Optimum Plumbing & Heating Limited

A couple of weeks ago I have been admitted to the hospital. One problem to the another, our boiler has had a problem and it was not working when the weather temperature was between -1 and -5. I was in the hospital and my wife and 2 years old were in the ice-cold house! I knew this of the year there is no way you could find a specialist in less than 2- 3 weeks unless you pay them a huge amount of money. However, I took my chance, I called them, and the first thing they say, obviously there was no empty space for them to come and fix the problem before the new year, which is 3 weeks later. I explained my difficult situation and they (Mark) came on the same day, out of their working hours, and fixed the issue for no extra charge! I just cannot find enough words to praise them. They are my hero and what they have done is not only above and beyond customer service, it is a remarkable example of caring for others. They are not only the best plumbing company in the Peterborough area, they are my hero. I am lucky to come across these lovely people. Look no further, call them if/when you need. They are amazing!

I would highly recommend Optimum for their exceptional service. From the first initial contact until the job completion everything was handled perfectly. They gave excellent advice and worked extremely hard to make sure that my boiler replacement was scheduled as early as possible and completed on time. My boiler is situated in the garage and was replaced during December. We had a week of sub-zero freezing temperatures and early darkness so not ideal working conditions. Despite this the work was very professionally done and I will definitely be using Optimum for my future plumbing needs.

Optimum, as usual, did a brilliant job. Simon and Luke were extremely efficient, very considerate and we now have a bungalow that is warm in every room. The whole system was cleaned and a new boiler was installed in the kitchen as well as a new radiator in the bedroom. They cleaned up as they went along and we were left neat and tidy. Every time we have used Optimum their work has been excellent, thank you.

Absolutely brilliant job, from quote to estimated date to start onto and through to completion. Removed a floor standing boiler and fitting a wall mounted one almost in the same place when others said it wasn't possible. New pipes to replace inadequate ones. The attention to detail and cleanliness was brilliant. Everything replaced, floorboards, carpets etc like they'd not been touched. Icing on the cake the shower change, caused 4 white tiles to be removed, I defy anyone to point their replacements out.

Quality work, knowledgeable workers, reasonable price. Done when promised. Have arranged for yearly service with this reliable plumber.

The team arrived on time everyday they were on site and works very hard and always made sure things was done correctly and tidied up every day before they finished for the day. The team made sure I understood how everything worked and Simon called me the day after to make sure everything was working as it should. I would highly recommended Simon and Mark.

A great plumbing experience with Optimum. They replaced my old boiler with a new modern efficient Worcester Lifestyle 8000 boiler, and tided up a previous very old I'll maintained system. I will be certainly using Optimum for all my plumbing needs.

The property required the removal of a 50-year-old gas boiler, replacing it with a combi and an additional power shower. Simon and Bradley were great from the start. They worked well as a team; were obviously competent and extremely knowledgeable, and worked unstintingly to get the job done within the three days agreed. The discovery that there was a gas leak in the supply system complicated matters, but the problem was dealt with efficiently and with minimal disruption and very modest extra cost. The new boiler and thermostat were commissioned with clear instructions. Overall I was impressed both with their friendliness and their competence. Highly recommended!

Just cannot fault this company. As with practically every other review, they were professional, friendly, efficient, and their attention to detail and advice was excellent. Mark and Luke made what could have been a very stressful 2 weeks into anything but; in fact they were a pleasure to have around. Mark came up with some very helpful ideas when we weren’t sure what to do, and it was obvious he really knew his stuff! He even fed the cat for us some days. So, a huge thank you to Mark and Luke, who we wouldn’t hesitate to contact again should the need arise.

I gained quotes from 3 local companies but Mark from Optimum Heating was the most thorough in explaining a boiler replacement to a combi boiler. Simon and Bradley arrived on time and explained the work to be done before I had to go to work. They were very trustworthy to be left in my property alone. At the end of the 1st day, they left all areas clean and tidy. On day 2, once completed, Bradley talked me through how the thermostat worked and programmed it for me. I wouldn't hesitate to recommend them. Great work guys and thank you very much.