Endorsed by Which?

North East Heating Solutions Limited

4.9

99 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

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Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting German engineered environmentally friendly radTherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a digital control or remotely with our App.
We offer a 30-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are fully compliant and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
  • Plumbers

  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
99 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
My review
Customer Service
Quality
Value
Great job.
Cliff, Cleveland Posted on 17/05/2017 , work completed 17/05/2017
Super
Customer Service
Quality
Value
Super job. Quick efficient, socially acceptable but ate all the biscuits.
Kenneth, Cumbria Posted on 13/09/2017 , work completed 13/09/2017
The trader replied (on 08/05/2018)
Ken, please let us know your favourite biscuits, we will send you more! Thanks for the 5 star rating
Looks Good
Customer Service
Quality
Value
The radiators were installed cleanly and quickly. They look good and I hope they will run as well as they look.
Patricia, Tyne and Wear Posted on 08/09/2017 , work completed 08/09/2017
Excellent job
Customer Service
Quality
Value
No 'pushy' sales talk, just good facts. Fitters were very professional and cleaned up afterwards. Would recommend them.
John, Derbyshire Posted on 17/03/2018 , work completed 17/03/2018
Professional and efficient
Customer Service
Quality
Value
A thoroughly professional job from start to finish. The radiators have proved to be as efficient and economical as we were told they would be. Very satisfied with the whole process.
Customer in East Riding of Yorkshire Posted on 01/04/2019 , work completed 16/04/2004
The trader replied (on 04/03/2020)
Thank you ever so much for your excellent review and we are delighted that everything we promised you regarding efficient and running costs have proven to be true.
Great, reliable Service
Customer Service
Quality
Value
I used this company to have electric heaters installed in the summer and have my old storage heathers removed. I found it to be a good experience from start to finish, I got a quote which I agreed to on the day as I had researched prices, etc... with other companies previously. The work was done after first lockdown and all precautions were taken. They were quick, efficient and pleasant. I would recommend North East Heating.
Customer in Nottingham Posted on 07/12/2020 , work completed 24/04/2020
The trader replied (on 07/12/2020)
Thank you ever so much for your review and 5* for every category. Welcome to our ever growing and ever satisfied 'family' of customers. We always work hard to ensure you are delighted from the very start of the process to the end and then keeping you warm and cosy for long into the future.
Replacing storage heaters
Customer Service
Quality
Value
Very professional and friendly. Did a great job of cleaning up after themselves and disposing of old heaters. Explained how to operate the new system and left instructions in case of problems. I contacted the office as we had a power cut 2 days after installation and they were quick to respond and reassure me.
Customer in Stockton-on-Tees Posted on 26/01/2021 , work completed 18/01/2021
The trader replied (on 08/02/2021)
Thank you for your 5* review! We pride ourselves on our turnkey heating solutions and exceptional customer service and always respond as quickly as we can to answer any questions our customers might have.
A great job from start to finish
Customer Service
Quality
Value
Excellent service from North East Heating Solutions from the initial survey by Howard to the removal of our old heating system (storage heaters and wet radiator system) and the fitting of our 6 new heaters. John and Steve arrived (fitters) were extremely pleasant, helpful, efficient (and clean and tidy) and Yvette kept us up-to-date with progress as the works were split over 2 visits (at our request). We could not be happier with the service or the product.
Customer in North Lincolnshire Posted on 27/11/2020 , work completed 24/11/2020
The trader replied (on 08/02/2021)
We’re so pleased to receive your 5* review. Our team always strives to offer exceptional service from day one so you can keep warm without worry – we hope you enjoy your new electric heating system!
Full heating system install
Customer Service
Quality
Value
They are a fantastic company to deal with. I could walk out of my house trust the three guys that turned up. They went above and beyond and the quality of the work was exceptional. Dealing with them on the phone was so easy and Howard, the owner, came out himself to measure up and do all the sums.
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 10/02/2022
The trader replied (on 03/03/2022)
Many thanks indeed for your 3 x 5 star reviews, we are delighted that you are delighted. Our installation engineers pride themselves on the quality of their work and always respect our customers homes. We wish you many (at least the 25 years of guarantee) years of warmth.
Full Heating system change
Customer Service
Quality
Value
Satisfied customer from South Yorkshire. We have employed North east heating solutions to remove our old central heating system and to install Elkatherm electric heating. It took only two days to remove the old and install nine rads plus electrics, the engineers who installed the new system were helpful friendlily and carried out the works in a processional manor to our satisfaction, and left the job clean and tidy on completion. Many thanks to them. Mr & Mrs Page.
