Oxyplumb Boiler Services

Great job done quickly and professionally. Turned up when they said they would and did what they said they would. Were helpful and considerate. If you need a new boiler consider using these guys.

Matt came to give our boiler its first annual service. He arrived on time & set about his task. He was very friendly and explained what he was doing. He completed the service, leaving the area clean and tidy. I will use Oxyplumb for future services & other plumbing repairs. I appreciated receiving a certificate showing the details of items inspected and measurements made. Very Pleased.

After years of shoddy customer service and too many appointment cancellations to count, we flat-out refused to use a large National service provider for the replacement of our boiler. By contrast, the service provided by Oxyplumb has been first-rate from start to finish. Lisa, at the office, is friendly, helpful and efficient and always available should you have a query. And Roberto & Kevin, who carried out the work (installation of boiler in loft and water cylinder in airing cupboard), are punctual, courteous, hard-working and always clean up after themselves. The job was brought forward by just under a week, which was very much appreciated considering we'd been without heating and hot water for nearly three weeks. And finally, the installation is impressively neat and tidy. Thanks, Oxyplumb!

I used Oxyplumb for my annual gas boiler service. Leigh carried out a thorough and professional job and I was reassured by his knowledge and expertise. I would definitely recommend Oxyplumb.

Our boiler was unresponsive following a power cut, so I gave Oxyplumb a call. They went to so much effort to fit a visit in promptly despite them being extremely busy. Rob came out and identified that the control panel was dead and needed replacing. He bypassed the control panel so we could have heating and hot water whilst a replacement panel was ordered. We received a quote for the new part the same day from Lisa in the office. As soon as I approved, she booked the return visit as soon as possible. Leigh came and fitted the new panel quickly and efficiently. I love the service from this company. They keep you up to date and send you a brief message to say that they are on their way. I can’t recommend Oxyplumb enough, their service is second to none.

Reminded me to service my boiler. The friendly and knowledgeable engineer arrived on time. Very satisfied once again.

I used the Oxyplumb for the first time, and will definitely come back in the future. Very professional service, excellent communication and seamless process from arranging a service to getting things done. Highly recommend this company.

I contacted Oxyplumb to replace a 20-year-old oil-fired boiler. They were quick to respond and discussed a comprehensive plan. First the radiator system was cleaned and inhibited, then they fitted a condensing boiler and timer, tall flue to ensure that the water vapour emitted by the new boiler cleared the patio, hot water tank, hot water circulation pump with timer, and room thermostat. Guarantee received and national registration completed. Excellent communication with the office and installers, work completed to quality, time and cost.

We needed plumbing help in an emergency - a small job but urgent. I was delighted that when I spoke to Amanda she promised to get someone to us the same day - and in fact, someone arrived only two hours later. The job was completed efficiently and courteously so we are very pleased and would recommend.

Leigh from Oxyplumb came out for the initial quote and was very informative and knowledgeable and was the only vendor to give me multiple options for the installation of the new boiler. He then provided a very competitive quote. Roberto arrived at 8am on both days and was very efficient, he installed the system well and then informed me of the procedure for the system flush and how to use the new boiler and smart control. He cleaned up after himself and was very diligent. I am very happy with the install and would recommend Oxyplumb for anyone needing plumbing work done.

When our old oil-fired combi boiler failed I invited quotes from four companies in our region. Being experienced at buying all kinds of goods and services as part of my job, I am always wary of any quote that comes in significantly below the others but, on this occasion, I chose the lowest – not because it was low but because the other three seemed unreasonably high (double in two cases). Oxyplumb delivered on every level – their advice during the survey was spot on, the equipment they recommended was the best for our needs, their execution was totally professional and they always respond when you call. They finished earlier than expected and were bang on budget. Most important: it's working like a treat. All-in-all, a first class job, well done!

