Endorsed by Which?

Move On Removals and Storage ltd

4.9

173 Reviews

Opening Hours
Today -
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Short notice move
Customer Service
Quality
Value
Following my mother's transfer from the hospital to a care home, we were keen to have some of her furniture, including her riser/recliner chair moved to her new home as quickly as possible. Calling Helen at Move On Removals on Easter Saturday, she arranged for 2 removers for the following Tuesday to do the move for us. Aiden and Callum arrived promptly at the agreed time and carried out the move with a cheery willingness, keen to help as much as they could, and with very little fuss. I cannot recommend this company and their staff highly enough - I couldn't fault them in any way - and look forward to another opportunity to employ them
Liz in Bristol City Posted on 17/04/2023 , work completed 11/04/2023
The trader replied (on 18/05/2023)
Thank you for your kind review Liz, We really appreciate it! It was a pleasure assisting with the move and we look forward to working with you again in the future. We wish you all the best.
Effective, efficient and reliable.
Customer Service
Quality
Value
Move On were great from the very first contact to the final box being unloaded. The response from their office to the movers themselves, all were excellent. They dealt with what became a stressful move in an extremely helpful and responsive manner, and took so much of the stress out of the situation I was immensely relived. A company I've used before, and they would be my first choice removal company again.
Customer in Bristol City Posted on 11/12/2023 , work completed 03/11/2023
Amazing service….again
Customer Service
Quality
Value
We recently had to move at quite short notice. We had used Move On Removals before and really wanted to use them again. Jo at the office bent over backwards to get our preferred date booked in despite the short notice. Once again Rich and the team were professional, courteous and friendly throughout the whole move and made the whole thing completely stress free. Fantastic service from start to finish. Thanks guys
Customer in Bristol City Posted on 05/10/2024 , work completed 03/10/2024
The trader replied (on 11/10/2024)
Thank you! We're delighted to hear Jo, Rich, and the team made your move stress-free and accommodated your preferred date. We look forward to helping you again in the future!
Great team, efficient and friendly movers
Customer Service
Quality
Value
We recently used Move On Removals for two moves: first from our home to storage, and then from storage to our new house. They were fantastic throughout the entire process. The office team was incredibly organized, responding to emails promptly, politely, and always with a helpful attitude. Callum led the moving team, coordinating everything seamlessly. The team worked efficiently and with great care, and it was clear they knew each other well, which created a positive, upbeat atmosphere during the move. They took excellent care of our belongings and were always willing to assist with anything we needed. After moving us into our new home, they genuinely seemed happy for us and, even after a long day, cheerfully helped us place a few extra items where we wanted them. We’ve used Move On Removals multiple times over the years, and we completely trust them to do an exceptional job every time. We highly recommend the team—every interaction with them has been outstanding.
Customer in Bristol City Posted on 11/10/2024 , work completed 11/09/2024
The trader replied (on 18/10/2024)
Thank you for your detailed review and continued trust in us. We're delighted to hear about your positive experiences with our team. We'll make sure to share your kind words with Callum and the team. Enjoy your new home!
Excellent service
Customer Service
Quality
Value
I used Move On Removals for a long distance move from Bristol to Yorkshire. The pre-move service was excellent - including a second quote after I had reduced the amount of things to be moved. Jo's calm support when finding and moving potential dates was great and there were none of the hidden extras some other companies charge. The team over the four days of packing and moving (Callum, James, Lee, Geoff and Marc) were really customer focused and a worked so well as a team. They took the stress out of the move and were really pleasant. I would recommend them over any other removal company I have used in the past.
Customer in North Yorkshire Posted on 29/10/2024 , work completed 11/10/2024
The trader replied (on 01/11/2024)
Thank you for your kind words! We're delighted that our team made your move stress-free and pleasant. Your recommendation means a lot to us, and we're grateful for your trust in our services.
