Endorsed by Which?

Move On Removals and Storage ltd

4.9

173 Reviews

Opening Hours
Today -
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Endorsement Reference - Move On - they do just that!
Customer Service
Quality
Value
Richard and the team at "Move On" are just lovely people to deal with. Efficient, quick, careful, thorough and on time. I've utilised their packing and removal services several times since 2017, and will be definitely doing so again for my next move...
Posted on 17/09/2020 , work completed 14/11/2019
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) Rich & All the team @ Move on
Endorsement Reference - Highly recommended
Customer Service
Quality
Value
Richard and his team helped us move from a top floor flat to a three bedroom house. He is very informative and friendly and sent me a quote very quickly. He is reasonably priced and very careful with your furniture, I felt as ease on the day of the move and his team are lovely guys. I would definitely use them again if we move in the future and will also recommend them to anyone I know that is moving
Katemuffett92, Endorsement Reference Posted on 10/09/2020 , work completed 14/08/2020
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it. :) Rich & All the team
Endorsement Reference - Five stars
Customer Service
Quality
Value
I have used this company on numerous occasions and they are always hardworking, polite and very careful. Which is definitely top of my wish list for a removals company. Highly recommended!
Ollie, Endorsement Reference Posted on 10/09/2020 , work completed 19/08/2020
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) All the team @ Move on
Fantastic service
Customer Service
Quality
Value
Move on removals moved our house contents into storage for us. They were professional, curtious and fast. They protected all doors and wrapped stuff unasked in made for purpose containers where necessary. Fantastic service and very reasonable too.
Nick in Bristol Posted on 04/05/2021 , work completed 26/04/2021
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) All the team @ Move on
Efficient, Flexible, careful and expert removals
Customer Service
Quality
Value
Move on were fantastic from start to finish, they were easy to contact, friendly, and excellent at working out what we needed with a thorough site visit so there were no surprises on the day. The quote was v reasonable and move on were incredibly flexible with our ever changing exchange and completion dates. The team were extremely polite and respectful with us and our children, and our possessions and home. I trusted them all and had no concerns at all on packing or moving day. They made a very stressful 48 hours enjoyable in many ways, and all our belongings were safely transferred with no issues whatsoever. As they are a family run business you get a very personalised service and can always contact them with any queries. Nothing was too much trouble for move on, and I highly recommend them.
Hannah in North Somerset Posted on 06/07/2021 , work completed 28/06/2021
The trader replied (on 18/10/2022)
Hi Hannah, Thank you for your review, we really appreciate it :) All the team @ Move on
Move on removal service is absolutely brilliant.
Customer Service
Quality
Value
Moving is by all accounts rather stressful we choose the company Move On Removals And Storage we are so thrilled that we did. They were beyond helpful extremely professional very personable and a great efficient team. I would highly recommend them to everyone.
Customer in Bath and North East Somerset Posted on 20/09/2021 , work completed 01/09/2021
The trader replied (on 18/10/2022)
Hi, Thank you for your review, we really appreciate it :) All the team @ Move on
Proper Job
Customer Service
Quality
Value
Move on Removals and Storage removed and stored the contents of my home in October 2021 and from the word go they took all the stress out of the moving process. Richard’s initial visit was really useful, not only in generating a very reasonable quote for the work, but it also helped me visualise how the move was going to take place. Richard came across as both experienced and enthusiastic - someone who knew what he was doing and who genuinely wanted to do the work. I was always kept in the loop by Jo at the office and she was able to accommodate some late changes the date of the move. The move day itself went smoothly the removal team carried out the work most diligently. When one considers that this work was all carried during the Covid pandemic as well one cannot recommend them highly enough. The a simple good people who do good work.
Customer in South Gloucestershire Posted on 20/02/2022 , work completed 20/10/2021
The trader replied (on 23/02/2022)
Thank you for the review, we really enjoyed being a part of your move!
