Mobility (Scotland) Limited

We used Mobility Scotland to install a stairlift for my mother a couple of years ago. From the initial consultation and installation to their ongoing service support, they have been absolutely outstanding. Nothing has been too much trouble and on the occasion we required a quick response they did not let us down. We would highly recommend this company to anyone looking for reliable mobility solutions.

The company listened attentively to our circumstances and needs and provided excellent professional advice along with demonstrations of stairlifts available. We were provided with overall budget costs and estimated timelines, through home survey to installation. We were also presented with the perfect solution for our needs at a very reasonable cost and within a surprisingly short timeframe. First impressions were excellent with no hard sell and clear helpful advice. The at home survey was very efficient and actual installation was very professionally carried out. We are delighted with the result and I cannot praise the company highly enough for a truly excellent service. Very many thanks to Billy, to Paul and to the gent who carried out the installation (sorry I didn't get your name). Best wishes from John, Eleanor and James.

Our initial enquiry with Mobility Scotland was with Pierce who answered all our questions, explained the operation of various chairs and the different support cushions which allowed us to make an informed choice. Mobility Scotland ensured we were kept informed regards delivery and arranged a delivery date and time that suited us. Our new chair was delivered by Paul and Eddie who by their actions showed they cared about the customer. Both technicians were attentive to our needs, knowledgeable about all aspects of our new chair, very polite, extremely professional with a nothing is too much trouble attitude. From initial enquiry to receipt of my mothers chair the service was excellent

We had an excellent experience with Mobility Scotland from our showroom appointment through to delivery and installation of my gran’s new bed. Their appointment-only system meant we had proper one-to-one time and never felt rushed. Billy, the Operations Manager, came down to chat with us and personally showed us around. He was kind, knowledgeable, approachable, and completely pressure-free, with no ego despite his senior role. What impressed us most was how carefully they tailored everything to my gran’s needs. They had more expensive beds available but recommended the one that suited her best rather than pushing the top-of-the-range option. Prices were very competitive, and the products they stock seemed genuinely good quality. They were even happy to recommend another company for items they don’t supply themselves. The showroom has a huge range: rise-and-recline chairs, Opera beds, stairlifts you can actually demo, wheelchairs, walkers, bathroom products, mobility scooters and even a working Stiltz Trio home lift. There’s also a lovely drinks station, and staff brought out shortbread, caramel wafers and tea cakes. Delivery and installation were flawless, exactly as described, and Billy personally came out to oversee it. The same care clearly continued after the sale. I would have no hesitation recommending Mobility Scotland.

In a time of great need, Mobility Scotland installed a stairlift in our home in June of this year. I have to say it was one of the best experiences I have ever had with a company. Even dealing with them on the phone was like going back several decades to when things used to just work and it was taken for granted that a job would be done well. Remember when you didn't have to go through an automated system in order to speak to someone in a distant land who probably isn't able to help you very much? What I found speaking to Billy on the phone and to Paul in person was a magic combination of warmth and professionalism, working to a timescale that didn't involve weeks but days. I will also note that this was an exceptionally stressful time for us and what I got from both of these men was humanity. Installation was phenomenally efficient, too. On time, as promised, and done in under two hours. This is real excellence of a kind that is frequently invoked but seldom encountered.

My granddaughter contacted Mobility Scotland to inquire about a stairlift. They arranged to visit the next day and I had my stairlift fitted the following week. Billy and Paul were professional, helpful and friendly throughout answering any questions I had. On the day, my stairlift was fitted within 2 hours with no mess left behind and Paul came back out demonstrating how everything works and explaining the aftercare provided. Overall, my experience with Mobility Scotland was great and the stairlift has made such a difference in my day to day life already. Thank you again to the team

I contacted Mobility Scotland to arrange a quotation for the installation of a stairlift at my aunt and uncle’s home. My initial contact was with Stevie who was most helpful, polite and courteous. I had indicated that I needed a swift response as my uncle was due to be discharged from hospital. An appointment was arranged that same day. Within a few days, Paul came to the house and carried out survey and provided a quotation. Throughout the visit he was mindful and compassionate in dealing with my elderly aunt, putting her at ease straight away. One week later, Raymond arrived to install the stairlift. He was also very professional. The installation was completed in just over an hour and a half. Raymond took the time to go over the workings of the system, carefully guiding my aunt through the process. The stairwell was left neat and tidy on completion. Following completion, Paul arranged an appointment to revisit and sign off paperwork. We are delighted with the communication, care, empathy and quality of workmanship throughout. Thank you.

Excellent service from start to finish. We were travelling from Australia and needed a wheelchair for the Commonwealth Games, and the team made the whole process quick and completely fuss-free to organise from overseas. They were incredibly helpful every step of the way, and the equipment was in great condition and ready when we needed it. Couldn't recommend them highly enough — would use them again without hesitation. 5 stars!

I can’t recommend Billy and Mobility Scotland highly enough. If I could award more than 5 stars I most definitely would. From initial appointment to installation, we experienced first class service. Billy took the time to understand what we needed for our elderly Mum and helped us make the right choice to suit her needs. He worked beyond expectations to work with our urgent timescales and was pleasant and extremely helpful throughout the whole process. The installation team, Kenny and Eddie were super efficient with a high level of care and expertise. We will be back without question for anything else our mum might need. Thanks again for a super service.

