Endorsed by Which?

Move On Removals and Storage ltd

4.9

173 Reviews

Opening Hours
Today -
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Moved everything from Bristol to new city
Customer Service
Quality
Value
The whole process was made really easy from the visit to check how much to move to the efficient, respectful conveying everything to the Move On van to then unloading at the other end. And everything was handled very respectfully and carefully so that nothing was damaged in transit. Huge appreciation for making a huge move very easy & effortless. Thank you to Richard & Jo AND to James & Aiden who did the actual move.
Customer in Bristol City Posted on 08/11/2021 , work completed 03/11/2021
The trader replied (on 18/10/2022)
Hi, Thank you for your review, we really appreciate it :) Richard & All the team @ Move on
Reliable and highly organised
Customer Service
Quality
Value
I was so anxious about moving house and trying to find a removal company. Move On were recommended to me by a friend and I felt so much better after initial contact with Jo in the office. It was all made so easy. All correspondence to Move On was really quick to respond. Quotes were easy to understand and on move day it was so organised and efficient I could just step back and let the chaps get on with it. All were really friendly, helpful and nothing was too much trouble to assist me. I've already recommended to a friend and would use them again.
Customer in South Gloucestershire Posted on 11/10/2021 , work completed 17/09/2021
The trader replied (on 18/10/2022)
Hi, Thank you for your review, we really appreciate it :) All the team @ Move on
Excellent and efficient service, really took the stress out of moving.
Customer Service
Quality
Value
Really pleased with the service. Friendly and relaxed individuals that made moving heavy furniture look easy. It took no longer than a few hours and was really impressed by how efficiently and quickly they got the job done. Will definitely be recommending.
Customer in South Gloucestershire Posted on 21/04/2022 , work completed 20/04/2022
The trader replied (on 03/05/2022)
Thank you for this review, we really enjoyed working with you.
Successful, stress-free move with personable staff
Customer Service
Quality
Value
The MoveOn Removals team were great from start to finish. Any queries in the build up to the move were answered by the team at the office promptly. The quote was tailored to our move at a reasonable price, alongside a price list for extra items such as boxes and tape. The team on the day of the move were friendly and considerate of our belongings, taking time when shifting items. The team returned when it suited us to collect any unused boxes which was really helpful, going the extra mile. There's no doubt I'll be using Move On Removals next time and always recommending to friends.
Michael in South Gloucestershire Posted on 09/08/2022 , work completed 22/07/2022
The trader replied (on 20/10/2022)
Thanks you for such a kind review, it was great working with you! we look forward to working with you or your friends in the future.
Great team of movers
Customer Service
Quality
Value
Recently used for a move from a masionette flat to townhouse with lots of stairs at each end, and very hot weather, and the team were great, really friendly blokes even after a long wait to get the keys, would definitely recommend using this company
Customer in North Somerset Posted on 14/08/2022 , work completed 08/08/2022
The trader replied (on 20/10/2022)
Thank you for your kind review, we are happy to have been able to help.
Great removal company
Customer Service
Quality
Value
I chose Move On because I prefer to use family firms. I am so glad I did because they could not have been better. From my first enquiry to the final removal of the emptied boxes everyone was charming and helpful. It was clear that theirs is a happy working team and for me it was a pleasure to have them do the move. They were punctual, worked quickly and wrapped everything very well; both the move out and the move in presented difficulties because of the layout of the buildings – this was all dealt with great good humour. I will wholeheartedly recommend Move On to anyone I know who will be moving. It is most reassuring to have total confidence in the ability and pleasantness of the people who are doing this when it is recognized that moving is a stressful time. I could not have wanted any better service. Thank you Move On.
Customer in Bristol City Posted on 22/04/2023 , work completed 06/02/2023
The trader replied (on 18/05/2023)
Thank you for your review! it is fantastic to hear we were able to take the stress away from your move. We hope you are settling in well and enjoying your new home.
Great service
Customer Service
Quality
Value
Professional service, friendly and professional moving team. Good communication from start to finish and lots of advice on how to prepare for the move. Highly recommend and will use again.
