So efficient and helpful.
We had our boiler serviced by Oxyplumb and the whole experience was such a pleasure. From calling the office to book the appointment, to when the engineer left. They sent a helpful reminder the day before the service and a quick message on the day to let me know the engineer was on his way. Matthew, who serviced the boiler, was so efficient, informative and friendly. He serviced the boiler and corrected a minor issue with the flue that hadn’t been installed properly (new build). I now have so much confidence and trust with them I will never use anyone else.
Stuart in Oxfordshire
Posted on 29/04/2022
, work completed 25/04/2022
Recommended
Excellent service, timely & efficient
Leigh came and fixed a long standing problem with my boiler, I only wish I'd found Oxyplumb earlier and saved myself a lot of time, money and problems. He was thorough, efficient, honest and did an excellent job. Would highly recommend.
Customer in Oxfordshire
Posted on 17/03/2022
, work completed 16/03/2022
Recommended
Excellent service and value.
Annual boiler service completed. Was contacted in good time to arrange date as they serviced boiler last year and knew when it was due. Useful reminders were sent to confirm appointment and service went ahead on time as arranged. Very friendly and knowledgeable engineer and work completed in good time with no issues Great service and a very good price and will keep using this company for all my plumbing and boiler needs.
Customer in Oxfordshire
Posted on 08/03/2022
(Reviewer did not use service)
Recommended
Spot on and top notch
Matt from Oxyplumb has just carried out the most comprehensive, professional service that I have ever known on my Worcester boiler. His work ethic is first class and his friendliness and knowledge are again top notch. Couple this with the equally impressive and first class service form Lisa in the office I would thoroughly recommend Oxyplumb as a company and to be honest you need not look any further. Superb!
Customer in Gloucestershire
Posted on 04/03/2022
, work completed 04/03/2022
Recommended
New boiler installation, could not have been done better.
We contacted this firm after unsatisfactory experiences with two other heating engineering firms. The first difference with Oxyplumb is that, miracle of miracles, they get back to you when you ring. The team as team are punctilious about making, tracking and keeping appointments. They remind you about an approaching visit and if their engineer is going to be twenty minutes late, you are notified. Every detail of our boiler replacement went faultlessly, from preliminary discussion to delivery of the new unit to follow up. The work was done at the scheduled time and at exactly the, very fair, quoted price. I cannot recommend this Oxyplumb Boiler Services highly enough.
Jay in Oxfordshire
Posted on 02/03/2022
, work completed 04/02/2022
Recommended
Excellent combi boiler installation
Really excellent. My boiler broke down and was condemned by my plumber who gave me a lead time for a week to source a replacement and install. Oxyplumb quoted a better price and Rob and Josh were there with the boiler the next day. The installation was faultless and they left everything neat and tidy and installed a smart thermostat that I can operate remotely from my phone. They answered all my questions thoroughly and left me feeling fully in command of my new boiler with which I am very pleased.
Customer in Oxfordshire
Posted on 02/03/2022
, work completed 01/03/2022
Recommended
Great work
Very good process from quotation to installation. They always kept me informed all the way. Very polite and cleaned up. There are a few issues but a plan is in place. Well done Rob, Kevin and Josh.
Customer in Gloucestershire
Posted on 24/02/2022
, work completed 23/02/2022
Recommended
New Worcester Bosch Oil Boiler.
I highly recommend Oxyplumb. Our old boiler broke down. I called up the company had a quick call with the sales team had my questions answered by an engineer. A quick site visit by an engineer to look at the old boiler and its connection with the ground source heating system. A week later a team arrived and installed the new boiler all very professional. Wish all installations where so good.
Customer in Oxfordshire
Posted on 22/02/2022
, work completed 21/02/2022
Recommended
Excellent, rapid service, would definitely recommend.
Oxyplumb were quick, courteous, and efficient; there was no waiting on hold for a call centre; an engineer came as soon as they could fit us in (given that this was in February, the wait was shorter than expected -- and they actually apologised they couldn't come sooner as they were so busy). The engineer called in advance arrived on time, found and fixed the problem right away, explained the process and price of work and parts needed, no surprise costs: overall, excellent. Would definitely recommend.
Customer in Oxfordshire
Posted on 19/02/2022
, work completed 14/02/2022
Recommended
excellent service
this company is a pleasure to deal with: they respond very quickly, are very efficient, turn up when they say they will, and do a first rate job. Definitely recommend.
Customer in Oxfordshire
Posted on 10/02/2022
, work completed 09/02/2022
Recommended
Seamless from Start to Finish - Highly Recommend
After years of shoddy customer service and too many appointment cancellations to count, we flat-out refused to use a large National service provider for the replacement of our boiler. By contrast, the service provided by Oxyplumb has been first-rate from start to finish. Lisa, at the office, is friendly, helpful and efficient and always available should you have a query. And Roberto & Kevin, who carried out the work (installation of boiler in loft and water cylinder in airing cupboard), are punctual, courteous, hard-working and always clean up after themselves. The job was brought forward by just under a week, which was very much appreciated considering we'd been without heating and hot water for nearly three weeks. And finally, the installation is impressively neat and tidy. Thanks, Oxyplumb!
Customer in Oxfordshire
Posted on 27/01/2022
, work completed 27/01/2022
Recommended
All sorted.