Customer in South Yorkshire Posted on 12/03/2022 , work completed 22/02/2022
The trader replied (on 16/03/2022)
Dear Mr & Mrs Page, thank you ever so much for your wonderful review. You've joined the every growing number of our customers removing mains gas for their central heating and upgrading to Elkatherm A++ rated electric radiators. We wish you many years of trouble free and maintenance free warmth and comfort and thank you for your valued business.
Very impressed from start to finish and would strongly recommend this company
Customer Service
Quality
Value
Had installation of elkatherm radiators and solar compatible sunamp water system in old house to replace oil central heating. Initial assessment clear and knowledgeable (Howard) taking time to tailor to our individual circumstances. Actual installation excellent - efficient, helpful, friendly and tidy throughout. Worked extremely well as a team, meaning that removal of old system, fitting new one and clearing up to high standard, as well as ensuring we knew exactly how to work system via app completed in 2.5 days (14 room house). Heating system excellent, easy to configure, and water system gives mains pressure instant hot water. Would strongly recommend to anyone needing new heating system
Customer in North Yorkshire Posted on 08/11/2023 , work completed 08/11/2023
The trader replied (on 09/11/2023)
Thank you ever so much for taking the time to write your review. Thank you also for giving us (yet again) 3 x 5 stars, it's so appreciated. We live and die by our exemplary customer service which we believe sets us apart from all the others in the market. Not only 5 star service, also 5 star products. Wishing you many happy years of a warm and cosy house with 'lashings' of mains pressure, clean hot water.
Electric central heating and boiler
Customer Service
Quality
Value
North East Heating Solutions installed electric heaters throughout my property together with a new boiler they were very professional kept to budget and schedule the team who worked at my property were very helpful and considerate and carried out an excellent job I would have no hesitation to recommend them
Customer in Tyne and Wear Posted on 10/09/2023 , work completed 07/09/2023
The trader replied (on 11/09/2023)
Thank you ever so much for your 5 star review on all aspects of the work and installation we have done for you. We love to get feedback and yours is really appreciated. We wish you many years of trouble free use of your heating and hot water system.
Great Service from Northeast Heating Solutions
Customer Service
Quality
Value
My mothers storage heating system was failing and proving not value for money. I had search online and quickly discovered Northeast Heating Solutions. We liked what we saw. Within an hour of searching an appointment was made via Yvette and we also spoke directly with Howard. A week later Howard visited my elderly mothers and gave an honest and professional survey. The process was described in "layman terms" which was greatly appreciated by both of us. John and Stephen arrived promptly on the agreed installation day and were both very friendly and helpful. Their work was delivered in a very tidy and professional manner. John was very patient when delivering the tutorial to my mother and myself. I had to speak with John after they had left as I hadn't digested all the information relayed to me, but John called and advised me of where I was going wrong. Nothing was too much trouble to him. The new heating system is perfect and ideally suited to my mother's needs and we would thoroughly recommend Northeast Heating Solutions.
Customer in Tyne and Wear Posted on 08/05/2021 , work completed 05/05/2021
The trader replied (on 11/05/2021)
Thank you ever so much for the 3 x 5* reviews. We are as delighted that you and your mum are delighted and wish her many years of warmth and comfort.
Efficient and Professional
Customer Service
Quality
Value
I enquired in January, made a decision to get a visit to look at heating options. Great service. Then radiators ordered and installed - also an excellent service. Programming took a while to get to grips with because I it was June installed and didn’t need heating till now in mid November. Works brilliantly and I am thrilled with it. Warm and cosy when I want it. Thanks to all the team from office staff onwards. Highly recommend this company.
Customer in County Durham Posted on 21/11/2021 , work completed 04/01/2021
The trader replied (on 22/11/2021)
Thank you so much for your 3 x 5* review. We are delighted that you are 'thrilled' with your installation of Elkatherm radiators and we wish you many years of cosy warmth in your home. All our team work to 1 standard, excellence and this review is testament of this.
Electric radiators fitted
What a great company. We had a solid fuel boiler removed and 5 radiator conversions. Communications with the company prior to fitting and after the work had been completed was excellent. Very friendly and helpful team in all stages of the work, tidy and efficient. Spent time with us at the end of the job to explain the app and how the system can be controlled. Can highly recommend every aspect including the efficient heating system that has modernised our home.
