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Endorsed by Which? Trusted Traders

Northwest Heating Solutions Limited

Profile thumb northwest
4.9

82 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

North West Heating Solutions are a family business based in Ellesmere Port just outside Chester. We provide the very latest in modern efficient electric heating and hot water systems combined with good old fashioned local customer service.

Our passion is providing future thinking electric heating and hot water which gives customers greater control and helps them to manage the heat they do use to achieve lower energy bills.

We always carry out a FREE home survey making sure we get the correct sized heaters and controls for you and your home.
Only fitting heaters and hot water you need, we design your system for maximum efficiency.

What we do

  • Heating contractors

  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • More Services

    • electric heating systems
    • electric radiators
    • hot water heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
82 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
New radiators
Customer Service
Quality
Value
Very pleased with the work done, quick, no mess and best of all, full briefing on the workings of the new system before leaving.
Phillip in Greater Manchester Posted on 29/04/2022 , work completed 18/04/2022
The trader replied (on 04/05/2022)
Thank you so much for your kind words and review! We are thrilled to hear that you are happy with the service you received. Warm regards, North West Heating Solutions.
Sunamp Installation
Customer Service
Quality
Value
I had my Sunamp installed yesterday. This is the second time that I have used North West Heating Solutions as I had electric thermostat controlled radiators installed in 2019. The process from start to finish was very clear with no pressure and no selling tactics. Gary came to do the survey and he was very polite and professional. On the day of the Sunamp, the guys, Mike, Nathan and Luke were here at the time I was informed that they should arrive. I got an excellent and fabulous service from all three guys. They went above and beyond. The guys were very friendly, highly efficient and professional. Mike showed me how the Sunamp works and what to do if I get a leak. They were all very clean and tidy. I highly recommend North West Heating Solutions.
Customer in Greater Manchester Posted on 22/04/2022 , work completed 21/04/2022
The trader replied (on 25/04/2022)
Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the service received from the team. We hope you enjoy the fresh hot water from your new Sunamp water heater! Warm Regards, the team at Northwest Heating Solutions.
Great company to deal with.
Customer Service
Quality
Value
From the moment we contacted the company to installation we have been dealt with courteously and professionally. We placed our order in August and we’re made fully aware of both the products benefits and also the timescale before fitting. For us, this wasn’t an issue although grateful by the time December came as the hallway was getting rather cold by then. It’s done exactly what we wanted it to do and the twenty five year guarantee is a benefit we don’t expect to need but reflects on the product. Any company offering such a Guarantee today fully backed and transferable (subject to written agreement) offers peace of mind. The fitters were prompt and worked to agreed specifications and tidied up afterwards. We are looking to potentially fit another Elkatherm heater in the near future after additional works we are having carried out are completed.
Les in Blackburn with Darwen Posted on 10/02/2022 , work completed 17/12/2021
The trader replied (on 21/02/2022)
Hi Les, Thank you for taking the time to review your experience with North West Heating Solutions. We love to hear from our customers to see how they are getting on with their new electric heating. We will look forward to speaking with you again in the future when you wish to fit another radiator! Warm Regards, North West Heating Solutions
Installation of Sunamp UniQ eHW6 Water Heater.
Customer Service
Quality
Value
The work involved a pre-work survey, supply and fit boiler, cap gas supply and make good exterior brickwork. They carried out the survey and advised on the correctly sized appliance - did not try to "sell" us a larger one that we wouldn't have needed. They rang us on the day to keep us informed of when they would arrive, attended on time, fitted the boiler and made good the brickwork and wall where the old balanced flue had been. Really neat job which was above and beyond because, after all, they aren't bricklayers. They took great care of our carpets, fitted the boiler, cleaned up afterwards and took time to explain everything during and after the job. They attended afterwards to fit a water softener. He had to install a socket and, because of the layout of the house, had to take the wiring right back to the meter, nightmare! But he didn't complain, said it was "all part of the job" and cheerfully completed this mammoth task, again taking care of our carpets and cleaning up afterwards. As always, in the run-up to the work, they were available to answer a myriad of questions that we had. When we had our heaters fitted we knew we would return to North West Heating Solutions for our boiler and it was the correct decision. Would definitely recommend.
