Ontrack Computers LTD

In January Mike advised on the specification of a new desk top pc and supporting ancillary devices, he procured the parts, built it, set it up & then delivered and installed it at home for me. All done to agreed time and costs. His advice was excellent through out the process, with great customer service along with the ever present management of Covid compliance required today. I now have a fantastic new pc that does everything I wanted of it. Additionally Mike has answered a few follow up questions, which are natural in a process like this. Having known Mike for 5 years, I would highly recommend him for all pc maintenance and build work, without hesitation.

Due to the Covid19 lockdown I was pleased to be able to schedule a remote service for my PC including security, virus check, MOT and tune up. It was easy to arrange with simple initial instructions to set up. I was able to discuss any issues with my PC at the start of the service and found the process very efficient. Mike was very helpful and arranged the renewal of my internet security suite at the same time.

We have used Mike Nash as our go to computer guy for a number of years. He built us, to our specification, a pair of computers six years ago which he installed and networked for us. They are still reliable and very fast even today. At the time he linked them to our TV so we could also display spreadsheets etc on the screen. Over the years we have regularly had our hardware serviced by him and having moved away geographically he still does any work for us remotely. His work is always excellent and done in a timely and cost effective fashion. When something is not feasible or likely to be very expensive he tells you up front so that there are no nasty surprises. He is always available to answer queries or emergencies. He is approachable and honest and very easy to deal with. Highly recommended. The fact that we have stayed with his service even though we have now moved out of his area says a lot in terms of how satisfied we are with him.

The company is very professional and delivers and is excellent in the following areas: Always uses good quality equipment. Delivers on time. Keeps the customer informed of what is happening. Takes a lot of care and pride in what it does. Installation work is always clean and tidy Takes time to explain what the customer is buying Gives good advice. Is patient when training the customer in the use of the equipment and always takes time to answer questions and explains the answer. (In my particular case he needs patience to answer my queries as I am not very computer literate). If no one is available to take a phone enquiry someome always gets back to you promptly. Telephone questions are answered promptly and patiently. Telephone reminders for servicing are provided. My wife and I both have computers supplied by On Track. I would not hesitate to recommend On Track Computers.

In January 2020, Mike from On-Track Computers built me a beautiful new Windows 10 Desktop PC to replace my 10-year old Windows 7 laptop. Naturally, after an interval of 10 years, I had been expecting the transition to a new computer to present a few teething troubles and a steep learning curve, but it couldn’t have gone more smoothly. I gave Mike a list of 21 specifications for the new-build and it was ready in less than a week. It was set up in a way which he knew (from having serviced my previous computer for 6 years), would suit my methods of working, and in the four months since he built and installed it for me, it’s worked perfectly and I haven’t had to bother him with a single query. I can thoroughly recommend him as an excellent computer engineer as well as a very nice person.

We have been customers of Mike Nash for 10 years. We have found him extremely reliable, he returns calls quickly to talk or visit. He is very pleasant, businesslike and knowledgeable. He set up our computer system and annually has maintained it, upgraded it and renewed our security. We have recommended Mike to friends and family who have all commented on his excellent service. He has also been very helpful in setting up a computer operating system with a charity my husband is connected to.

Mike Nash from On-Line Computers built and installed a newly updated computer for me as my old computer was beginning to die. He transferred all of my files, including extensive photographs, spreadsheets etc, etc. This work was carried out very efficiently and quickly and at a price, I considered very reasonable. I am truly delighted with my new "toy". I have used On-Line computers several times in the past to carry out repairs and overhauls and service of my old equipment and have always found them to be very efficient and extremely helpful. I would have no hesitation in recommending them to carry out any work in this field.

We have used Mike Nash to build and service our computers for many years. He is always courteous, helpful, punctual and extremely efficient. We have no hesitation in recommending him for all your computer needs.

Mike Nash provided a remote service ( useful in this pandemic) and as usual was polite, very efficient and carried out the works detailed, as well as sorting and advising me on other particular personal computer problems. I have been using Ontrack Computers Ltd for many years and would happily recommend them to other users.

Mike visited me today in Solihull and returned my computer after rebuilding it and setting it up. He gave me complete comprehensive information regarding the differences between the old and the new and ensured that I understood everything. Mike is very willing to repeat information and as I am a 'silver surfer' this was very much appreciated. I would recommend Ontrack Computers without hesitation.