Endorsed by Which?

North East Heating Solutions Limited

4.9

94 Reviews

Opening Hours
Today -
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting German engineered environmentally friendly radTherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a digital control or remotely with our App.
We offer a 30-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are fully compliant and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
  • Plumbers

  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
94 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Electric central heating and boiler
Customer Service
Quality
Value
North East Heating Solutions installed electric heaters throughout my property together with a new boiler they were very professional kept to budget and schedule the team who worked at my property were very helpful and considerate and carried out an excellent job I would have no hesitation to recommend them
Customer in Tyne and Wear Posted on 10/09/2023 , work completed 07/09/2023
The trader replied (on 11/09/2023)
Thank you ever so much for your 5 star review on all aspects of the work and installation we have done for you. We love to get feedback and yours is really appreciated. We wish you many years of trouble free use of your heating and hot water system.
Clean, Comprehensive and Efficient Service
Customer Service
Quality
Value
North East Heating Solutions were initially contacted to advise and quote for the installation of Elkatherm heaters for our village hall. The old gas-fired heater and overhead electric heaters were inefficient and did not provide even room heating and so it was decided to have them replaced with a more modern alternative. North East Heating Solutions visited the hall and quickly scoped out the locations for 5 new programmable Elkatherm heaters after a survey of the electricity supply for connections. The old gas-fired unit and overhead electric heaters were removed and disposed of and the room was left in a clean and tidy condition. The work was completed within 1 day and care was taken to ensure that the end result was to our satisfaction. A full explanation of the operation of the new heaters was given and a user guide was provided. The cost wasn't cheap but previous testimonies indicate that the Elkatherm heaters are good value for money. Although there has not been the opportunity to experience the efficiency of the new heaters yet (summertime) the appearance and testing of the settings make us optimistic.
Customer in North Yorkshire Posted on 02/08/2023 , work completed 15/06/2023
The trader replied (on 02/08/2023)
Thank you very much for your wonderful review. We never claim to be the cheapest but we certainly always aim to be the very best in every aspect of what we do. From our brochure, surveys, installation team and customer support we only give 5* excellence to all our customers. You have invested in the best and only A++ rated electric radiators from Elkatherm and we will always give you the same in our service. So, thank you for making this public, its appreciated
Brilliant team
Customer Service
Quality
Value
Replaced back boiler-driven, water-based central heating with four new radiators on ground floor. All old radiators throughout the house removed, header tank supply capped off, and new internal gubbins fitted to electric immersion heater. Fitted in summer, so haven't used new radiators at all yet, but they do look good. The fitters - two electricians and a plumber - are a dream team, courteous, thoughtful, non-invasive, quick and very tidy - if only all tradespeople were like this.
Customer in County Durham Posted on 12/07/2023 , work completed 09/06/2023
The trader replied (on 13/07/2023)
Thank you ever so much for your glowing review of what we do and our superb fitting team. So much emphasis can be made on the price however what our customers like is the overall professionalism of what happens when we come to actually do the job. We are delighted that you have found our installers to be 5 stars. We know that you'll also rate the radiators as 5 stars come the winter time
Changing troublesome gas heating system to electric
Customer Service
Quality
Value
Overall an excellent outfit. The staff are helpful, skilled and polite. They work in an efficient and tidy fashion, the company was cost competitive and prepared to be flexible to meet our needs. The elkatherm radiators supplied look good and work well. Happy to highly recommend the company.
Which? Trusted Traders Consumer Posted on 16/03/2023 , work completed 07/02/2023
The trader replied (on 16/03/2023)
Thank you for your lovely review and the 3 x 5 stars. We have an increasing number of customers who are replacing gas central heating with the Elkatherm A++ rated electric heating system and ALL are experiencing low bills and zero maintenance costs. We pride ourselves in outstanding customer service and your review highlights this which of course we are so please to read.
100% professional service
Customer Service
Quality
Value
Four old storage heaters replaced with modern programable temperature controlled units. Entire operation from quotation to fitting to clean up all done in a friendly , polite , professional and timely manner .
Customer in Lincolnshire Posted on 06/03/2023 , work completed 03/02/2023
The trader replied (on 07/03/2023)
Thank you so much for your review and especially the 3 x 5* rating. In everything we do its all about our promise of One Standard of Excellence and your review proves we are keeping to that promise.
Excellent service
Customer Service
Quality
Value
