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Trusted Traders

Norwich Heating Engineer Ltd

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5.0

37 Reviews

About

Although Based in Acle most of our work and customers are in Norwich and the surrounding suburbs. we provide customers with experienced heating engineers, gas engineers, boiler repairs and plumbing services at upfront and competitive prices. As a company we are both a member of the Norfolk Trusted Trader scheme, a Worcester Bosch and Which? Accredited Installer and Gas Safe registered. We are therefore qualified to undertake any plumbing, heating or boiler work that you may require. As a result you can be confident that the engineer or plumber that we send to your property will be fully trained and highly experienced, with all work completed to the highest standards. You can find many of our prices on our website and if you would like to arrange a callout from one of our engineers, do not hesitate to contact us.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Gas emergencies
    • Radiators and central heating
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance

Customer reviews

5.0
37 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great service, highly recommend
Customer Service
Quality
Value
We used Ollie for our boiler installation recently. He and Dan came and installed it, both were really professional and informative. Would recommend to anyone, really nice guys too.
Customer in Norfolk Posted on 17/03/2020 , work completed 16/03/2020
So knowledgeable
Customer Service
Quality
Value
Ollie & Dan installed my new Worcester Bosch boiler and new TRVs and new Radiator. There were very knowledgeable,professional, courteous and hard working. The attention to detail was A1 and the cost was much more reasonable than the other estimates I had. You get more bang for your buck with Ollie. I would have no hesitation recommending Norwich Heating . After getting the hang of the Bosch Easy Control app the boiler looks after itself. A good job well done.
Joe Devlin. Posted on 05/02/2020 , work completed 10/01/2020
Top job!
Customer Service
Quality
Value
Olly replaced our boiler; He and Dan are top guys. They are very professional, very personable, very well informed, and very helpful; I have no hesitation in recommending them. They made the whole process from first quote to installation seamless and joined up. They took all my questions patiently and gave informed answers that left me feeling in control of something that I have little idea about... they are very good professionals and trustworthy. Thanks...
Customer in Norfolk Posted on 14/01/2020 , work completed 14/01/2020
New boiler
Customer Service
Quality
Value
Ollie and Dan removed our back boiler, installed a Worcester Bosch combi boiler and three new radiators. The work was completed in two days and to the budget, as stated in the quote. Ollie came back on the third day to explain the new boiler/control and aftercare with us. Ollie is professional, conscientious, knowledgable and trustworthy. Ollie worked very hard with Dan and the work was completed to a very high standard. All the old parts were taken away and they cleaned up after each day. Would highly recommend.
Customer in Norfolk Posted on 06/10/2019 , work completed 04/10/2019
Excellent, efficient and reliable work
Customer Service
Quality
Value
Ollie and Dan removed an old radiator for us, and supplied and installed a new one in a different location in our living room. They also repiped a leaking radiator for us. Throughout the process they were efficient, informative and reliable - and the advice they gave (about size of radiator and so on) was spot on. The work they did was very neat and impressive. They had to remove floorboards, and did so in such a way as to cause minimal disruption. We'd recommend them wholeheartedly and use them again ourselves.
Customer in Norfolk Posted on 03/09/2019 , work completed 13/08/2019
Professional and trustworthy
Customer Service
Quality
Value
Ollie is a hard working, professional and a totally trustworthy competent engineer. His work is neat and installed to a very high standard. He repaired our water pump and has recently installed a new boiler for us. We shall be using him again in the future and highly recommend him to anyone looking for a heating engineer.
