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North East Heating Solutions Limited

4.9

81 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

    • Electrical installations

  • Heating contractors

    • Central heating systems (installation and servicing)

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating

  • Plumbers

  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
81 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Replacement of outdated storage heaters with Elkatherm heaters.
Customer Service
Quality
Value
We decided to replace our outdated storage heaters with new controllable Elkatherm heaters around six months ago. We are delighted with them as we can program each individual heater to suit our needs e.g. the bedroom heater is set to come on at the required temperature two hours before we go to bed and again two hours before we get up. Then the rest of the day and night it is set to a lower temperature and only comes on if the room temperature falls below that. We estimate that we will save around one thousand eight hundred kw per year in our two-bedroom bungalow. Also, we were very impressed with Northeast Heating Solutions from the initial first meeting with Howard to the expert fitting of the heaters - a friendly set of workers who left everything neat and tidy.
Customer in Darlington Posted on 13/03/2022 , work completed 16/09/2021
Recommended
The trader replied (on 14/03/2022)
Hello and thank you ever so much for your wonderful review. You are one hundred percent correct that you will save kW by installing Elkatherm and have one hundred percent control of your heating. We wish you (at least) twenty five years of warmth in your bungalow and thank you once again for your business and your review.
Full Heating system change
Customer Service
Quality
Value
Satisfied customer from South Yorkshire. We have employed North east heating solutions to remove our old central heating system and to install Elkatherm electric heating. It took only two days to remove the old and install nine rads plus electrics, the engineers who installed the new system were helpful friendlily and carried out the works in a processional manor to our satisfaction, and left the job clean and tidy on completion. Many thanks to them. Mr & Mrs Page.
Customer in South Yorkshire Posted on 12/03/2022 , work completed 22/02/2022
Recommended
The trader replied (on 16/03/2022)
Dear Mr & Mrs Page, thank you ever so much for your wonderful review. You've joined the every growing number of our customers removing mains gas for their central heating and upgrading to Elkatherm A++ rated electric radiators. We wish you many years of trouble free and maintenance free warmth and comfort and thank you for your valued business.
Well done North East Heating Solutions
Customer Service
Quality
Value
I was very pleased throughout from the first visit to getting a quote. No hard sell, which was appreciated. The quote was competitive and they kept me well informed on the date for fitting. They fitted the new one and removed the old gas heating system in the scheduled time. They were friendly and good humoured taking the time to explain the new system to me. I feel confident they have completed a good job for us.
Which? Trusted Traders Consumer Posted on 10/03/2022 , work completed 08/02/2022
Recommended
The trader replied (on 10/03/2022)
Thank you ever so much for your glowing review. We are finding ourselves inundated with enquiry's for homeowners like yourself wanting to get rid of gas. They fully research all options and when they settle on ourselves we are delighted and ensure all our customers get the same level of excellence. We wish you years and years of trouble free warmth.
Full heating system install
Customer Service
Quality
Value
They are a fantastic company to deal with. I could walk out of my house trust the three guys that turned up. They went above and beyond and the quality of the work was exceptional. Dealing with them on the phone was so easy and Howard, the owner, came out himself to measure up and do all the sums.
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 10/02/2022
Recommended
The trader replied (on 03/03/2022)
Many thanks indeed for your 3 x 5 star reviews, we are delighted that you are delighted. Our installation engineers pride themselves on the quality of their work and always respect our customers homes. We wish you many (at least the 25 years of guarantee) years of warmth.
Supply and got electric heaters
Customer Service
Quality
Value
Sales visit was informative but not pushy . We were advised about size of radiator to suit size of large and small room. Workmen arrived on agreed date completed work efficiently and with little disruption. Workmen we’re polite and efficient throughout .We were given programming demonstration and left with simple instruction sheet as well as YouTube tutorial info . Both radiators working efficiently and 25 year guarantee gives peace of mind . Not a cheap option but will whole heatedly recommend this firm .
Customer in Tyne and Wear Posted on 21/01/2022 , work completed 23/12/2021
Recommended
The trader replied (on 21/01/2022)
