Endorsed by Which?

Move On Removals and Storage ltd

5.0

126 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
126 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
10/10
Customer Service
Quality
Value
Absolutely AMAZING service! Right from the get go with Jo and then Rich coming out to my house to do the survey! So kind and professional and they Absolutely went above and beyond. I had James and Marc come out to do my removals and they were 10/10! Nothing was to big or small for them! They were so professional and made sure that all of my furniture was properly packaged and stored once we got to the storage facility! They took time and care and I honestly cannot thank them enough. I would 1 billion percent be using them again to take removal my items out of storage to my new property. I highly recommend them, please do not hesitate to contact them. They work to get the best for the customer. Thank you Jo, Rich, James & Marc! 10/10 🌟
Customer in Bristol City Posted on 12/09/2024 , work completed 12/09/2024
The trader replied (on 20/09/2024)
Thank you for your kind words! We're thrilled to hear that Jo, Rich, James, and Marc provided such exceptional service. We're here to make every move seamless and stress-free. Looking forward to assisting you with the next move!
Outstanding Team
Customer Service
Quality
Value
This is a team that goes over and above to make sure everything runs smoothly. We couldn't have been more pleased or felt more safe and looked after than with Richard, Joe and the team. Jo in the office was a constant support during the never ending exchange period during several different buyers over a year!!!! I can't recommend this company highly enough, they take pride in their work and really look after the customer. I just want to say thank you for your compassion, good humor and efficiency! This 5 star review is fully deserved!!!!
Customer in Gloucestershire Posted on 11/09/2024 , work completed 02/09/2024
The trader replied (on 20/09/2024)
Thank you for your kind words! We're thrilled to hear that Jo, Rich, James, and Marc provided such exceptional service. We're here to make every move seamless and stress-free. Looking forward to assisting you with the next move!
Wonderful experience, couldn’t be more helpful.
Customer Service
Quality
Value
Amazing service from start to finish. The movers - Callum, Lee, Mark and Rich, were exceptional making our moving day a breeze. You couldn’t ask for a nicer team of people. Highly, highly recommended.
Customer in Bristol City Posted on 22/08/2024 , work completed 16/08/2024
The trader replied (on 30/08/2024)
Thank you for your kind words! We're thrilled that Callum, Lee, Mark, and Rich made your move a breeze. Your recommendation means a lot to us!
Amazing company and brilliant team
Customer Service
Quality
Value
The guys at MOR&S were awesome. Total can-do attitude, always cheerful, totally flexible and at no point we heard a "no". Your move date has not been confirmed yet? No problem, we'll keep a slot for you or try to fit you in. Your move-in date hasn't been confirmed? No problem, we'll take your stuff to the destination point and will keep in storage until you're ready to move in. Then, on the day of the move, they arrived fully kitted with all sort of paddings and wrappings - tables, chairs, pictures - everything has been carefully wrapped and cradled down the stairs. Bulky items such as beds and sofas, have been taken apart and then reassembled at the destination. Not a scratch on the wall. Everything has been loaded and unloaded, and at every step they asked us how we'd like things done. We also appreciated (the guys had to stay overnight at the source point) the workers were placed in a reasonable hotel for the night- a rare care for the employees these days, and we did not mind paying a little extra for that. So, overall, a five-star experience and we would recommend them to anyone in a heartbeat. We would like to personally thank James, Jo, Richard and Joe, you've been fantastic!
Customer in Greater London Posted on 11/08/2024 , work completed 26/07/2024
The trader replied (on 16/08/2024)
We're thrilled to hear about your positive experience with our team. Your kind words about our flexibility and care are much appreciated. Thank you for recommending us and mentioning James, Jo, Richard, and Joe—our team will be delighted!
Took the pain out of my house move, professional and efficient and kind.
Customer Service
Quality
Value