From my initial call to the team through to delivery, the whole process was made so simple by their knowledge, support and experience. It can be a daunting challenge in an area where you have no experience, but Billy, our accountant manager, helped us select the most suitable chair option by visiting my father and his nursing home. The delivery and handover process was very thorough, and everything was explained, but we also know the team at Mobility Scotland will be there to assist with any questions and additional requests.

I can't find enough good things to say about this company. Every aspect of their service is exemplary, from the very first phone call through to the attentive after-sales support. They are a small team, and it really shows in the best possible way. Every member of staff demonstrates genuine empathy, compassion and understanding of the needs of vulnerable people and their families. There are no impersonal call centres or endless handovers – you deal with the same person throughout, so you always know who to contact and never have to explain everything again to someone else. Communication is outstanding. They always call or email when they say they will, keep you informed at every stage, and deal with everything efficiently and professionally. The whole process is organised seamlessly, everything happens when promised, and the installation and product are both of an exceptionally high standard. Their care doesn't stop once the installation is complete. The aftercare is outstanding, and it's clear that they genuinely want to ensure their customers are happy and well looked after. In what has been a very difficult and stressful time for our family, this company has been a pleasure to deal with. I would recommend them without hesitation.

I was assessed by an Occupational Therapist from West Lothian Council, with the recommendation I be awarded a grant for a chairlift. I was required to provide three quotes with me making my preferred company. I invited three companies for a quote. By far the outstanding company was Mobility Scotland. Paul the consultant was professional in his assessment of what was required. First observation was a radiator. It was in the line of the rail. Paul offered a workable solution, relocate the radiator. I have severe mobility issues plus other health issues. Paul treated me with the utmost respect and fully explained the product and installation process. I had no hesitation in recommending Mobility Scotland. The radiator was relocated. on 24 July 2026 the chairlift was installed to my satisfaction. An excellent company to deal with.

Once again Billy from mobility Scotland provided an outstanding service to my mother who resides in a care home and requires a care flex hydro tilt chair highly recommend mobility Scotland

Smooth from initial enquiry to final installation. Paul understood my requirements and answered all my questions in detail and the quote was exactly as requested. The installation was booked in line with my timelines and I was kept updated throughout of installation timings closer to the day. Installation went like clockwork, with everything explained and confirmation given of the support contact details. I'd have absolutely no hesitation in recommending Mobility Scotland.

It’s refreshing to deal with a company who are exceptional in their customer care and provide a great product. My husband and I have great confidence in them and we will continue to turn to them for our future needs.

I have used Mobility Scotland on several occasions and have always found them helpful they take the time to discuss what would be most beneficial for me. A date and time for delivery and the team came they were polite efficient and professional.They made sure I was happy with the equipment and operation of it. I would recommend Mobility Scotland.

I have used this company multiple times for my mother in law and my own mother . Have purchased sit to rise chairs x beds x stairlift and other items which without a doubt helped and still helps my mum in her own home and keeping her independent . Staff are brilliant, from calling to make appointments to items being delivered are outstanding every single time . Nothing is a bother or problem . Aftercare service is beyond amazing and they are so reassuring as even yesterday when I had a problem with my mums stair lift they were there in no time solving the problem. Cannot sing their praises loud enough . Peace of mind and care you won’t find anywhere but with Billy and his team you always will .

From the very start of us contacting the company we felt that we were dealing with someone who we could trust. The work started on schedule and was all finished very quickly and to an extremely high standard. The instructions for use were clear and concise with no problems. This company has an excellent customer service. We would have no problem whatsoever in recommending them to anyone.

From start to finish the standard of service was superb. As my mobility is very limited at the moment we were able to arrange a home visit to work out exactly what I required. The sales person who attended was both knowledgeable and friendly and not once did I feel any sort of pressure to complete a sale. Options, choices etc were always clear and cross checked. I opted for a fabric which involved a slightly longer delivery time, but if I had needed a quicker turn around I could have has a very speedy delivery indeed, a godsend when mobility is a very real issue. Delivery and installation of my new chair was completed as scheduled, and to suit me. I had paid half the cost at the time of ordering and the balance once the chair was installed to my satisfaction, even moving one item of furniture to another room in the house. I was kept well informed throughout, without feeling pestered. All too often companies seem to believe you are going to more items and send endless messages as though you are likely to buy another chair, bed etc within a few weeks of the first purchase. It is refreshing to find a company with a more realistic and humane approach to their customers.

Every stage from first enquiry to fitting of the stairlift,went smoothly and to plan. Staff were friendly, helpful and efficient. At all times I felt listened to. The quoted cost and the schedule for installation had no unexpected 'add-ons'. There was written information , including health and safety advice. I would have no hesitation about making phone contact if necessary. What was unexpected was a bouquet of flowers on completion. A delightful surprise.

We contacted Mobility Scotland to fit a stair lift into my parents house. From the first phone call to the aftercare check the service was excellent. Paul came out within a day of our first call. Explained everything provided a clear quote and even arranged for an electrician to come and fit and extra plug socket. The lift was fitted within a week from our call. All appointments were made quickly and time keeping was spot on. The fitter arrived on time and worked efficiently and tided up afterwards. Highly recommend Mobility Scotland and will contact them again if we need anything else

Visited the showroom with my mum to view the Adjustable beds. Billy spent a lot of time explaining the benefits of each model and mum was able to test them all until she found the one that worked best for her needs. The guys delivered and assembled the bed in around 3 weeks from order. It's difficult access at mums due to the stairlift, very well installed by mobility scotland, but nothing was a problem for them. Excellent, friendly, professional service. Highly recommend.