s vans around so gave them a call. They said someone could be round in an hour. I had to pay the call out fee of £125 up front but once that was done someone was there within the hour and did the job in fifteen minutes. The fee was only for an hour and felt a bit pricey and maybe that’s the going rate nowadays but (touch wood) it was a job well done.

From initial contact to completion of the job, Metro Eco were responsive and helpful and the work has been carried out in a way that suits how we wanted to use the charger. Very happy with everything and would highly recommend.

When my shower stopped working, my friend recommended metro eco as she was impressed with them when they did some work for her. I read their reviews which were excellent on their website and also saw they were Which recommended. I rang them and received excellent customer care. I was given a quote and an appointment for the following day. The shower switch unit was replaced at the time arranged and two days later a new shower was fitted. I was really pleased that metro eco could provide both an electrician and a plumber. Both arrived on time and were knowledgeable about what was required. They were polite , friendly and got on with the job. Payment was quick and easy. I am so glad to have found a local company who turn up when they say they will and do a professional job. Will definitely ring them in the future for electrical/plumbing issues.

Mark at Metro has been amazing helping us get an EICR completed on a house we are buying. He went above and beyond to help fit us in so it didn’t hold the house sale up too. We received email confirmation and reminder too. His colleague John carried out the work and was also great to deal with. Definitely recommend and will use again.

They always keep to the arranged appointment. The staff are friendly and professional. The quality of the work is good.

Paul services my boiler. Always pleasant and polite. Was earlier than expected which was an added bonus. Very helpful re information on helping my son to apply for an apprenticeship. Definitely recommend this company.

From point of sale (W-Bosch boiler) to all subsequent transactions Metro have been first class in everything they do. I would not hesitate in recommending there excellent service.

They arrived on time. They were very professional in the way they carried out their work. They were polite, & very tidy workers. I would recommend Metro eco.

Metro Eco are the only company we use for plumbing and Gas work. They are always so professional. They take good care of your home, treating it with respect. For example they asked if they had to remove their shoes and put down dust sheets to capture the majority of mess. The two chaps worked very hard to fit and extremely heavy radiator. It didn't go completely smoothly but they worked as a team and got their in the end, resolving any challenges together. It was a ridiculously heavy radiator but they didn't leave until they knew it was fully working and there was no leaks. Super clear and honest quotes, nothing hidden, easy to pay.

Despite being extremely busy the team managed to fit a visit in, following a triage phone call as the boiler was not working correctly. After a temporary fix so that we had heating the part was ordered and a return date arranged. Work is undertaken as per email correspondence. Very happy with the company, very professional, good support via phone and email.

I contacted Metro Eco by email to book a boiler service. They got back to me quickly with availability, and all communications were fast and very clear. Arrived on time, and the engineer was polite, pleasant, and explained everything to me really clearly at all stages. Service was thorough, and I received the certificate by email the following morning. Would definitely use again and recommend.

Engineer arrived on time. Was very thorough and seemed very experienced. He was polite and courteous and I was very happy with the service.

After noticing a gas smell we called the national emergency number. The response was quick and the source of the leak identified but the only thing they do is make everything safe. They cannot fix the problem. I called Metro Eco as they always service our gas appliances. They arranged to come very quickly, clearly juggling other appointments to accommodate us. Paul was calm, knowledgeable and professional, sorting out the problem so that the gas could be turned back on. He advised on the next course of action and we were finally able to relax!

Installation of a EV charger - OLEV in my garage. This is an outstanding company the whole process from start to finish was slick and professional, their communication skills were superb. The estimate, timelines and updates were also punctual and detailed. The installation was on schedule and Jon who fitted the charger went through the process and keep me informed of the technical details etc. I cannot recommend this company too highly.

We replaced our local heating engineers with the Metro Group. We realized that we needed to employ a company with greater in-depth knowledge and competence to deal with the continuing servicing and well being of our Velta under floor heating system. Metro have now been maintaining our heating system and gas boilers for some three years. We find them extremely professional and easy to deal with. We now have full confidence that we are being correctly looked after.

