Endorsed by Which?

Move On Removals and Storage ltd

4.9

173 Reviews

Opening Hours
Today -
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Took the pain out of my house move, professional and efficient and kind.
Customer Service
Quality
Value
Amazing work, from quote to moving. Rich came around to quote for the work, listed everything to pack and move plus knew everything about how they'd work. Then day before "Completion Day", Joe and (other) Rich came to box, pack and part load the van. Joe was exceptionally helpful, whilst a youngen, knew his stuff and ran the day brilliantly, Rich was excellent, proper gentleman and exceptionally good taking apart all my Konk furniture. Part loading the van run by Callum with Rich and Lorenzo was insane to watch, very well done and got ready for Move Day. Then on Completion Day, finished loading the vans and drove 3 hours to the new place, took the vans to a secure lockup and first thing Wednesday came in to unload and reassemble the furniture. I cannot thank Callum enough, absolute gentleman and very kind (especially after we discovered the sink rotting backboards and all the "surprises" from our sellers), and Rich & Lorenzo were absolutely brilliant, between the three of them they left us on the Wednesday with a perfectly executed move. I take my hat off to them all, whilst not cheap, the value for the money is certainly worth it.
Customer in Shropshire Posted on 30/07/2024 , work completed 22/07/2024
The trader replied (on 09/08/2024)
Thank you for your detailed review! We’re thrilled to hear that our team, especially Rich, Joe, Callum, and Lorenzo, made your move smooth and efficient. We appreciate your kind words and value your recommendation.
House removals and storage
Customer Service
Quality
Value
My experience with Move On Removals and Storage, was excellent from start to finish. My completion date took a while to be confirmed and changed a few times, but Jo was very understanding and tried to fit around me as much as possible. Any emails I sent were responded to promptly. The removal team when I moved out, and another team when I moved into my next property, were all fantastic. They were hardworking, friendly, trustworthy and professional- and on time. No situation was a problem for them, even though some of my furniture was a challenge to get out of the house! All fragile items were carefully wrapped up and protected and nothing was damaged or broken. I would very much recommend using this company to anyone.
Customer in Bristol City Posted on 22/01/2025 , work completed 10/01/2025
The trader replied (on 24/01/2025)
Thank you for your kind words! We're pleased to hear Jo and the teams provided you with such a positive experience. Your recommendation means a lot to us, and we're here for any future needs!
Highly recommend Move on for moving
Customer Service
Quality
Value
We recently used Move on Removals for our move from London to Bristol, and they were absolutely fantastic! From start to finish, the team was professional, friendly, and incredibly efficient. The quote process was effortless - Jo took the time to explain everything in detail and even amended it to fit our budget. When our exchange date was delayed and everything was up in the air, Jo was incredibly flexible, even renting another van to ensure they could accommodate us at the last minute. On moving day, they were a dream to work with. The team worked quickly and efficiently, handling everything with care—nothing was damaged during the move. They also used eco-friendly packaging to protect our fragile items, which we really appreciated. When we arrived at our new home, they even put our furniture back together, which was such a big help. We couldn’t recommend them enough—outstanding service from start to finish!
Customer in Bristol City Posted on 03/02/2025 , work completed 19/12/2024
The trader replied (on 14/02/2025)
Thank you for your kind words and for highlighting our team's professionalism and flexibility. It’s fantastic to hear that you appreciated our eco-friendly approach and that we could assist in making your move smoother. We’re so glad you’re happy!
Incredible service
Customer Service
Quality
Value
Thank you to the whole team who helped my Mum and Dad move out of their family home of 53 years and into a new apartment. From start to finish the service was outstanding. Everyone was so friendly and helpful. We elected to have the packing service as well, every item was treated with care and respect. I cannot recommend Move On highly enough. Thank you for helping my parents and treating them with such kindness.
Customer in South Gloucestershire Posted on 04/02/2025 , work completed 03/02/2025
The trader replied (on 14/02/2025)
We're delighted to hear your parent's move went smoothly and that our team provided such a positive experience. Thank you for choosing our packing service and trusting us during this important transition. Your kind words mean a lot to us!