Kathee, Norfolk Posted on 15/07/2019 , work completed 27/06/2019
Complete new heating system
Customer Service
Quality
Value
Ollie and Dan have just completed installation of our new central heating system, their work has been first class and they have worked around us as we continue to renovate our house. I would recommend these guys for their workmanship and customer service
Customer in Norfolk Posted on 24/04/2019 , work completed 24/04/2019
Would highly recommend
Customer Service
Quality
Value
Thank you to Ollie and Dan who came and installed our new Worcester Boiler. They both worked tirelessly over the two days to relocate the boiler upstairs and remove the old boiler, water tank and clean out the ancient system. I suspect it has never been done! They were conscientious, tidy and I was happy to leave them to it in the house. Ollie has answered any questions we've had and was always polite and professional. They completed the work on time and to budget. I highly recommend.
Customer in Norfolk Posted on 29/03/2019 , work completed 28/02/2019
New Boiler
Customer Service
Quality
Value
I cannot recommend this company enough, very professional and totally competent. They replaced my old boiler. It was done to the agreed schedule and budget. No nonsense trader who got on with the job, was extremely knowledgeable, professional and happy to help with any questions and aftercare. Cleaned up after themselves and took all the old parts away.
Customer in Norfolk Posted on 13/02/2019 , work completed 13/02/2019
Exceptional quality & service
Customer Service
Quality
Value
We ordered a new boiler as part of our kitchen refurbishment. The boiler installation and associated works were completed professionally and to the highest standard. In addition, Ollie was also able to provide excellent advice on the overall project and took great care to ensure the boiler was placed in the correct location within the overall design.
Customer in Norfolk Posted on 28/01/2019 , work completed 17/01/2019
Honest, hard working and tidy
Customer Service
Quality
Value
Ollie came out promptly to quote for the removal of an old boiler with hot and cold water tanks and to supply and install a new combi boiler that would work with the existing under floor heating system. Ollie talked me through the type of boiler I would require for my house and needs. It was apparent he was very knowledgeable and confident in the service he delivers. I had asked for the new boiler to be installed in the garage to make more room in the kitchen. He felt this was a good place for the new boiler. Then asked about my shower, and on looking at the shower explained I would need a new one for the new Combi system. I felt comfortable asking questions and never was made to feel like I was asking 'silly' questions (though I'm sure I did!) The quote came through by email quickly and was itemized so I could see exactly what I was paying for ( unlike other engineers that had quoted for the same work) I didn't hesitate to go ahead with Ollie and booked in as soon as he could do the work. Ollie had said it could take 3 days to complete the agreed work. While in my house he was tidy and efficient. He was friendly and continued to tell me what was happening as the job went along. He and his colleague Dan worked hard and did an amazing job . The quote was not the cheapest quote I had but the superior boiler and my confidence in Ollie's ability and the way he put me at ease made him an easy choice. I would highly recommend him to anyone!
Ellie NR7 Posted on 13/11/2018 , work completed 13/11/2018
Highly recommend this company for boiler replacement & conversions.
Customer Service
Quality
Value
Upgraded our boiler from old to new system, involved relocating the boiler from downstairs to upstairs. Great work with attention to detail and completed in 2 days. Very courteous and considerate whilst working in our home and cleaned up to a high standard. Friendly, reliable and explained our options with pros and cons to help make an informed decision.
Martin O'Reilly Posted on 15/07/2018 , work completed 15/07/2018
Boiler replacement
Customer Service
Quality
Value
Ollie and staff have recently installed two boilers for us. We had excellent communication about products & costs. The work was completed efficiently and done with pride. We have no hesitation in recommending this business.
LELP18 Posted on 17/05/2018 , work completed 17/05/2018
Boiler replacement
Customer Service
Quality
Value
When our old boiler was condemned on Saturday April 7th by Worcester Bosch we immediately contacted Ollie who responded by phone immediately, came to see us on Monday,provided an estimate later that day and work began on the Wednesday. The bulk of the work was done by Andy and Dan as well as Ollie and was completed by Friday. We are very pleased with our new system boiler and highly recommend this company. The team are efficient and hard working. They left everything clean and tidy at the end of each day and were a pleasure to have around. We have no hesitation in recommending this company.
