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Endorsed by Which? Trusted Traders

New Look Carpet Care Limited

Profile thumb dan and jo together 4 bw
4.8

582 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
582 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent service for upholstery and carpet
Customer Service
Quality
Value
We had chairs sofa and carpet cleaned in the sitting room. A personal visit was made to look at the job and give a quote. We had had to change the date of our initial appointment due to family circumstances which was done with no fuss. Darren arrived on time as arranged by the confirmation phone call from New Look. He handled all our furniture with respect and did a magnificent job. By using industrial fans while he was in the house and propping cushions against radiators he was able to get everything fairly dry before he left and we could sit on the chairs by the evening which was excellent for a damp November day. We could not move the TV easily but Darren pulled it out sufficiently to clean behind. He used a van mounted washer for most of the work which was superb. He left the hall he had come through hoovered beautifully too. He checked that every thing ewas as we wanted before he left and explained what he was doing throughout. We will certainly use this company again.
Customer in Hampshire Posted on 19/11/2021 , work completed 17/11/2021
Carpet and Chair Clean
Customer Service
Quality
Value
We were given clear pre-job options. We received a reminder shortly before the start date. Work was started on time on the agreed date. This is clearly a highly professional firm with an impressive array of equipment, very different from other firms we have used. The work was carried out efficiently with a minimum disruption. The final result was above our expectations. We had been warned that some specially dirty areas (a cream carpet near an open coal fire) may not get completely clean. In fact, the result they have achieved is remarkable. At the end we were given useful advice on carpet care. We are totally pleased with all aspects of the work and not hesitate to recommend New Look CarpetCare to friends and family.
Customer in Surrey Posted on 15/11/2021 , work completed 15/11/2021
Hall and Stairway carpet clean.
Customer Service
Quality
Value
Today Darren from New Look Carpet Care Ltd visited and cleaned our hall and stairway carpet. Prior to this a company rep had visited us to review the works and gave us advice on the job. He said that the stain we had may not be able to be fully removed as it was from a glue adhesive used on a membrane designed to protect carpets during construction works. He said this had caused issues on other jobs and did not think the protection membrane should be used for this reason. He gave us the opportunity to have a sample doing prior to deciding if we should go ahead. The cost for the sample works was expensive in relation to the job itself and it made more sense to do the works in full and hope it would work. The gentleman who did the works was polite and efficient and took covid protection measures and provided protection to other surfaces not being cleaned. He did a thoroughly proffesional job and it looks like the stain has been fully removed. The only thing I could say that is not favourable is that it did seem expensive if we had decided to do a trial patch first. However I fully understand the reason for that and glad we decided to do the job and fortuntely the stain was able to be removed. Yes I would recommend this company to clean your carpets. They are able to advise you beforehand of ther pro's and cons and allow you to decide whats best to do and - if you go ahead - on arrival they do a great job. Thankyou again Darren.
Customer in Surrey Posted on 26/10/2021 , work completed 26/10/2021
Excellent carpet cleaner
Customer Service
Quality
Value
New Look cleaned all our carpets and did a really fantastic job. Very professional service. Took great care with our furniture. Carpets looked amazing and have been given a new lease of life for several years. Strongly recommended
Customer in Surrey Posted on 28/09/2021 , work completed 27/09/2021
Very thorough job
Customer Service
Quality
Value
This company has a passion for what it does and achieves great results. I can recommend thoroughly. They are dedicated, diligent and professional.
Customer in Windlesham Posted on 27/08/2021 , work completed 25/08/2021
Excellent job done
Customer Service
Quality
Value
This is the second time we have used this company and I have to say, they don’t disappoint one bit. My carpets are looking like new again and Darren is a pleasure to have around. He’s a very friendly guy whilst keeping things very professional, arriving on time and working non stop to the end. Can’t recommend this company enough.
Patricia in Wokingham Posted on 23/08/2021 , work completed 23/08/2021
Superb Result
Customer Service
Quality
Value
Darren did a first-class job with great attention to detail to produce a superb result. We are quite amazed that he got the carpets to look as good as they do. Great job, thank you.
Steve in Surrey Posted on 18/08/2021 , work completed 06/08/2021
Good service
Customer Service
Quality
Value
Darren arrived on time ( after sitting down the road as he was early). He explained what he was going to do- he said the whole thing ( basically most of the downstairs and stairs/landing) would take most of the morning and true enough he finished at about 12 noon. The carpet clean was excellent-he did point out a couple of areas where there had been stubborn stains and said to wait a couple of days to see if they did reappear and if so he would come back-they didn’t but good to know you have some after care service. We’ve used New Look before and have always been delighted with the service and the way they have gone about the job.
Barry in Surrey Posted on 09/07/2021 , work completed 05/07/2021
Excellent Results
Customer Service
Quality
Value
Friendly, efficient, impressive equipment and excellent results.
Which? Trusted Traders Consumer Posted on 08/07/2021 , work completed 30/06/2021
Carpet Cleaning
Customer Service
Quality
Value
Very professional, efficient, thorough and friendly service. The results of the clean were the best I've had from carpet cleaning. They carpets look new! Can't recommend highly enough and I had an offer from a flier of book two rooms and get one free.
Customer in Surrey Posted on 02/07/2021 , work completed 02/07/2021