Fantastic experience
Customer Service
Quality
Value
A really competent, thorough and thoughtful company who made the entire moving experience so much easier. They considered us as well as our stuff, and made us feel really relaxed. A great company who really knows what they're doing from start to finish, and go that extra mile to keep you and your property safe. We will definitely use them again.
Customer in Bristol City Posted on 01/11/2024 , work completed 28/10/2024
The trader replied (on 08/11/2024)
We're thrilled to hear that you had such a positive experience with us. Ensuring our clients feel relaxed and valued is our priority. We look forward to assisting you with any future moves!
Excellent company & team
Customer Service
Quality
Value
We used Move On Removals & Storage to move and store furniture during a project to renovate and redecorate our house. The company were thoroughly professional and helpful throughout the whole process. James and Marc were the team on the removal day and were excellent – friendly; courteous and most helpful. I would not hesitate to recommend them to others and I will use them again myself when the need arises.
Customer in Bristol City Posted on 06/11/2024 , work completed 06/11/2024
The trader replied (on 08/11/2024)
Thank you! We're thrilled to hear about your positive experience with James and Marc. Your recommendation means a lot to us, and we're here whenever you need us again.
Incredible service!
Customer Service
Quality
Value
The team at Move On is kind and considerate beyond what would be expected. They took care to help my children feel comfortable when they were feeling anxious and made the process fun. Thank you so very much for all your care and attention.
Customer in Gloucestershire Posted on 31/08/2025 , work completed 30/07/2025
The trader replied (on 05/09/2025)
Thank you so much for your kind words! We're thrilled to hear that we could make the process comfortable and enjoyable for your family. Your feedback means a lot to us!
Fantastic Company
Customer Service
Quality
Value
MoveOn Removals were absolutely brilliant. From the moment I contacted them through to moving day. Richard came to survey the property and recommended a day to pack and a day to move which was completely the right call. The guys on the job (led by Callum) were polite, respectful and such hard workers - it was two long days for them but my goodness they were grafters. Both our old property and new were treated with respect, as was our 'stuff'. Our beds were dismantled and put back up again and the guys made sure every box and every item of furniture was in the right room before they left. Unbelievably great company and highly recommend them.
Customer in Monmouthshire Posted on 16/11/2025 , work completed 02/10/2025
The trader replied (on 28/11/2025)
Thank you for your kind words! We're thrilled to hear that Richard, Callum, and the team made your move seamless and stress-free. Your recommendation means a lot to us, and we're glad we could help!
Endorsement Reference
Customer Service
Quality
Value
Really great work, we have moved before and these were just amazing. Richard is very personable and trustworthy. All the staff working with him were very calming around the children. They made it really easy and got on with it. They take a lot of care on your stuff and followed up. I can't thank them enough.
Posted on 10/09/2020 , work completed 21/08/2020
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) Rich & All the team
Highly recommended for incredible service
Customer Service
Quality
Value
I was recommended to use Move On Removals and I’m very glad I was! From start to finish the customer service I received was excellent. Everyone there cares, everyone does an exemplary job and it made my life and move so much easier. The attention to detail and communication is very impressive, from my first enquiry through to after the move was completed. The process is smooth running and stress free because the whole team really do care. On the day my belongings and furniture were treated with real respect - Move On have all sorts of materials to protect your fragile or sentimental belongings, even special paper for oil paintings. The removal team on the day did everything they could to look after my stuff and me! They were courteous, professional and worked very well as a team, getting the job done with genuine pride. Moving is stressful but Move On made it a pleasure. They all seemed to understand how it feels to move and went above and beyond to make it easy for me. They came highly recommended to me and I’d happily recommend them to anyone wanting a stress free move.
Katherine in Bristol City Posted on 25/06/2021 , work completed 11/06/2021
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) All the team @ Move on
The Move On team are "Simply the Best!"
