Endorsed by Which?

Move On Removals and Storage ltd

5.0

111 Reviews

Opening Hours
Today - 10:00–15:00
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
111 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
House removal
Customer Service
Quality
Value
These guys are amazing from day one. They were super patient with us whilst we were waiting to exchange contracts and saved the moving date for us when they had others asking for the same date. They were incredible with our kids on both days of the move and got them involved so they could help. Really lovely guys. Would thoroughly recommend them.
Customer in South Gloucestershire Posted on 12/09/2023 , work completed 28/07/2023
Exceptional Service
Customer Service
Quality
Value
The quality of the work was excellent, the whole process was super professional from the first visit to make an assessment of the job to on the day where the team were incredibly efficient, extremely helpful and nothing was too much trouble. The team were an absolute joy, they were such a lovely team and all very enthusiastic and positive and collaborative. It was an exceptionally hot day and there was a delay, that was out of our hands, which meant they had to wait around for quite a few hours and had to work into the evening. The whole process of moving was totally stress free and I put this down to the exceptional service they provided.
Customer in Bristol City Posted on 11/09/2023 , work completed 23/08/2023
The trader replied (on 16/10/2023)
We really appreciate this review and are glad everything went to plan in the end. All the best in your new home!
Fantastic service
Customer Service
Quality
Value
An absolute pleasure to deal with from start to finish. Nothing was too much trouble and the lads were amazing….courteous, friendly and professional….they made the whole move stress free. If you’re moving house don’t look any further than these guys.
Customer in Bristol City Posted on 05/09/2023 , work completed 03/09/2023
The trader replied (on 25/09/2023)
Thank you for this review, it was a pleasure working with you and we wish you all the best in your new home!
Move on removals friendly and professional
Customer Service
Quality
Value
Excellent company and staff. Move on made our move to our retirement home a good experience...all staff friendly and accommodating Professional work is done to high standards...everything is transported in insulated boxes to protect items resulting in no damage. Move on provide a wonderful service and we could not have made our move without them Thanks to James..Jo...Richard. Aidan...and all the guys.
Customer in North East Somerset Posted on 29/08/2023 , work completed 15/08/2023
The trader replied (on 25/09/2023)
What a fantastic review, thank you so much for this and we are really pleased we could be a part of your move, it was a pleasure working with such great customers as yourselves!
Excellent Service
Customer Service
Quality
Value
Mine was a small removal job. The company were well presented, communicative and responsive to my requirements. The two man team arrived promptly, were polite, accommodating and hard working. A pleasure to be dealt with courteously and efficiently.
Customer in Derbyshire Posted on 28/08/2023 , work completed 27/06/2023
The trader replied (on 25/09/2023)
Thank you for this concise review, we were pleased to be a part of your move!
Very professional
Customer Service
Quality
Value
Carried out our house move with great professionalism, nothing was too much trouble. Everyone is so friendly and easy to deal with. If I was told someone would return my call, they did, which is a novelty in itself ! I would not hesitate to recommend Move On, they were brilliant
Customer in North Somerset Posted on 19/08/2023 , work completed 04/07/2023
The trader replied (on 21/08/2023)
We really appreciated this review, it was a pleasure working with you. All the best from the Team at Move On!
Caring and Professional
Customer Service
Quality
Value
Fantastic from start to finish. Communication was thorough and any queries were quickly responded to by Jo. Rich was lovely and managed tight corners with speed and care. He knew the right way, straight away. Whilst the price was a little steeper than our usual choices in the past, it was worth it for the additional care that Move On Removals provide for fragile items (we had a custom water piped PC amongst other large and fragile peripherals) and their insurance coverage contained in the price. Additionally, they knew our budget was a little tight so adjustments were made to bring the price down as much as they could; a welcome and considerate surprise! 4/5 on Quality because: Two items were missed and were left in the communal hallway of our old apartment complex (2 fold up garden chairs). Other than that, spectacular service and they made our move such a breeze. Huge stress off our shoulders. Thank you guys!
Customer in Warwickshire Posted on 18/08/2023 , work completed 12/08/2023
The trader replied (on 25/09/2023)
Thank you for such a great review and, we have spoken with the team and made a tweak to our team checklists to ensure that this doesn't happen to another customer. We appreciate your honesty and it was an absolute pleasure working with you. All the best, The Team at Move On!
Absolutely Amazing Service
Customer Service
Quality
Value
Words cannot express how amazing this company is! Zero stress on our moving day thanks to these guys. They stayed right until the end of the day to make sure we were comfortable in our new home. All items were handled with extreme care and proofing was added to doors, flooring to deter any damage. Nothing was too much trouble for these lovely polite guys. You won't find a better removal company.
Customer in South Gloucestershire Posted on 15/08/2023 , work completed 22/02/2022
The trader replied (on 25/09/2023)
Thank you for this review, it really means a lot. We are grateful to have been a part of your move. All the best in your new home!
Fantastic and friendly service
Customer Service
Quality
Value
This company helped us to move house 3-4 August 2023. The experience was absolutely brilliant: very friendly and efficient team always happy to run an extra mile for you. Lads agreed to dismantle and then reassemble not only our threadmill but also queensize bed which they did (and even lifted it to a second floor at our new property before reassembling!) Would highly recommend - fantastic service indeed. Alex & Olga.
Customer in Bristol City Posted on 11/08/2023 , work completed 04/08/2023
The trader replied (on 25/09/2023)
Thank you for such a fantastic review. The Team really enjoyed working with you and we wish you all the best for the future!
Fantastic removal service
Customer Service
Quality
Value
We were really impressed with Move On for our removals! They really went above and beyond, and I wouldn't hesitate to recommend!
Customer in Bristol City Posted on 01/08/2023 , work completed 22/07/2023
The trader replied (on 25/09/2023)
Thank you for this review and for allowing us to be a part of you move!