OIS Removals Limited

We have used Ois a few times now and has always been a very pleasant experience from the booking team to the removal guys. I wont we hesitating to use them again and also to recommend their service to friends and family.

In 2009 Ois Removals moved all the contents out of my flat and put them into storage. When I contacted them early this year they immediately identified my items, arranged to deliver them a few days later and did so at the time arranged. In spite of the long period the items had been in store they were returned in excellent condition and all the major items were unpacked, where necessary reassembled, and placed in position. The service I received was excellent. The only flaw was the company's accounting procedures but when I pointed out their mistake they readily accepted that they were at fault and agreed that there was nothing further to pay. For removing and storing household goods and furniture I thoroughly recommend them.

In 2014 OIS moved me out of my home in Islington and into storage for three months while I completed on the new home I was purchasing in Muswell Hill where they then moved me into. In 2017 they moved some of my furniture in Muswell Hill into my holiday home in the Cotswolds. In all aspects of these transactions their service was exemplary in every way throughout: always acting in accordance with what they had agreed to do; prompt in every way; thoroughly attentive to packing and every other aspect of the moves and finally unloading; and always very helpful, pleasant and competent in every respect. I would not hesitate to use them again and to recommend their exceptional service to others.

The booking was straightforward and we took the free insurance offered. The movers arrived relatively promptly on moving day. We were moving ten minutes drive away, and were expecting two trips. The men seemed keen to fully load the van, perhaps to avoid a second journey, which was needed anyway. They unloaded as directed, rebuilt the large bedframe, and left. Over the next couple of days we noted: - a wooden piece broken from the dining room table, and laid adjacent to it (we were not informed) - a large break in the wooden hinge of a small unit, making it unusable - missing and fractured caps from the bedframe (we were not informed) - multiple dents and scratches on other wooden furniture We immediately contacted OIS Removals Ltd via telephone and sent photos via email. We accept that minor damage will occur on moving furniture, hence would have expected the movers to inform us of obvious damage on the day. We were informed to wait for a manager to contact us. After multiple emails over three weeks, we were finally given a reply to state the insurance only covers repairs over £150. We were not given adequate reason as to the delay in response.

Can't fault the OIS team. Very efficient, friendly and thorough. They even made my 5 year old son laugh who was being a right nuisance while the boys were trying to work. Recommended.

OIS made my move go very smoothly, everything went on the day, the workers were fantastic, time keeping was spot on, nothing was to much trouble for them.. I will definitely use these guys again and would recommend to family and friends.. Thank you

...and will always use them if they are available...they give a great service and their patience is unparalleled...their prices are good too!