Customer Service
Quality
Value
This is the third time I have used the Move On team. It's great to see their familiar faces from my previous house moves as it gives me confidence that they know what they are doing and also that it's a great company to work for. They arrive on time, with all the right kit and have a good level of energy to get on with things. Their attitude is extremely professional, taking great care with all of our belongings. They are also a really friendly crew. It's a total pleasure working with them and I would highly recommend them to anyone for their excellent service which also delivers great value for money. I wish them every success for the future.
Andy in Bristol Posted on 01/06/2021 , work completed 28/05/2021
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) All the team @ Move on
Move on removals
Customer Service
Quality
Value
I suffer with agoraphobia and major panic attacks. Richard made me feel so relaxed and safe. We were going through a lockdown because of covid 19 and all 3 workers came masked up and even though I sometimes forgot about social distancing. They never did. They was interested in my feelings and how I was doing all the way through the move. No items were damaged and my new address has a very tight staircase, with a curve. I was worried my fridge freezer was not going to make it. Or if it did it would damage the newly painted walls. But no damage was done. Even a chest freezer was taken up the stairs. All boxes was marked where they needed to go. But the guys still checked just incase I had changed my mind. They was very careful with there shoes. And leaving no marks on newly washed carpets. Richard (boss) Darren and James are really really hard workers and I would hire again if I ever move.
Lorraine in Bristol Posted on 28/11/2020 , work completed 27/11/2020
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) Rich & All the team @ Move on
Incredible service by a friendly and professional team
Customer Service
Quality
Value
Moving home can be stressful but not with Move On team, they are incredible! From the initial contact with Jo in the office all the way through the move with Rich, James and Andreas up to the point of visiting the storage space they provided us with - it was all perfect. We had a very keen buyer who wanted to meet the stamp duty holiday and had only 4 days to pack. Jo was super communicative and accommodating, a pleasure to chat with. On the day, the packing was done in such a nice manner, lovely team with big smiles and just so helpful, everything was taken care of - wrapped safely and labelled. They also try and use as many recyclable materials as possible and always reuse what they can to reduce the waste each house move produces - that's so important and makes them stand out. Move On have also organised a storage space for us - it's convenient, easy to access and everything is perfectly stacked. We will be using them again moving forward!
Agatha in Bristol City Posted on 08/07/2021 , work completed 30/06/2021
The trader replied (on 18/10/2022)
Hi Thank you for your review, we really appreciate it :) All the team @ Move on
These people were brilliant
Customer Service
Quality
Value
We had a slightly larger than average move, going from Bristol to the northern edge of the peak district. We also had a slightly more awkward move, with our buyer's buyer delaying and then pulling out at the last minute. We chose Move On because of their Which recommended status and because they were the best value option. We were reassured that 2 friends (we learned after booking) had used Move On and said they'd highly recommend too. Jo and Rich (in fact the whole team) were simply wonderful. Even sorting storage and delaying taking the deposit to make things easier for us. On the packing the team took photos of the disassembly process so furniture could be re-built easily and properly. They were careful and wrapped things really well. Nothing broke in the move and they even wrapped some treasured possessions that we took so they'd survive the move. When things ran late and I had to leave the packing slightly early to make it back to Manchester in time to drop the chickens with a coop while we were renting they did a video tour of the house to make sure nothing was missed. They even ran the hoover over the bits of the house I hadn't been able to so it would be good for the next people. And at this end they were great too. Unloaded quickly, coped with many heavy objects and moved them with care. Built furniture well. In short... really happy. Have already recommended to at least one set of friends who are moving and would do so again.
Customer in Greater Manchester Posted on 15/11/2021 , work completed 15/10/2021
The trader replied (on 18/10/2022)
Hi, Thank you for your review, we really appreciate it :) We're glad we were able to help make the move as easy as possible for you. Jo, Rich & all the team @ Move on
Move with confidence
Customer Service
Quality
Value
Nothing to fault at all. Jason and Dave were great throughout and took the stress out of moving. Top marks all round. They packed everything well and took the upmost care with my possessions. I would have no hesitation in recommending to others.
