MTS Plumbing & Heating Services

We needed to replace our 25 yr old boiler. Jim came out to quote and straight away went through the Trusted Traders scheme that he was a member of. I was impressed with his professional approach and felt confident this was someone I could trust to get the job done. He discussed the various options and what could be achieved and then he recommended the solution that would best fit our needs. A detailed written quote was emailed over very quickly. He followed up with a phone call a few days later to make sure the quote had been received and checked if there were any questions. A couple of weeks later I emailed Jim with a go ahead to do the job. He responded quickly and booked us in On the day on installation his team all turned up promptly at 8.30am as agreed. Meanwhile I already phoned to request he fit a new heated towel rail That I'd bought for the kitchen, which he agreed to for a very reasonable price. Everything went to plan until it came to refilling the system with fresh water - Unforeseen issues with the poor quality of our existing pipe work gave Jim a challenge that he thought through and overcame. Very impressed. Everything was left clean and tidy and he explained clearly how it all operated. The price was as we'd agreed. Excellent value and service

We employed Jim to install new radiators throughout our 1990s bungalow and to replace our old hot water tank with a new Mixergy cylinder. Jim impressed us with his knowledge and evident expertise from the first meeting. He discussed the work, made copious notes and soon provided us with a very detailed quote. Once agreed, he booked us in with a definite date – and stuck to it (so different from our experience with other people). On the job, Jim arrived on time with his team, got down to work and they put in over an eight hour day on both occasions. The jobs were fiddly, for example, our radiator pipework was microbore and fixed into a concrete floor. Also, it was the first time Jim had fitted a Mixergy tank in situ (he is an ‘approved’ installer), so this job was also a challenge. We were extremely pleased with the finished results for both projects. We would not hesitate to recommend Jim. He turns up on time, does what he says he is going to do, takes pride in his work, is a considerate and tidy worker and - what we really appreciated - he communicates brilliantly! Jim always responds to calls, texts etc. and, if you leave a message, will phone you back practically immediately. This is such a refreshing change! We know Jim goes ‘over and above’ to ensure his clients are warm and content. Jim is not only an excellent plumbing and heating engineer – he is a true gent. Thanks Jim!

Job was done to a great standard. Very pleased. Was great with the dog, despite her apparent defiance to letting people in the house. - Apologies for her behaviour! Very accurate quote. Took great pride in the work. Completed all the finishing touches to make sure it all worked perfectly. Easy to contact, and prompt to get back with any questions Very clear on what was needed. And clear on the follow-up. No issues when we wanted to move the boiler across a foot. Quickly came up with solution and gave an amended quote almost immediately. Very punctual Very clean afterwards. All mess tidied away. Had trouble getting through the wall. Persevered and got there, but didn't charge for the additional time. Would definitely recommend.

I was given advice on which Combi Boilers were suitable to replace my old one, I didn't feel pressured and was given clear reasons for choosing the boiler that was installed. The work was carried out at the time agreed and finished well within the day, having arrived at the agreed time. I was given advice on what might happen as the system settled (causing the pressure in the boiler to drop) so was not worried when the boiler failed to light, I was able to quickly and easily resolve the issue, so is working well now. The price quoted was very good and had no last minute addon's, I was pleased with the service given and work done, I'm happy to recommend this company.

Needed an 18 year old gas boiler replacing, after being recommended MTS Plumbing and Heating Jim arrived to survey the property and advise what was required. After receiving and accepting Jim’s quote he and his men arrived on time and on the day agreed. The replacement was carried out without any fuss and the job was extremely tidy, the work area was left spotless and his standard of work is to be commended. Very satisfied with Jim at MTS and his workforce and have no hesitation in recommending him to anybody thinking or needing heating / plumbing work carried out.

Jim and his team set to and replaced a very old boiler in a challenging location. Before the work was started, Jim took the time to explain the options of installation location and boiler selections. Clear straight forward advice and tidy work.

