Our Technician

Always very helpful and pleasant. He was recommended by a friend, and I have recommended him to others This time around he built a new PC for me to enable my work in CAD to continue, GREAT STUFF. Thanks James.

Jane's xane on time and carried our a full service on my tablet for me. He always explained why he was doing a particular task. Ar the end, my tablet works brilliantly. Highly recommend Jabes for ITi ssuezs

I needed a new desktop to upgrade to Windows 11 and for greater speed. James appreciated what I wanted, advised on the best specification to achieve this, and offered a fair quote, all within a reasonable period of time. He came and installed the new system, ensuring that it worked as agreed and met my requirements, and he also ensured that I was able to start using it without difficulty. The system differs much less from my old one than I had feared, and is very much faster. I can now do what I want with confidence and without fuss. James was understanding, patient, friendly and efficient. He did an excellent job, and I would recommend him to address others' issues in the same way.

James has worked for several of my businesses and has never let me/us down. From an emergency call out, when everything has crashed to setting up a new business from scratch. I would recommend James for anything computer related

My business has used James for many years and he has always given excellent advise and service, I would highly recommend him and his company.

I am totally impressed and happy with the professional service provided by James. He is so helpful and knowledgeable and always answers my questions in a patient and helpful way.

James was asked to set up 3 new computers and to untangle Business and Private folders. James worked methodical and with accuracy till everything was where it should be. A brilliant service

James provided an excellent service throughout from advice to backup to installation of new computer and transfer of data and then gave us an explanation and run through of work done. Competitive price. Very professional and friendly and highly recommended.

James arrived when expected, made a careful diagnosis, identified and solved the problem - all within an hour. He also provided helpful advice about how to solve the problem if it reoccurs. Good to learn that the Which? Trusted Traders scheme is such an effective source

When I could not log into my Windows 11 laptop, I contacted James, who responded promptly and arranged an appointment to come to my house within a few days. Arrived when he said he would spent 2 hours trying to resolve a really frustrating issue, explained what he was doing and made sure I understood. My family and I have used James on several occasions. He is polite and courteous and easy to speak to. I would thoroughly recommend him for computer issues.

James has been our IT guy for many years and recently sourced our third laptop. He installed everything we needed for my son's birthday gift, recommending the best products and value for money for annual software contracts. He also services our laptops annually to ensure they work efficiently. I cannot recommend him highly enough as he's reliable, very knowledgeable, and extremely personable.

James has been helping me on technical issues for many years. He has helped me replace my laptop and printer, rescued me when my systems have collapsed and updated software and security issues. My technical knowledge is very very basic. James spends time explaining things to me so clearly without making me look so very stupid. He responds very quickly to my calls, when I am usually panicking. Sometimes he can fix the problem remotely, if he needs to visit me his response time is excellent so I am rarely left offline. I would highly recommend James for his technical knowledge, his response time, his patience and his charming personality.

Very good experience. Repaired our computer quickly and now it works great. James was very nice and and professional. Would definitely use James again and recommend him to others.

James set up my new laptop for me. He set up Windows 11, transferred all my documents & photos and moved across my various subscriptions. I wasn't looking forward to using the new laptop or the new Windows package, but James made it extremely easy. I can not thank him enough. He was on time, helpful, friendly and explained clearly what he was doing. I recommend him wholeheartedly

On this occassion I had called James as I was having problems with my Wifi after Microsoft had run their regular updates. He tried to help me over the telephone but then came to my house and sorted the problem and explained to me that when Microsoft update programs they delete old ones and on this occassion they had deleted my Wifi connection. Such a relief to get it sorted so quickly. Earlier in the year I contacted James , as he was recommended, and asked him about getting a new computer. I explained that whilst I am fairly competent using the computer, I am a bit of a techna phobe. He was brilliant and built me a new computer with the same home screen I was used to and talked me through anything that was new. He set it up and transferred all my documents and files from the old one. He gave me a price for everything before he started the work, which was very reasonable. It is good to know I can contact him if I have any problems in the future. I would highly recommend OurTech services.

We’ve had the pleasure of working with James for the past three years, and he has consistently provided exceptional IT support for our team. James is always available when we need him—whether it’s a quick remote login to resolve an issue or an on-site visit to keep our systems running smoothly. His technical expertise is matched by his reliability and proactive approach. James has been invaluable in recommending the right IT equipment for our office and for our staff on the road, handling everything from advice and sourcing to purchasing. He truly goes above and beyond to make sure we have the tools and support we need. We highly recommend James to anyone looking for a knowledgeable, responsive, and trustworthy IT technician.

We have asked James for help with a number of different problems. James has deep and expert knowledge on all matters on the IT front. He is always helpful and friendly - and sometimes even fixes IT problems you didn't realise you had!! We recommend James 100%.

I have been using James for many years for all of our IT needs. He is very professional and clearly explains everything.

Excellent experience with solving various connection problems with printers and laptops. Couldn’t have asked for more. James was clear in explaining things to us and I am relieved to know he is at the end of the line should further problems with technology occur.

James did a brilliant job building me a new computer, which I needed to move to Windows 11. He had kept my (very) old one running smoothly and efficiently for many years, but it did not have the capacity to move to Windows 11. I am very happy, particularly as he took great pains to ensure that my experience of using the new system was as seamless as possible, given what I was already familiar with. He took the trouble to make sure that I understood everything and completed the installation in a very timely and efficient way, explaining things very carefully to me. Thank you, James!

I had managed to loose all contact with my emails and email files. James came and sorted it out in a very professional and pleasant manner. He explained everything as he went along and showed me how to back up the files. I would highly recommend him