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Endorsed by Which? Trusted Traders

New Look Carpet Care Limited

Profile thumb dan and jo together 4 bw
4.8

575 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
575 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Good service
Customer Service
Quality
Value
Darren arrived on time ( after sitting down the road as he was early). He explained what he was going to do- he said the whole thing ( basically most of the downstairs and stairs/landing) would take most of the morning and true enough he finished at about 12 noon. The carpet clean was excellent-he did point out a couple of areas where there had been stubborn stains and said to wait a couple of days to see if they did reappear and if so he would come back-they didn’t but good to know you have some after care service. We’ve used New Look before and have always been delighted with the service and the way they have gone about the job.
Barry in Surrey Posted on 09/07/2021 , work completed 05/07/2021
Excellent Results
Customer Service
Quality
Value
Friendly, efficient, impressive equipment and excellent results.
Which? Trusted Traders Consumer Posted on 08/07/2021 , work completed 30/06/2021
Carpet Cleaning
Customer Service
Quality
Value
Very professional, efficient, thorough and friendly service. The results of the clean were the best I've had from carpet cleaning. They carpets look new! Can't recommend highly enough and I had an offer from a flier of book two rooms and get one free.
Customer in Surrey Posted on 02/07/2021 , work completed 02/07/2021
Fantastic service and results
Customer Service
Quality
Value
I have used New Look many times over the years, but with lock down last year this was the first time for over two years. Carpets and a rug have come up beautifully after some exceptionally hard wear! Not only do they look and smell clean, but the pile has been brought back too. Fantastic, clean and efficient service by Darren, highly recommend.
Customer in Hampshire Posted on 19/06/2021 , work completed 14/06/2021
Carpet cleaning
Customer Service
Quality
Value
He arrived on time and worked non-stop for three hours. Polite and very helpful. Explained everything as he went along. Outstanding work and outstanding results. True to estimate - no extras. From original estimate to the finished job - faultless. Excellent.
Pauline in Surrey Posted on 04/06/2021 , work completed 04/06/2021
Very professional
Customer Service
Quality
Value
We found Darren to be exceptionally good in every way, and the result was excellent. strongly recommend
Which? Trusted Traders Consumer Posted on 03/06/2021 , work completed 27/05/2021
Great job. Will use them again
Customer Service
Quality
Value
Arrived on time. Calm and efficient with no fuss. Watched out for the dogs. Extremely helpful. Pleasant and courteous.
Customer in Surrey Posted on 21/05/2021 , work completed 20/05/2021
Excellent service
Customer Service
Quality
Value
Dan arrived on time to inspect the carpets that needed to be cleaned. He was extremely pleasant and professional in his approach and I was pleased with the quotation that he provided. I was given a time and date and the name of the person who would be cleaning the carpets. Darren arrived exactly as promised and on time. He was very pleasant, polite and professional. He assessed the task and started on the job of cleaning the carpets, paying attention to detail. I couldn’t be happier with the way Darren worked or the result that he achieved. When further carpets need to be cleaned I will definitely be contacting New Look Carpet Care.
Susan in Surrey Posted on 20/05/2021 , work completed 20/05/2021
Extremely thorough - highly recommended !
Customer Service
Quality
Value
The work involved cleaning the carpet in the lounge, main bedroom, landing and on the stairs. All had been done before, but not for a few years - and the lounge in particular had suffered a few "doggie accidents" which despite my best efforts with Vanish still left tell-tale signs of faint discolouration. Darren turned up on the agreed date and I found him waiting in the road outside, too polite to knock on the door because he was quite early !! I was delighted to see him no matter how early so I ushered him in to get started. You couldn't ask for someone more polite, diligent, helpful & hardworking. What a credit to his company. Apart from keeping me informed of what room he was doing next, he worked solidly for the 4 hours he was in my house. It was a longer job than previous companies I have used because there are more stages in the overall process involved - all designed to make sure the end result is a perfect finish. Yes, it is a bit pricey, but as other reviewers have noted, you get what you pays for. And this is a top class job. My carpets look SO good. The pile is restored & even the faint discolorations I mentioned earlier (due to "doggie accidents") have practically disappeared without trace. Amazing. Definitely worth the extra cost and I would highly recommend this company to anyone who has yet to make up their mind.
Customer in Surrey Posted on 19/05/2021 , work completed 18/05/2021
Excellent Service
Customer Service
Quality
Value
Cleaned very grubby dining room carpet and carpet in two bedrooms. Also two upholstered armchairs and six upholstered dining chairs, all of which needed freshening up. We were particularly pleased with how the dining room carpet came up, all stains removed and pile lifted. The armchairs responded well to a good clean and everything now smells and looks so much better. Took a little while longer than expected to dry, but the weather and temperature has been awful which didn't help.
Customer in Surrey Posted on 16/05/2021 , work completed 15/05/2021