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Trusted Traders

North West Heating Solutions Ltd

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4.9

65 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

North West Heating Solutions are a family business based in Ellesmere Port just outside Chester. We provide the very latest in modern efficient electric heating and hot water systems combined with good old fashioned local customer service.

Our passion is providing future thinking electric heating and hot water which gives customers greater control and helps them to manage the heat they do use to achieve lower energy bills.

We always carry out a FREE home survey making sure we get the correct sized heaters and controls for you and your home.
Only fitting heaters and hot water you need, we design your system for maximum efficiency.

What we do

  • Heating contractors

  • Boiler, central heating and gas engineers

    • Radiators and central heating
  • More Services

    • electric heating systems
    • electric radiators
    • hot water heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
65 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Prompt effiient service
Customer Service
Quality
Value
I called North West Heating solutions about replacing my expensive and polluting Liquid Petroleum Gas system. Everything was clearly explained to me and I was impressed by both the apparent quality of the product and the explanation given by David, the company's CEO. A team of plumbers arrived to remove the old water circulation system closely followed by a team of electricians to install the new one. The plumbers removed the LPG system and then the electricians replaced the old radiators with new ones. Everything was kept very clean and the installation proceeded without a hitch. However, one of the towel rails that I had fitted was faulty and so a week later two of the original electricians' team returned to replace that and check that all was well with the rest of the system. I rate both their original work and their aftersales service as top drawer.
Customer in Shropshire Posted on 18/03/2021 , work completed 04/03/2021
Installation of Sunamp UniQ eHW 6 boiler
Customer Service
Quality
Value
I requested information on a new boiler asking for the various options and costings. All the information was posted promptly and when I requested a visited from the company for further information a member of staff called and gave me all the information on the options available, there was no hard sell or pressure and I eventually ordered a new boiler. It arrived and was fitted to my complete satisfaction. The work was done efficiently and with no mess. My old boiler was removed. All this was done in the one day. I found the office staff very helpful whenever I contacted them for advice or information.
Customer in Lancashire Posted on 12/02/2021 , work completed 08/02/2021
The trader replied (on 16/02/2021)
Thank you for taking the time to review your experience with North West Heating Solutions we are thrilled that you were happy with the service you received installing your new Sunamp system. He hope you enjoy you are enjoying efficient hot water on demand. Many Thanks The team at North West Heating Solutions
Ecellent service from Northwest Heating Solutions
Customer Service
Quality
Value
We recently had new heaters installed by Northwest Heating solutions. The service has been exemplary from the start. Robert and Liam were excellent engineers. They were friendly and polite. The heaters are working well and are aesthetically more pleasing than the old storage heaters. We highly recommend this company.
Customer in Cumbria Posted on 12/02/2021 , work completed 29/01/2021
The trader replied (on 16/02/2021)
Thank you for taking the time to comment on the service your received from North West Heating Solutions. We are really pleased you are happy with the service. I will pass your comments on to Robert and Liam. Enjoy the warmth from your new heating system. Warm Regards, The Team At North West Heating Solutions
New radiators and hot water system
Customer Service
Quality
Value
Can't fault this company. Received a competitive quote to replace storage heaters and also install a new hot water system. Regular updates throughout the process. Every member of their team was polite and knowledgeable. A great job done. A couple of months on and we're delighted with the new radiators and hot water system.
Customer in Greater Manchester Posted on 02/02/2021 , work completed 14/10/2020
The trader replied (on 03/02/2021)
Hello, Thank you so much for taking the time to review your experience with North West Heating Solutions. We are thrilled you are pleased with both the service and product. Warm regards from all the team at North West Heating Solutions.