Jim Mercer and his team arrived promptly to replace a 23 year old gas boiler. They worked extremely hard all day and the job was completed within 7 hours. I am very pleased with the result and would recommend their services.

Jim spent the day with us relocating a radiator. It proved a challenging job. Jim really knows his trade. Beforehand he discussed the job with us and clearly explained its complications and possible solutions. Throughout the day he kept us informed about progress and the end result was excellent. Thank you and Well Done Jim!

Had a new boiler installed by Jim of MTS Plumbing and Heating services of Exeter. Very thorough inspection and discussion beforehand including timescale for the work. Prompt quotation. Arrived on time and did an excellent job with good humour and minimal mess. Very pleased.

I highly recommend MTS Plumbing Services of Exeter. A twenty five year old boiler had to be removed and a new boiler repositioned elsewhere in my kitchen in order to vent on to my property (not a neighbour’s) and so comply with current regulations. Many problems arose during the job as my house is ancient and so is much of the plumbing, but Jim Mercer solved them as they arose. He kept me informed and explained exactly what was happening and what had to be done. He did an excellent job and is certainly an expert when it comes to central heating systems. It was a job well done.

Jim Mercer came to our aid when we were told our boiler needed replacing. He gave us expert advice and a good price. He delivered the job on time and when he said he would. He created minimal disruption to our day and solved any issues that arose. I would definitely use him again.

Ideal Vogue max combi boiler installation. A very professional service from start to finish, competitive price. Jim is a straight talking engineer A very thorough and tidy installation. An old school engineer. Jim takes great pride in his work, and it shows . Jim was able to answer any questions I had, was very knowledgeable and went through the operation of the boiler with me. I have no hesitation in recommending MTS plumping and heating services.

I was looking for a plumber for two months before I found Jim. Most of the plumbers were busy for weeks ahead or didn't turn up, or the price they wanted was sky-high. I called Jim on Wednesday afternoon, when the working day was over, he answered the phone and told me when he would come. A day later he was in front of my door at the exact time. He gave us a quotation and arranged a date when the work would have been done. Jim did a brilliant job, he didn't stop till he finished the work and checked everything a few times before he left. Jim is extremely reliable, friendly, patient, always on time and knows what he's doing. I can't recommend him enough. I feel lucky he picked up the phone that Wednesday. Thank you, Jim! Ivelina

We had a leak from our old indirect hot water cylinder and Jim came out the same day we contacted him. He was very informative with our questions about changing to a direct hot water cylinder and we decided to change systems. Jim was able to arrange for a cylinder to be delivered quickly a few days later and fitted it the same day. He talked us through the installation answering any questions we had from start to finish. We would highly recommend Jim for his efficiency, reliability and expertise.

He came on time & did a very good job. He was very helpful & pleasant. He spent a lot of time trying to fix my old boiler but it had a lot of faults. He gave me a choice of boilers in different prices. The work was difficult as it was in a confined space. He helped to put things back in place. & left every things clean & tidy. He spent time making shore I knew how it all worked.The price was reasonable & was as estimated

Cannot recommend MTS highly enough, Jim fitted a new boiler but also had the extra hassle of taking up the bedroom floor because when the old boiler was fitted the plumber used pipework that was too small and had to be replaced. The job was originally scheduled for 2 days but Jim came with his mate and did it in one. Fantastic service and a smashing couple of guys, wouldn't use anybody else now.

Jim replaced our combi boiler with a modern efficient unit. He is knowledgeable and helped us narrow down our options and recommended a couple of quality choices. His quote was detailed and transparent and it made us easy for us to choose. He came when promised, completed the task with a minimum of fuss and left the house clean and tidy. I cannot recommend Jim and MTS Plumbing Services enough, top quality and good value.

Found Jim from MTS to be just what was required. Highlighted what was and wasn't an issue - spoke plainly, in a language I understand, and ensured I wasn't buying any service or product I didn't need. Pointed out options for the future, if I decide to invest should things need replacing.... He even tightened up a leaky nut! Highly recommended and I shall certainly use next time.

