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Trusted Traders

MTS Plumbing & Heating Services

Logo on white
Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
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4.9

22 Reviews

About

This business has not added a description yet.

What we do

  • Boiler, central heating and gas engineers

  • Plumbers

  • Heating contractors

  • More Services

    • lpg

Customer reviews

Reviews summary

4.9
22 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Fitting New Boiler.
Customer Service
Quality
Value
Jim Mercer responded quickly to the initial problem that my old boiler would not fire up. I was fairly certain that the problem was serious. After working on the boiler and making a temporary repair we had a discussion and agreed that the only real solution was a new boiler. Without any pressure he explained all the options giving me a careful cost breakdown. We fixed on a day for the work and he emailed me the day before, giving me the time that he would arrive with his assistant - he arrived to the minute. The work was carried out quickly and very efficiently. I expected that. But the care with which they treated my property and the desire to have me understand exactly what they were doing was beyond my expectations. Jim sorted out the paperwork. An experience that I could have found to be very worrying turned out to be a pleasure. A I know that Jim is available should I have any Questions in the future.
Customer in Devon08/03/2019
First class
Customer Service
Quality
Value
We found Mr Mercer very professional from the start of giving a quote to starting work. His standard of work was first class, clean and quick. His information about the installation and how to work the system. He made sure we understood how to operate the boiler and stat. All paper work was completed and handed over. Would recommend MTS.
Anthony, Devon21/02/2019
New boiler instalation
Customer Service
Quality
Value
Having been told we needed a new boiler, Jim was able to come round on the same day and provide a highly competitive quote. Jim was able to book us in for the same week and installed a new boiler for us with minimal mess and spent time explaining the installation with us. We would highly recommend Jim for any future jobs.
Customer in Devon17/02/2019
New Boiler Installation
Customer Service
Quality
Value
Our Boiler broke and needed advice. Called Jim and he came and saw us that evening. He gave us a fantastic quote for new boiler and due to our emergency, he managed to get it all installed within a week. Jim advised us on the boiler we need and explained all the benefits. Jim also went through how the boiler works and kept us up to date with his progress. There was minimal disruption on the day of fitting. Clean and tidy worker. Very please with his work, Would recommend Jim to anybody. Thank you
Customer in Devon16/11/2018
New central heating system
Customer Service
Quality
Value
From the start Jim was open & honest about price & difficulties but quietly overcame all obstacles & delivered a good job on time & price as quoted.
Christine04/11/2018
New boiler fitted
Customer Service
Quality
Value
Jim came and fitted a new boiler for us. He came and gave a quote where he spent time explaining to us the different products and the fitting process. We were able to book in quickly and at a time convenient to both parties. When he came and fitted the boiler he again explained the process and was clean and tidy. He worked hard to fit the boiler where out existing boiler was and caused minimum disruption. I would highly recommend Jim to anyone as we are thrilled with his work. Thank you
ashtondavey04/10/2018
Excellent quality
Customer Service
Quality
Value
Kept me informed both before and during work and a high quality boiler installation.
Kevin, Devon24/09/2018
Great advice
Customer Service
Quality
Value
Jim fully explained how my boiler worked, what the problem was and gave appropriate advice on all of my options. I would not hesitate to use him in the future. Highly recommended.
Ruth, Devon22/05/2018
Accomplished
Customer Service
Quality
Value
Very accomplished - installed the boiler in accomplished & tenacious manner.
Which? Trusted Traders Consumer13/03/2018
Professional, painstaking and diligent.
Customer Service
Quality
Value
We gathered a number of quotes before finally settling on Jim Mercer and I'm so glad we chose him to replace our old, inefficient central heating. Jim listened to our requirements, made suggestions and presented us with a detailed and highly competitive quote. During the installation he kept us informed throughout, solved numerous day-to-day issues and undertook additional work in a professional and friendly manner. The end result is an efficient and seamlessly installed central heating system which should last for many years. I would not hesitate to recommend MTS Plumbing and will be using Jim for our ongoing servicing and any additional plumbing requirements.
Adrian Doughty28/01/2018
The trader replied (on 22/02/2018)
Many thanks for your comments. It really helped that you wished to understand the processes and technicalities. It helps so much when a client gets on board in the way that you did. Many thanks Jim