Efficient, polite , conscientious
Customer Service
Quality
Value
Rich was recommended to me , and I can honestly say his and his company‘s whole approach was totally professional . When the guys arrived they were polite and showed absolute consideration on every aspect . A pleasure to have them move us and would recommend them without hesitation . Thank you .
Customer in North Somerset Posted on 08/04/2022 , work completed 31/03/2022
The trader replied (on 03/05/2022)
Thank you for this great review, it was wonderful working with you.
3rd time using Move On, they're still brilliant!
Customer Service
Quality
Value
This is the 3rd time I have used Move On Removals and as before, they were extremely accommodating with my ever changing moving dates! When the crew came to do the move, they took a lot of care in protecting the house, covering the doors etc., and were so friendly and efficient it honestly removed all the stress of moving. I was worried about a few pieces of furniture fitting, but they maneuvered them seamlessly into position. I hope I don't have to move for a while, but when I do, I will certainly be contacting Move On again!
Customer in Cornwall Posted on 17/05/2022 , work completed 04/05/2022
The trader replied (on 18/10/2022)
Thank you for a great review, it was a pleasure working with you again.
Fantastic experience, highly recommend
Customer Service
Quality
Value
Move On removals were absolutely brilliant, James, Rob and Jamie moved us and I cannot sing their praises highly enough! The lads arrived smiling and with good chat, friendly and professional. They had brought with them covers, protective materials (TV/Mirror covers, painting holders etc) which we greatly appreciated. It was a scorching hot day and still, they managed to work tirelessly moving us from a 2nd floor to a 3rd! Move On removals are a top-notch firm who I would highly recommend. The Which? endorsement made a big difference in my decision on who to pick, just knowing that the company has gone through the rigorous assessment process and the peace of mind knowing they are trusted was great. Richard who did our survey was really friendly, knowledgable and honest and I would like to say a big thank you to him, James, Rob, Jamie and the entire Move on Removals team for a stress-free successful move!
Customer in Bristol City Posted on 23/06/2022 , work completed 22/06/2022
The trader replied (on 20/10/2022)
We are thrilled to have been able to offer a stress free move for you! we wish you the best of luck for the future. Richard & the team @ Move on
Absolutely amazing service
Customer Service
Quality
Value
First time I have used movers so want sure what to expect. I have long term health issues but the team at Move On were absolutely fantastic with it. They arrived when they said, they were all very respectful of my issues and the house. They used runners and covered every thing important. They were amazingly friendly, approachable and very helpful. Nothing was too much. Communication before about pricing, dates and the scope of work was very clear. It was easy to get in touch and make changes. They didn't also get too upset when I forgot to pay the second installment. You can tell they are a close nit team which is family run I can highly recommend them for your next move. Well done team on smooth transition.
Andy in Suffolk Posted on 27/08/2022 , work completed 23/08/2022
The trader replied (on 20/10/2022)
Thank you for such a great review it was great working with you.
Nothing too much trouble; excellent service
Customer Service
Quality
Value
The service from beginning to end was really excellent. Somebody came to visit my house and assessed what needed removing and gave me tips on packing et cetera. This company are happy to move plants which was great for me as I have a lot. On moving day the team were cheerful and polite from the beginning, and made me feel relaxed about getting out of the house in time. They were clearly being careful with my belongings and making sure everything was arranged so that we could unpack smoothly at the other end. When we arrived at the new house they assembled furniture, checked to make sure boxes were going in the right rooms, and generally did all they could to help me settle. Overall I would highly recommend the team-they made a potentially stressful they into a calm, efficient and even quite enjoyable experience.
Customer in Bristol City Posted on 16/09/2022 , work completed 02/09/2022
The trader replied (on 21/10/2022)
Thank you so much for your review, it was a pleasure working with you. We are so pleased to have been able to turn what normally can be a stressful experience into an enjoyable one for you. We wish you all the best in your new home.
