Very professional
Work involved new gas boiler, cylinder, pump, thermostats, timer, three new radiators, one replacement radiator and associated pipework. Throughout the process of first visit, issue of estimate, agreeing to go ahead, setting dates, work being carried out, clearing scrap and commissioning. My wife and I were completely satisfied with every aspect of the service offered by this firm. Communication with the onsite and office staff was exemplary. I would have no hesitation in recommending this company for anyone seeking heating engineers.
Customer in Shropshire
Posted on 25/04/2019
, work completed 18/04/2019
Recommended
Highly professional, competent and friendly service
We had an old, inefficient boiler and its controls checked along with the radiators in a house that we have just purchased. Mullins advised on the best quality and most efficient boiler - a condensing boiler - to replace the existing one, along with replacing some of the radiators. The job was done very neatly, and the heating system thoroughly re-checked, all to a pre-agreed budget, which while it seemed a little more expensive than average, was well worth it for the high quality of work done. Everything was left immaculate afterwards. The system all works very well now. Right from the first communications with the office, Mullins could not have been more friendly, professional and helpful. I would not hesitate to recommend them and they will now always be our provider of choice for anything to do with heating and plumbing.
Customer in Shropshire
Posted on 13/05/2019
, work completed 26/04/2019
Recommended
Replacement boiler and radiators
We recently moved into this property and felt the central heating and hot water system needed updating. We obtained several quotes but felt Mullins provided the most efficient service with excellent advice and a competitive quote. The work including a new boiler with new flue, eight radiators with thermostatic valves and remote control was completed efficiently and cleanly by very friendly and informative workmen. We would happily recommend this company to all and look forward to having the yearly servicing completed by them. An excellent experience with all the company's staff.
Diane and John, Shropshire
Posted on 17/06/2019
, work completed 12/06/2019
Recommended
Leaking Hot Water Tank covered under a Service Agreement
Darren came out to look at the leaking hot water tank. Really great, attentive service from the initial phone call (Bev) to 'problem solved'. And so quick! Less than 1 hour between the call & problem solved. Great Service. Happy to recommend Mullins
Customer in Shropshire
Posted on 17/06/2019
, work completed 14/06/2019
Recommended
Fabulous
Would trust them. when u ask them for quote its broken down. had boiler service last week old boiler needed. service marvellous, trustworthy guys and office staff lovely as well, would recommend to anybody.
Angela, Shrewsbury
Posted on 20/06/2019
, work completed 20/06/2019
Recommended
Impressive service from Mullins
Most impressed with Mullins from our first enquiry to the completion of our new boiler installation. Very prompt service, everybody helpful without exception. Clean and tidy work. Ultra-efficient and personal service with all aspects of the job. A firm we feel confidence in for the future and would recommend to anybody.
Customer in Shropshire
Posted on 08/07/2019
, work completed 01/07/2019
Recommended
prompt and professional
Replace Gas boiler and pipe work in not the easiest area. Professional, courteous came when booked, it could not have been a better experience.
Daphne, Shropshire
Posted on 22/07/2019
, work completed 22/07/2019
Recommended
Prompt and efficient service
The whole process from quote to installation and clear-up was prompt and efficient. All staff were friendly helpful and efficient, including the office staff. The carpets which had to be lifted were replaced as well as they were before they were lifted, and ever part of the job was done tidily. The guarantee which this company gives is good. Would definitely recommend this company.
Les, Shropshire
Posted on 31/07/2019
, work completed 19/07/2019
Recommended
Brilliant
Very good and very efficient. Done in 2 days instead of 2 and a half. Very lovely people.
Diane, Shropshire
Posted on 05/08/2019
, work completed 05/08/2019
Recommended
Prompt and professional.
All work was done on time and very professional.
Christopher, Shropshire
Posted on 08/08/2019
, work completed 08/08/2019
Recommended
Gas fire
They were exceptionally good. Came when they said would.
Stephen, Shropshire
Posted on 20/08/2019
, work completed 20/08/2019
Recommended
My review
They come as promised and carried on the work in a very professional way. They were very helpful in every way and completed the work as promised in 2 and a half days. Installed a new Worcester Bosh Boiler. I was very impressed.
George, Shropshire
Posted on 27/08/2019
, work completed 27/08/2019
Recommended
Highly recommended
I had a new boiler fitted, everything they have done has been excellent. They are very nice people, polite and friendly.
Jean, Shropshire
Posted on 07/09/2019
, work completed 07/09/2019
Recommended
Highly recommend
We had a new Worcester Bosch boiler installed and new fireplace and gas fire fitted. Quote was very competitive and accurate. Engineers arrived on time and the work was carried out quickly and to a very high standard. We were very impressed with the whole process from receiving the quote to completion of the work and will definitely use them again.
Mervyn
Posted on 26/10/2019
, work completed 09/10/2019
Recommended
Installation of new boiler after failure of original
Mullins installed a new Worcester Bosch boiler after my original old boiler failed leaving me with no heating. They are a very professional organisation from the people in the office (polite, helpful, call when they say they are going to) to the contractors themselves who turn up on time, explain everything and address any problem arising. I had a follow-up issue which was also dealt with efficiently. Mullins juggled other commitments around to ensure my heating problem was solved ASAP. I would recommend them to others without hesitation.
