North East Heating Solutions Limited

We were looking to replace our old ineffective storage radiators with something more practical. We'd investigated air source to go green but it really wasn't going to work as a retrofit for our old barn conversion. We'd had a number of companies come round and try to sell us ASHP or LPG boilers and really not listening to us. Howard was a breath of fresh air. He could see we'd already done our homework, we knew exactly what we wanted and just needed to know the radiators required and the price. He gave us exactly that and as a result left with a booking and deposit. There was a wait for the radiators to be supplied but in fact they were available and fitted before due which was great. The timer switches we were also having didn't come in as quickly and when they weren't quite right they were switched out for an alternative product with no fuss and fitted at a later date. They were all set up fine and as well as the standard instruction booklet we were provided with a simply get started basic instruction sheet too. Altogether we are very happy with the job - the fitters were courteous, working round us while we were working from home, clean, tidy, respectful and all in all did a great job.

Everyone from North East Heating Solutions was friendly and helpful and seemed efficient. I am very pleased with my Sunamp 6 (for hot water) and Elkatherm radiators (installed in June and August 2021), but a number of mistakes were made over contract details. Problems included some paperwork being sent twice in mistake for other paperwork and some paperwork containing errors; there was confusion over some radiator sizes and one installation date and - in the absence of an initial written quotation - even the total number of radiators and total cost. These and other issues were all resolved satisfactorily, but should not have arisen in the first place. Nevertheless, I would recommend North East Heating Solutions, their staff and their products.

Partial replacement to a 35 year old heating system. Work carried out over approx. 4 hours, in a friendly and efficient manner. Fully intend to have the rest of the system done at a later date. Whole process was excellent from North East Heating - shame about Bulb with the tariff...

My mothers storage heating system was failing and proving not value for money. I had search online and quickly discovered Northeast Heating Solutions. We liked what we saw. Within an hour of searching an appointment was made via Yvette and we also spoke directly with Howard. A week later Howard visited my elderly mothers and gave an honest and professional survey. The process was described in "layman terms" which was greatly appreciated by both of us. John and Stephen arrived promptly on the agreed installation day and were both very friendly and helpful. Their work was delivered in a very tidy and professional manner. John was very patient when delivering the tutorial to my mother and myself. I had to speak with John after they had left as I hadn't digested all the information relayed to me, but John called and advised me of where I was going wrong. Nothing was too much trouble to him. The new heating system is perfect and ideally suited to my mother's needs and we would thoroughly recommend Northeast Heating Solutions.

The wait between ordering and fitting was a little longer than anticipated (Brexit-related) and I would have liked a little more communication - I've still given 5 stars though because the response when I telephoned was fine, and the two fitters more than made up for this small thing. Once the fitting date was arranged the fitters arrived promptly. They were very efficient, overcoming the one small difficulty we encountered without fuss. They were friendly and polite the whole time they were with me and cleaned up any mess made by drilling. I was extremely happy with the service provided. The radiators they fitted are so much better than the storage heaters they replaced and I can now control my heating as I need to - perfect!

I chose North East Heating Solutions after reading some of their reviews and I am so pleased that I did. Each and every one of the workmen were prompt professional and courteous throughout and any questions or concerns were dealt with before during and after. I am very satisfied with the work that has been done and without any hesitation, I would recommend this company.

We found North East Heating Solutions while looking to replace our storage heaters and after contacting them we received a prompt service despite the restrictions in force at the time. They replaced our old heaters and upgraded our water heating, taking away our old heaters and cleaning up afterwards. From office staff to installers, very friendly and nothing was to much trouble. It is easily controlled and we were given full instruction on how to control it. We are a lot warmer than we were before and is costing us less.

I realized soon after I bought my apartment in the Grade 2 listed building that I live in that the existing heaters were inadequate. I checked reviews online and chose North East Heating Solutions to install five Elkatherm space heaters. It has turned out to be a really good decision in terms of the quality and performance of the heaters themselves but also the personal and patient after sales service. They are ready and willing to assist with any queries. The installation was timely and smooth and the old units were taken away. These heaters really are a sound investment that improve the comfort of your living.

We have found North East Heating solutions to be an excellent company to deal with from start to finish. We initially had 2 heaters installed earlier in the year but decided to add another to our main lounge in December as we had been so pleased with the earlier two. All staff from Office to Sales to the fitting have all been brilliant to deal with. The product is excellent and the service is excellent as well. We are still not sure if the running costs are more than our previous system but it appears to be at this early stage slightly more expensive, although we have had quite a lot of cold weather to contend with! One radiator fitted upstairs was in fact struggling to get to the required temperature. We flagged this up to Howard who immediately replaced it, free of charge, with a larger radiator that now heats the room very well. Great service indeed. All in all I could not fault North East Heating Solutions and would recommend them to anyone.