Did their magic
Customer Service
Quality
Value
I found the whole company to be fantastic right from the start and for every stage. They were friendly and thorough in all their communications via phone or emails. The survey was done at a time and in a way that suited me. I got a good vibe of their helpfulness and how professional they were so chose them out of the three quotes I got. On the move day itself, they were just exemplary. Arrived on time as promised, fully prepared with all the required equipment and were friendly. Then they did their magic. Taking good care of everything, they emptied rooms and the whole house before I realised. Superb! Then the same great service at the other end. I had mostly labelled everything so they just delivered it all to the right place, checking if not sure. Leaving me to relax that all the house sale and buy process was finally over, and could just entertain my friend. For previous house moves, I didn't have as much furniture and had days to move my stuff. I therefore did them myself or with friends over several trips. This move had to be completed in one day and I am glad I chose a moving company. Then super pleased to have found this one. They made it easy throughout and I am glad of the results.
Customer in South Gloucestershire Posted on 05/06/2021 , work completed 14/05/2021
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) All the team @ Move on
Friendly, helpful and efficient
Customer Service
Quality
Value
Used move on to move from a 3 bed to a 4 bed following a house sale/purchase. We had to change the date several times because of issues with the chain, and Jo in the office was the most flexible, helpful and friendly person I could have asked for. The 3 gentlemen that did the move on the day were super professional, kept everything really tidy and the house/carpets clean. I was very impressed at how respectful of my neighbours’ front gardens and parking spaces they were. Couldn’t recommend the more!
Customer in South Gloucestershire Posted on 17/12/2021 , work completed 15/12/2021
The trader replied (on 18/10/2022)
Hi, Thank you so much for your kind words, they really are appreciated. Jo and all the team @ move on
Great work!
Customer Service
Quality
Value
We have nothing but praise for Move on. They were really professional and friendly and got the job done swiftly and safely. We would highly recommend their services to anyone who will be moving home.
Customer in Bristol City Posted on 23/01/2022 , work completed 17/01/2022
The trader replied (on 23/02/2022)
Thank you for the review, it was an absolute pleasure working with you!
Amazing service - highly recommend
Customer Service
Quality
Value
From the first contact we found Rich and his team to be friendly and professional. In the lead up to the move they made us feel confident and answered all of our queries in a way that made us feel reassured. During the packing and moving the team were brilliant - it was like having a group of friends helping us move. Rich went above and beyond - even visiting post move to help with a couple of things settling us in. (A perk of using a local company) We would thoroughly recommend Move On Removals and have been doing so to several of our friends who have been moving house.
Jacqueline in Bristol City Posted on 06/11/2022 , work completed 03/08/2022
The trader replied (on 13/11/2022)
Thank you for such a kind review Jacqueline, it's so nice to hear that we were able to reassure you with any doubts or queries you had. We understand that moving is a very stressful process and want to make this as easy as we possibly can for you. We hope you are settling in well, we wish you all the best.
House removals
Customer Service
Quality
Value
Cannot fault the service provided from a very friendly team at such short notice. Everything was very well packed and stored safely with no damages. Our move went very well and I would highly recommend this company.
Yvette in Torfaen Principal Area Posted on 11/11/2022 , work completed 28/10/2022
The trader replied (on 09/12/2022)
Thank you for such a kind review Yvette! we are so pleased to have been able to complete this move for you. We wish you all the best for the future.
Great removals experience
Customer Service
Quality
Value
Our house move removals was carried out by James, Aiden and Sunny. It was a great experience from start to finish. Nothing was too much trouble on the day and it was a much better experience for them being there. We would not hesitate to recommend this company and these lads and would choose the company next time too!
Customer in South Gloucestershire Posted on 28/10/2022 , work completed 25/10/2022
The trader replied (on 04/11/2022)
Thank you for a kind review, we are happy to have been able to make the moving experience more enjoyable for you. We wish you all the best in your new home!
Happy Movers
Customer Service
Quality
Value
We were really pleased with every step of the process from getting the quote all the way through to when the last box was put carefully in its place. The removals team were professional, courteous and nothing was too much trouble. We would definitely recommend them and expect to use them again in the future.