Very polite engineer. Serviced my central heating boiler as requested. Answered my questions knowledgeably and assured me everything was alright. Was rather early for appointment but waited the 15 minutes until he could access the boiler.

I had metro eco recommended by a friend so I thought I would give them a try, I had also seen the vans out and about locally. Although they were very busy when I phoned a polite gentleman phoned me back within an hour. I explained the problem I was having with my boiler, he understood the issue and said that due to a late cancellation the engineer could be with me within the hour. I was not expecting such a quick response, and sure enough, they arrived within half an hour of his call. Although I was disappointed that they did not have the part on the van, and had to break off to get it, they were soon back and had the job completed within the hour. Very pleasant, polite and efficient, although I considered the cost excessive. I would use Metro again, as I consider that they are reliable and trustworthy.

Time keeping good. Was nice to see a young apprentice learning the trade. Was happy with the outcome of work carried out. Was kept informed with all work been carried out.

Always easy to book a service at a day and time to suit me. Kept prices same for last three years. Always on time for their appointment time. Clean and service with a smile.

Had a new boiler fitted today after having no hot water for days. Justin and his colleague Gaz, I believe that was his name, arrived on time and did an absolutely superb job in fitting my new boiler quickly and with professionalism. They left my home clean and tidy and fully explained our new system to our satisfaction prior to leaving. Absolutely delighted with the service provided by Metro eco and would highly recommend.

Metreo Eco installed out Worcester Bosch boiler a year ago, and we were very satisfied with ther work. Today we had the first annual inspection, and it was carried out in their usual efficient manner.

Metro Eco had previously done small jobs for me like boiler servicing and fitting a radiator. Always promptly and efficiently. When I moved house I needed a new boiler and full CH system. This was somewhat daunting and other providers had huffed and puffed and told me some parts weren't doable! Most didn't even want to quote! Not so with Metro Eco, Tom arrived to quote when he said he would, reassured me and discussed options with me. He immediately provided a quote, I accepted and a installation date was agreed by return. I had to wait a little while but that's normal at the moment and shows they are in demand. Jordan and Tony arrived on the first day (with some help from others eg Paul - also helpful, especially with leaking toilet). They were polite and friendly, clearly knew what they were doing, explained at every stage and did an excellent job, cleaning up every night and moving all my junk! Tony is an apprentice and it was lovely to see apprenticeships working well, Jordan explained clearly at each stage to Tony about what to do, what he was doing and how important various steps are. I have a fully working system with a lovely boiler and radiators - if you can describe these things as lovely! Highly recommend.

Very prompt 2 gentlemen, talked to me about what they were doing, kept checking with me as to where I wanted things, checked the options when a previous light couldn’t be used. The whole process I was made aware of from quote to end of process, the legislation was pointed out to me and a wire moved to meet standards, very happy with the service. Would definitely use again. Thank you ☺️

Just the annual service, but the engineer was very professional, very Covid aware and was clean and efficient in doing the job. he just got on with it and was complete quickly with no hassle - great service.

Metro Group Eco, we’re friendly, helpful and very competent. I felt I and my property were in safe hands with them. The guys were very supportive and explained what they were doing and why, including providing a clear explanation of faults and solutions for an EICR test. I was was not aware of their fixed price policy on quotes, so I was nicely surprised to find this was actually true, , so no nasty surprises, which allowed me to pay them in full and on time. They have a strapline, on their vehicles, something like “dedicated” to service” and they showcased this excellently. Metro Group were vey professional, from start to finish, communicating clearly by text and email, which provided much reassurance, which I appreciated, especially at a time, when demand for services is high. I would highly recommend these electrical contractors and I will be using them again. Thankyou Metro Group!

