Endorsed by Which?

Mycroft Heating & Plumbing Ltd

4.8

69 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

We're a small, friendly and professional family business operating in SW London. We have been trading since 2006, were incorporated 2013, and also endorsed as a Which? Trusted Trader in 2013.

As well as boiler servicing and landlord/homeowner gas safety inspections, we install and maintain:

> Boilers and central heating systems
> Vented and unvented (often known as "Megaflo") hot water cylinders and thermal stores
> Gas fires, cookers, hobs and ovens
> Underfloor heating
> Energy efficient controls including radiator thermostats, room thermostats and programmers, including smart controls and weather compensation

We install and work on most manufacturers' boilers and can offer extended guarantees on new installations of certain models. We are trained in the latest remote access “smart” controls from Honeywell (Evohome) and Nest.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • heating and smart controls
    • underfloor heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
69 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Mycroft Plumbing & Heating LTD
Customer Service
Quality
Value
Mycroft Plumbing & Heating are absolutely fantastic,I couldn't have asked for a better service or result.Tim is brilliant, definitely a very trustworthy, knowledgable, prompt, marvellous plumber, who knows what he is talking about.To be honest my heating had been under-performing for a while,I was dreading researching and finding a gas engineer, eventually I couldn't leave it any longer as it was warmer outside than it was on my radiators,I knew the pressure was down on the boiler and thought that was going to be the only problem!Tim dedicated alot of time to me on the telephone and discussed with me thoroughly all options and possibilities,before I booked,I was on a small budget but knew I had to sort it out, he was very honest with me from the start, which I appreciated greatly.Also being a single parent, it's not always easy finding a trader that you are comfortable with in your home, however Tim is also a family man and very amiable,putting me at ease straight away,another plus point!Tim arrived on time,got straight to work,aswell as the low pressure, he discovered a couple of sneaky leaks caused by eroded washers,which he replaced,but all the while explaining to me what he was doing.He worked very hard to fix all elements of my aged boiler and miraculously,as if by magic, it's as good as new!Radiators are now working at full capacity and the house is finally warm,at last.The bill was even pleasing, very fair & great value for money.Book Mycroft Heating they're fab!
Allstar46 Posted on 23/02/2016 , work completed 23/02/2016
Very pleased from start to end
Customer Service
Quality
Value
Tim replaced our large 25yr old boiler located in a cellar - we were dreading the project with all the regulation changes since installation in 1992. He planned & researched the project efficiently so that we could continue to vent the boiler via chimneys rather than having ugly new holes. He timed the work to fit with scaffold so that the flue could be done properly while we were having the exterior decorated. The work (which included a full flush & service of all radiators/valves) was done quickly, efficiently, cleanly without disturbing a busy household routine. We are really pleased with our new smaller modern boiler and already recovering costs through gas savings. Moreover, the price was competitive as you are truly paying for a small trader and not a large corporate infrastructure. Tim is very in demand and you might have to wait for a new or large project but it was worth it for us. He has since serviced our boiler and is always very responsive for maintenance requests and repairs.
Nigel F, . Posted on 26/09/2016 , work completed 26/09/2016
A happy customer!
Customer Service
Quality
Value
Tim Mycroft has carried out repair work to my boiler and has performed services on it too. He has also carried out work to my lavatory and installed new parts. On all the occasions when Tim Mycroft has worked for me, his work has always been thorough and meticulous. He takes great pains to explain what needs doing and talks through any work needed in advance. He leaves everything clean and tidy when he is finished and is trustworthy and reliable. I have no hesitation in recommending him and his work.
Louise R, . Posted on 10/10/2014 , work completed 10/10/2014
Fantastic and friendly service
Customer Service
Quality
Value
Fixing heating and hot water system
Ross W, . Posted on 21/03/2018 , work completed 21/03/2018
Very helpful and communicative
Mycroft Heating and Plumbing were one of the gas engineers we contacted when we wanted to replace our boiler. We weren't able to use their service due to our scheduling needs, but I wanted to recommend them anyway because they were exceptionally helpful and communicative with us and really helped us to understand the benefits and costs of our options. We'll certainly look to work with them in future.
Customer in Greater London Posted on 25/03/2021 (Reviewer did not use service)
The trader replied (on 07/06/2021)
I'm so pleased you found us so helpful and our advice useful for your boiler project, I hope we do get to meet in the future but thank you for taking the time to comment, much appreciated!
Which? Local Review
Customer Service
Quality
Value