Customer in Merseyside Posted on 30/01/2022 , work completed 11/01/2022
The trader replied (on 21/02/2022)
Thank you so much for your kind words & review of your experience upgrading to an electric water heater. We are delighted to hear that you are happy with the service received from the team. Warm Regards, Northwest Heating Solutions.
excellent work
Customer Service
Quality
Value
We had a Sunamp water heating system and five radiators fitted. The work was completed to a very high standard. The initial survey was conducted very thoroughly and all my questions were answered. When the engineers arrived they were extremely professional with their work, very polite and knowledgeable and they explained how to use the systems after installation. All in all a very pleasant experience and I would have no hesitation in recommending this company to anybody wanting to update their heating and hot water systems.
Customer in Warrington Posted on 20/12/2021 , work completed 14/12/2021
The trader replied (on 21/02/2022)
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service from start to finish. We hope you enjoy your new Sunamp water heater & ELKAtherm radiators! Warm Regards, Northwest Heating Solutions.
Delighted with our new heating and hot water system .
Customer Service
Quality
Value
We had old storage and electrical heaters removed and replaced with Elkatherm electric radiators. We also had our boiler removed and replaced with a new Sunamp hot water heater. The company thoroughly surveyed our apartment and gave excellent advice on the products which would meet our needs. The old heaters were removed neatly and carefully. The company kept us up to date on progress on our order. The new system was also installed neatly and carefully. The engineers clearly explained how it all worked. The new system is much more controllable and we are very pleased with its appearance. We are very happy that we had this work done.
Customer in Greater Manchester Posted on 26/11/2021 , work completed 08/10/2021
The trader replied (on 21/02/2022)
Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the service received from the team. We hope you enjoy the warmth from your new electric heating and the fresh hot water from your Sunamp water heater! Warm Regards, the team at Northwest Heating Solutions.
Prompt and efficient
Customer Service
Quality
Value
The fitting team were very considerate of my aunt's needs (90 years young) and consequently the installation and removal of the former storage radiators was done without undue disruption. The team were very polite and considerate.
Customer in Lancashire Posted on 23/11/2021 , work completed 27/10/2021
The trader replied (on 21/02/2022)
Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the service received from the team. We hope your aunt is enjoying her new heating! Warm regards, all the team at North West Heating Solutions.
Excellent
Customer Service
Quality
Value
Steve, Charlie, Ian and George carried out the work in a courteous, professional and friendly manner. Would definitely recommend to friends and family. Thank you!
Customer in Conwy Principal Area Posted on 30/09/2021 , work completed 30/09/2021
The trader replied (on 21/02/2022)
Thank you so much for your kind words and review! We are thrilled to hear that you are happy with the service from start to finish. Warm regards, North West Heating Solutions.
Replacing aged water heater
Customer Service
Quality
Value
We had a Sunamp water heater installed to replace an ageing immersion heater. Also we had an electric radiator in the kitchen. The whole process went without a hitch. The old equipment was removed and taken away and everywhere was left in a very clean condition. The whole team from the engineer to the electrician are true professionals and very courteous. I would recommend this company to anyone requiring electric heating.
Philip in Greater Manchester Posted on 14/09/2021 , work completed 14/09/2021
The trader replied (on 17/09/2021)
Hi Philip, Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the service received from the team. We hope you enjoy the warmth from your new electric heating and the fresh hot water from your Sunamp! Warm Regards, Northwest Heating Solutions.
Installation of clay core radiator heating system
Customer Service
Quality
Value
Wish all companies treated their clients this way. Garry took the time to explain everything without us feeling pressurised. Steve and Liam fitted the whole system in an afternoon, kept us informed re. ETA, explained how to use app and left the place clean and tidy. Emily and Gayle are always on the end of the phone and always very helpful. Minor snag was quickly rectified. All this, in the middle of a pandemic. Have great confidence in this company going forward and would highly recommend.
Jayne in Merseyside Posted on 13/09/2021 , work completed 05/08/2021
The trader replied (on 17/09/2021)
Hi Jayne, Thank you so much for your kind words and review. We are thrilled to hear that you are happy with the service from start to finish. We hope you enjoy your new heating this winter! Warm Regards, all the team at Northwest Heating Solutions.