No mess. Wore a mask and came in the time specified. The price of the service was value for money and he even checked the meter because we thought we could smell gas. Would recommend this company

Metro eco Huddersfield were recommended by a neighbour, who had used them for electrical work, but I had checked out the customer reviews on their website and on Which? before I called them. My new boiler had failed and I had water stains on the kitchen ceiling which pointed to a leak coming from the bathroom above. After calling round to assess the situation, Metro eco sent round a dynamic duo - Paul J and Billy, to tackle the job. It was a bit tricky to get to the source of the leak and involved cutting through the ceiling and taking out a section of leaking pipe in a very small working area. At one stage I thought they'd have to take out my bath or lift my nice bathroom tiles up to get at it (which gave me palpitations!) but Paul stuck at it until he got the job done. This is a man who obviously knows his stuff and isn't going to let anything beat him - for which I am ever so grateful. Both very nice guys, very courteous and professional and thank you for cleaning up nicely after yourselves! Communication/customer service was excellent (from David in the office), quote provided on the day of the assessment and it's so easy to pay once the job is done - either online using the link on the invoice that's emailed or just calling up. Thank you Metro Eco, I will most certainly use your services again.

I contacted Metro having seen their Which listing. I had a light that was taking a long time to come on and didn't know if there was a fault in the switch or the light fitting. I also wanted someone to check that my smoke alarm was in good working order. Every aspect of their service was excellent. My initial phone call was dealt with by a really helpful and friendly gentleman who took details and then told me how things would be dealt with before answering any queries I might have. I then received an email confirming the appointment and further email reminders just before the service visit which had been arranged. Emails gave me the time of the appointment and the name of the person who would be coming. The electricians turned up on time and again were extremely helpful and friendly. They assessed the situation in respect of the faulty light fitting and smoke alarm and explained the work which needed to be carried out clearly and carried it out once I had given the go-ahead. I liked the fact that they gave me full explanations about what needed to be done. I was also pleased with the way that they left the area they had been working on clean and tidy. Arrangements for settling the account are also very straightforward and I considered that the account submitted was very reasonable for the standard of service given. I can't rate this firm too highly and I wouldn't hesitate to use them again in the future.

Agreed with David the size of this lamp which has been hand crafted. We confirmed a costing for completion and shipping. Great communication and there were no problems only solutions through out the Covid 19 year . Throughout David kept me updated and the end result is a beautiful period lamp adorning out cast iron gas lamp post. Even though our post had a square head we married it to the sturdy round ring of the four legged frog supplied easily. Highly recommended if you are seeking a genuine looking hand fabricated lamp.

The team turned up on time and were polite and well presented. The scope of work was clearly explained. Once completed, I was taken through the results of the test and what my next options were. All questions were fully answered.

We contacted Metro to help with a small part of a bigger project, they scheduled the work quite quickly, arrived when they said they would and carried out the work, professionally, competently and competitively. In a specialist contractor, what more could one ask for. Big thanks.

First time we have used Metro Electric and turned out to be a very good choice Robin and Billy were the lads who did the work and we found them to be very pleasant and professional in all their work and would recommend them to anybody.

Fitted the boiler two years ago and just had its second service. The fitting and both services were carried out by the same polite and highly professional person leaving no mess whatsoever. We will certainly continue to use this company.

We had a new boiler fitted by Metro eco and cannot fault the service. They worked extremely hard in a small awkward space and nothing was too much trouble. We would 100% recommend them.

Absolute gem of a company - starting with a super quick response to an online enquiry regarding a new boiler, through a quick but very professional and informative appointment followed by a email quotation for approval on the same evening from Tom to a final smooth and efficient installation of the new boiler and smart controls few days later (Thanks Jordan!). Overall 10/10 customer experience, highly recommended!

This was an excellent service. Quick helpful with very knowledgeable staff. I would highly recommend this company.

Recently had boiler and gas fire work done by this efficient, excellent, and reliable company. Friendly and helpful tradesman, who explained everything (Paul Johnson) . I would certainly recommend Metro eco for any work you need doing.