Tim just installed my new boiler. He and his colleague were courteous and considerate, and always took the time to explain what was happening. The work was done carefully, efficiently and thoroughly. A job well done.
librarian1 Posted on 30/08/2011 , work completed 30/08/2011
Which? Local Review
Customer Service
Quality
Value
Tim installed a new gas hob for us. I found him to be very easy to deal with. He turned up when agreed and the job was done efficiently. Tim explained everything clearly and job was priced fairly. A thoroughly straightforward and very decent tradesperson. Wouldn't hesitate to use again.
stellalouise Posted on 20/09/2011 , work completed 20/09/2011
Professional and honest.
Customer Service
Quality
Value
I found Mycroft H & P Ltd professional and trustworthy. I was given cost options on whether to repair or replace my boiler. Once I'd decided to replace boiler, I was given full details of work & cost prior to the work. No hidden costs. Work was fast and efficient. I even left my house keys with them to let them come and go. I would highly recommend them for any job!
Kylie, London Posted on 17/09/2014 , work completed 17/09/2014
Friendly professional service
Customer Service
Quality
Value
We have used Tim for a number of years and can thoroughly recommend him. He has resolved some difficult intermittent faults and always provided very good advice
Geoff, London Posted on 09/09/2014 , work completed 09/09/2014
This is a small very reliable company .
Customer Service
Quality
Value
I got details of Mycroft Heating and Plumbing from Which several years ago when I needed to have my boiler replaced.Since then Tim has regularly serviced my system ,changed radiators and dealt with any problems reliably and promptly . I highly recommend his work and the service he provides.
Mary M Posted on 07/11/2016 , work completed 07/11/2016
Evohome Knowledge
Customer Service
Quality
Value
We had an Evohome system installed to control our Heating and Hot Water system but not by an improved installer. We have had numerous issues with reliability since the installation. The issues were quickly identified and resolved by Tim. We also found his charges very competitive. Many thanks James
Which? Trusted Traders Consumer Posted on 11/05/2017 , work completed 11/05/2017
The trader replied (on 15/05/2017)
Thanks James for taking the time to review my work, it's really appreciated. I'm pleased we got the bottom of your issues and got your Evohome system working as it should. Thanks again, Tim
Reliably good!
Customer Service
Quality
Value
Annual gas safety certificate was completed efficiently and professionally - which has always been my experience with Mycroft Heating. Would highly recommend them.
KLacey, . Posted on 01/03/2018 , work completed 01/03/2018
Very safe pair of hands
Customer Service
Quality
Value
Mr. Mycroft installed a new boiler for me and has done an annual service every year for many years. When I had problems with my radiators he came almost immediately to sort out what was wrong and fixed them. He has also come to fix a very bad leak on his day off and spent until 10.30 p.m. the same day fixing it so that I would not be left with any problems with heating or water.This was very much appreciated as the next day there was snow and the temperature of the weather dropped considerably. I have always found him to be extremely competent, honest and have every confidence in his work.
cesmith, . Posted on 16/12/2017 , work completed 16/12/2017
Boiler Service and Radiator Valve Replacements
Customer Service
Quality
Value
Tim has serviced my boiler, installed a new radiator for a nursery and replaced all radiator valves on older radiators with TRVs. Tim took details of the TRV and radiator work on his visit to service the radiator and replied with a quote and further options I could consider depending on my budget. Both my wife and I felt very comfortable working with and discussing our options with Tim. He is tidy, polite and punctual and I wouldn't hesitate in recommending him.
Andrew Jackson Posted on 12/11/2018 , work completed 12/11/2018
Thank you Tim
Customer Service
Quality
Value
The builders of our extension left our heating system in a chaotic state. I want to appreciate local heating engineer Tim Mycroft who bit the bullet and put it right. He did an unbelievable 16 hour day before Christmas to get the house warm and has just been back to tidy up the pipework. He instils confidence, such a relief after a lot of starts and stops with others. As someone who hates being cold, I can't thank him enough.
Customer in Greater London Posted on 25/01/2021 , work completed 13/01/2021
The trader replied (on 07/06/2021)
Yes, that was a crazy, long day but worth it when it all works! Thanks so much for such a kind review, I'm delighted you are now warm!
Totally trusted & professional
Customer Service
Quality
Value
Tim has been servicing my boiler for 5 years and recently he replaced my boiler, a radiator and installed a Nest thermostat. Always completely professional, tidy and punctual. Totally recommend.
Sarah, London Posted on 20/08/2014 , work completed 20/08/2014
Which? Local Review
Customer Service
Quality
Value
I followed Which? Local recommendation. I have been a member for a month. Tim arrived within the time promised and was very clean at the job, identified several reasons why the hot water did not work and worked methodically through the job which in this instance was a faulty hot water thermostat. This was the cheapest option as at first it was thought the problem could be the timer clock. In my opinion a cowboy would have and could have overcharged quite easily for this job. Tim was polite, honest, quick and efficient and definatley value for money. Thank you Which? Local