Lesley and Paul, Which? Consumer Posted on 13/04/2018 , work completed 13/04/2018
Great experience - excellent work & service
Customer Service
Quality
Value
Ollie replaced our central heating system and installed a water softener and we're delighted with the quality of the work and service he provided. From the beginning Ollie was courteous, professional and patient visiting our home twice to show different samples, explain the different options available and giving us ideas. This was important as it allowed us to make informed decisions that met our requirements and budget. In the end we decided on a Worcester boiler and Megaflow un-vented cylinder and new radiators and TRVs all round with Nest controls. We also had a Monarch Ultimate Midi water softener installed. Ollie arrived when he said and put in several days hard work along with Daniel and Andy. All three were friendly courteous and always consulted us if there were different ways of doing something before going ahead with work, and each day we were left with a tidy house and a water supply. When we had a an issue outside of Ollie's control, Ollie immediately returned to our property after a long day of installation work and resolved the issue for us. At the end of the installation we were left with a clean and tidy house - the guys treated our home as they would their own - and we were shown how to operate the new systems. Everything has worked flawlessly since and we're really pleased. We would not hesitate to recommend Ollie and have done so already to friends and family. Al & Claire, Norwich.
Norwich Posted on 30/03/2018 , work completed 30/03/2018
First class job
Customer Service
Quality
Value
Oliver & Daniel are very conscientious, friendly, trustworthy and honest and done a really professional job. I would highly recommend this company to anyone.
David, Norfolk Posted on 25/10/2017 , work completed 25/10/2017
Excellent throughout
Customer Service
Quality
Value
From the quotation, performed promptly, politely and comprehensively by Ollie to the completion of the full central heating upgrade carried out by Ollie, Andy & Daniel to time, price and in a professional, courteous and clean manner, the process could not be faulted. Even when I postponed the work at extremely short notice due to a family bereavement, Ollie handled the situation with kindness and sensitivity. The workmanship throughout was of an extremely high standard and I would have no hesitation in using the team again.
Miles Ferrari Posted on 13/09/2017 , work completed 13/09/2017
Full Heating System Update... Job well done!
Customer Service
Quality
Value
From start to finish the job was priced & executed honestly and professionally. Ollie & his guys turned up on time and immediately set to work making sure that our house would kept in as good condition as practical. We had a new MegaFlo cylinder, Worcester Boiler, all new radiators and Hive control system installed. With all of this work going on we were expecting some disruption, however the team managed to plan and deliver the works to minimize disruption. It's been a few weeks now since the installation and everything is working perfectly.
Scot HG Posted on 06/09/2017 , work completed 06/09/2017
Good job
Customer Service
Quality
Value
The only one (of several plumbers who came to size up the job) to give full, detailed, itemised estimate. Prompt, minimal disruption, very tidy. Very satisfied.
Richard, Norfolk Posted on 05/09/2017 , work completed 05/09/2017
Central heating upgrade
Customer Service
Quality
Value
After surveying and explaining all the options, Ollie and his team carried out a complete upgrade of our central heating system including boiler, radiators and piping. They arrived at the agreed date and worked continuously to ensure there was minimal disruption. All the work was completed to a very high standard, with everything neat and straight. I couldn't believe how much work they had completed each day. They left everything as tidy as they could each day and were considerate to ensuring we had water and gas each night. I would recommend Ollie as I felt he was professional, honest with his advice and a pleasure to deal with. We are very happy with all his work and will continue to use and recommend his service in the future.
Steve Costello Posted on 31/05/2017 , work completed 31/05/2017
Great job, would recommend.
Customer Service
Quality
Value
Ollie and his team did a great job. They arrived when they said they would, worked hard, charged what was quoted and completed the work to a high standard. Ollie had good advice, was polite and friendly and was very considerate of our home. We would use this business again and would recommend them.