My home has been rewired by your Company and I was very impressed by the workmanship, the punctuality and consideration of Robin, Billy and Bert. They moved any furniture etc that needed to be put elsewhere while they were carrying out the work. Nothing was too much trouble and they left my home clean and tidy. The best workmen I have ever had in my home. I would not hesitate in recommending this company to my friends.

Lovely chap came to service our central heating boiler. He was polite and helpful and did a good job would highly recommend.

I have used metro for New Boiler -Servicing and now up-dated refurbishment of Radiators. From quotation to workmanship "Top Draw " Fitters very amiable and attentive (Jordan ) & Tom re-Quotations & Customer Service. Would recommend to any one as very efficient & Customer friendly.

Just cannot fault this company in any way, for the last 3 years they have serviced our boiler always came on time and made no mess at all. I would not only recommend, I would highly recommend them. Brilliant service always hard to find these days.

I had a good feeling from my first meeting with Mark to give me a price for a consumer unit change. He was positive about what could be done, and made some useful suggestions. When the work was carried out, John was respectful to our requirements and worked very hard to achieve a neat and tidy installation. Robin provided help to complete the job on time. Excellent company to deal with, pleased with the job.

Great all round service with reminders for due service of boiler each year. Friendly and helpful with no pressure for what package service to have when booking. Grateful for repeat custom. Friendly and professional when in your home with helpful advice if needed.

This was the 4th annual boiler service. The same engineer has been every year so we have developed a rapport. The service was carried out efficiently and cleanly. The certificate was emailed to me before the engineer left and the invoice was emailed the same afternoon. I like dealing with this professional company and recommend them to friends whenever I can.

Had my boiler serviced today. The man came at the agreed time and was wearing his required PPE. He was friendly and completed the job with no mess. Very happy with the service.

The following work was carried out: - Fit replacement wired room thermostat controller - Fit replacement extractor fan. - Fit replacement external security light Following completion of this work it was found that an additional security light had failed (but not as a result of the preceding work), so a further job was carried out to replace it, which was treated as a separate job but all costed under the one invoice. The quality of work and materials used, as far as I can tell, were of a high quality. Customer service very good; both technicians I dealt with (Mark and Jon) I found to be professional and friendly, and communication was good. I found out after I had accepted the quote of £114 that the job to replace a single floodlight, which took 30mins, contained a £65.50 "one off" job cost (the floodlight was £49.50) (all incl VAT), which would appear high. So I would engage the Metro Group again only if I had a number of jobs or if the scale of a single job would effectively make that one off fee insignificant against the total.

Excellent service. Paul Johnson arrived at the agreed time. Did the boiler service and looked at the faulty radiator. He found the thermostatic valves were working and said he would need to come back to find out why the radiator wasn't getting hot. However after he had left we found the radiator had got hot for the first time in many months so he must have cleared a blockage. Accordingly we will not now require a further visit.

Paul came yesterday and fitted four new radiators for us. When he visited previously to do another job he noticed some areas of the house didn’t seem warm enough. Since doing this for us the house is warmer now and more comfortable. A very efficient workman and leaves everything clean and tidy. Would definitely recommend this company.

Annual boiler service was completed promptly and efficiently, with the work undertaken as expected. Many thanks!

Delighted with the service of my boiler and gas fire yesterday. Highly recommend using Metro. I have found them to be extremely helpful and reliable.

Excellent service. Friendly engineer attended at the appointed time. Very efficient with no fuss and answered all my silly questions. Completed in good time and filled in my service booklet before leaving things neat and tidy. All good - thank you.

First annual boiler service. Reminder sent, date agreed on phone & engineer arrived at agreed time. As always, & like all who have worked here over past 3+ years, pleasant, efficient & willing to answer questions & discuss work & possible follow-up work. Paperwork sent promptly. I can't compliment this company enough: it is efficiently run, all its personnel are open, knowledgeable, pleasant to have in your house and know what they're about. They will discuss the work with you and obviously report back to 'the boss' (Dave Shaw) so he knows what's happening and can answer queries later if possible; this is especially important on a bigger project. Highly recommended.

