MTS Plumbing & Heating Services

I liked Jim as soon as he walked in the door to check what i wanted done, he is a down to earth guy and the next day i had the quote from him for replacing my old conventional boiler with a new combi boiler. Jim's quote was quite a lot below what other companies quoted if they even came back with one, so i was very happy to go with Jim. He called the previous day to confirm all was well and would be there at 8.30 am the next day, in all it was 3 days and he always arrived when he said he would. He put in 3 days hard graft and all he asked for was a few cups of tea which i was grateful to supply. We did have a few problems with the old plumbing and radiators but Jim overcame every problem that we had.He cleaned up after himself and left everything clean and tidy. I would happily RECOMMEND Jim as i have just retired and moved into the area and have had many houses over many years and it is hard to find someone you can trust i can say i never had a better professional in all this time. Finally Jim explained how to use the boiler and was able to answer any questions i had, if you are like me and prefer a small business that lives on its reputation to a large one this is the one for you. Thank you for a great job Jim

MTS had visited us previously and followed up with a detailed quote with full explanation and we decided to go ahead. Jim arrived punctually and carried out the work politely and efficiently. There were some problems arising from the old installation but these were remedied by Jim without any fuss and we now have a new boiler working smoothly. We would absolutely recommend MTS Plumbing for a first rate job.

We needed to replace our Worcester boiler and one radiator, and sought quotations and proposals from 4 companies. MTS provided a clear and understandable proposal, combined with a competitive quotation The work was carried out on time and with care, and Jim explained the workings fully to me.

It's good to know you can still find a consummate professional when needed. Jim from MTS falls into that category. A detailed quotation was provided after Jim visited us to asses the situation. A new boiler was fitted at a very competitive price. I have no hesitation in recommending MTS to anyone considering a replacement central heating boiler.

The company installed a new gas boiler. The installation was carried very efficiently and smoothly. There was minimal disruption to normal functioning of the house with the installation taking a day. They ensured that the mess was keep to a minimum. Jim returned the day after the boiler was installed to commission it and to ensure i was fully acquainted with how to manage it. The cost was the same as the original quote. I can recommend this company without hesitation.

We needed a new boiler after the old one had done 20 years service, MTS came by to do a quote at the appointed time and I said I was looking for the most reliable boiler that was the easiest to service in future. I was happy with the advice, received the quote with no fuss, it appeared a very reasonable price and arranged a day to do the job. MTS turned up on time, prepared the job properly, did a very thorough and professional job and cleared up afterwards. We could not be happier, all expectations met. Many thanks

Jim was very good at talking me through everything to consider for a new boiler, materials needed, what work needed to be done and how long it should take. He supplied us with a clear and detailed quote, carried out the work and got over unforeseen obstacles to get the job completed. It was a pleasure dealing with Jim, and he was able to get it done so quickly for us. We really appreciate it, thank you. Ollie and Grace

Jim’s quote for the installation of a Baxi Combi Boiler was extremely competitive, significantly cheaper than other quotes. Very clear date and time for installation, and importantly what was and wasn’t included in the in the quote. Jim and his team arrived punctually, kept noise and mess to a minimum, on completion tidied up after themselves. I would have no hesitation whatsoever in recommending Jim and his team

The whole experience from Jim coming to see me to sort out a quote to the finished job was absolutely fantastic. They were clean and tidy in their work and very efficient, Would highly recommend anybody to MTS for any plumbing and gas work. I sprung some extra work on Jim and he was only to happy to carry out extra pipe work 10/10 from me

As my husband is now unable to deal with household problems I was very unsure about getting a new boiler and tank system as I didn't understand how it worked but knew it needed updating as service costs were becoming prohibitive. I chose Jim because he came to the house to look at my set-up. Most I spoke to wanted a photograph of the boiler which was under the house where I , being in my 70's , couldn't get to . He listened to what I thought I wanted and then explained why that was not possible but came up with a clear and sensible alternative. We agreed a price which was a fair amount less than I had worked out , and a start date. Jim arrived on the agreed day and time with a small team and they worked non stop for two days ! There was some extra work required due to the original not being installed correctly ( I was warned this was possible ) but they dealt with each problem as it occurred and costs were kept to a minimum. They worked late the second day but refused to leave 'till everything was perfect ( including doing the hoovering !) There were a couple of things I thought of the next day and an e-mail to Jim brought a quick and clear response. I also felt very safe and comfortable with them in the house - important at my age. I am now the happy owner of a new system which is located where I wanted it , it, will cost less to run and I have a 12 year guarantee - what's not to love !

Jim and his team were amazing replacing my old boiler and installing my new Combi boiler. They kept me informed of all they were doing at every stage and were very respectful of my property. Jim and his team just got on with the job and worked through a few obstacles all within the time frame. I highly recommend them.