Kelly, Norfolk Posted on 15/02/2017 , work completed 15/02/2017
Excellent Boiler Installation
Customer Service
Quality
Value
Ollie Thurston and Andy fitted a new combi boiler for us. His assessment of the work was thorough. He explained the work well and gave an accurate time span for the work. He gave good attention to the functioning of the boiler but also to how the finished job would look, this is important in a house. Ollie's attention to detail in the estimation stage was far superior to any other quote I had. He was straight forward and pleasant to deal with. The work was done exactly within the time schedule described. Great pride was shown in the work by Ollie and Andy. The standard of finish was beyond my expectation. The boiler works perfectly. The pipes are all neatly aligned and old parts all removed from the premises. I would recommend Ollie and Andy highly. I would strongly advise you that the experience and workmanship cannot be matched elsewhere. The price was reasonable, communication a pleasure at all times. Thank you.
Mary Hedger Posted on 21/11/2016 , work completed 21/11/2016
A friendly, genuine bloke who does a great job
Customer Service
Quality
Value
We used Ollie (ably assisted by Andy) to replace our old gravity-fed system boiler with a new Worcester combi. He obviously knew his stuff, cared about delivering the right solution for the customer, and his attention to detail was impressive. Both Ollie and Andy were always polite and tidy, and conscious of minimising disruption. They were also very careful about leaving things looking neat, and obviously took a pride in doing all aspects of the job properly. We were very pleased with the work, so we used Ollie a few months later to plumb in our new bathroom, when again, his focus on detail, quality and creating the right solution were much appreciated. Everything looks smashing and works well. Ollie's not the cheapest option out there, but with both bits of work we felt we got good value for the money we spent. Highly recommended.
Ally, Norwich Posted on 18/10/2016 , work completed 18/10/2016
Competitive, Reliable & Professional
Customer Service
Quality
Value
Ollie and Andy did a great job replacing our old vented hot water cylinder for a new un-vented one and installing a new water softener. From the initial site survey, through to sign off of the work, Ollie was polite and professional. His quote was comprehensive and competitive and he gave us some good advice prior to the work commencing. Both Ollie and Andy were a pleasure to have in the house and they both worked extremely hard. Their work was very neat and tidy and they left everything in a clean and orderly state. They are some of the best workmen I have dealt with. They were recommended to me by other members of my family and I will not hesitate to recommend them myself. Thank you both.
Happy Customer Posted on 20/09/2016 , work completed 20/09/2016
Fantastic service and quality of work
Customer Service
Quality
Value
We had an ancient, obsolete boiler replaced which involved a lot of changes to our pipework, plugs etc. The whole job was completed to the highest standard with minimal fuss or disruption. Despite uncovering the odd inevitable problem all work was done on time and within the original quoted price. They even did a small additional job for us, unrelated to the boiler replacement without charging. Finally, no mess whatsoever was left behind. I would highly recommend and will certainly be using again.
Andrew, Norfolk Posted on 12/09/2016 , work completed 12/09/2016
First Class Boiler Installation
Customer Service
Quality
Value
Ollie and Andy were absolutely brilliant. Friendly, knowledgeable, hardworking and competitively priced. No fuss or mess, just did the job they said they would and we are really pleased with the result. Also just had the BG service engineer around for the first services and he was extremely complimentary. Highly recommended.
EatonResident Posted on 20/07/2016 , work completed 20/07/2016
Best tradesman yet
Customer Service
Quality
Value
After several quotes I found that Ollies was the most competitive by a good margin to replace my dying combi boiler, but his clarity and competence shewed through and I was delighted with the professional way he tackled his work. Nothing was too much trouble for him and everything was explained fully. Dust sheets were used extensively and everything was cleared up at the end of the day.
Raypro Posted on 03/05/2016 , work completed 03/05/2016
Friendly, efficient & trustworthy
Customer Service
Quality
Value
Ollie replaced an old gas combi boiler that had given up the ghost and replaced with a new Worcester Bosch system. Workmanship and attention to detail could not be faulted. Despite our old house and pipework trying it's best to cause him problems - everything was completed on time and on budget, and to the highest level of safety/quality.