Every aspect of the work went to schedule and budget. The work was carried out to the highest standard by Jordan, who was also extremely efficient, pleasant and probably the tidiest person to have worked at our house in the last 30-years. I wouldn’t hesitate to recommend Metro.

Great customer service from the office team and electrician. Polite staff and a quick turn around to get outside light replaced.

The leaking Condensate hose was picked up on my annual service on the14/12/20. It was ordered and replaced on the 15/12/20 as a matter of urgency as I had no heating or hot water. Being in my late 70's and shielding I was very pleased by their urgent response as I had no heating or hot water. Would definitely recommend this firm .

We received a very efficient service bonding our water supply to earth. Metro Eco’s service was excellent from start to finish including a very punctual, courteous and tidy electrician who kept us informed of progress as the works was carried out. We would definitely recommend the company to friends and family and look forward to using them again.

Really impressed with the service, attitude, friendliness, helpfulness and patience. Paul Jessop was the engineer - well done

We had never used Metro Eco before, but when Worcester Bosch provided us with recommended installers, we were delighted that not only were they the nearest service provider, within one mile of our home, but Metro Eco also had been attributed with an impressive level of very positive customer feedback. Our initial call provided us with a surveyor visiting our home the same day and a quotation being received also the same day. We found the quotation to be very reasonable and after confirmation for the work to be undertaken, we were given a prompt start date. We did suffer with poor gas pressure, but Metro Eco were able to arrange with Northern Gas to resolve. We can’t thank Metro Eco enough for ticking all the boxes. Every member of the team we engaged with were brilliant. We are so happy with the installation. Being provided with a 12 year parts and labour guarantee gives us peace of mind.

Very impressed with the quick response from Tom. When my aunties gas boiler was condemned we had a visit and quote within 24 hours. Michael and the electrician were punctual and worked very tidily and efficiently and a thorough handover. Overall very impressed with the company and would have no hesitation in using them again.

Communication with Metro Eco, either by phone, email or in person, is always prompt and courteous. The engineers are helpful and friendly. Good quality workmanship.

Two actuators were swapped and the system was reprogrammed. The technician was very polite and friendly; he had visited the house some years previously. He gave me a clear and concise explanation of what was wrong and what needed to be done. He carried the work out quickly and confidently and I was left feeling comfortable that the job had been done satisfactorily. There was no discussion of costs prior to the work being, done but I am happy that the charges were reasonable.

Called Metro as recommended by manufacturers as a highly rated local service providers. Paid £85 for an engineer to tell me what I already knew. Yes my boiler was leaking, because that is what I called for. They emailed with an extortionate quote to fit a part which cost a fraction of what they were charging. Hence I did not use them and got my boiler repaired by the manufacturer quicker than they had first anticipated at nowhere near the price metro where charging. Be very cautious of their charging strategy. I would not recommend.

We booked our boiler service with Metro Eco and all I can say is what a fantastic service. The engineer arrived at the specified time and undertook a thorough service of our combi boiler. He explained his findings as he went along and made recommendations. Very happy with the service we received and will be using again.

We have used Metro Group Services Ltd for the last three years and can say that the quality of work, the customer service and all the advice provided to us from this company has been exceptional. 10/10 Would definitely recommend Metro Group Services Ltd.

I use this company whenever I need work doing. I rang with an issue with my thermostat. They responded the same day when mark called to give me a couple of options and ask for approval to carry out the work. They always turn up in a uniform and work in a clean and tidy way. They do not try to push the most expensive option, they give you a number of options. Even when my tenant were struggling to work the new thermostat, they returned to the property to help them.

Metro Eco came out to review the situation, and check the pipework etc., then recommend a suitable boiler for my house. The quote was provided quickly, and was competitive with other quotes. Upon installation day, the boiler was installed with minimal disruption. Overall, quick and efficient service.

