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Trusted Traders

North West Heating Solutions Ltd

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4.9

60 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

North West Heating Solutions are a family business based in Ellesmere Port just outside Chester. We provide the very latest in modern efficient electric heating systems combined with good old fashioned local customer service.

Our passion is providing future thinking electric heating which gives customers greater control over their heating and helps them to manage the heat they do use to achieve lower energy bills.

We always carry out a FREE home survey making sure we get the correct sized heaters and controls for you and your home. Only fitting heaters you need, we design your system for maximum efficiency.

What we do

  • Heating contractors

  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • More Services

    • electric heating systems
    • electric radiators

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
60 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Exceptional Service
Customer Service
Quality
Value
From the moment I requested an NWHS brochure to now having a warm apartment, the whole experience has been old school premium customer service. David came to do the free service, and as we have a very large area to heat, it was not straight forward but he spent as long as we needed explaining every detail. As we had no heating he even rushed through our order. NWHS engineers were extremely professional & knowledgeable & nothing was too much trouble for them. I thoroughly recommend anyone looking for a top of the range heating solution to choose NWHS & I will be using them for two more of my properties.
Customer in Greater Manchester Posted on 26/11/2020 , work completed 25/11/2020
The trader replied (on 02/12/2020)
Hello, Thank you SO much for taking the time to leave us such a nice review. We are delighted to hear that you are happy with the service, experience and product. We hope you continue to enjoy the warmth from your new ELKATHERM electric heaters. Warm Regards, All the team at NWHS.
Installation of Sunamp electronic hot water system
Customer Service
Quality
Value
Had a Sunamp unit installed to replace old hot water tank. From the initial visit from Ian the work was carried out in a professional manner. The plumber George and Ian made as little mess as possible and did an excellent job. We now have hot water at the turn of a tap 24 hours far better than the overnight storage that we needed to boast during the day. With this we use less electric.
Customer in Greater Manchester Posted on 12/11/2020 , work completed 24/10/2020
The trader replied (on 02/12/2020)
Hi, Thank you for taking the time to leave us a review and for giving us 5 stars. We are delighted to hear that you are happy with the hot water product which is also resulting in you using less electric - bonus! Warm Regards, Northwest Heating Solutions.
Amazing Service
Customer Service
Quality
Value
Can't thank North West heating enough rang on the of chance as we had been terribly let down by a main uk installer of an electric hot water system. Rang them to see if they could help us David came out the next day and managed to fit us in really quickly as we had no hot water. Every one from Emily in the office to the guys who came out on the day were absolutely fantastic very professional and left every where spotless. Can not recommend them enough. 5 stars from start to finish. Thank you.
Wyn and Sylvia in Conwy Posted on 20/10/2020 , work completed 16/09/2020
The trader replied (on 02/12/2020)
Hello Wyn & Sylvia, Thank you so much for leaving us a review. We are glad to hear that you are enjoying the hot water and you are happy with the service you received from all of the team at NWHS! Warm Regards, Emily.
Impressive service
Customer Service
Quality
Value
Informative and helpful, knew just what I needed for my apartment. Very pleased with the 2 heaters. Professionally installed, fast, no mess.
Customer in Cheshire West and Chester Posted on 13/10/2020 , work completed 09/10/2020
The trader replied (on 02/12/2020)
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service you have received from us. Thank you for the 5 stars! Warm Regards, Northwest Heating Solutions.
Great service and great heating
Customer Service
Quality
Value
Can't fault the service I received with North West Heating Solutions. There was a slight fault with one of the heaters after installation, but this was quickly resolved. Very pleased with the overall experience and would definitely recommend them to anyone looking for good quality heating and friendly service. Thank you Garry, Emily, Steve and Rob!
Customer in Merseyside Posted on 03/10/2020 , work completed 11/09/2020
The trader replied (on 24/11/2020)
