NCS Property Maintenance

Hi Anthony, thank you very much for taking the time to leave us a lovely review. We are glad that you are happy with your new boiler installation! Take care :) NCS Team

Thank you so much for such a glowing review Laraine! We really appreciate it. We are glad that you are happy with your new boiler and the service provided. We look forward to being in touch with you next year for your 1st boiler service. Take care :) NCS Team

Thank you very much for taking the time to leave us a review :)

Hello, Thank you for your review. We have reviewed all files and notes for your job and can confirm that we did carry out all works that were quoted for. Our original estimate did not include installation of a tap. However, we can see it was agreed that if the engineer had time whilst on site, he would change the tap for you at no additional cost as a gesture of good will. This was never guaranteed and was always subject to timing. Unfortunately, it was not as straight forward as first anticipated and we apologise that the engineer did not have time to complete this for you. On the day of installation, we sent one engineer and assistance to complete the works. Our work schedule allows for one engineer to be on site to carry out all necessary works quoted for with assistance when required throughout the day. We are sorry to hear that you are not completely satisfied with the service as we always aim for complete customer satisfaction. If you wish to discuss this further then please do not hesitate to contact us. Regards

Thank you for leaving us this review - we really appreciate it! :)

Thank you so much for taking the time to leave us such a lovely review! :)

Thank you David for taking the time to leave us this review :)

We are extremely sorry that your installation did not go according to plan – it is true that the job overran into a 3rd day, but this was due to unforeseen installation issues (and that engineer had his van broken into and all his tools stolen), nonetheless we ensured that you were not charged for this. You have listed several installation issues, which we believe are an exaggeration of the truth. We would like to take this opportunity to reiterate a few facts. The leaks in the kitchen were from an existing radiator pipework which, even when surveyed, was in quite a poor condition – having signs of scale and previous leakage, although not leaking at the time. Unfortunately, when changing from an old back boiler system to a combi system the central heating system is now under pressure, this coupled with the flushing of the system may have loosened scale or paint that was sealing the pinhole. Nevertheless, we replaced this radiator for you at material nett cost only. Similarly, the engineers that attended could not say with any certainty that they had or had not used a window key, but they had opened the window – as such, we ordered and replaced the window handle with a new handle and key free of charge. We apologise for any mess that was not cleared up by our engineers, this is very out of character for them. I would disagree that the installation took 30 days to complete, the boiler was completed after 3, the final snagging items (window handle etc) was completed later.