Overcare Ltd t/a Openings

In May 2024, Openings repaired a cable on one of the two garage doors that they supplied and fitted for me in 1996. The doors are still in great condition and service from Openings is still excellent. Their fitters, Dave and Dave, were skilled, polite and helpful. It was closing time on a Friday evening when I telephoned Openings to ask about a repair to one of our garage doors. A cable had broken, which is a normal wear related condition for a canopy door. Paul took my details and said he would arrange a call back after the weekend. I received a phone call the following week with a price and offer of an appointment the next afternoon. As promised, Dave phoned me to let me know his expected arrival time. Dave and his colleague, also Dave, carried suitable parts in their van and had the knowledge and skill to complete the repair without any problems. They were polite and gave helpful advice about my other garage door. Terms were payment on completion. Although this was a relatively small job, my recent dealings with Openings suggest that the company still provides the same good level of service and value for money that I originally experienced in 1996.

The service from Ed and the team is first class. Polite, professional and knowledgeable staff. Timely and efficient. I recommend Openings without hesitation.

This company performed with refreshing professionalism throughout. We provided a proper specification for the job and appointment was made for the company surveyor to visit. The Surveyor arrived on the agreed day at the agreed time and did a thorough job. The company provided a detailed quotation for the work. We ordered the eleven doors, all to be the same - Garadors - type - Windsor Canopy Doors in Chartwell Green. The doors were delivered on the date agreed and two excellent workmen installed all eleven doors over the next two days, as had been agreed. The original doors were all taken away and our premises left tidy. All eleven garage owners are very pleased with their new doors and the finished job has given our block of flats an excellent facelift. We are all very pleased. This company really does what it says it will do. The whole process has been as painless as it could possibly be.

A recent problem to our garage door was fixed to a high standard. The staff at Openings, in Bournemouth, are very efficient. They undertook the work to a high standard. Strongly recommended.

We contacted Paul and his team regarding an insurance repair and he was very efficient in locating the correct parts and getting the quote back to us. The work was then carried out professionally with very minimum disruption to our daily operations.

Openings supplied us with a wooden gate plus the automation. All went well and everything is working as it should. There is a lot to consider in terms of gate/post sizing and placing, getting the heights right on a sloping driveway, and automation function (different ways of doing things depending on what you want). They will talk you through all this so that you can make the right decisions. We had an automated iron gate from Openings about six years ago for a house we subsequently sold and that also looked good and worked well. I would definitely recommend them.

I was very pleased with the work carried out by Openings of Bournemouth. Two employees arrived on time on the due date, were very pleasant and answered any questions that I had. They worked all day, left the garage neat and tidy sweeping up before they left. I would not hesitate to recommend this company to anyone who needed this same work. The final account was as agreed. A very satisfied customer.

My Dad’s automatic door opener stopped working and we needed help getting a new receiver/pendant openers for the door. Openings were fantastically helpful in helping us resolve this quickly. The office staff were lovely. The tradesman was so polite and friendly and obviously had great knowledge and experience. We were kept informed of when the tradesman would come round as there was a bit of a delay in parts being received. I also felt they prioritised our job for us as my dad is elderly and we were very worried his door wasn’t working. Thank you so much, superb service. I would highly recommend this company. Sue Smith

The end of March we had a car damage our garage door. The car insurance company used builders KDW to repair garage wall, roof, front door and garage door. The builder instructed Openings to carry out replacing the garage door and surrounding. Because of Covid, the door took little time to arrive but didn’t take too long to install. Ed Lewis of Openings was always friendly and competent in arranging the installation. The engineers who installed the garage door were very efficient and friendly, their workmanship and finishing ( beading and mastic) was excellent. Would certainly recommend this company for installation and replacement of a garage door.

I am pleased to have used Openings for over 6 years on several new installs and the maintenance of existing systems. I have always found Paul and his team to be professional, approachable, honest, reliable & good value. Openings has a great family feel to it, where they genuinely want to deliver the best for you & help wherever possible, regardless of the size of the job. I would recommend them 100%

After contacting local door fitters, it was a great pleasure to speak to Ed at Openings who provided reassurance and advice for motorising my old garage door. He made it sound really straightforward and sent video of how it would work. All completed within a fortnight by professional installers and working really well. Thanks.

First inspection 15/1/20. Owing to torrential rain, we suggested that the representative did not sit in his car and hand write the quotation as he offered but return to his office and email it. This took two whole weeks. Although their price was the most expensive quoted, we chose to rely on the Which? listing and awarded Openings the work. Installation booked for 27/2/20 was cancelled by them as the proposed employee/installer "had a bad back" and was rearranged for 9/3/20. Two men arrived, one training and one with a bad back who was a monologue of complaint and did little, it seemed, apart from walk around grimacing and holding his back.The installation was awful and defects obvious to a layman.Items were insecurely installed, parts patently warped and wrongly installed and the motor defective.They had checked nothing or so it seemed. Even the name on the door was wrong.They then hovered making pointless conversation, apparently expecting a tip.The promised paperwork was not supplied although they then told Openings that it had been handed over. Why? We duly declined to pay the balance [half was required up front] unless and until the work was properly and responsibly carried out and finished to a standard consistent with a Which? recommended trader. After further inspection, our complaints were accepted and the work carried out on 17/8/20. A subsequent reminder was required from us for the paperwork. We were told that they had "had a word" with the original staff!

I cannot recommend this company highly enough. When my electric gates failed the service and communication were first class. They sent an engineer to open the seized gates and returned a couple of days later to carry out the repair. The engineer was smart and courteous and the final bill was less than they had originally quoted as they did not have to replace all of the parts expected.