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Endorsed by Which? Trusted Traders

North West Heating Solutions Ltd

Profile thumb northwest
4.9

75 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

North West Heating Solutions are a family business based in Ellesmere Port just outside Chester. We provide the very latest in modern efficient electric heating and hot water systems combined with good old fashioned local customer service.

Our passion is providing future thinking electric heating and hot water which gives customers greater control and helps them to manage the heat they do use to achieve lower energy bills.

We always carry out a FREE home survey making sure we get the correct sized heaters and controls for you and your home.
Only fitting heaters and hot water you need, we design your system for maximum efficiency.

What we do

  • Heating contractors

  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • More Services

    • electric heating systems
    • electric radiators
    • hot water heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
75 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Excellent
Customer Service
Quality
Value
Steve, Charlie, Ian and George carried out the work in a courteous, professional and friendly manner. Would definitely recommend to friends and family. Thank you!
Customer in Conwy Principal Area Posted on 30/09/2021 , work completed 30/09/2021
Replacing aged water heater
Customer Service
Quality
Value
We had a Sunamp water heater installed to replace an ageing immersion heater. Also we had an electric radiator in the kitchen. The whole process went without a hitch. The old equipment was removed and taken away and everywhere was left in a very clean condition. The whole team from the engineer to the electrician are true professionals and very courteous. I would recommend this company to anyone requiring electric heating.
Philip in Greater Manchester Posted on 14/09/2021 , work completed 14/09/2021
The trader replied (on 17/09/2021)
Hi Philip, Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the service received from the team. We hope you enjoy the warmth from your new electric heating and the fresh hot water from your Sunamp! Warm Regards, Northwest Heating Solutions.
Installation of clay core radiator heating system
Customer Service
Quality
Value
Wish all companies treated their clients this way. Garry took the time to explain everything without us feeling pressurised. Steve and Liam fitted the whole system in an afternoon, kept us informed re. ETA, explained how to use app and left the place clean and tidy. Emily and Gayle are always on the end of the phone and always very helpful. Minor snag was quickly rectified. All this, in the middle of a pandemic. Have great confidence in this company going forward and would highly recommend.
Jayne in Merseyside Posted on 13/09/2021 , work completed 05/08/2021
The trader replied (on 17/09/2021)
Hi Jayne, Thank you so much for your kind words and review. We are thrilled to hear that you are happy with the service from start to finish. We hope you enjoy your new heating this winter! Warm Regards, all the team at Northwest Heating Solutions.
Really pleased with our new electric radiators
Customer Service
Quality
Value
Having an outdated one pipe central heating system which has for years failed to adequately heat the rooms at the end of the circuit, we decided this year to replace four of the existing radiators with electric radiators. Now we have not only the option of warmth but the ability to easily control the location of that warmth. From removal of the existing radiators to the installation of the electric radiators, the work was carried out efficiently and with minimal disruption and everyone involved was pleasant and always ready to explain what needed to be done. And thanks also to Emily in the office for all her help. As to the radiators themselves, we are pleased with both appearance and function and I am hoping we can replace more radiators before too long.
Ann in Lancashire Posted on 04/09/2021 , work completed 23/06/2021
The trader replied (on 17/09/2021)
Hello Ann, Thank you for taking the time to review your experience with Northwest Heating Solutions. We love to hear from our customers to see how they are getting on with their new electric heating. We will look forward to speaking with you again in the near future when you wish to replace more in your property! Warm Regards, Northwest Heating Solutions :)
Reliable and professional.
Customer Service
Quality
Value
The initial survey for the complete removal of our oil-fired central heating system and installation of an electric heating system and Sunamp Water Heater along with appropriate recommendations for our home and the quote for the complete work was carried out quickly and efficiently. The next visit was for an electrical survey, which took about two hours where the work to be done was explained to us very clearly. The old heating system was later completely removed and the Sunamp Water Heater installed which was all completed in one day. The new system was installed at a later date and was completed and working in two days. The operation of the system was explained before they left. At every stage of the work, we were kept well informed of progress any problems encountered were quickly resolved and dealt with. Every company employee involved was helpful, cheerful, and considerate at each stage of the work and they went out of their way to make sure that we were happy with everything. We feel confident that we can contact them at any time if we have any queries or problems. Our home was left clean and tidy as the work was in progress and we are very pleased with the way the whole work was completed.