Customer in Bristol City Posted on 16/05/2023 , work completed 29/03/2023
The trader replied (on 18/05/2023)
Thank you for taking the time to write us a review, we really appreciate it.
Short notice move
Customer Service
Quality
Value
Following my mother's transfer from the hospital to a care home, we were keen to have some of her furniture, including her riser/recliner chair moved to her new home as quickly as possible. Calling Helen at Move On Removals on Easter Saturday, she arranged for 2 removers for the following Tuesday to do the move for us. Aiden and Callum arrived promptly at the agreed time and carried out the move with a cheery willingness, keen to help as much as they could, and with very little fuss. I cannot recommend this company and their staff highly enough - I couldn't fault them in any way - and look forward to another opportunity to employ them
Liz in Bristol City Posted on 17/04/2023 , work completed 11/04/2023
The trader replied (on 18/05/2023)
Thank you for your kind review Liz, We really appreciate it! It was a pleasure assisting with the move and we look forward to working with you again in the future. We wish you all the best.
Friendly, efficient and professional removal and storage solutions
Customer Service
Quality
Value
We found Move On Removals and Storage via the Which? Trusted Traders page and were pleased to find a local, family business. We have been using them for well over a year now. On our first move, they packed up my mother's house and moved her furniture and valuables into storage. Using the detailed inventory they produced we have been easily able to identify items and since the first move they have located individual items and delivered them to us on a couple of occasions. Nothing is every a problem. We are using Move On again later this year for the final move out of our storage unit and looking forward to seeing the team again - who are all absolutely lovely! Move On made what could have been a stressful and emotional move, enjoyable. We have kept in touch and often phone to work through our plans. Jo in the office is always super helpful and patient. All staff are fully trained, polite, hard working and respectful of the belongings that they are handling. It is clear that they are looked after by their employers and enjoy their work. We couldn't be more delighted with the service we have received so far and would not hesitate to recommend them.
Customer in Wiltshire Posted on 11/06/2023 , work completed 26/01/2022
The trader replied (on 25/09/2023)
Thank you for this lovely review. We always enjoy being able to work with customers again, it has been a pleasure working with you and your family! All the best, the Team at Move On.
Excellent Service
Customer Service
Quality
Value
Mine was a small removal job. The company were well presented, communicative and responsive to my requirements. The two man team arrived promptly, were polite, accommodating and hard working. A pleasure to be dealt with courteously and efficiently.
Customer in Derbyshire Posted on 28/08/2023 , work completed 27/06/2023
The trader replied (on 25/09/2023)
Thank you for this concise review, we were pleased to be a part of your move!
Move on removals friendly and professional
Customer Service
Quality
Value
Excellent company and staff. Move on made our move to our retirement home a good experience...all staff friendly and accommodating Professional work is done to high standards...everything is transported in insulated boxes to protect items resulting in no damage. Move on provide a wonderful service and we could not have made our move without them Thanks to James..Jo...Richard. Aidan...and all the guys.
Customer in North East Somerset Posted on 29/08/2023 , work completed 15/08/2023
The trader replied (on 25/09/2023)
What a fantastic review, thank you so much for this and we are really pleased we could be a part of your move, it was a pleasure working with such great customers as yourselves!
Fantastic service
Customer Service
Quality
Value
An absolute pleasure to deal with from start to finish. Nothing was too much trouble and the lads were amazing….courteous, friendly and professional….they made the whole move stress free. If you’re moving house don’t look any further than these guys.
Customer in Bristol City Posted on 05/09/2023 , work completed 03/09/2023
The trader replied (on 25/09/2023)
Thank you for this review, it was a pleasure working with you and we wish you all the best in your new home!
Effective, efficient and reliable.
Customer Service
Quality
Value
Move On were great from the very first contact to the final box being unloaded. The response from their office to the movers themselves, all were excellent. They dealt with what became a stressful move in an extremely helpful and responsive manner, and took so much of the stress out of the situation I was immensely relived. A company I've used before, and they would be my first choice removal company again.
Customer in Bristol City Posted on 11/12/2023 , work completed 03/11/2023
Absolutely Fantastic!