Customer in Shropshire
Posted on 06/12/2019
, work completed 27/11/2019
Recommended
So very reliable and dependable
A request for a quote for a new boiler resulted in a survey within a week and then the installation the week after. The engineers were here at 8.30 in the morning and the work completed by mid afternoon. A slight hiccup a few days later resulted in the installing engineer coming back at 8.30am the same morning to sort us out! We have used this firm for our oil-fired boiler and heating system for several years. They are always attentive, friendly and reliable. Any crises are dealt with very rapidly and we feel we can trust them to look after us.
Customer in Shropshire
Posted on 16/12/2019
, work completed 05/12/2019
Recommended
Really Impressed
They were spot on, courteous, clean tidy, my wife and I were very impressed.
Paul, Shropshire
Posted on 24/01/2020
, work completed 24/01/2020
Recommended
All work was exemplary
Installed a new boiler. Everything was perfect on the job. Only difficulty we had was the boiler controls/thermostat but was alright in the end. Would Highly Recommend. Peter
Peter, Shrewsbury
Posted on 03/02/2020
, work completed 03/02/2020
Recommended
Supply and installation of Worcester FS 30CDi. Also new hot water tank, and tank in roof
A thoroughly professional job on all counts, prompt, tidy, courteous, helpful etc. Work done to budget. Everything 100%.
Customer in Shropshire
Posted on 25/02/2020
, work completed 14/02/2020
Recommended
Highly recommended
New boiler fitted. Excellent service from start to finish. Couldn't ask for more and will definitely use again.
Customer in Shropshire
Posted on 15/05/2020
, work completed 03/04/2020
Recommended
Fantastic Service Plan
My 90 year old mother had her boiler/central heating system installed some time ago by Mullins and was very pleased with their work. She took out a service plan with them. On occasion, she has been confused by her thermostat settings and they have always been very kind and supportive to her, even attending when there wasn't really anything wrong. Yesterday, after a power cut, the pump failed. They came out immediately and fixed the problem without any charge for the replacement part. Mum feels very secure that Mullins are there if she needs help.
Customer in Shropshire
Posted on 04/12/2020
, work completed 03/12/2020
Recommended
Sunday morning disaster
We and our extended family have used Mullins for many years, however, a couple of years ago we took out their maintenance plan and I have to say it is worth every penny. We woke Sunday morning to a flooded boiler cupboard, no hot water and we were very stressed. Phoned the out of hours number, engineer appeared within the hour and fixed the boiler really quickly. So pleased with the service, thoroughly recommend.
Claire in Shropshire
Posted on 23/12/2020
, work completed 20/12/2020
Recommended
Delighted with new Worcester combi boiler; excellent communication, efficient, tidy and reliable service by Mullins.
Mullins came to the rescue when our old boiler needed replacing in an emergency during a very cold period and during the Covid lockdown. I contacted Mullins and the friendly receptionist sent someone round promptly to give me a quote for a new one and it was fitted 3 days later. On the day of the installation, the two man team turned up promptly first thing, they were friendly and approachable and worked very efficiently until the completion of the work late afternoon. They put floor protection down around their work area and were happy to de-shoe to go upstairs and tend to the radiators. Inevitably there is always some cleaning up to do after such a big job but it didn't take too long as they had protected areas well and hoovered up the worst before they left. It is a relief that they provide aftercare service so I will definitely continue to use Mullins for the boiler's annual service and indeed for any other related jobs. The boiler has been working wonderfully since its fitting two weeks ago; it is easy to use, much quieter and more powerful than our old one so has significantly improved the hot water pressure. I wouldn't hesitate to highly recommend Mullins to others.
Customer in Shropshire
Posted on 21/02/2021
, work completed 05/02/2021
Recommended
Removal of old aga type boiler/stove, installation of new boiler in different position
From our first contact with Mullins through to the completion of the NOT very straightforward job that included dismantling and taking out a very heavy old AGA type boiler/stove we could not have been more pleased. The men always turned up very promptly each day over the five day job, were always very pleasant, cracked on with their work and cleaned up thoroughly as they went along and at the end of the day. We would have no hesitation in recommending them to others.
Jim in Shropshire
Posted on 30/03/2021
, work completed 26/03/2021
Recommended
Supply and install 2 Worcester gas boilers and pumps.
We have been using Mullins for nearly 15 years and have always been very happy with their work and service. They installed 2 gas boilers 15 years ago and have always serviced them, but it was time for both to be updated. The 3 man team turned up on time each day and did a wonderful job. Clean, polite, friendly and efficient. Considering that all 3 were in and out of the house for 3 days, they left the house and garage clean and tidy. Our boilers are situated in the garage and it now looks like a ships engine room with so many pumps and valves. We have an old, large house with 24 radiators and the new, updated system works amazingly and looks fabulous. Such a neat job. We are all impressed. Thank you to all the staff at Mullins.
Hazel in Shropshire
Posted on 20/06/2021
, work completed 16/06/2021
Recommended