Dave in Bristol City Posted on 19/05/2022 , work completed 26/04/2022
The trader replied (on 18/10/2022)
Thank you Dave for a great review! We hope you are settling in well.
Highly recommended. Excellent service.
Customer Service
Quality
Value
We used Move On after looking at local Facebook reviews. All of which were glowing. We contacted the firm and asked for the packing service. Rich who came out for the initial survey was throughly knowledgable and friendly. The quote we got was very competitive and we were happy to go ahead. We pencilled in dates that kept changing and changing as house moves do, but Jo and Helen were so understanding, supportive and helpful and took away the stresses we had with calmness and professionalism. On the day before the pack a great team led by Rob, started to pack what was a very large move. The whole team was incredibly friendly and super efficient. Nothing was too much trouble for them to do. On the move date after finishing our packing they moved us in with the same skill and care. Not finishing the very large job until nearly 9pm that day after starting at 8am without any question of issue or complaint. The team have been back since again to make sure everything was just right for us and we couldn’t be happier. Without hesitation we have no question about recommending them. Every single member of the team was great and the price was very competitive. Thank you all so much again. James and Lianne
Customer in North Somerset Posted on 28/10/2022 , work completed 21/10/2022
The trader replied (on 04/11/2022)
Thank you for such a great review James and Lianne, it was a pleasure working with you both. Thank you again for choosing us to be a part of your move. We hope you are settling into your new home well and, we wish you all the best for the future!
Fast, Hardworking and Professional
Customer Service
Quality
Value
Move On Removals and Storage ltd were brilliant from start to finish. Jo communicated everything to us and Rich was a great help with answering any questions we had on his visit. We were so grateful to the team on moving day for taking the stress out of everything with the way they went about things in a professional and courteous manner. We have recommended them to members of our family and would not hesitate in using them again!
(your username) Posted on 28/08/2022 , work completed 22/08/2022
The trader replied (on 21/10/2022)
Thank you for a great review! We are pleased that we were able to take the stress out of everything for you. We look forward to hopefully working with either yourself or family members in the future. All the best.
Brilliant company, fantastic service
Customer Service
Quality
Value
I was absolutely dreading my move day but it ended up being a breeze, thanks to Move On. Everything went to plan and was done within the agreed schedule and budget. Richard and Jo provided excellent support leading up to the day of the move and the price was very competitive. On the day itself, Rob and his team were cheerful, polite, helpful, punctual and fun - nothing was too much trouble! I can't rate this company highly enough - very strongly recommended!
Customer in Somerset Posted on 05/10/2022 , work completed 26/09/2022
The trader replied (on 21/10/2022)
Thank you for a great review, we really appreciate it. It was a pleasure being part of your move. We hope you settle in well and enjoy your new home.
Superb service. Highly recommended!
Customer Service
Quality
Value
I used Move On Removals after examining online reviews for companies in the Bristol area. I found them to be extremely friendly, accommodating and competitively priced. I would not hesitate to use them in the future or recommend them to friends.
Customer in Bristol City Posted on 06/04/2023 , work completed 10/02/2023
The trader replied (on 06/04/2023)
Thank you for your kind review, We really appreciate it! We are happy that you chose Move on to be apart of your move and we hope you are settling in well. Wishing you best of luck in your new home.
A Moving Company that really cares!
Customer Service
Quality
Value
I recently used Move On for a local move and they made what can be a really stressful experience smooth and stress-free. From the moment I first contacted them they were friendly and personable, and really made me feel like I was in good hands. Communication was great ahead of the move, and when they arrived the team leader Joe talked me through the process and prepared me for the day. You can see they have a commitment to quality service - they took great care to pack and and move all my belongings safely and efficiently and were quick to ask questions if there was any doubt. I was really impressed with their attention to detail and the way they went above and beyond to make sure everything was done right. The Move On team took the stress out of the whole process. What could have been a really overwhelming experience felt like a breeze. They were so professional and reliable that I felt like I could just relax and let them handle everything. What really stood out though was their personable and friendly approach, they were lovely to work with. And to top it all off, they even gave me a housewarming gift once we arrived at my new place! That was such a thoughtful touch and really made me feel like they cared about me and my move. Overall, I can't recommend Move On enough. If you're looking for a packing and moving company that is friendly, personable, and delivers high quality service, look no further.