I found MTS plumbing services through a plumbing supplier, after contacting Jim he promptly came around to discuss the work to be done. We decided the best location for the Vaillant combi boiler, and Jim explained in great and thorough detail so that i could fully understand. I found this very helpful, he gave me a quote for the work and we fixed the date of the install. On the day of the install Jim arrived on time and explained fully the order of the work to be carried out. Each day he arrived on time, worked hard to a very high standard being very thoughtful in keeping us fully informed to the work he aimed to complete each day. On completion of the work he thoroughly checked for leaks fixed all ones from the original install, he explained the running of the new boiler and completed the paperwork. We are very pleased with the high standard of work done and are very happy to recommend Jim.

I called MTS Plumbing and Heating Services to visit and give me a quote for a new boiler. Jim arranged to visit promptly and advised me on the different types of boiler. Later that day Jim sent me a quote which I found very competitive and commissioned him to fit my new boiler. We agreed a date and Jim started the work. There were difficulties in removing the old boiler but Jim persevered and eventually got it out ! He encountered several other problems in fitting my new boiler but just got on with the job until he had sorted them out. I highly recommend Jim, he is very professional and has done an excellent job. I am very happy with my new boiler and would not hesitate to recommend him to friends and family. Jim communicated well throughout the whole process and followed this up after with registering the product and forwarding all relevant paperwork to me.

Replacing old hot water only boiler with new combi one installing radiators. We were thinking about replacing our horrible night storage heating with proper one for a while. Jim's quote was better than others and he seemed being nice person. We were 100% right! From the beginning to finish everything was perfect. Jim's commitment exceeded our expectations. There were some difficulties regarding installing pipework, but was resolved successfully, despite horrible access! The job has been finished one day earlier than scheduled! I can highly recommend Jim and will use his services in the future.

Jim did a superb job in researching, sourcing and fitting a boiler in our holiday lodge. He kept us informed about the options available and helped us to make the most suitable choice. We were not staying at the lodge due to lockdown, but he rang to update us on each day he was working. He also kindly visited the lodge when we were able to go down in order to explain how to operate it. Overall he is a pleasant and efficient tradesman and I would certainly recommend him very highly to others.

Mr Mercer replaced an existing combi boiler in a house in Topsham, Devon with a new Ideal boiler. I found Mr Mercer to be very knowledgeable and experienced in the installation of combi boilers. The work was briskly carried out and completed in one and half days. The price was fair and I can recommend Mr Mercer for this type of work.

Jim installed a new boiler, removed old hot water tank, decommissioned cold water tanks in loft.This was all done on schedule and within the price quoted. He is a straight talking gentleman and true to his word. I had not hesitation to leave him alone to carry out the work.

I had confidence in Jim's ability and felt safe from start to finish because he is a Which? Trusted Trader. He quickly arranged a free survey and arrived on time 15 minutes later! Before entering my home he produced his ID photo card and Which? Trusted Trader credentials without me asking. He explained simply and clearly the various types of boilers and systems and drew a diagram of my existing system to give me a clearer understanding. We discussed various options based on my needs and he gave me impartial information about each. I was happy to accept Jim's recommendation for the Ideal Logic Max Heat 18 Boiler. The installation was problematic throughout due to lack of maintenance of my central heating system and cowboy repairs. However, by sheer grit and determination Jim overcame all the difficulties. Every time a problem arose he just kept going until he managed to get it sorted regardless of how long it took. He took no breaks, despite my efforts to get him to do so, but was glad of frequent mugs of tea. Jim's expertise, experience and efficiency was very evident. He was always punctual and cleared up afterwards. Although the work took many hours longer than he had anticipated due to the many problems his quotation remained the same, for which I was so relieved and grateful. On completion of the work I quickly received all paperwork - documents, certificates, receipts etc. I have no hesitation in highly recommending Jim Mercer from MTS (11/10!)