Amazing work, from quote to moving. Rich came around to quote for the work, listed everything to pack and move plus knew everything about how they'd work. Then day before "Completion Day", Joe and (other) Rich came to box, pack and part load the van. Joe was exceptionally helpful, whilst a youngen, knew his stuff and ran the day brilliantly, Rich was excellent, proper gentleman and exceptionally good taking apart all my Konk furniture. Part loading the van run by Callum with Rich and Lorenzo was insane to watch, very well done and got ready for Move Day. Then on Completion Day, finished loading the vans and drove 3 hours to the new place, took the vans to a secure lockup and first thing Wednesday came in to unload and reassemble the furniture. I cannot thank Callum enough, absolute gentleman and very kind (especially after we discovered the sink rotting backboards and all the "surprises" from our sellers), and Rich & Lorenzo were absolutely brilliant, between the three of them they left us on the Wednesday with a perfectly executed move. I take my hat off to them all, whilst not cheap, the value for the money is certainly worth it.
Customer in Shropshire Posted on 30/07/2024 , work completed 22/07/2024
The trader replied (on 09/08/2024)
Thank you for your detailed review! We’re thrilled to hear that our team, especially Rich, Joe, Callum, and Lorenzo, made your move smooth and efficient. We appreciate your kind words and value your recommendation.
Amazing Removal Experience!
Customer Service
Quality
Value
We chose to use Move On Removals for our move last week as we were recommended them through a family friend and they really did not disappoint. Initially, Jo and Rich were super helpful during the quote stage and getting all the materials we needed beforehand. Then, on the day of the move, Callum and the team (sorry we didn’t get all the names of the guys) were incredible. They were quick, efficient and super diligent (especially on a very hot day). No damages at all and everything was put where we requested with care and attention. We really cannot recommend them enough and would definitely use them again for any future moves!
Customer in South Gloucestershire Posted on 25/07/2024 , work completed 19/07/2024
The trader replied (on 26/07/2024)
Thank you for your wonderful review! We're thrilled to hear you had a great experience with Jo, Rich, Callum, and the team. Your recommendation means a lot to us, and we look forward to assisting you in future moves!
Another great move
Customer Service
Quality
Value
My office move I wanted to thank you for your help with Joe specifically regarding my office move. Joe was excellent. He arrived on time, was conscious about my possessions and protected my home to ensure nothing was damaged. Joe even helped me as I had run out of boxes for my files. He met me at my new office in Hanham and was so polite to the other offices that they let him park where he needed to which ensured he had a clear route to my office. He was so polite to my office staff and I would happily give him 5 stars on TrustPilot. All that for a great price. I have and would continue to strongly recommend Move On Removals.
Customer in Bath and North East Somerset Posted on 11/07/2024 , work completed 10/07/2024
The trader replied (on 19/07/2024)
Thank you for sharing your positive experience and for the recommendation. We're thrilled to hear Joe was so helpful and polite. We look forward to assisting you again in the future.
Excellent service from start to finish!
Customer Service
Quality
Value
James and Rick worked tirelessly from the moment they arrived with care and attention to detail throughout. They were friendly and showed a genuine desire to make the whole moving process as effortless as possible. I wouldn’t hesitate to recommend them.
Customer in Bath and North East Somerset Posted on 03/07/2024 , work completed 02/07/2024
The trader replied (on 12/07/2024)
Thank you for your kind words! We're thrilled to hear that James and Rick provided you with excellent service. Your recommendation means a lot to us. We'll make sure to pass on your compliments to them!
Highly recommended
Customer Service
Quality
Value
Top class service from Joe, Rich and James. Extremely professional and made us feel really confident and at ease. The whole process from start to finish was fantastic. Genuinely the best money I've ever spent! Couldn't rate them higher.
Customer in North Somerset Posted on 24/06/2024 , work completed 19/06/2024
The trader replied (on 28/06/2024)
Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience with Joe, Rich, and James. Your recommendation means a lot to us!
Breaking the mould
Customer Service
Quality
Value
Fantastic service from everyone at the Move On team - from my first enquiry with Jo through to the guys who moved my house contents into storage and back again - James and Lorenzo. Nothing was too much of a problem - really considerate with all of our possessions and where we had big bulky items they very carefully wrapped and unwrapped them. Completely unreservedly would recommend!
Customer in Bristol City Posted on 20/06/2024 , work completed 17/06/2024
The trader replied (on 28/06/2024)
Thank you for your amazing feedback! We're thrilled to hear that Jo, James, and Lorenzo provided exceptional service throughout your move. Your recommendation means alot to us!