Many thanks for your excellent review and we are pleased you're happy with your experience. We note your comment on price, its true that genuine German engineering does cost more than the cheaper copies but we are convinced its worth it in the long term.
Install 2 radiators
Customer Service
Quality
Value
We found the economy 7 heaters we had were inefficient and expensive to run. These heaters were over 30 years old. We did a lot of research and hit on North East Heating Solutions. We ordered the heaters on 13 October 2021 after a site visit. We requested the radiators be installed before Christmas. Which they were. The most important thing to us was the running costs which have proved to be very reasonable and we are a lot more comfortable now.
Customer in North Yorkshire Posted on 21/01/2022 , work completed 20/12/2021
Recommended
The trader replied (on 21/01/2022)
Thank you ever so much for your splendid review and 3 x 5 stars. We are delighted that you're delighted with the Elkatherm radiators and the running costs. Wishing you many years of comfort and warmth
Customer in Northumberland
Customer Service
Quality
Value
We couldn't be more pleased with the service, the value for money and the product. One of our neighbours, on seeing our system, has already placed an order. Wish we had done it years ago.
Customer in Northumberland Posted on 03/01/2022 , work completed 13/08/2021
Recommended
The trader replied (on 04/01/2022)
Thank you very much for your lovely review and 3 x 5*. Wishing you years of warmth and comfort. Also, thank you for recommending your neighbours who we are installing later in January.
Radiators installed
Customer Service
Quality
Value
I had electric radiators installed at my Bridlington bungalow to replace my useless uneconomical panel heaters by North East Heating Solutions. And I must say everything in their brochure is true and are good for every promise they make. This family run firm gave me customer service that is rare to find these days and second to none . The gentleman who does the science of how many radiators I needed and how big was brilliant and went the extra mile to make sure we had a more than warm home. They we’re fitted fast, with no mess. I’m very pleased i invested in these radiators, and with this family company. I wouldn’t hesitate to recommend North East heating Solutions to anyone who wants a warm, efficient, more eco friendly home and the radiators look great too.
Wayne in South Yorkshire Posted on 14/12/2021 , work completed 03/09/2021
Recommended
The trader replied (on 14/12/2021)
Hi Wayne. Firstly can we thank you for your business and placing your trust in our business. Secondly 3 x 5* reviews are testament to all that we try to do for all our customers and finally, we thank you ever so much for your glowing words. Wishing you many years of cozy warmth on the fabulous Yorkshire coast.
Professional service, top quality product
Customer Service
Quality
Value
The initial appointment with Howard was arranged very quickly. Howard was very knowledgeable, professional and was not "pushy" by any means. He was very accommodating and was able to explain in detail how the systems worked, without overcomplicating it! The radiators were installed efficiently around 3 months later. The installers were courteous and didn't leave any mess and the job was done within a few hours. After being stuck with old storage heaters for over a year, the new system is an absolute dream! They work so effectively and efficiently in heating our house, even better than gas central heating which is what we're used to. We've already saved money on our energy bills. I would definitely recommend this company and this product, it is very much worth the money and we are confident the system will last a lifetime.
Customer in North Yorkshire Posted on 06/12/2021 , work completed 05/11/2021
Recommended
The trader replied (on 06/12/2021)
Thank you ever so much for 3 x 5* review and also your comments on our service. It's interesting that you mention gas central heating and how Elkatherm is superior as we are experiencing many new customers who are replacing old gas central heating and have installed Elkatherm radiators. They're also commenting on how bills reduce and they have total control. Wishing you a warm and comfy home for many years to come
Efficient and Professional
Customer Service
Quality
Value
I enquired in January, made a decision to get a visit to look at heating options. Great service. Then radiators ordered and installed - also an excellent service. Programming took a while to get to grips with because I it was June installed and didn’t need heating till now in mid November. Works brilliantly and I am thrilled with it. Warm and cosy when I want it. Thanks to all the team from office staff onwards. Highly recommend this company.
Customer in County Durham Posted on 21/11/2021 , work completed 04/01/2021
Recommended
The trader replied (on 22/11/2021)
Thank you so much for your 3 x 5* review. We are delighted that you are 'thrilled' with your installation of Elkatherm radiators and we wish you many years of cosy warmth in your home. All our team work to 1 standard, excellence and this review is testament of this.
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.