Hello! Thank you for taking the time to leave us such a nice review. We are happy to hear that you are pleased with the service you have received from the team at Northwest Heating Solutions. We hope you enjoy the warmth your new ELKATHERM heaters will give you during this cold winter. Warm Regards, Emily.
Clean, tidy & informative
Customer Service
Quality
Value
Fitted radiators in lounge & kitchen both with no mess. Sale was not pushy just informative. Then Covid 19 lockdown but company easy to contact & helpful. Every person I spoke to was cheerful & helpful. Would recommend them without any hesitation.
Customer in Greater Manchester Posted on 27/08/2020 , work completed 26/08/2020
The trader replied (on 30/09/2020)
Thank you for leaving us a review. We are pleased to hear that you had a great experience with North West Heating Solutions. We will pass this on to all of the team. We hope you enjoy the comfortable warmth from your new electric heating system. Warm Regards, Emily.
Excellent company to do business with
Customer Service
Quality
Value
Unlike other companies right from the start things were conducted in a professional manner. No "Special Prices" or "Managers Discounts" if we signed there and then. They gave us time to consider their quote and once we had accepted the quotation which was very competitive, everything proceeded as agreed. We were kept informed of the progress of the order and they agreed a date convenient to us for fitting As we live in Retirement Apartments when the work was carried out Steve came with full PPE and the fitting of the radiators was done very quickly with little mess. As its summer we cannot comment on the efficiency of the radiators but have confidence that they will prove to be all that the company claims. We were given quick start instructions as well as the full manual and there is also a "YouTube video" to help us programme them as well A very positive experience.
Customer Posted on 18/06/2020 , work completed 12/06/2020
The trader replied (on 22/06/2020)
Thank you for taking the time the leave us a review. We are thrilled to hear that you are happy with your experience of dealing with North West Heating Solutions. We are taking every precaution necessary during these testing times & ensure all of our team have the correct PPE at all times. We hope you will enjoy the comfortable warmth from your new ELKATherm heaters when the cold weather starts to return. Warm Regards, Emily.
Replacing old night storage heaters in rented property.
Customer Service
Quality
Value
After considering carefully concluded that NW Heating offered the most practical and cost effective upgrade for the heating in this rental property. The house was surveyed in one day and the work completed in one day, (less than) with minimum disruption or mess. The tenant is delighted with the result.
Customer in Gwynedd Posted on 16/04/2020 , work completed 21/01/2020
The trader replied (on 26/05/2020)
Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the product and the service you have received from us. We appreciate the kind words. Thanks again! From all the team at North West Heating Solutions.
Heating upgrade
Customer Service
Quality
Value
From my initial call to enquire about upgrading our dated storage heaters I was impressed. We did get 3 quotes but what stood out was the customer service, no hard sell, they offer a great product for a good price A smooth fitting process and training for the controls, we used the app which is great. Always a friendly voice at the end of the phone if you need help We are very happy with our choice.
Customer in Cumbria Posted on 04/11/2019 , work completed 12/08/2019
The trader replied (on 10/01/2020)
Thank you for taking the time to review North West Heating Solutions. We're delighted you are happy with the replacement of your old night storage heaters and the service you received. I hope you enjoy the comfortable warmth from your new electric heating system over these chilly months. Warm Regards, Samantha
Excellent service
Customer Service
Quality
Value
Excellent service. I was kept informed while waiting for the heaters to be installed. I had to wait three months for the heaters but it was well worth the wait. Excellent service from Dave who came and gave me a price and Steve who fitted the heaters. Would highly recommend North West Heating solutions. What a difference these heaters have made in my house thank you so much.
Customer in Greater Manchester Posted on 19/09/2019 , work completed 16/08/2019
The trader replied (on 07/02/2020)
Thank you for taking the time to review North West Heating Solutions, we're very pleased that you are happy with your new electric heating and the service that we provided fitting your electric radiators. We order all our heaters directly from the ELKAtherm factory in Germany at very busy times or for specialist colours this can be up to 12 weeks however we always try to explain this as best we can at the point of order. Generally our standard lead time is around 6-8 weeks. Warm Regards, North West Heating Solutions