Fantastic service, great product
Customer Service
Quality
Value
From the initial contact, through to the prompt and efficient installation of our new Sumamp hot water system, I can only praise Ian and the team for their knowledge, skill, professionalism and friendliness. Excellent on every level. I recommend this business unreservedly.
Customer in Lancashire Posted on 30/01/2021 , work completed 23/12/2020
The trader replied (on 03/02/2021)
Hello, Thank you for taking the time to review the service you received from North West Heating Solutions and the team. We are so pleased you are happy with the service received and enjoy your new hot water system. Warm regards from all the team at North West Heating Solutions.
Exceptional Service
Customer Service
Quality
Value
From the moment I requested an NWHS brochure to now having a warm apartment, the whole experience has been old school premium customer service. David came to do the free service, and as we have a very large area to heat, it was not straight forward but he spent as long as we needed explaining every detail. As we had no heating he even rushed through our order. NWHS engineers were extremely professional & knowledgeable & nothing was too much trouble for them. I thoroughly recommend anyone looking for a top of the range heating solution to choose NWHS & I will be using them for two more of my properties.
Customer in Greater Manchester Posted on 26/11/2020 , work completed 25/11/2020
The trader replied (on 02/12/2020)
Hello, Thank you SO much for taking the time to leave us such a nice review. We are delighted to hear that you are happy with the service, experience and product. We hope you continue to enjoy the warmth from your new ELKATHERM electric heaters. Warm Regards, All the team at NWHS.
Installation of Sunamp electronic hot water system
Customer Service
Quality
Value
Had a Sunamp unit installed to replace old hot water tank. From the initial visit from Ian the work was carried out in a professional manner. The plumber George and Ian made as little mess as possible and did an excellent job. We now have hot water at the turn of a tap 24 hours far better than the overnight storage that we needed to boast during the day. With this we use less electric.
Customer in Greater Manchester Posted on 12/11/2020 , work completed 24/10/2020
The trader replied (on 02/12/2020)
Hi, Thank you for taking the time to leave us a review and for giving us 5 stars. We are delighted to hear that you are happy with the hot water product which is also resulting in you using less electric - bonus! Warm Regards, Northwest Heating Solutions.
Amazing Service
Customer Service
Quality
Value
Can't thank North West heating enough rang on the of chance as we had been terribly let down by a main uk installer of an electric hot water system. Rang them to see if they could help us David came out the next day and managed to fit us in really quickly as we had no hot water. Every one from Emily in the office to the guys who came out on the day were absolutely fantastic very professional and left every where spotless. Can not recommend them enough. 5 stars from start to finish. Thank you.
Wyn and Sylvia in Conwy Posted on 20/10/2020 , work completed 16/09/2020
The trader replied (on 02/12/2020)
Hello Wyn & Sylvia, Thank you so much for leaving us a review. We are glad to hear that you are enjoying the hot water and you are happy with the service you received from all of the team at NWHS! Warm Regards, Emily.
Impressive service
Customer Service
Quality
Value
Informative and helpful, knew just what I needed for my apartment. Very pleased with the 2 heaters. Professionally installed, fast, no mess.
Customer in Cheshire West and Chester Posted on 13/10/2020 , work completed 09/10/2020
The trader replied (on 02/12/2020)
Thank you for taking the time to leave us a review. We are thrilled to hear that you are happy with the service you have received from us. Thank you for the 5 stars! Warm Regards, Northwest Heating Solutions.
Great service and great heating
Customer Service
Quality
Value
Can't fault the service I received with North West Heating Solutions. There was a slight fault with one of the heaters after installation, but this was quickly resolved. Very pleased with the overall experience and would definitely recommend them to anyone looking for good quality heating and friendly service. Thank you Garry, Emily, Steve and Rob!
Customer in Merseyside Posted on 03/10/2020 , work completed 11/09/2020
The trader replied (on 24/11/2020)
Hello! Thank you for taking the time to leave us such a nice review. We are happy to hear that you are pleased with the service you have received from the team at Northwest Heating Solutions. We hope you enjoy the warmth your new ELKATHERM heaters will give you during this cold winter. Warm Regards, Emily.