Customer in Greater London Posted on 19/08/2022 , work completed 09/08/2022
Friendly, efficient and professional removal and storage solutions
Customer Service
Quality
Value
We found Move On Removals and Storage via the Which? Trusted Traders page and were pleased to find a local, family business. We have been using them for well over a year now. On our first move, they packed up my mother's house and moved her furniture and valuables into storage. Using the detailed inventory they produced we have been easily able to identify items and since the first move they have located individual items and delivered them to us on a couple of occasions. Nothing is every a problem. We are using Move On again later this year for the final move out of our storage unit and looking forward to seeing the team again - who are all absolutely lovely! Move On made what could have been a stressful and emotional move, enjoyable. We have kept in touch and often phone to work through our plans. Jo in the office is always super helpful and patient. All staff are fully trained, polite, hard working and respectful of the belongings that they are handling. It is clear that they are looked after by their employers and enjoy their work. We couldn't be more delighted with the service we have received so far and would not hesitate to recommend them.
Customer in Wiltshire Posted on 11/06/2023 , work completed 26/01/2022
The trader replied (on 25/09/2023)
Thank you for this lovely review. We always enjoy being able to work with customers again, it has been a pleasure working with you and your family! All the best, the Team at Move On.
Excellent Service
Customer Service
Quality
Value
Mine was a small removal job. The company were well presented, communicative and responsive to my requirements. The two man team arrived promptly, were polite, accommodating and hard working. A pleasure to be dealt with courteously and efficiently.
Customer in Derbyshire Posted on 28/08/2023 , work completed 27/06/2023
The trader replied (on 25/09/2023)
Thank you for this concise review, we were pleased to be a part of your move!
Move on removals friendly and professional
Customer Service
Quality
Value
Excellent company and staff. Move on made our move to our retirement home a good experience...all staff friendly and accommodating Professional work is done to high standards...everything is transported in insulated boxes to protect items resulting in no damage. Move on provide a wonderful service and we could not have made our move without them Thanks to James..Jo...Richard. Aidan...and all the guys.
Customer in North East Somerset Posted on 29/08/2023 , work completed 15/08/2023
The trader replied (on 25/09/2023)
What a fantastic review, thank you so much for this and we are really pleased we could be a part of your move, it was a pleasure working with such great customers as yourselves!
Fantastic service
Customer Service
Quality
Value
An absolute pleasure to deal with from start to finish. Nothing was too much trouble and the lads were amazing….courteous, friendly and professional….they made the whole move stress free. If you’re moving house don’t look any further than these guys.
Customer in Bristol City Posted on 05/09/2023 , work completed 03/09/2023
The trader replied (on 25/09/2023)
Thank you for this review, it was a pleasure working with you and we wish you all the best in your new home!
Absolutely Fantastic!
Customer Service
Quality
Value
Moving house can be such a stressful time, and I had the added worry of moving from Manchester to Devon. But the team at Move On made moving out of my old house and into my new one a stress free, and actually fun experience. From the beginning of the process, Jo and Rich were fantastic. I had a few issues with my completion date, and with the logistics of it all, they were so accommodating with dates. The level of communication was excellent. Jo helped so much with the planning of the move and stayed in constant contact. Rich arranged a video call with me so that I could show him round the house to plan what size, and how many vans were needed. When it came to moving day, Callum and Troy arrived at my old house in the morning. They brought boxes, paper and blankets for me to wrap up all my kitchen stuff. They were both so professional and pleasant. They worked so hard and carefully wrapped and removed my belongings into the vans. They were extremely lovely and happy guys that made me feel totally at ease. Nothing was too much trouble. I then met them in Devon for exchange day. Moving in day was with Troy and Joe. Again, so helpful and great fun. They put down floor coverings in the house to protect the carpets and moved everything in with great care. They even put the IKEA beds up for me, I hardly had to do a thing! I highly recommend Move on!! It was an absolute pleasure to have met you all. A huge thank you to all of you.
Customer in Torbay Posted on 13/03/2024 , work completed 17/10/2023
The trader replied (on 15/03/2024)
We're delighted to hear your move went smoothly! Thank you for your kind recognition of our team, we always strive to make your relocation as stress-free as possible. Best Regards.
Professional and helpful movers
Customer Service
Quality
Value
I have used this company twice to move house and both times they were easy to work with, very professional, on time and moved our belongings with great care. Highly recommended.
