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Endorsed by Which? Trusted Traders

Ontrack Computers LTD

Profile thumb ontrack
5.0

42 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We are a local company, fully insured. A friendly team.
We do not use computer jargon. No call out fee. No job to small. Quick turn around. Same day or next day service. Over 15 year experience. Home & business support. 100% guarantee on all hardware

Here are some of the services we offer:

all virus & malware removal
all hardware repair undertaken
computers upgrades
broadband setup
wired and wireless setup
all e-mail problems
new custom built computers
new laptop / netbooks
computer tune ups
computers servicing
one 2 one get you started training
all in one solutions
laptop screen replacement

What we do

  • Computer Repairs

    • Cloud based services
    • Data backup
    • Data recovery
    • Hardware Installation
    • Laptop repair
    • Network Cabling
    • PC Repairs
    • Server support
    • Virus and malware removal
    • Wireless networking

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
42 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Excellent work and very reliable.
Customer Service
Quality
Value
Have been using this company for several years for regular system updates and annual servicing as well as advice when requested.
Jennifer in West Midlands Posted on 25/03/2022 , work completed 24/03/2022
Outstanding Service
Customer Service
Quality
Value
I have used Mike of Ontrack Computers for ten years since I retired from work. He gives excellent service and extremely reliable and has a lot of patience especially dealing with me as I am profoundly deaf. I have relied on Mike to keep me and my PC going with regular service and to tidy up my mess. My PC died on me Saturday the twenty second of January. Got in touch with Mike on the twenty fourth by text and email. It was collected on the twenty sixth and it was decided, as it was nine years old to replace the computer. Accepted his quote and Mike went ahead and built a new PC including Windows eleven. On Thursday the third of February, had my new PC delivered and set up ready for me to use. Mike gives outstanding service and he is five star and I would highly recommend him.
Customer in Worcestershire Posted on 23/02/2022 , work completed 03/02/2022
Convenient and Professional.
Customer Service
Quality
Value
Ontrack Computers offers a home service at a time and date convenient to you. Mike is always on time and professional, as well as patient when dealing with my concerns. He has been looking after my computer a number of years now and I have recommended him to friends and family who have been more than satisfied with his service.
Customer in West Midlands Posted on 10/02/2022 , work completed 11/01/2022
Great work and support.
Customer Service
Quality
Value
I have used OnTrack Computers on a number of occasions over the past ten years, most recently to build a new desktop PC to my specifications, to load the software, transfer the files from the existing PC and to set up the new PC and resolve any issues arising. The work was completed in a very short time frame and completed well within the agreed schedule and budget. I have found OnTrack always very helpful, providing options and recommendations and taking through these before beginning any work. During the set-up OnTrack provided great support in understanding the operation of the new PC and when there was subsequently a minor issue with one of the peripherals was quick to suggest a suitable solution. I highly recommend OnTrack Computers.
Customer in West Midlands Posted on 09/02/2022 , work completed 27/01/2022
Computer service
Customer Service
Quality
Value
I have used Mike Nash for some years now to service and update my laptop antivirus. He is punctual, courteous and always available on the phone to answer any queries.
Christine in West Midlands Posted on 07/02/2022 , work completed 10/01/2022
Totally Satisfied
Customer Service
Quality
Value
Having Mike Nash and Ontrack Computers so close to my home in Dorridge guaranteed prompt collection and return of my ailing laptop. Mike carried out a comprehensive rebuild of Windows and a thorough internal clean-up of the device. It now goes so fast it's frightening! I cannot fault Mike for his knowledge and practical skills and would not hesitate to recommend him; he will certainly be my first call if I need any more help in the future.
David in West Midlands Posted on 11/07/2021 , work completed 29/06/2021
Efficient as usual
Customer Service
Quality
Value
We have used Mike at On track Computers for several years. He gives our computer an annual service and renew our Anti Virus. He is always punctual and always very efficient.
Customer in West Midlands Posted on 23/03/2021 , work completed 23/03/2021
Great work
Customer Service
Quality
Value
My laptop had become very slow connecting to the internet. I presumed this to be the signal from the router and living in the countryside. However, after contacting On Track Computers Ltd and Mike taking my laptop to investigate I was rewarded with the laptop having a complete overhaul and a fast internet at a very reasonable cost. Mike was very helpful and informative and I have no hesitation recommending him.
Customer in Worcestershire Posted on 05/03/2021 , work completed 04/03/2021
Computer Service
Customer Service
Quality
Value
Mike has provided, serviced and repaired any faults that have arisen with our computer for the last ten years. We have always found him to be efficient, helpful and friendly and are very happy to recommend him to anyone requiring advice.
Customer in West Midlands Posted on 05/03/2021 , work completed 24/02/2021
Fantastic New Computer
Customer Service
Quality
Value
In January Mike advised on the specification of a new desk top pc and supporting ancillary devices, he procured the parts, built it, set it up & then delivered and installed it at home for me. All done to agreed time and costs. His advice was excellent through out the process, with great customer service along with the ever present management of Covid compliance required today. I now have a fantastic new pc that does everything I wanted of it. Additionally Mike has answered a few follow up questions, which are natural in a process like this. Having known Mike for 5 years, I would highly recommend him for all pc maintenance and build work, without hesitation.
Customer in West Midlands Posted on 06/02/2021 , work completed 15/01/2021