andrew od Posted on 31/07/2009 , work completed 31/07/2009
Which? Local Review
Customer Service
Quality
Value
Tim called in at short notice, and was extremely helpfu, pleasant and professional, I'd recommend him without hesitation.
MikeP-J Posted on 15/12/2009 , work completed 15/12/2009
Which? Local Review
Customer Service
Quality
Value
Tim is rather tricky to get hold of initially but it's worth being patient. He's a really nice and honest bloke, very helpful and professional. I particularly liked that he thought about the tidiest solution rather than the quickest when installing the boiler. And he left the place nice and clean too!
loulabelle Posted on 03/04/2010 , work completed 03/04/2010
Excellent job.
Customer Service
Quality
Value
Tim Mycroft arrived promptly as arranged. Worked conscientiously to complete job. Was very thorough with all checks. Did not rush anything in order to cover every aspect of gas fire installation. Very professional, courteous and pleasant.
Helen, London Posted on 14/10/2015 , work completed 14/10/2015
Happy with my new boiler!
Customer Service
Quality
Value
Tim has been servicing my boiler for a few years. This year I asked him to replace my ageing boiler/thermal store with a new combination boiler. This needed to be completed within a specific time frame to take advantage of scaffolding that was being put in place for other major works on our building. Tim managed the project really well, explaining what the options were, giving a clear description of what needed to be done, and working around the scaffolding schedule to fit in the project. What was also helpful was that I did not have to chase up on things; we exchanged a few emails and from the communication received, I was confident that the project would go ahead as planned. Due to his own busy schedule, Tim delegated the actual boiler installation to his colleague Ian who did an excellent job of fitting the new boiler into an existing kitchen cupboard - the work was done tidily and I am really pleased with the end results. The new boiler is quiet and efficient, easy to control, and having the extra storage space vacated by the thermal store is a bonus. I would definitely recommend Tim's company if you are looking to replace your boiler.
Jean Posted on 26/09/2017 , work completed 26/09/2017
The trader replied (on 16/10/2017)
Dear Jean & Jenny Thank you so much for your review and taking the time to write it. We're so pleased you were so happy with the project management and execution of the job and the boiler itself, a happy customer always makes for a happy business (for us anyway)!!
Excellent Service
Customer Service
Quality
Value
During the very cold weather ,I noticed that my hot water cylinder was leaking.I contacted Tim Mycroft,who came very promptly.He checked the cylinder,and advised me that he thought the best option would be a replacement cylinder.He ordered the cylinder for delivery next day ,and obviously had to turn the water off.Although I had no hot water or central heating,I did have electric heaters and the use of my neighbours shower,and I knew that Tim was very busy,so I expected him to return later in the week.However he said he would come the following day,after fulfilling all his other commitments.He arrived at 5.30 having already done a day's work,and stayed until 10pm ,fitting the cylinder and ensuring that everything was working properly.He did not charge out of hours rates for this, and the bill was far less than I had anticipated. This is not the first time that Tim has gone the extra mile,and I have recommended him to several neighbours, who have also been very happy with his work. Several years ago Tim fitted a new boiler for me,and again it was done with minimum disruption,and at a reasonable cost.He also does the annual gas appliance service,to his usual high standards. As well as the quality of his work ,he is a man of decency .integrity and reliability.
Pauline Scott, . Posted on 10/03/2018 , work completed 10/03/2018
Mycroft Heating and Plumbing - excellent work
Customer Service
Quality
Value
Mycroft Heating and Plumbing have serviced my central heating and combi boiler for several years. The quality of the work has been excellent: Mr Mycroft is very knowledgeable on boiler work and very reliable. I would strongly recommend this company.
Peter R, . Posted on 09/11/2017 , work completed 09/11/2017
Excellent service Again!
Customer Service
Quality
Value
Tim sorted my honeywell evohome system when several others have failed in the passed. I've had him back each year since for servicing each season. This year I had a fault code on my Valiant which was dealt with very quickly. Would recommend Tim every day of the week.
james Posted on 28/09/2018 , work completed 28/09/2018
Great service
Customer Service
Quality
Value
Tim was recommended by my sister. So when my boiler broke down and we had no hot water or central heating I contacted him by email to come and fix it. Tim was able to analyse the problem and fix it within the hour. He explained in easy to understand terms what had gone wrong. I would be happy to recommend him and will ask him to come again for the yearly service .
Ann856 Posted on 14/09/2018 , work completed 14/09/2018