WonkyDonkey Posted on 01/04/2016 , work completed 01/04/2016
First Class excellent service
Customer Service
Quality
Value
Ollie discussed & explained all options. His quote was prompt & precise so I had confidence he would do a good job. I did not consult another company - there was no need. Ollie & Andy take pride in their work & this clearly shows in the end results! Appreciated their attention to details & nice finished touches to matching old style skirting boards for a better finish and to new radiators. Nothing was too much trouble. They worked hard & cleaned up at the end of the day.
Barbara, Norfolk Posted on 21/03/2016 , work completed 21/03/2016
Very competent gas engineer
Customer Service
Quality
Value
Had to replace an ageing combi and this was a rare occasion when I did not proceed via a personal introduction. I decided upon a Worcester boiler and discovered Ollie via the internet. I was impressed with the professionalism of his website but was mainly influenced by the Norfolk Trusted Trader Reviews. He clearly maintains high standards with his workmanship and I noticed that whatever he fixed or installed it was always spot on first time. Very tidy. What I also liked was that his paperwork and his willingness to always help and explain was very business like. This was also augmented by his likeable and friendly personality. I did not become involved with other quotes as he was prepared to go the extra mile to sort us out fairly quickly and if you want the best they might - and I only say might - be just that little bit extra. At the end of the day you get what you pay for. I will have no hesitation in recommending him in the future.
vostwo Posted on 05/12/2015 , work completed 05/12/2015
Great service
Customer Service
Quality
Value
I found Ollie on Norfolk Trusted Trader site and he was Worcester Bosch accredited. He overcame some problems with replacing my old back boiler and compared to another Worcester Bosch heating engineer in Norwich his quote was very fair. Workmanship is first class, very helpful guy.
ronald@rturrell Posted on 18/06/2015 , work completed 18/06/2015
Brilliant job, prompt and professional
Customer Service
Quality
Value
We choose Ollie and Andy as they was great reviews on the internet and local. They fitted the best boilers we required Worcester Bosch, they were the best quote too, they came on time, were very friendly and got to work straight away. They are a great team, they work hard and to a high standard, they removed the old boiler and pipe work, old tanks and replaced with boiler-pipes.
Ronnie, Norfolk Posted on 10/06/2015 , work completed 10/06/2015
Truly professional
Customer Service
Quality
Value
They arrived on time. Did a full days work. Explained everything fully. Ollie and Andy, friendly & cheerful. At the end of a days work, cleaned and tidied up leaving everywhere 'liveable' again. Excellent job - top marks
Peter, Norfolk Posted on 11/05/2015 , work completed 11/05/2015
New boiler & thermostat
Customer Service
Quality
Value
Ive met a lot of plumbers and he is the best ive ever met. Nothing is too much trouble. Fussy in a very good way. Insistent on doing everything. Nothing was too much trouble
BarryTony Posted on 11/12/2014 , work completed 11/12/2014
Absolutely brilliant
Customer Service
Quality
Value
Ollie Thurston fitted a new boiler and also straightened up the radiator and installed new piping. I can have no complaints and they were fantastic. I'd recommend them to anyone.
BobS23 Posted on 11/12/2014 , work completed 11/12/2014
Recommended
Customer Service
Quality
Value
Oliver came and assessed an old boiler, provided his recommendation, quote and fitting. He was very good, arriving in the evening to quote and I have no complaints about the work completed.
CHill2 Posted on 11/12/2014 , work completed 11/12/2014
Excellent service
Customer Service
Quality
Value
Received an excellent service from O J Thurston, replacing our boiler proved a tricky job, requiring 3 system flushes & new pipework. Engineers worked hard until lake to make sure our family did not have another night in a freezing house. Very professional, go the extra mile & earn their payment. Recommended.
Christopher, Norfolk Posted on 25/11/2014 , work completed 25/11/2014