Customer in Bristol City Posted on 17/02/2024 , work completed 09/02/2024
The trader replied (on 23/02/2024)
We appreciate your loyalty and kind words. We're delighted to hear about your excellent experience with our moving services. Thank you!
Excellent removal storage service
Customer Service
Quality
Value
Moving house is at best a stressful time but what can really help is to find a company offering a highly reliable moving service with the additional storage options. Not only this ...Move on Removals wraps this in a very personal service in which you feel they really care. I had to extend my storage period and over time retrieve certain items all done with the minimum of fuss. Thank you Jo and Richard, wishing you continuing every success in the future with your business and growing family.
Customer in Gloucestershire Posted on 05/04/2025 , work completed 02/04/2025
The trader replied (on 11/04/2025)
Thank you for your thoughtful feedback! We're so pleased to hear we could make your move and storage experience smoother. Your kind words mean a lot to us and the team. Wishing you all the best!
Very friendly.
Customer Service
Quality
Value
The team that carried out our removal were a friendly crew and nothing seemed to be too much trouble for them.
Customer in South Gloucestershire Posted on 17/01/2025 , work completed 09/02/2024
The trader replied (on 31/01/2025)
We're delighted to hear our team made your removal process smooth and stress-free. Thank you for sharing your experience with us!
Great removal company for a complex move.
Customer Service
Quality
Value
Move On Removals and Storage Ltd were very professional and a pleasure to work with during our complex move involving multiple trips and vans. Richard, Jo and Callum guided us brilliantly through the complexities of the move and planned it meticulously. On the moving days the teams were helpful and efficient and went to great lengths to protect the house and keep the carpets clean. Everything was left immaculate afterwards and our belonging were very carefully and expertly packed. We wouldn't hesitate to recommend Move On Removals and Storage Ltd. A big thank-you to all the teams who helped us: Richard, Jo, Callum, Rich, Troy, Max, James, Lee, John and Stumps.
Customer in Somerset Posted on 12/05/2025 , work completed 09/04/2025
The trader replied (on 16/05/2025)
Thank you for your kind words! We're thrilled our team could make your complex move seamless and stress-free. Your appreciation means a lot to everyone involved. We're glad we met your expectations and hope to assist you again in the future!
Fantastic service from start to finish!
Customer Service
Quality
Value
We used Move on Removals for our house move in January and the service was absolutely fantastic the first contact to the move itself. The team on the day – Joe, Marc and Lee were amazing. Polite, hard working and respectful of our home. They worked sooooo hard and with very little break. We found them polite, courteous, humorous and personable and they are all a credit to your company. Highly recommended.
Customer in South Gloucestershire Posted on 13/04/2025 , work completed 10/10/2024
Regular Move On Customer
Customer Service
Quality
Value
Moving for the 3rd time recently in almost as many years, I didn't need to think twice about who to contact. A huge shout out to Lee, Troy, Seb and Charlie for bringing the postivie energy and professionalism on the day. Thank you
Customer in Bristol City Posted on 15/09/2025 , work completed 02/07/2025
The trader replied (on 22/09/2025)
Thank you for your kind words! We're thrilled to hear that Lee, Troy, Seb, and Charlie made your move smooth and positive. Wishing you all the best in your new home!
Fantastic service
Customer Service
Quality
Value
Move On have been excellent throughout the whole process - from Rich coming round to quote and offering a ton of useful tips, to the super friendly team in the office (Jo and Helen) and the brilliant guys who moved us on the day. The whole experience has been easy and nothing was too much trouble. Callum lead the team on move day and they were all so professional and friendly. They disassembled and reassembled furniture and protected everything well, including an upright piano and large american fridge/freezer. They made what could have been a rather stressful day go very smoothly. Thanks Move On. Would highly recommend!
Customer in Bath and North East Somerset Posted on 20/03/2026 , work completed 27/02/2026
Great service
Customer Service
Quality
Value
Brilliant service from start to finish. Very efficient and respectful and helped make the move as smooth as possible. Special thanks to Lee, Bibi, Troy, Jon, Max, Tom, Cal and Rich
Customer in South Gloucestershire Posted on 29/05/2026 , work completed 21/05/2026