Mycroft Heating & Plumbing Ltd

Tim's team fitted our new boiler two years ago, while we were out of the country, and have serviced it twice since. They communicate well, respond quickly and have done excellent work for us. It is easy to recommend them.

I have been using Mycroft Heating & Plumbing Ltd for over nine years for my eight rented apartments in SW London. During this time, MHP Ltd have installed, serviced, repaired and provided Gas Safety Certificate for all these apartment’s gas appliances. What stands out for me is how MHP Ltd goes out of their way to help me in emergencies. They have provided support over countless week ends and evenings when something has gone wrong with the boiler. They will arrange service visits, talk to my tenants over the phone to trouble shoot the issue or even write me email with suggestions on what to do while on their vacations. The technical knowledge of Mr Mycroft is unquestionable, I trust him 100%. Organisational skills of Mrs Mycroft are exceptional (she sends me reminder email reminders for when my boilers are due for servicing). Their fee is reasonable in my opinion and I would recommend MHP to anyone without hesitation.

I am extremely happy that Tim was recommended to us. He fixed our long standing boiler issue without a fuss, as well as the immersion heater and he also fixed a water pressure issue we have had for years. He followed all the social distancing protocols including wearing a mask and gloves and was thoroughly professional throughout. The pricing was very reasonable considering we are in a lockdown and as it was an emergency callout. Very happy with the outcome and i would recommend Tim to anyone.

Tim Mycroft has been reliably servicing our gas boiler and heating system for some years. After suffering a chilly winter we agreed with him that the time had come to replace our six inefficient radiators and sort out a blockage. On a prior visit he explained precisely what would be involved and followed up with a clear and detailed estimate, frankly covering some uncertainties. He did the job exactly as agreed, to time and to budget, working some long hours and leaving the worksite clean and all rubbish removed. We find this substantial improvement excellent value for money.

The team at Mycroft Heating & Plumbing Ltd are amazing. I have used them for my own home for repairs and annual maintenance and also for annual check for rental properties. I have got great advice abut whether to repair or replace boilers and I am happy for them to deal directly with my tenants as they are totally professional to deal with.

Mr Mycroft is a very nice, reliable professional. Great customer service and will do a good job for you.

The first time he visited he could not repair my fireplace which given its age was understandable. However, he promised to get me a quote for a new one in a short period of time. I emailed more than once with no response and he did not return calls. He seemed trustworthy so I waited through the cold winter but not a word...only a £100 bill for the aborted first visit, which I paid. I wrote to him asking why he didn't come through and he said he was busy. Weeks later I got through to him (a miracle) and I arranged for another visit for the fireplace and thought he would come armed for a quote. He didn't. I also asked if he could look at my partly malfunctioning underfloor heating. He said he was an expert on this and would get back to me with a quote. Four weeks later nothing. I'm not inclined to chase him again.He's possibly a good repair guy (I wouldn't know) but he has let me down twice very badly. I would not trust him to do what he says no matter how sincere he appears. Sorry but its a fact. I can't actually believe he's a Which Trusted Trader which I've had good luck with in the past. Oh well.