Optimum Plumbing & Heating Limited

Simon and Bradley came to install a new Boiler and a new Radiator. They worked 2 long days nonstop. They were very knowledgeable and kept me informed all along. They tidied up both days. I would certainly recommend Optimum as they went above and beyond. Great service.

Very happy with the service from Optimum and Luke and Simon. We had a new comfort height toiler installed in my daughters on suite bathroom as the previous one was too small, maybe a child’s one, also had a new tap in my daughters basin in her bathroom and a new tap in the main bathroom fitted. Also Luke managed to fix the slow filling cistern in the main bathroom and fixed the pop up plug in the downstairs cloakroom as it was pushed down by my wife’s cousin when she visited over Easter 2025, and we couldn’t get it up again so we couldn’t use the basin in the downstairs toilet, Luke managed to extract the pop up push down plug and replaced it with a normal plug. He arrived on time and worked diligently all day, and consulted us during the work. The invoice was reasonable for the work involved. Would definitely recommend them. Very professional and helpful.

Simon from Optimum really knows his stuff! He did all the normal checks and service activities on the boiler but also checked the hot water system and it's pressure vessel which was at zero bar so he pumped that back up to 3 bar! Can't recommend these guys enough!

Having recently moved to the area it has been so reassuring to find a company I can completely trust and rely on to do perfect work that is well priced. Mark, the boss, is so very capable and kind, and Reece is fabulous too. Both of them are so friendly and polite, they get the work done quickly and efficiently, and they clean up after themselves perfectly too. I would completely recommend them both.

We have used this company since it was recommended to us for a heating system installation by Peterborough City Council. Eventually, through age the boiler and radiator valves needed replacing. A very reasonable quotation was given together with well reasoned advice on replacement choice. Simon and Bradley completed the installation and every care was taken to cause the least inconvenience. Professionalism and courtesy are a hallmark of this company which has carried out all our domestic plumbing and heating services over the past 15 years.

Very impressed with the high standard of workmanship, knowledge and the work undertaken as a whole. The work was undertaken over two days and Bradley & Luke arrived on time on both days. They were polite, friendly and nothing was too much trouble. Completed the work to a very high standard, were always happy to explain the various aspects of the work and left our home clean and tidy. The office were equally efficient, arranging a visit to quote for the work within a few days and then forwarding a written quotation shortly thereafter. Excellent overall service and happy to recommend.

I required lots of guidance when I needed to choose just the right boiler to fit with my existing system and life style. This was well provided for even to the extent of answering my many follow up questions. Having chosen what I wanted the installation went exactly as I was told it would. Simon and Bradley were polite, efficient and courteous. I am very happy with the result and confident that I have the most suitable boiler for my needs. Optimum was recommended to me by my neighbour as he was very happy with their service. I would also whole heartedly recommend them and I thank them for the work they dd for me.

I had contacted Optimum Plumbing and heating to visit to quote me for some work. Two individuals visited me and arranged a quotation. The work was undertaken by Brad and Luke, whom I must thank for their impeccable manners and efficient and tidy work. Both worked diligently and also tidied up after the completion at the end of each day. I am very pleased with their knowledge and skills and am satisfied with the work completed. They were both very friendly and kept me informed of all stages of the work. I would certainly recommend the service of Optimum plumbing and heating. Thank you Mr K Chavda

I would highly recommend Optimum having used them for servicing, repair and replacement. In October Simon came to do our annual boiler service and speaking to him about the possibility of replacing our ageing boiler, Simon did a survey of our system and advised and quoted on what would be the most suitable replacement options. Had a new boiler and associated works fitted at the end of November with Bradley, Reece and Luke doing these works. I have found this company to be reliable, considerate, as well as as polite and tidy hardworking professional team with all work carried out to the highest standards.

On contacting Andrea at Optimum, Bradley and Reece arrived to do an estimate. We were so impressed with their work ethic and interaction with us, that we booked straight away. On the 2 day fitting, Bradley, Reece and Luke arrived and got to work immediately, all working together in a quick and timely manner. Everything was thoroughly tested before they left and both inside and out of the bungalow was cleaned. Refreshing to meet young men with such good manners and friendliness, keeping us informed at every stage. Confident to recommend.

What an excellent company! From the first contact it was evident that Simon was very knowledgeable, and most importantly, was very honest and straight forward. After exploring all options, we settled on the Vaillant Ecotec Plus 836 - an excellent boiler! The installing team arrived on time for this two-day installation, and worked non-stop throughout both days. They were efficient, left no mess, and were friendly and courteous. The work was completed to a very high standard, and I can't praise them enough. I can't see myself using any other company but them in the future!

I’ve used Optimum for lots of jobs around the house, but they have recently attended to install a new combi boiler (moving from the kitchen to the loft) and getting rid of the old hot water cylinder and feeder tanks. Faultless service, very knowledgable and pleasant to deal with. Wouldn’t use anybody else.

Called Optimum for a fault on my boiler,2 gents came out same afternoon and completed repair in a timely fashion,checked rest of my system and advised of minor replacement parts needed for a later date. They kept me informed at every stage. Exceptionally knowlegeable, seem very honest and reliable and gets the job done with no fuss, and very reasonably priced for work done. Will gladly use again for all my heating etc needs and will recommend to friends and family.