From quote to completion metro were professional, friendly and responded quickly. Details of what to expect throughout the process were given and met. Good communication throughout with work completed on schedule and following Covid guidance. Both Tom and Jorden were on time and happy to answer any questions and offer advice. Great service

We've been paying other people a lot more for a lot less, trying to sort a problematic boiler but with no success. From Day 1 Metro Eco has been excellent: responsive, capable and interested in getting to the actual heart of the problem, not just coming out and charging too much. Michael has been out today and gone to great lengths to figure out what's been going wrong, all for a very fair price. I would thoroughly recommend the team at Metro Eco. Many thanks to all involved. Hannah G

Excellent Company. Communications are very good, work is done efficiently and all is left clean and tidy. Would certainly recommend this company to anybody. Really impressed.

I have used Metro Eco for jobs both on business premises and at home, and they have always been helpful, reliable, easy to contact, and have invariably carried out works to a high standard, resolving complicated issues with multiple visits until the problem is solved. Recommended.

Had 3 radiators re-fitted after first disastrous attempt by someone else. Did a fantastic job, professional, clean, knowledgeable and efficient. I'm only sad we didn't use Metro Eco first!! Will book our boiler in for a service now!

Have used them for 20 years with unfailing good results. All their workers are pleasant and well-mannered. This time, called them because of a domestic boiler leak. 9 year old boiler needed replacing. As I am undergoing chemo- they regarded it as urgent and came two days later to do the work.

Replaced the existing gas boiler and installed two towel rails to replace existing radiators in two bathrooms. I chose Metro based on them being listed by Worcester Bosch as local installers and their Trusted Trader status. The work was carried out within the predicted timeframe of 8am to 3pm and the installation of the boiler and towel rails was neat and tidy. After two days the boiler developed an unusual fault and refused to operate but did not generate an error code. Metro attended the same day and having checked the fault to the boiler cured the fault by "rebooting" its electronics.

Metro put my boiler in for me and have serviced it for the past five years, reasonably priced , always very polite and always leave clean and tidy. Good company.

I experienced failure of power from the domestic fuse box. The Metro group was recommended by a busy electrician. A visit was arranged for the following day . Mark attended and when he he realised we needed help not an assessment he took it upon himself to resolve the problem the same day. After a visit to his supplier he replaced the neutral cables and power returned. He was cheerful and positive throughout. The invoice seems reasonable and I was grateful for the prompt service.

Initial impressions of Metro-Eco as a professional organisation were not wrong. From original quote process, through discussion of the best solution for replacing our 21 year old Worcester Bosch boiler, to final installation, their staff were helpful, courteous and knowledgable. Tom helped to determine the best replacement boiler for our needs, and Paul, Chris and Jordan installed the W/B 8000 Life 45kW boiler with the minimum of fuss and disruption. They even sent a builder round to repair the hole in the stone left by the old flue, which was again carried out to a high standard. Highly recommended, and they are also very competitive for price!

Metro Eco came to service our boiler during the Covid 19 crisis. They were courteous and wore protective gear. They carried out the work quickly and to a good standard and sanitised thoroughly after the work was complete.

I initially got a quotation for this work in late 2019 but the covid-19 situation stopped me proceeding when planned. Unfortunately my boiler then failed in early April. I was extremely grateful that Metro Eco were able to install my new boiler within a week of my request given the present situation. The work was all carried out in a day and a half and was entirely in accordance with the quotation - the price was also in accordance with that quotation with no extra costs. The work consisted of the installation of a new Worcester Bosch combi boiler to provide domestic hot water and central heating. Central heating is mainly via underfloor heating with two first floor radiators. The work also involved the upgrading of the control systems for the underfloor heating to allow greater control of heating. The two engineers wore masks and dealt with social distancing very well. All relevant floors were protected throughout the work and the whole installation was carried out in an excellent manner. Decorations and finishes were all left in an unmarked condition. On completion I was given instruction on the operation of the boiler and of the Hive thermostat control unit. The whole process was hassle and problem-free and I would have absolutely no hesitation in recommending this company.

