Endorsed by Which?

Move On Removals and Storage ltd

5.0

110 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
110 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Another great move
Customer Service
Quality
Value
My office move I wanted to thank you for your help with Joe specifically regarding my office move. Joe was excellent. He arrived on time, was conscious about my possessions and protected my home to ensure nothing was damaged. Joe even helped me as I had run out of boxes for my files. He met me at my new office in Hanham and was so polite to the other offices that they let him park where he needed to which ensured he had a clear route to my office. He was so polite to my office staff and I would happily give him 5 stars on TrustPilot. All that for a great price. I have and would continue to strongly recommend Move On Removals.
Customer in Bath and North East Somerset Posted on 11/07/2024 , work completed 10/07/2024
The trader replied (on 19/07/2024)
Thank you for sharing your positive experience and for the recommendation. We're thrilled to hear Joe was so helpful and polite. We look forward to assisting you again in the future.
Excellent service from start to finish!
Customer Service
Quality
Value
James and Rick worked tirelessly from the moment they arrived with care and attention to detail throughout. They were friendly and showed a genuine desire to make the whole moving process as effortless as possible. I wouldn’t hesitate to recommend them.
Customer in Bath and North East Somerset Posted on 03/07/2024 , work completed 02/07/2024
The trader replied (on 12/07/2024)
Thank you for your kind words! We're thrilled to hear that James and Rick provided you with excellent service. Your recommendation means a lot to us. We'll make sure to pass on your compliments to them!
Highly recommended
Customer Service
Quality
Value
Top class service from Joe, Rich and James. Extremely professional and made us feel really confident and at ease. The whole process from start to finish was fantastic. Genuinely the best money I've ever spent! Couldn't rate them higher.
Customer in North Somerset Posted on 24/06/2024 , work completed 19/06/2024
The trader replied (on 28/06/2024)
Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience with Joe, Rich, and James. Your recommendation means a lot to us!
Breaking the mould
Customer Service
Quality
Value
Fantastic service from everyone at the Move On team - from my first enquiry with Jo through to the guys who moved my house contents into storage and back again - James and Lorenzo. Nothing was too much of a problem - really considerate with all of our possessions and where we had big bulky items they very carefully wrapped and unwrapped them. Completely unreservedly would recommend!
Customer in Bristol City Posted on 20/06/2024 , work completed 17/06/2024
The trader replied (on 28/06/2024)
Thank you for your amazing feedback! We're thrilled to hear that Jo, James, and Lorenzo provided exceptional service throughout your move. Your recommendation means alot to us!
Outstanding service and all round lovely people!
Customer Service
Quality
Value
We are so glad we chose to go with Move On after getting about 6 different quotes from other companies. They weren't the cheapest, but their pricing was still very competitive. They were the only company to come around personally and look at what needed to be moved, everyone else did it via video call. They have extremely high quality kit to protect all of your valuables, from flight cases for monitors and TVs to hanging boxes for clothing. There are no hidden extras. They are extremely professional when it comes to protecting your property and I would not hesitate to recommend them to anyone who lives within the areas they serve.
Customer in Gloucestershire Posted on 14/05/2024 , work completed 01/03/2024
The trader replied (on 24/05/2024)
Thank you for your wonderful feedback! We're thrilled you appreciated our personal touch and commitment to quality. It's great to hear that our professional service and competitive pricing met your expectations.
Brilliant service from start to finish
Customer Service
Quality
Value
We used Move On Removals because they did a fantastic job packing and moving my parents in January. I really couldn't imagine all of our stuff being moved (and dismanted and re-assembled) in one day but Callum and the team did an amazing job on the day. They were friendly, professional and very efficient. They also showed our belongings and properties great respect throughout using protective floor coverings, door covers, furniture covers etc. The whole process was great from the start with Rich quoting and my communications with Jo in the office. We're really pleased we used them and definitely won't hesitate to recommend them to friends and family in the future.
Customer in Bath and North East Somerset Posted on 02/05/2024 , work completed 11/04/2024
The trader replied (on 10/05/2024)
Thank you, Charlotte! We're thrilled to hear about your positive experience with Callum and our team. We strive for efficient and respectful service and your recommendation means a lot to us.
Reliable and efficient
Customer Service
Quality
Value
This is my experience with MoveOn Removals and Storage. From the get-go, they made everything effortless and stress-free for me. Dealing with Jo was an absolute pleasure; her kindness and professionalism were a breath of fresh air. She went out of her way to make sure I had everything I needed, even helping me with payments from abroad without a hitch. When it came to coordinating the transport of my belongings, they were proactive and incredibly helpful. They provided clear instructions for the driver, ensuring a smooth delivery process and myy belongings arrived in a perfect condition. I wholeheartedly recommend MoveOn R&S as they go above and beyond for their customers.
Customer in Greater London Posted on 28/03/2024 , work completed 25/03/2024
The trader replied (on 12/04/2024)
Thank you for your kind words! We're delighted to hear that you had such a positive experience. It's our goal to make every move stress-free. Your recommendation means a lot to us!
Absolutely Fantastic!
Customer Service
Quality
Value
Moving house can be such a stressful time, and I had the added worry of moving from Manchester to Devon. But the team at Move On made moving out of my old house and into my new one a stress free, and actually fun experience. From the beginning of the process, Jo and Rich were fantastic. I had a few issues with my completion date, and with the logistics of it all, they were so accommodating with dates. The level of communication was excellent. Jo helped so much with the planning of the move and stayed in constant contact. Rich arranged a video call with me so that I could show him round the house to plan what size, and how many vans were needed. When it came to moving day, Callum and Troy arrived at my old house in the morning. They brought boxes, paper and blankets for me to wrap up all my kitchen stuff. They were both so professional and pleasant. They worked so hard and carefully wrapped and removed my belongings into the vans. They were extremely lovely and happy guys that made me feel totally at ease. Nothing was too much trouble. I then met them in Devon for exchange day. Moving in day was with Troy and Joe. Again, so helpful and great fun. They put down floor coverings in the house to protect the carpets and moved everything in with great care. They even put the IKEA beds up for me, I hardly had to do a thing! I highly recommend Move on!! It was an absolute pleasure to have met you all. A huge thank you to all of you.
Customer in Torbay Posted on 13/03/2024 , work completed 17/10/2023
The trader replied (on 15/03/2024)
We're delighted to hear your move went smoothly! Thank you for your kind recognition of our team, we always strive to make your relocation as stress-free as possible. Best Regards.
Great Team
Customer Service
Quality
Value
Moving is always stressful. Having a reliable, friendly and helpful removals team makes it much less so. Highly recommended.
Customer in Posted on 21/02/2024 , work completed 12/02/2024
The trader replied (on 23/02/2024)
Thank you for your wonderful feedback. We're thrilled to hear our team could help alleviate the stress of moving. We truly appreciate your recommendation!
Professional and helpful movers
Customer Service
Quality
Value
I have used this company twice to move house and both times they were easy to work with, very professional, on time and moved our belongings with great care. Highly recommended.
Customer in Bristol City Posted on 17/02/2024 , work completed 09/02/2024
The trader replied (on 23/02/2024)
We appreciate your loyalty and kind words. We're delighted to hear about your excellent experience with our moving services. Thank you!