I have been using optimum plumbing for a number of years and they are reliable and dependable always giving exemplary workmanship and customer service. Today I had a leak from my loo, I called Simon who at the first opportunity sent luck to conduct the repair and change parts in the cistern. I must say the response was extremely quick. As I say the service is outstanding as usual. Simon and Mark and their team Brad, Luke and others who make up optimum team. Are simply the best. I highly recommend them, they have carried so many projects for me including a new boiler system. They also fitted an amazing bathroom for my brother. I don’t say these words lightly but they are simply the best giving exemplary customer service and workmanship. Truly second to none. They are all extremely polite and tidy in their work.

We had a new boiler fitted within days of contacting Optimum. Mark and Reece were both very professional, considerate and hard-working. They were very tidy and polite. We were impressed with them and thoroughly recommend them. Excellent service overall!

A new boiler and water cylinder were fitted with all the other jobs that both installations entailed. Simon and Luke were at all time professional, answered all our questions and communicated clearly all through the work. The work was carried out with calm, confidence from the skilled duo. They were tidy. We were impressed with them and thoroughly recommend them. Excellent service overall!

Heating broke down on the Wednesday so we contacted Simon around lunch time. He arrived in the afternoon and did a temporary fix to keep us warm until he could fix it properly. He worked efficiently and competently and made sure the work was completed to a to a very high standard. He was careful to keep his work area clean and safe and has a very pleasant manner whilst working.

We would highly recommend Mark and Optimum heating. We have very happily used them for regular services however when our heating broke down the service we received was exceptional. Mark ensured that our heating was back up and running as we have a baby and the weather was bad- we were so grateful that Mark went above and beyond to get this done for us. If you are looking for a trustworthy, knowledgeable professional at a very fair price then we highly recommend!

Highly impressed by Mark and the team who carried out central heating power flush, replaced hot water cylinder, serviced boiler and fitted new bathroom all to a high standard. Will use Optimum for any future plumbing work and thoroughly recommend them.

I had been looking for a heating engineer to sort out my ailing system which had not been working all winter. Mark looked at it and diagnosed the boiler was clogged up as well as the whole system. He also diagnosed a fault with an existing shower which had been incorrectly plumbed. The job spec was to fit a new boiler, cleans the system and fit Tado smart radiator valves and associated controls as well as re-plumbing the shower. When work started became apparent that the clogging up was very severe and it took several goes of repeated power flushing to clear it. Several rads were found to be insecure, so Luke remounted them on fresh boards and now they are rock solid. Corroded TRV valves and lockshields were identified in several places and I agreed that they needed replacing. I was impressed by the attention to detail and the high quality of the work carried out. For instance Mark rerouted some pipework to give better flow, and insulated pipes far more effectively than had been done previously. The shower fault was corrected and it now works properly. He even changed a cartridge in my kitchen tap for which I had a spare. He was very flexible and willing to go the extra mile. In fact on two days both he had Luke worked late into the evening because off the time taken for the power flushing to complete effectively. I enjoyed making cups of coffee to keep them sustained.

We have been using optimum for eleven years now. From the very first time we have found them excellent. They explain everything to you and always do a very thorough job, clearing up when they finish. We have always found all the men very friendly and helpful. When you phone the office Andrea is always very helpful and friendly. We would recommend optimum to anybody.

Bradley was very hardworking and knowledgeable. Arrived on time and worked throughout. Encountered a few unforeseen problems with my house, which were quickly resolved. Very happy that I chose Optimum.

I woke this morning to a cold house and no hot water. I phoned Simon and left a message. He replied that he was ill but asked for details. He arrived an hour later - from his sick bed - it was not an easy fix. He managed to complete a tricky task with kindness and humour. 2 hours later I am warm and have hot water. I could not recommend him highly enough. Polite, charming with a caring attitude. He is my go to plumber.

A couple of weeks ago I have been admitted to the hospital. One problem to the another, our boiler has had a problem and it was not working when the weather temperature was between -1 and -5. I was in the hospital and my wife and 2 years old were in the ice-cold house! I knew this of the year there is no way you could find a specialist in less than 2- 3 weeks unless you pay them a huge amount of money. However, I took my chance, I called them, and the first thing they say, obviously there was no empty space for them to come and fix the problem before the new year, which is 3 weeks later. I explained my difficult situation and they (Mark) came on the same day, out of their working hours, and fixed the issue for no extra charge! I just cannot find enough words to praise them. They are my hero and what they have done is not only above and beyond customer service, it is a remarkable example of caring for others. They are not only the best plumbing company in the Peterborough area, they are my hero. I am lucky to come across these lovely people. Look no further, call them if/when you need. They are amazing!

I would highly recommend Optimum for their exceptional service. From the first initial contact until the job completion everything was handled perfectly. They gave excellent advice and worked extremely hard to make sure that my boiler replacement was scheduled as early as possible and completed on time. My boiler is situated in the garage and was replaced during December. We had a week of sub-zero freezing temperatures and early darkness so not ideal working conditions. Despite this the work was very professionally done and I will definitely be using Optimum for my future plumbing needs.