Excellent removal company
Customer Service
Quality
Value
Move on stored our furniture for 6 months and then took care of a home move. The team were always professional and helpful, very happy and wouldn’t hesitate to use them again
Customer in South Gloucestershire Posted on 02/01/2023 , work completed 17/11/2022
The trader replied (on 04/01/2023)
Thank for such a lovely review, we really appreciate it. We wish you all the best in your new home.
Great movers with a professional attitude
Customer Service
Quality
Value
I have moved many times over the last 25 years and found the team most efficient and professional. They looked after our possessions very well and had a great working ethos. Prior to our move, the administration and logistics were communicated well so that we knew what to expect and how the move would progress. Although we have now moved into our ‘forever’ house, if we were to move again, this would be the company that we would choose.
Customer in Worcestershire Posted on 11/10/2022 , work completed 20/09/2022
The trader replied (on 21/10/2022)
Thank you for a great review, it was great working with you on your move into your forever home. We hope you are settling in well and enjoying your new home.
Great service
Customer Service
Quality
Value
Amazing company, from start to finish we received a top service, they really could not have made our move any better, going over and above at the house we moved into. Super speedy but also taking so much care they really were a fabulous group of people. Highly recommend them!
Customer in South Gloucestershire Posted on 20/02/2023 , work completed 23/01/2023
The trader replied (on 23/02/2023)
Thank you for your lovely review! We really appreciate it. We hope you settle into your new home well.
Excellent friendly and dedicated removal company
Customer Service
Quality
Value
One of the best packing and removal companies I’ve used. Very helpful communication with the office & they offered flexibility with dates. Movers worked so hard (nearly 12 hours) and were lovely, respectful and so very helpful. They especially good at taking care of items we really valued as well as ensuring there was no damage to either property on the move day.
Customer in Bristol City Posted on 05/04/2023 , work completed 01/04/2023
The trader replied (on 06/04/2023)
Thank you for a great review! We really appreciate it. We will always aim to go above and beyond any expectations. Moving is an exciting but stressful time for everyone, we want to ensure it is the best possible experience for our customers on every level. We hope you are settling into your new home well!
Top class service
Customer Service
Quality
Value
Move On Removals provided an excellent service from start to finish. As I hadn’t moved for 26 yrs their advice was great, they even came around a couple of days before the move to check I was getting on ok. Richard, Rob and their team were excellent. They provided great care and attention on the removal day. I Would definitely recommend them to anyone who is moving
Customer in South Gloucestershire Posted on 12/04/2023 , work completed 31/03/2023
The trader replied (on 18/05/2023)
Thank you for your review! It is so great to hear of your experience working with our team. We wish you all the best for your future in your new home.
Exceptional Service
Customer Service
Quality
Value
The quality of the work was excellent, the whole process was super professional from the first visit to make an assessment of the job to on the day where the team were incredibly efficient, extremely helpful and nothing was too much trouble. The team were an absolute joy, they were such a lovely team and all very enthusiastic and positive and collaborative. It was an exceptionally hot day and there was a delay, that was out of our hands, which meant they had to wait around for quite a few hours and had to work into the evening. The whole process of moving was totally stress free and I put this down to the exceptional service they provided.
Customer in Bristol City Posted on 11/09/2023 , work completed 23/08/2023
The trader replied (on 16/10/2023)
We really appreciate this review and are glad everything went to plan in the end. All the best in your new home!
House removal
Customer Service
Quality
Value
These guys are amazing from day one. They were super patient with us whilst we were waiting to exchange contracts and saved the moving date for us when they had others asking for the same date. They were incredible with our kids on both days of the move and got them involved so they could help. Really lovely guys. Would thoroughly recommend them.
Customer in South Gloucestershire Posted on 12/09/2023 , work completed 28/07/2023
Great service
Customer Service
Quality
Value
I have been very impressed with this company. Rich was very informative when doing the quote, and clearly explained what I needed to know, and my options. James dropped the boxes off in plenty of time for me to pack, and gave very useful packing advice. I was moving to a flat on the 2nd & 3rd floor of a building with no lift, and James & Joe coped with the stairs brilliantly, while taking great care of my possessions. They were friendly and polite with me, respectful to neighbours, and were quick to move the van when other vehicles needed to get in or out of the carpark. From start to finish, the service was excellent, and everyone I spoke to at the company clearly cares very much about the business, and in providing a great customer experience.