Mark and his team from Metro did a good job testing and labeling all our circuits, including coming in at the weekend to avoid disturbing staff. Everyone behaved in a professional manner and was friendly and considerate to staff. Will happily continue to use as required, for any electrical work.

These guys fitted me a new combi-boiler on Monday. Turned up when they said they would, worked all day to get the job done and get me my heating up & running. Very professional. Job was quoted and price adhered to. Chris & Dave the lads who did the job were great, friendly & hardworking & cleaned up after themselves. Tom the guy who advised & quoted me also professional, friendly and super efficient at arranging the job to be done super quick. Highly recommended. Price also more than competitive.

A massive thanks to Metro eco for attending to my 88 year old disabled mother's boiler repair within a couple of hours of me ringing. The last time we needed a repair they were also able to squeeze her in same day. It's good to know we can rely on this company to provide such a caring service to the elderly.

Great communication, competitive quote, next day installation. All work carried out to satisfaction in time stated. Great installation, thorough explanation of system and left fully clean and functional. Highly recommended and would certainly use again.

I had a disabled toilet and a vanity unit with washbowl and new mixer tap fitted this morning. The lads who did the job were polite and courteous and did a fabulous job. Thankyou Metro Eco so very much I would recommend you to anyone!

The engineer arrive at the scheduled time, he was very pleasant & informative. The work was carried out efficiently. We have Used Metro for a number of year and will continue to do so.

Excellent process prompt polite and very efficient. Explained what he was doing and gave me some very useful tips regarding the boiler operation. Many thanks

Installed replacement boiler 2 years ago and now carried out two annual services. Professional, efficient and helpful. Can thoroughly recommend them.

Have just had a new boiler installed. Most impressed by all the contact I had with a number of different employees from Metro Eco throughout the whole process of initial quote, clarifications requested, installation and resolution of a query after installation. Quote was thorough and advice helpful. Surveyor diagnosed small fault with unvented cylinder and promised engineers would check it whilst installing boiler - which they did. Engineers arrived on the dot, worked hard all day, were approachable and cleaned up thoroughly. Builder made good the stonework (doing beautiful job) on same day. Rang Metro Eco several hours later (at 7pm on a Friday) having slightly misunderstood purpose of one of the lights on boiler and having also underestimated ambient temperature in house. Within 20 minutes I received a very friendly call back which patiently, step by step, put my mind completely at rest. And they were the cheapest of the 3 quotes !

We have used Metro for 6 years +, Metro fitted our Boiler 6 years ago and have never had a moments trouble. Metro Service the boiler annually. They always book me in for a first appointment so that I can have the service before I set of for work. Very reliable professional business, They even take there rubbish away after a job. We would recommend to anyone and everyone.

I cannot fault this company in any way, they have serviced my new boiler for the last two years and must say they are very efficient and leave no mess what so ever. And the best thing I trust them without hesitation.

Fitted in a boiler service at short notice. Friends and efficient service, as always/ Highly recommended.

Great service all around from start to finish. Quotation appointment was booked in for a time amenable to us to accommodate work commitments. Professional, detailed and thorough. Two options provided and explanation provided as to why they were slightly different ie, explanation of pro's and con's of different types of boilers. Once the selected quote was agreed, the job was booked in for a day convenient to us. The engineer arrived on time and was friendly and professional. Very detailed in the work he carried out and informative throughout the installation. The engineer set up the heating control system and cleaned up at the end of the day. Very impressed with the service and have since recommended Metro to two family members - both went on to use them for new boiler installations. Would highly recommend to all.

Our boiler was serviced with the usual friendly efficient service which we have come to expect from Metro eco.

This was the first service of our boiler that was installed by Metro Eco in March 2018. We had noted a service code on the boiler prior to the visit which we reported and they ensured the engineer had the correct part to fit on the day meaning no follow up visits were needed. The engineer arrived in good time within the 2 hour slot we were given so there was no hanging around waiting. The work was completed in good time, the area left clean and tidy with the boiler working well. Good company, helpful and knowledgeable staff, definitely recommend.