Customer in Cumbria Posted on 24/07/2021 , work completed 11/03/2021
The trader replied (on 27/07/2021)
Thank you for taking the time to review your experience with North West Heating Solutions upgrading to electric space and water heating from your old oil fired central heating system. Enjoy your new heating! Warm Regards, North West Heating Solutions Team
Excellent work , can totally recommend.
Customer Service
Quality
Value
I chose this company from the internet, influenced largely by their Which recommended status and the fact that they were reasonably local. I wanted new electric radiators in five rooms and a heated towel rail. The company procedure was first class throughout. The information given at the preliminary visit was clear and informative allowing me to decide exactly what I needed. Communication was good and I was kept up to date with how the order was proceeding as well as checking that I was satisfied after completion. The work was carried out most efficiently. Old heaters were removed and there was absolutely no mess as they cleared up. The work wasn't easy as the property is on the third floor and there isn't a lift but despite the huge amount of stair work everything was done in a cheerful and pleasant manner. As an elderly person I particularly appreciated the time and care the workmen took to ensure I was familiar with the programming of the radiators, rather than just leaving me with the information. I am delighted with my new radiators.
Michael in Merseyside Posted on 22/07/2021 , work completed 25/06/2021
The trader replied (on 27/07/2021)
Dear Michael, Thank you so much for your kind words and taking the time to review your experience with North West Heating Solutions. We love hearing from customers once our installations have been completed and it really does help others searching for companies to update their heating systems. We hope you enjoy your new electric heating system. Warm Regards, North West Heating Solutions Team
As always greats customer service and very neat and tidy work
Customer Service
Quality
Value
This was the 3rd major job I have used this company for and they are excellent. Their pre and post sales customer services is 5* and the products are of the highest quality. All the staff who have come to install have always been really friendly and helpful as well as extremely professional.
Customer in Warrington Posted on 21/07/2021 , work completed 02/07/2021
The trader replied (on 27/07/2021)
Thank you for taking the time to review the service you had from North West Heating Solutions. It is such a pleasure to gain repeat works from happy customers. Warm Regards, North West Heating Solutions Team
First rate
Customer Service
Quality
Value
Replaced aging gas boiler and central heating radiators with Sunamp hot water heater and Elkatherm radiators. This required gas/elec/plumbing plus bricklaying to fill in hole from old boiler vent. Friendly and very competent service. Removing old and fitting new went entirely to schedule, even with a couple of extra jobs thrown in. Now 6 months later, and equipment has (so far!) worked fine.
Customer in Cheshire West and Chester Posted on 11/07/2021 , work completed 11/11/2020
The trader replied (on 27/07/2021)
Thank you so much for your review we are delighted you are happy with the service you received updating your heating to modern Elkatherm Electric Radiators & Sunamp heat battery. Warm Regards, North West Heating Solutions Team
Excellent work
Customer Service
Quality
Value
We had a gas boiler and electric radiators fitted. The work was completed very efficiently. We were very happy with the initial consultation and price. All the staff were friendly, polite and efficient.
Kathleen & Philip in Greater Manchester Posted on 14/06/2021 , work completed 25/05/2021
The trader replied (on 27/07/2021)
Dear Kathleen & Philip, Thank you for your kind words and taking the time to review the experience with North West Heating Solutions. We hope you enjoy your new system. Warm Regards, The North West Heating Solutions Team.
Highly professional and efficient work team.
Customer Service
Quality
Value
The office staff were very helpful, I initially contacted them for advice and information about replacing the water heater. After receiving an information pack there was a follow up visit by a friendly installer who answered all the questions I had. I selected a suitable replacement which was delivered, installed and operational on the same day by an efficient and professional team of two. On completion all items replaced and any rubbish generated was removed. From onset to completion I would fully reccommend northwest heating solutions to any one seeking to have similar work done.
Raymond in Greater Manchester Posted on 26/05/2021 , work completed 18/05/2021
The trader replied (on 27/07/2021)
Hi Raymond, Thank you for taking the time to review your experience with North West Heating Solutions and your kind words about our staff. I will be sure to pass them on. We hope you enjoy your new electric hot water system. Warm Regards, North West Heating Solutions Team