Customer Service
Quality
Value
Moving house can be such a stressful time, and I had the added worry of moving from Manchester to Devon. But the team at Move On made moving out of my old house and into my new one a stress free, and actually fun experience. From the beginning of the process, Jo and Rich were fantastic. I had a few issues with my completion date, and with the logistics of it all, they were so accommodating with dates. The level of communication was excellent. Jo helped so much with the planning of the move and stayed in constant contact. Rich arranged a video call with me so that I could show him round the house to plan what size, and how many vans were needed. When it came to moving day, Callum and Troy arrived at my old house in the morning. They brought boxes, paper and blankets for me to wrap up all my kitchen stuff. They were both so professional and pleasant. They worked so hard and carefully wrapped and removed my belongings into the vans. They were extremely lovely and happy guys that made me feel totally at ease. Nothing was too much trouble. I then met them in Devon for exchange day. Moving in day was with Troy and Joe. Again, so helpful and great fun. They put down floor coverings in the house to protect the carpets and moved everything in with great care. They even put the IKEA beds up for me, I hardly had to do a thing! I highly recommend Move on!! It was an absolute pleasure to have met you all. A huge thank you to all of you.
Customer in Torbay Posted on 13/03/2024 , work completed 17/10/2023
The trader replied (on 15/03/2024)
We're delighted to hear your move went smoothly! Thank you for your kind recognition of our team, we always strive to make your relocation as stress-free as possible. Best Regards.
Professional and helpful movers
Customer Service
Quality
Value
I have used this company twice to move house and both times they were easy to work with, very professional, on time and moved our belongings with great care. Highly recommended.
Customer in Bristol City Posted on 17/02/2024 , work completed 09/02/2024
The trader replied (on 23/02/2024)
We appreciate your loyalty and kind words. We're delighted to hear about your excellent experience with our moving services. Thank you!
Amazing service….again
Customer Service
Quality
Value
We recently had to move at quite short notice. We had used Move On Removals before and really wanted to use them again. Jo at the office bent over backwards to get our preferred date booked in despite the short notice. Once again Rich and the team were professional, courteous and friendly throughout the whole move and made the whole thing completely stress free. Fantastic service from start to finish. Thanks guys
Customer in Bristol City Posted on 05/10/2024 , work completed 03/10/2024
The trader replied (on 11/10/2024)
Thank you! We're delighted to hear Jo, Rich, and the team made your move stress-free and accommodated your preferred date. We look forward to helping you again in the future!
Great team, efficient and friendly movers
Customer Service
Quality
Value
We recently used Move On Removals for two moves: first from our home to storage, and then from storage to our new house. They were fantastic throughout the entire process. The office team was incredibly organized, responding to emails promptly, politely, and always with a helpful attitude. Callum led the moving team, coordinating everything seamlessly. The team worked efficiently and with great care, and it was clear they knew each other well, which created a positive, upbeat atmosphere during the move. They took excellent care of our belongings and were always willing to assist with anything we needed. After moving us into our new home, they genuinely seemed happy for us and, even after a long day, cheerfully helped us place a few extra items where we wanted them. We’ve used Move On Removals multiple times over the years, and we completely trust them to do an exceptional job every time. We highly recommend the team—every interaction with them has been outstanding.
Customer in Bristol City Posted on 11/10/2024 , work completed 11/09/2024
The trader replied (on 18/10/2024)
Thank you for your detailed review and continued trust in us. We're delighted to hear about your positive experiences with our team. We'll make sure to share your kind words with Callum and the team. Enjoy your new home!
Excellent service
Customer Service
Quality
Value
I used Move On Removals for a long distance move from Bristol to Yorkshire. The pre-move service was excellent - including a second quote after I had reduced the amount of things to be moved. Jo's calm support when finding and moving potential dates was great and there were none of the hidden extras some other companies charge. The team over the four days of packing and moving (Callum, James, Lee, Geoff and Marc) were really customer focused and a worked so well as a team. They took the stress out of the move and were really pleasant. I would recommend them over any other removal company I have used in the past.