Customer in South Yorkshire Posted on 07/02/2024 (Reviewer did not use service)
The trader replied (on 08/02/2024)
Thank you so much for your review. We also recall that you were on an economy 7 tariff and your bills were eye watering. Not only will you now be warm and cosy but your bills should drastically reduce and rather than burn solid fuel that's harmful to the environment you are now 100% green for your home heating AND it's all guaranteed for 25 years.
Changing troublesome gas heating system to Elkatherm electric radiators and water system to Sunamp.
Customer Service
Quality
Value
I decided to go 100% electric and found this company after reading so many good reviews online. The process was trouble free and excellent from start to finish. The team which consisted of 1 plumber (Phil) and 2 electricians (Kev and Jamie) carried out the job within a day and a half. This included removing old boiler, water tanks, visible pipe work, fitting new sockets, removing old radiators and fitting 6 new ones. I couldn't be happier with the quality of work and the results of the new system. The whole team including office staff are very courteous and easy to talk to, nothing is too much trouble. I would recommend this company to anyone thinking of doing the same. Thanks very much.
Customer in South Yorkshire Posted on 21/02/2024 , work completed 20/02/2024
The trader replied (on 26/02/2024)
Thank you so much for the generous words and the 5 star reviews, its very much appreciated by all of the team at North East Heating Solutions. The journey our customers experience, from initial contact, home survey & quotation, ordering, removal of the old system, commissioning of the new and looking after you is of paramount importance. We are delighted that you are delighted and another wonderful review to add to the list. Thank you again
Good professional job
Customer Service
Quality
Value
Removed old oil boiler and radiators, installed new electric radiators and Sunamp water heater. This was done to the agreed timescale and scope and for the agreed cost. We chose North East Heating Solutions after getting several quotes because we felt that we had received an honest and realistic view of the pros and cons of the system. There was no hard sell and the description of what we would be buying and the answers to our questions were knowledgeable and professional. The plumber and electricians who arrived to do the work were likewise professional and efficient as well as being friendly and considerate of how work was carried out. It was completed to schedule. There was a glitch after the work had been completed and we had to call them back out to remedy it, Their response was quick and professional and resolved the problem to our satisfaction. There was no additional cost. Overall I would recommend this company.
Customer in North Yorkshire Posted on 13/10/2024 , work completed 04/10/2024
The trader replied (on 14/10/2024)
Thank you ever so much for your review and (yet again) 3 x 5 star's. We have so many clients who have decided that heat pumps aren't suitable for them and have found their way to our door. To receive glowing reviews from them on their whole experience from the initial survey visit to the final installation is testament to our single standard, excellence in everything we do. The whole team at NEHS wish you years and years of piping hot water and a cosy and comfortable home with low running costs whilst at the same time being so friendly to our shared environment Thank you again
Excellent service and fantastic product!
Customer Service
Quality
Value
I recently had a Sumamp water heater installed by North East Heating Solutions, and the service was excellent from start to finish. At the initial survey appointment, the friendly and professional representative took the time to explain everything clearly, helping me choose the model that best suited my needs. He also talked me through the installation process so I knew exactly what to expect. The actual installation was fantastic — the engineer was friendly, polite, professional, and thoughtful, as well as very thorough. I’m absolutely delighted with the product and now have instant hot water at great pressure — a huge improvement over my old, inefficient hot water cylinder tank! I would highly recommend North East Heating Solutions for their outstanding service and quality products
Customer in West Yorkshire Posted on 17/10/2025 , work completed 05/09/2025
The trader replied (on 19/10/2025)
Many thanks for your wonderful review of your experience with our company. We are delighted that you have a far superior hot water supply after the installation of your new Sunamp thermal battery. Sunamp is an amazing product and we are proud to have become their biggest supplier and fitter since we began with Sunamp in 2019. Getting 3 x 5 star reviews is testament to our whole team and we wish you years of service from the Sunamp system
First class throughout
Customer Service
Quality
Value
The installers were courteous and efficient. On completion they explained how to use and adjust the heater and they left a clean and tidy job. First class.
Rob, Nottinghamshire Posted on 06/06/2017 , work completed 06/06/2017
Excellent
Customer Service
Quality
Value
Everything done to schedule and budget. Helpful, friendly service and very speedy and efficient! They answered questions and put me on the right track. Excellent! so pleased.
