Endorsed by Which?

Move On Removals and Storage ltd

4.9

142 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
142 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Absolutely amazing service
Customer Service
Quality
Value
First time I have used movers so want sure what to expect. I have long term health issues but the team at Move On were absolutely fantastic with it. They arrived when they said, they were all very respectful of my issues and the house. They used runners and covered every thing important. They were amazingly friendly, approachable and very helpful. Nothing was too much. Communication before about pricing, dates and the scope of work was very clear. It was easy to get in touch and make changes. They didn't also get too upset when I forgot to pay the second installment. You can tell they are a close nit team which is family run I can highly recommend them for your next move. Well done team on smooth transition.
Andy in Suffolk Posted on 27/08/2022 , work completed 23/08/2022
The trader replied (on 20/10/2022)
Thank you for such a great review it was great working with you.
Happy Movers
Customer Service
Quality
Value
We were really pleased with every step of the process from getting the quote all the way through to when the last box was put carefully in its place. The removals team were professional, courteous and nothing was too much trouble. We would definitely recommend them and expect to use them again in the future.
Customer in Greater London Posted on 19/08/2022 , work completed 09/08/2022
Great team of movers
Customer Service
Quality
Value
Recently used for a move from a masionette flat to townhouse with lots of stairs at each end, and very hot weather, and the team were great, really friendly blokes even after a long wait to get the keys, would definitely recommend using this company
Customer in North Somerset Posted on 14/08/2022 , work completed 08/08/2022
The trader replied (on 20/10/2022)
Thank you for your kind review, we are happy to have been able to help.
Successful, stress-free move with personable staff
Customer Service
Quality
Value
The MoveOn Removals team were great from start to finish. Any queries in the build up to the move were answered by the team at the office promptly. The quote was tailored to our move at a reasonable price, alongside a price list for extra items such as boxes and tape. The team on the day of the move were friendly and considerate of our belongings, taking time when shifting items. The team returned when it suited us to collect any unused boxes which was really helpful, going the extra mile. There's no doubt I'll be using Move On Removals next time and always recommending to friends.
Michael in South Gloucestershire Posted on 09/08/2022 , work completed 22/07/2022
The trader replied (on 20/10/2022)
Thanks you for such a kind review, it was great working with you! we look forward to working with you or your friends in the future.
Fantastic Company
Customer Service
Quality
Value
I would not hesitate to recommend this company to take care of your removals. They are professional, reliable, fairly priced, hard working and extremely good at what they do. I can not thank them enough for the fantastic service they provided with my move from Bristol to Surrey.
Customer in Surrey Posted on 16/07/2022 , work completed 11/07/2022
The trader replied (on 20/10/2022)
Thanks so much for your review! we are happy we could help with you move. Wishing you best of luck for the future.
Fantastic experience, highly recommend
Customer Service
Quality
Value
Move On removals were absolutely brilliant, James, Rob and Jamie moved us and I cannot sing their praises highly enough! The lads arrived smiling and with good chat, friendly and professional. They had brought with them covers, protective materials (TV/Mirror covers, painting holders etc) which we greatly appreciated. It was a scorching hot day and still, they managed to work tirelessly moving us from a 2nd floor to a 3rd! Move On removals are a top-notch firm who I would highly recommend. The Which? endorsement made a big difference in my decision on who to pick, just knowing that the company has gone through the rigorous assessment process and the peace of mind knowing they are trusted was great. Richard who did our survey was really friendly, knowledgable and honest and I would like to say a big thank you to him, James, Rob, Jamie and the entire Move on Removals team for a stress-free successful move!
Customer in Bristol City Posted on 23/06/2022 , work completed 22/06/2022
The trader replied (on 20/10/2022)
We are thrilled to have been able to offer a stress free move for you! we wish you the best of luck for the future. Richard & the team @ Move on
The guys that can make the impossible, possible
Customer Service
Quality
Value
A great group of people from start to finish. Jo in the office all the way through to the 4 guys that did the move on the day, total experts in what they do, they literally made the impossible possible. Very pleased to have found them amongst the noise of google. We will be using them for all future work!
Customer in Bath and North East Somerset Posted on 15/06/2022 , work completed 08/06/2022
The trader replied (on 20/10/2022)
Thank you for such a great review, We are always happy to help make the impossible, possible! We look forward to working with you again in the future.
Would highly recommend.
Customer Service
Quality
Value
Move On were wonderful from start to finish. Communication was brilliant I always got replies to my emails within a few hours. On the actual moving days Jason and the team were amazing. There was a delay getting into our new house but Jason was really great and knowledgeable about our rights and very patient. I’m so glad we opted for the packing and dismantling service as well because otherwise it would’ve taken us weeks to rebuild all the furniture on our own with small children. We will definitely use Move On again when we next move.
Lorna in Bristol City Posted on 13/06/2022 , work completed 20/05/2022
The trader replied (on 20/10/2022)
Hi Thank you for such a great review. we look forward to working with you again in the future!
Move with confidence
Customer Service
Quality
Value
Nothing to fault at all. Jason and Dave were great throughout and took the stress out of moving. Top marks all round. They packed everything well and took the upmost care with my possessions. I would have no hesitation in recommending to others.
Dave in Bristol City Posted on 19/05/2022 , work completed 26/04/2022
The trader replied (on 18/10/2022)
Thank you Dave for a great review! We hope you are settling in well.
3rd time using Move On, they're still brilliant!
Customer Service
Quality
Value
This is the 3rd time I have used Move On Removals and as before, they were extremely accommodating with my ever changing moving dates! When the crew came to do the move, they took a lot of care in protecting the house, covering the doors etc., and were so friendly and efficient it honestly removed all the stress of moving. I was worried about a few pieces of furniture fitting, but they maneuvered them seamlessly into position. I hope I don't have to move for a while, but when I do, I will certainly be contacting Move On again!
Customer in Cornwall Posted on 17/05/2022 , work completed 04/05/2022
The trader replied (on 18/10/2022)
Thank you for a great review, it was a pleasure working with you again.