Customer in North Somerset Posted on 22/07/2023 , work completed 19/06/2023
The trader replied (on 25/09/2023)
Thank you for such a kind and considerate review and we are really pleased that everything went well on move day. Thank you for choosing to work with us and we wish you all the best for the future!
Outstanding service, very efficient and lovely team
Customer Service
Quality
Value
The Move On Removal team have been incredible with my recent move. Huge thanks to Callum, Josh and Aiden who performed the removals very efficiently. I was particularly impressed with the care given to make sure there was no damage to any items or walls during moving. They went above and beyond to make sure the complicated job went as smoothly as possible and without hassle. They were such lovely, friendly people as well. I cannot recommend them highly enough.
Customer in Bristol City Posted on 28/07/2023 , work completed 22/07/2023
The trader replied (on 25/09/2023)
Thank you for this fantastic review. We have of course passed on your comments to the Team and we are really grateful that we could be a part of your move. All the best, the Team at Move On!
Fantastic and friendly service
Customer Service
Quality
Value
This company helped us to move house 3-4 August 2023. The experience was absolutely brilliant: very friendly and efficient team always happy to run an extra mile for you. Lads agreed to dismantle and then reassemble not only our threadmill but also queensize bed which they did (and even lifted it to a second floor at our new property before reassembling!) Would highly recommend - fantastic service indeed. Alex & Olga.
Customer in Bristol City Posted on 11/08/2023 , work completed 04/08/2023
The trader replied (on 25/09/2023)
Thank you for such a fantastic review. The Team really enjoyed working with you and we wish you all the best for the future!
Wonderful experience, couldn’t be more helpful.
Customer Service
Quality
Value
Amazing service from start to finish. The movers - Callum, Lee, Mark and Rich, were exceptional making our moving day a breeze. You couldn’t ask for a nicer team of people. Highly, highly recommended.
Customer in Bristol City Posted on 22/08/2024 , work completed 16/08/2024
The trader replied (on 30/08/2024)
Thank you for your kind words! We're thrilled that Callum, Lee, Mark, and Rich made your move a breeze. Your recommendation means a lot to us!
Another great move
Customer Service
Quality
Value
My office move I wanted to thank you for your help with Joe specifically regarding my office move. Joe was excellent. He arrived on time, was conscious about my possessions and protected my home to ensure nothing was damaged. Joe even helped me as I had run out of boxes for my files. He met me at my new office in Hanham and was so polite to the other offices that they let him park where he needed to which ensured he had a clear route to my office. He was so polite to my office staff and I would happily give him 5 stars on TrustPilot. All that for a great price. I have and would continue to strongly recommend Move On Removals.
Customer in Bath and North East Somerset Posted on 11/07/2024 , work completed 10/07/2024
The trader replied (on 19/07/2024)
Thank you for sharing your positive experience and for the recommendation. We're thrilled to hear Joe was so helpful and polite. We look forward to assisting you again in the future.
Outstanding service and all round lovely people!
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We are so glad we chose to go with Move On after getting about 6 different quotes from other companies. They weren't the cheapest, but their pricing was still very competitive. They were the only company to come around personally and look at what needed to be moved, everyone else did it via video call. They have extremely high quality kit to protect all of your valuables, from flight cases for monitors and TVs to hanging boxes for clothing. There are no hidden extras. They are extremely professional when it comes to protecting your property and I would not hesitate to recommend them to anyone who lives within the areas they serve.
Customer in Gloucestershire Posted on 14/05/2024 , work completed 01/03/2024
The trader replied (on 24/05/2024)
Thank you for your wonderful feedback! We're thrilled you appreciated our personal touch and commitment to quality. It's great to hear that our professional service and competitive pricing met your expectations.