Jim replaced the old boiler with a new one. He was friendly, communicated well and did the work within the projected timescale and budget. I am very pleased with Jim's recommended replacement boiler. I have every confidence in recommending him.

Jim and his team at MTS were absolutely brilliant fitting our new boiler. They were really quick and efficient doing the job and left absolutely no mess! Jim talked me through everything and made sure I understood how the boiler and the thermostat worked. I was really pleased with the service and would definitely recommend!

Jim turned up and provided a quote and went through everything that he would do, recommended a Ideal Vogue Max C32, we agreed install price and date, everything went perfect and the install was done to a very high professional standard, couple months on now and no issues. I have highly recommended him to friends and will continue to use him when required. Thank you for a great, honest and reliable service.

In just one day Jim took out our broken Baxi system boiler, fitted a new Ideal Vogue 26 System boiler, which heats up the house quickly and efficiently, and balanced the radiators. In the same day he sorted out the warranty and the building regs certificate. I cannot praise him too highly for his work. We now have a warm house! I strongly recommend him to anyone in the Exeter area who needs a new boiler fitted.

Jim & has team worked diligently & effectively, overcoming all the obstacles my old house could throw at them, bring my heating system into the 21st century. I cannot recommend them enough, really friendly, professional & ultimately extremely capable.

Jim and the team installed a new boiler system. Jim was very thorough in his assessment of what was required, and explained things clearly. This took 2 days and commenced as scheduled. Overall, the installation of the new boiler is good. However, they left behind a lot of waste, for instance several plastic pipes, the old tank in the loft and various pieces of pipe insulation. I was not expecting this, I was told it was only cardboard which would have been left. This has left an extra job for me to sort, and was below expectations.

I am giving 5 stars for all steps of their job. They replaced my whole system boiler with a wireless control combi boiler. This included new gas piping from the gas meeter. Punctuality from the first day. 12h and the whole job was done. They worked with care about your carpet and all property. They took all unnecessary, dismounted parts with them. They sealed and plugged all holes in the wall and left very my house very clean. Really recommended this service, very professional with knowledge about the job they do. For sure will be used them again for my yearly boiler service.

I highly recommend MTS Plumbing! The service was excellent from the start. Jim was very prompt to come out to the home for an evaluation and was very professional and courteous. I am extremely pleased with how quickly the job was completed. The quality of the material and workmanship was fantastic and the total price was spot on. Thank you

We chose Jim and his team to undertake the work because he gave us a very good summary of what the work would entail in our 3 bed flat with immersion heater. He answered all our questions on his initial visit and provided a comprehensive written summary with his estimate. He arrived with two colleagues on the agreed date and worked into the early evening to complete the task with what proved to require some tricky problem solving. He got on with the the job efficiently and was self sufficient in managing the project. All the team were considerate of the available space in our flat and of the other occupants in the block - they even rescued a fallen baby seagull which was causing concern for other residents. The boiler was commissioned the next day and we were given very comprehensive instructions about using all related equipment. Thank you Jim and team

Jim visited my flat to fit a new ideal vogue combi max gas boiler. I had contacted boiler guide initially for help in finding a Gas Safe Heating Engineer and jim Mercer contacted me by phone.Was impressed from the start from the initial phone call right through to getting the job done.Jim gave me quotes for ideal boilers and we agreed one and wirk commenced.The job was carried out professionally and i can't rate Jim enough. I recommend Jim to anyone thinking of installing a new gas boiler as you know the job will be carried out professionally.

We needed a boiler replaced and as jim was working a few doors away we asked him to have a look and give us a quote. He explained which boiler was best for the job and we accepted his quote.He arrived on time and completed the job that day with his team and left everything clean and tidy.

We had a full boiler change, which required the gas feed pipe to be updated right through the building. I was not looking forward to it as it became a much bigger job than anticipated, but was reassured by Jim that it was work he undertakes all the time. The work was carried out to plan and pretty much to budget ( there were a few things that needed updating as it was a very old system). We have used it all over the winter and it's not missed a beat so very pleased.

I contacted MTS Plumbing and Heating Services after noticing a leak from my heating system. I was naturally very concerned that this could rapidly lead to more serious problems. I was already aware that the ageing gas boiler would need replacement in the foreseeable future. Jim visited my home on 14 February; he thoroughly assessed the problem, and fully discussed the options available to me. He then promptly provided an estimate for the work we had discussed. From my conversations with Jim, I would have been very happy to engage MTS to carry out the work. The fact that I appointed an alternative installer was not based primarily on cost, but on my personal circumstances at the time. Thank you for your help, Jim.