Customer in Bristol City Posted on 05/05/2023 , work completed 29/04/2023
The trader replied (on 18/05/2023)
Thank you for such an outstanding review! We absolutely love to hear what a great service our team have provided. We always ensure our team go above and beyond to ensure your move is as stress free as possible. We hope you are settling into your new home.
Absolutely Amazing Service
Customer Service
Quality
Value
Words cannot express how amazing this company is! Zero stress on our moving day thanks to these guys. They stayed right until the end of the day to make sure we were comfortable in our new home. All items were handled with extreme care and proofing was added to doors, flooring to deter any damage. Nothing was too much trouble for these lovely polite guys. You won't find a better removal company.
Customer in South Gloucestershire Posted on 15/08/2023 , work completed 22/02/2022
The trader replied (on 25/09/2023)
Thank you for this review, it really means a lot. We are grateful to have been a part of your move. All the best in your new home!
Very professional
Customer Service
Quality
Value
Carried out our house move with great professionalism, nothing was too much trouble. Everyone is so friendly and easy to deal with. If I was told someone would return my call, they did, which is a novelty in itself ! I would not hesitate to recommend Move On, they were brilliant
Customer in North Somerset Posted on 19/08/2023 , work completed 04/07/2023
The trader replied (on 21/08/2023)
We really appreciated this review, it was a pleasure working with you. All the best from the Team at Move On!
Best Moving Company!
Customer Service
Quality
Value
I have used Move On twice and when I move again I will without a doubt use them again. Moving is so very stressful to have a team such as Move On, who are empathetic and work tirelessly to get the job done, takes a lot of the stress away. The whole process from initial enquiry to Rich coming out and taking inventory felt really personalised. On the day of the move, the team was on time and kept the same level of positive energy throughout the day! I feel as though I made new friends with Ben and Troy, who worked with Rich on our last move. The team were incredibly patient and it was a very challenging move, in terms of access. They were with us the whole day and only left when everything was done, they even ensured the beds were made up! We could not have done it without them and I can´t sing their praises enough. Another huge thank you to the Move On Team
Customer in Bristol City Posted on 08/12/2023 , work completed 11/11/2023
The trader replied (on 05/01/2024)
Thank you so much for your positive review. We have enjoyed working with you and look forward to doing so again in the future.
House Move
Customer Service
Quality
Value
From our first contact with Move On Removals and Storage until the very last items were in our new property and erected as necessary we cannot fault them. Their professional, caring and efficient handling of this very big event in our lives and their re-assuring and friendly support proved invaluable. Every thought was given to making the process as easy as possible for us and we cannot thank them enough for all the hard work they did before, during and after the day. Great care was taken with packing our belongings whilst protecting our home during the process. Everything was secure and kept safe in transit and off-loaded with equal care and efficiency. They did not leave until they were sure we were as prepared as much as possible in our new home. We cannot recommend them highly enough.
Customer in Bath and North East Somerset Posted on 12/01/2024 , work completed 04/01/2024
Brilliant service from start to finish
Customer Service
Quality
Value
We used Move On Removals because they did a fantastic job packing and moving my parents in January. I really couldn't imagine all of our stuff being moved (and dismanted and re-assembled) in one day but Callum and the team did an amazing job on the day. They were friendly, professional and very efficient. They also showed our belongings and properties great respect throughout using protective floor coverings, door covers, furniture covers etc. The whole process was great from the start with Rich quoting and my communications with Jo in the office. We're really pleased we used them and definitely won't hesitate to recommend them to friends and family in the future.
Customer in Bath and North East Somerset Posted on 02/05/2024 , work completed 11/04/2024
The trader replied (on 10/05/2024)
Thank you, Charlotte! We're thrilled to hear about your positive experience with Callum and our team. We strive for efficient and respectful service and your recommendation means a lot to us.