Customer in North Yorkshire Posted on 29/10/2024 , work completed 11/10/2024
The trader replied (on 01/11/2024)
Thank you for your kind words! We're delighted that our team made your move stress-free and pleasant. Your recommendation means a lot to us, and we're grateful for your trust in our services.
Excellent removal storage service
Customer Service
Quality
Value
Moving house is at best a stressful time but what can really help is to find a company offering a highly reliable moving service with the additional storage options. Not only this ...Move on Removals wraps this in a very personal service in which you feel they really care. I had to extend my storage period and over time retrieve certain items all done with the minimum of fuss. Thank you Jo and Richard, wishing you continuing every success in the future with your business and growing family.
Customer in Gloucestershire Posted on 05/04/2025 , work completed 02/04/2025
The trader replied (on 11/04/2025)
Thank you for your thoughtful feedback! We're so pleased to hear we could make your move and storage experience smoother. Your kind words mean a lot to us and the team. Wishing you all the best!
Very friendly.
Customer Service
Quality
Value
The team that carried out our removal were a friendly crew and nothing seemed to be too much trouble for them.
Customer in South Gloucestershire Posted on 17/01/2025 , work completed 09/02/2024
The trader replied (on 31/01/2025)
We're delighted to hear our team made your removal process smooth and stress-free. Thank you for sharing your experience with us!
Fantastic service from start to finish!
Customer Service
Quality
Value
We used Move on Removals for our house move in January and the service was absolutely fantastic the first contact to the move itself. The team on the day – Joe, Marc and Lee were amazing. Polite, hard working and respectful of our home. They worked sooooo hard and with very little break. We found them polite, courteous, humorous and personable and they are all a credit to your company. Highly recommended.
Customer in South Gloucestershire Posted on 13/04/2025 , work completed 10/10/2024
Great removal company for a complex move.
Customer Service
Quality
Value
Move On Removals and Storage Ltd were very professional and a pleasure to work with during our complex move involving multiple trips and vans. Richard, Jo and Callum guided us brilliantly through the complexities of the move and planned it meticulously. On the moving days the teams were helpful and efficient and went to great lengths to protect the house and keep the carpets clean. Everything was left immaculate afterwards and our belonging were very carefully and expertly packed. We wouldn't hesitate to recommend Move On Removals and Storage Ltd. A big thank-you to all the teams who helped us: Richard, Jo, Callum, Rich, Troy, Max, James, Lee, John and Stumps.
Customer in Somerset Posted on 12/05/2025 , work completed 09/04/2025
The trader replied (on 16/05/2025)
Thank you for your kind words! We're thrilled our team could make your complex move seamless and stress-free. Your appreciation means a lot to everyone involved. We're glad we met your expectations and hope to assist you again in the future!
Regular Move On Customer
Customer Service
Quality
Value
Moving for the 3rd time recently in almost as many years, I didn't need to think twice about who to contact. A huge shout out to Lee, Troy, Seb and Charlie for bringing the postivie energy and professionalism on the day. Thank you
Customer in Bristol City Posted on 15/09/2025 , work completed 02/07/2025
The trader replied (on 22/09/2025)
Thank you for your kind words! We're thrilled to hear that Lee, Troy, Seb, and Charlie made your move smooth and positive. Wishing you all the best in your new home!
Fantastic service
Customer Service
Quality
Value
Move On have been excellent throughout the whole process - from Rich coming round to quote and offering a ton of useful tips, to the super friendly team in the office (Jo and Helen) and the brilliant guys who moved us on the day. The whole experience has been easy and nothing was too much trouble. Callum lead the team on move day and they were all so professional and friendly. They disassembled and reassembled furniture and protected everything well, including an upright piano and large american fridge/freezer. They made what could have been a rather stressful day go very smoothly. Thanks Move On. Would highly recommend!
Customer in Bath and North East Somerset Posted on 20/03/2026 , work completed 27/02/2026
Great service
Customer Service
Quality
Value
Brilliant service from start to finish. Very efficient and respectful and helped make the move as smooth as possible. Special thanks to Lee, Bibi, Troy, Jon, Max, Tom, Cal and Rich
Customer in South Gloucestershire Posted on 29/05/2026 , work completed 21/05/2026