Very professional service from initial survey to installation. Installation carried out in an efficient, professional and friendly manner. We had opted to have this system installed into my elderly mothers property as a safer alternative to gas appliances. Although we were present, the installers took time to explain to mother what they were doing. Very pleased with the end result, very neat looking and certainly very effective.
Customer in South Yorkshire Posted on 13/01/2023 , work completed 06/12/2022
The trader replied (on 14/01/2023)
Thank you ever so much for your five star review. We take pride in everything we do and we wish your mother many years of cosy warmth from her radiators.
Happy with Service
Customer Service
Quality
Value
I had 5 old storage heaters replaced with 5 new Elkatherm modern heaters. The initial first meeting everything was explained clearly. Demonstrated the product to show me how it would work when installed and showed me how efficiently they would at heating up. Any questions I had they were answered. They then turned up on time to do the install. They were friendly and professional and clean and tidy on the job.
Which? Trusted Traders Consumer Posted on 03/11/2022 , work completed 19/09/2022
The trader replied (on 03/11/2022)
Hello Many thanks for your 3 x 5 star reviews and for the excellent review on all that we do. Wishing you many years of warmth and comfort with low running costs and zero maintenance.
Sunamp installation
Customer Service
Quality
Value
I live in a fully electric, small property that had an old small water tank with immersion heater for my hot water with little control. It was inefficient and took up valuable wardrobe space. I wanted to modernise the system and future proof it so instead of updating like for like I looked for something a bit more innovative. I came across the Sunamp System, albeit a bit nervous about my choice, I contacted North East Heating Solutions Ltd and they came to visit and go through the options with me. I was happy with what was discussed and arrangements were made to fit it in about 6 to 8 weeks time. On the day the people involved were great, polite and got on with the job. They removed the old system and took away all rubbish. It was done in about half a day and used it that evening. Compact, easy to use, quiet, hot water on demand, fast flow rate, never seems to run out. Overall very happy, it has assisted with an easier way of living day to day and given me a wardrobe back, would highly recommend. Thanks.
Customer in North Yorkshire Posted on 29/10/2022 , work completed 30/06/2022
The trader replied (on 01/11/2022)
Thank you ever so much for the 3 x 5 star review. Sunamp is a unique and amazing product and its far kinder to the environment and cheaper than the traditional hot water cylinder. We are 100% convinced that you will continue to enjoy many many years of amazing service both from the Sunamp hot water thermal battery but for ourselves.
Replacement of old storage heaters
Customer Service
Quality
Value
I contacted North East Heating Solutions with regard to replacement of old storage heaters. A useful home visit was made, measurements taken, order placed. I was informed of progress along the way. On the day of installation, they arrived on time and the radiators were fitted quickly and efficiently. Old storage heaters removed. A timer also fitted on the immersion heater free of charge. The radiators are quick to heat up the rooms and aesthetically pleasing.
Customer in Northumberland Posted on 25/10/2022 , work completed 23/09/2022
The trader replied (on 25/10/2022)
Thank you for your lovely 3 x 5* review. We are delighted your are happy with everything we do and your experience. Looking forward to being here for you over the next 25 years of your guarantee and beyond
First Class Service
Customer Service
Quality
Value
North East Heating Solutions removed 5 old night storage heaters from my recently purchased bungalow and replaced them with 4 Elkatherm radiators. I am delighted. The timing of the work, the cost and all arrangements were made with the MD. Howard at the end of his initial visit, and all of this was adhered to. My daughter and son in law had made the appointment, and were present during his assessment and recommendations. Having already met some traders regarding the required work. We were all impressed with the professional attitude, the openness, and patience which was displayed by this gentleman. Contact with the office was excellent, with Yvette and Rodi confirming times etc. One extremely pleasant engineer Phil, came to remove the old equipment. Everything was cleared and clean before he left. On installation day John and Stephen, again extremely pleasant engineers arrived at the stated time, they worked quietly and efficiently, making sure that I was satisfied with all the arrangements, as they went along. I was patiently shown how to operate the system ,which was set to the temperature and times I require. They were respectful of my home and property, and left everything clean and tidy. I am absolutely delighted with the system, and all people involved with it. There have been no problems. I and my family are most impressed with the work completed, and would strongly recommend North East Heating Solutions to anyone.
Customer in Derby Posted on 29/08/2022 , work completed 22/08/2022
The trader replied (on 31/08/2022)
Thank you on behalf of our team for your glowing review and we wish you every happiness and warmth with your new Elkatherm heating system. Reviews are so important to us and yours is fantastic as you've taken the care and time to mention everyone associated with your installation.