We experienced our boiler cutting out from early December. We had a contract with a National Company who decreed that the fault was nothing to do with them. A site visit from Oxyplumb, solution explained, and quote received promptly. Scheduled day was brought forward by twenty four hours. They were very tidy in his work, and explained what was being done. We had a full system flush, and the heating system was converted to a pressurised system. At the end of the day we had a lovely warm house. At all times we were kept up to date in all contacts from Oxyplumb. I will now use them for the annual boiler service, and any repairs that are needed.
Nigel in Oxfordshire
Posted on 22/01/2022
, work completed 20/01/2022
Recommended
Definitely Recommend
Oxyplumb have been excellent in all aspects of a replacement boiler installation, from a prompt response, an initial emergency call-out to help on a Saturday morning by the director Leigh, through to a final installation of a new boiler and Nest thermostat system. Oxyplumb have great text and email systems to communicate keeping us up to date with appointment confirmations and reminders - a very smart set-up all round. Wonderful, friendly, responsive staff at their office base - Lisa deserves a special mention - and Rob and Josh carried out the work efficiently and professionally. They are great people.
Ian in Gloucestershire
Posted on 12/01/2022
, work completed 11/01/2022
Recommended
Excellent service and value
Boiler service was undertaken on time and as expected and gas safety certificate sent to me on the same day. Very friendly staff, both engineers and administration staff, and was kept informed before and on the day of the work. Also excellent value and quality of work and service.
Customer in Oxfordshire
Posted on 10/01/2022
, work completed 07/01/2022
Recommended
Excellent service
Excellent service, you get a response within seconds of calling. The engineer arrived on time, he done a great on servicing my boiler. They just got on with it and got the job done.
Which? Trusted Traders Consumer
Posted on 06/01/2022
, work completed 17/12/2021
Recommended
Excellent service.
Again, first class throughout. Reminded me the boiler was due for a service (to maintain warranty and being reminded in good time is so useful for me!) Simple to book, engineer arrived on time and performed a sterling job. Emailed invoice and online payment which is nice and simple. Can't recommend this company highly enough.
Customer in Oxfordshire
Posted on 29/12/2021
, work completed 08/12/2021
Recommended
Excellent service from estimate to completion
Oxyplumb was recommended to us for replacing our gas boiler and we were not disappointed. All appointments were kept and any queries were answered promptly. They kept us up to date with everything before and after the installation. The boiler was fitted on the date scheduled. It was not a straightforward job as the boiler had to be moved to another position. The engineers were very efficient, hardworking and polite. They tidied up after themselves and explained the workings of the new boiler and programmer. Everything went according to plan and budget. Excellent service from estimate to completion of job.
Customer in Oxfordshire
Posted on 21/12/2021
, work completed 10/11/2021
Recommended
Careful ,thoughtful, professional and went the extra mile
From the very first visit to assess our needs before offering a quotation we were impressed by the straightforwardness and attentiveness to our questions and concerns. The work was done very neatly and cleanly with attention to detail. We felt able to ask any questions and found all the team knowledgeable and courteous. We must especially thank them for graciously and effectively dealing with a leak due to previous dodgy pipe work. This was an unexpected extra demand on his time and patience which he and the team handled well. The office staff also kept us well informed and were polite on every occasion. We are very satisfied with the experience and would gladly use this company again.
Martin in Oxfordshire
Posted on 13/12/2021
, work completed 13/10/2021
Recommended
Fitted boiler/plus service
Haven't used this company before so glad we found them they are a great company and would recommend them work carried out was excellent thank you
Customer in Oxfordshire
Posted on 09/12/2021
(Reviewer did not use service)
Recommended
High quality service.
Boiler and gas fire service plus central heating fault finding. The administrative team are warm, helpful and extremely efficient. Great communication before, during and after the visit. Good value. Matt was friendly, thorough and instilled confidence by patiently explaining what was needed and why. Gas fire and boiler service were carried out to a high standard. Everything was left clean, tidy and working well.
Customer in Oxfordshire
Posted on 01/12/2021
, work completed 30/11/2021
Recommended
very professional
Work completed at the agreed time for the agreed amount. Very professional, excellent communications and service
Customer in Oxfordshire
Posted on 30/11/2021
, work completed 25/11/2021
Recommended
Fast Efficient and Professional Service
From calling for a quote to completion of a new boiler installation was less than 48 hours. Leigh and Joss were professional and friendly throughout the installation process. Explained what was being done and why, and tidied up after themselves too. I will be using them going forward for my annual service and have no hesitation recommending them to others.
Customer in Oxfordshire
Posted on 27/11/2021
, work completed 27/11/2021
Recommended
Boiler and Heating Service
Easy to book on line, prompt confirmation and reminder. Engineer was on time, took appropriate COVID precautions and checked what we were expecting of him. Service completed and certificate provided (along with invoice). No fuss, no drama - a pleasant change. Thanks.
(your username)
Posted on 26/11/2021
, work completed 25/11/2021
Recommended
Trustworthy!
Great customer service from Amanda via phone and email. She made it real easy to get booked in at a time that suited me for boiler service. Also sent great little reminders the day before which was really helpful. Our Engineer (Matthew) was super efficient and friendly. Paperwork was sent through the same day, nice speedy service. Reasonable price and easy to pay online. Highly recommend.
Customer in Oxfordshire
Posted on 23/11/2021
, work completed 22/11/2021
Recommended
Professional, punctual & decent value
Annual (Worcester) boiler & lounge gas fire services. Communication with office based Lisa was outstanding - always clear, concise and professional. Matt, the attending engineer, was similarly punctual, calm and professional. An outstanding local firm. Thoroughly recommended.
Customer in Oxfordshire
Posted on 20/11/2021
, work completed 17/11/2021
Recommended