Our Technician

When I could not log into my Windows 11 laptop, I contacted James, who responded promptly and arranged an appointment to come to my house within a few days. Arrived when he said he would spent 2 hours trying to resolve a really frustrating issue, explained what he was doing and made sure I understood. My family and I have used James on several occasions. He is polite and courteous and easy to speak to. I would thoroughly recommend him for computer issues.

I can recommend James for IT services from the work he has done for me this month. I found his contact details in a recent edition of a local magazine, Life in Beckenham, and his advert shows that he has a full range of capabilities. James has been very effective in sorting out a small technical difficulty with my PC and then in bringing the PC up to date by installing Windows 11. The PC should now see me out. James was very helpful in accompanying his work with detailed technical explanations to enable me to follow what had gone wrong and what was needed to bring the PC to full working order.

James arrived when expected, made a careful diagnosis, identified and solved the problem - all within an hour. He also provided helpful advice about how to solve the problem if it reoccurs. Good to learn that the Which? Trusted Traders scheme is such an effective source

I think anyone who relies on email for their work or social life will understand how stressful it is when it goes wrong. My Outlook crashed, and James resolved all the issues over 2 weeks - but the key was the fact that he got it functioning on his first visit and then returned to deal with various remaining, but not crisis-ridden, issues. In between, he was contactable on WhatsApp. He took time to explain various technical stuff and I felt total confidence that all would be well. Stress has now gone, and all is now good - thankyou James (Our Technician).

James provided an excellent service throughout from advice to backup to installation of new computer and transfer of data and then gave us an explanation and run through of work done. Competitive price. Very professional and friendly and highly recommended.

James came to us for the first time today. Polite, helpful and obviously very skilled in what he does. Very pleased to have someone we can use on a regular basis going forward.

Our Technician have dealt with all our computer-related needs for about 10 years, including providing and installing new computers and laptops and dealing with the entire range of issues that arise. James seems incredibly knowledgeable and can always provide expert, up-to-date and cost-effective advice in any situation. We know we can place complete trust in his advice and his work, and his charges for his work seem very reasonable. I would be very alarmed if he retired or moved away to a different part of the country!

James transferred data from existing old laptop to a new one. Absolutely perfect, I am really pleased with the results. He is professional, helpful and polite. I will always use him for any PC issues going forward.

I have used James for about 10 years, using him to do an annual check on my equipment and install necessary programs. He is always pleasant and helpful, even resolving problems over emails outside contract. He has also advised me about new equipment that I have needed to buy. He has always been able to rsove any problems that have arisen.

James supplied and installed new PC with Windows 11. Not only did he do this, but made sure my new PC was set up exactly per old one with all microphones, printers/scanners, cameras, linked, additional programs remained and working, in short all the nitty gritty details that could so easily be overlooked, (and cause me aggravation!) were done. James ensured a seamless transition and I was able to continue using my PC as if nothing had changed. This is exceptional in my opinion as these days, rarely is anything done without any hiccoughs. Work was done to budget, clearly explained with optional extras eg additional warranties if I choose. What is super impressive is James explains things clearly, without jargon, and no question is a bother. I always say "What do other people do if they don't have a James?!" I'd wholeheartedly recommend.