Susan, North Yorkshire Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 19/01/2019)
Thank you Susan for your review. We aim to achieve 5* service, 5* quality and 5* value. So pleased you're happy with all aspects of our work
Delighted
Customer Service
Quality
Value
I have had my Elkatherm radiators for five years now. I cannot speak highly enough of the excellent no pressure sales technique.The radiators are a great success,they were fitted in less than two hours by efficient pleasant workmen. My house is warm and cosy and I find them economical,no servicing needed,easy to regulate and whilst my house was empty for four months due to illness the radiators were put on timers, so no worries about frozen pipes. I have no hesitation in recommending Northeast heating solutions .
Customer in West Yorkshire Posted on 04/03/2019 , work completed 21/03/2014
The trader replied (on 04/03/2019)
Thank you for your review. Whilst we know that the Elkatherm radiators are 'best-in-class' its always reassuring to hear from established customers. Its the sole aim of North East Heating Solutions to have our customers warm and cosy without excessive energy costs.
Excellent All Round Service
Customer Service
Quality
Value
North East Heating Solutions have replaced all the electric heaters in our apartment over the past year. The whole experience from sales, office communications, installation and after sales service are all fantastic. The Wifi option via the 'heatapp' app make it so easy to control the heaters from within the property and from any remote connection. Howard and his team are professional and friendly and the installation team leave the property clean and tidy, no complaints there. I would recommend North East Heating Solutions and their products to other apartment owners who plan to replace their heaters.
Customer in West Yorkshire Posted on 16/04/2019 , work completed 15/04/2019
The trader replied (on 04/03/2020)
Thank you ever so much for your superb review. HeatApp is a superb tool for controlling heating and helping to keep a track of running costs. We always strive for one standard of excellence and we are so pleased to have another satisfied customer.
An Excellent Experience
Customer Service
Quality
Value
NE Heating Solutions supplied and fitted an electric radiator for a garden room new build project. I was impressed with them from start to finish; from initial design consultations with Howard, answering my technical questions, arranging the fitting date and finally to fitting the product. The fitters arrived on time and took extreme care to ensure that the radiator was fitted to my satisfaction, even to the extent of passing the cable to the fused spur behind the plasterboard so that it was unseen (which was unexpected). And, they cleaned up afterwards! We are very pleased with the product. It looks great, is very easy to use and is very efficient in heating the room. I would have no hesitation is recommending NE Heating Solutions for your project.
Customer in Northumberland Posted on 04/04/2019 , work completed 17/08/2018
The trader replied (on 04/03/2020)
Thank you ever so much for your glowing review. Our installation team, Steve & John and also Yvette in the office always ensure we give the superb service that compliments the amazing Elkatherm radiators. Thank you again for your business.
Installation of nine new elkatherm electric heaters and removal of old night storage heaters
Customer Service
Quality
Value
The new heating system installed by North East Systems has been a huge improvement for us and well worth the cost. The new elkatherm radiators, together with the control system which is via an app on our iphones, have transformed the central heating capability in our house, from inflexible and expensive night storage heaters which ran out of heat by late afternoon to a modern, efficient, flexible and very effective heating system which allows the temperature to be controlled for each room independently. The radiators are quick to warm up a room, and can also be used to maintain a lower base temperature for rooms which are not being used regularly, at a much lower cost. We initially met the MD for NE Heating Solutions, who is called Howard and he provided an excellent overview of how the new radiators work the system benefits and costs, and of the installation process. The installation of the new radiators, and the removal of eight old night storage heaters was done in less than a day with no mess or damage, and the guys who installed the new system were very courteous, tidy and efficient. I would highly recommend NE Heating Solutions to other people who may be wanting to upgrade their central heating system. I wish we had done this years ago.
Customer in Tyne and Wear Posted on 27/11/2020 , work completed 08/06/2020
The trader replied (on 01/12/2020)
Thank you ever so much for your glowing review and 5* for every category. We always seek to keep customers warm without worry and because of our reputation there's no need for pressure selling. Our superb fitting team of Steve & John take pride in treating customers homes as they would do their own. Enjoy the next 25+ years of Elkatherm and North East Heating Solutions.
Great Service
Customer Service
Quality
Value
Excellent installation they were very professional and as helpful as they could be. They left my apartment clean and tidy and took the old water cylinder away. I only had a Sun Amp water heater fitted but so far I am very pleased with its performance I have yet to evaluate the exact running costs but so far it seems to be cheaper than my old emersion heater system.
Customer in South Yorkshire Posted on 27/11/2020 , work completed 16/10/2020
The trader replied (on 08/02/2021)
Thank you for your 5* review! We’re so happy to hear that you’re enjoying your new Sunamp hot water system and that the running costs are cheaper than your old emersion heater system. We are delighted to have yet another satisfied customer.