We recently bought an older property with a 30+-year-old boiler. We were really happy with the service overall. The work was carried out by Roberto and Josh, both lovely guys who were very polite, considerate and knowledgeable. I was worried about the noise as I work from home and the house is small, but aside from taking the water tank out, it wasn't too bad and I was able to manage a few calls! We only ended up without heating for one evening which was ideal considering its early Autumn. And the engineers made sure we had hot water every evening so we could still have a shower, etc. The whole process took about 2 days and a few hours the 3rd morning, which was great as they said originally it would take 3 days total! They kept the house clean and took away all the old boiler/tank/piping material. I would definitely recommend Oxyplumb in future to anyone looking for a quality service. You get what you pay for and in this case I would say they were worth the money most definitely!

Roberto, Kevin and Josh were great. Installed a new combi boiler which involved removing a lot of redundant pipework and installing new simpler stuff instead. Much recommended.

Great customer service from Amanda via phone and email. She made it real easy to get booked in at a time that suited me for boiler service. Also sent great little reminders the day before which was really helpful. Our Engineer (Matthew) was super efficient and friendly. Paperwork was sent through the same day, nice speedy service. Reasonable price and easy to pay online. Highly recommend.

Leigh of Oxyplumb came out to initially to quote and later that evening as promised an email arrived quoting for the necessary work and that he could install the boiler this coming Sunday. The next morning I phoned Oxyplumb who took an initial deposit from me, and from here on kept me informed for the remainder of the week should anything change before Sunday. I got to my mother's apartment at about 7:45am and as promised Kev arrived bang on 8 o'clock followed shortly by Leigh which meant there would be two people installing the system not just Leigh on his own. From here on both Kev and Leigh worked for the next 7.5 hours pretty much non-stop installing a new pump, filter and boiler unit and by 3 o'clock everything was up and running and mum once again had heating. Summarising I can't praise Leigh, Kev and the Oxyplumb support staff enough for their professionalism and commitment towards keeping promises and their quality of workmanship, they even hoover up after the work is completed … it's also nice to support local tradesmen and their services within the area. Once again thank you Oxyplumb for the work and service you carried out, Oh … and mum's so happy she has heating again.

Oxyplumb have been excellent in all aspects of a replacement boiler installation, from a prompt response, an initial emergency call-out to help on a Saturday morning by the director Leigh, through to a final installation of a new boiler and Nest thermostat system. Oxyplumb have great text and email systems to communicate keeping us up to date with appointment confirmations and reminders - a very smart set-up all round. Wonderful, friendly, responsive staff at their office base - Lisa deserves a special mention - and Rob and Josh carried out the work efficiently and professionally. They are great people.

An annual boiler service by Matt who was very pleasant and helpful. He went out of his way to provide advice.

Matt and Josh put in a new boiler, removing old one from kitchen to garage. They were friendly but focused - no time even for a cuppa. Electrical complications in old cottage dealt with swiftly and expertly. Each day my home was left clean and tidy. All time arrangements agreed were honoured. Altogether a very smooth operation, with a little tutorial at the end. Many thanks.

Oxyplumb completed a routine boiler service and gas safety certification with their usual high level of efficiency. Lisa organised everything perfectly and provided all of the necessary documentation to all parties. Oxyplumb are always extremely reliable and professional.

Excellent customer service from first contact with the office to completion of work by the engineers. The office manager called and emailed a few days before work was due to begin advising that all parts were ready and work would commence as arranged. The engineers arrived on time, were professional, efficient and friendly. They were prepared to answer any questions we had. The work was completed on time and the site was left tidy. Communication with the office manager was outstanding.

Oxyplumb are my default choice for all plumbing needs: I have used their service for boiler installation, servicing and certification. In all cases the service has been courteous, efficient and reliable with good communication from Lisa and the team.

Oxyplumb is an exceptional small company in every way. It is just large enough to have a team both in the office and in the field – thus being in the sweet spot between the individual plumber and the more anonymous companies. Everyone is so committed to providing the customer with a first class experience that it stands head and shoulders above the competition. This time we had Kev and Josh to replace an unvented cylinder in the loft . They came on time, worked incredibly hard, were very pleasant to have in the house all day, and left everything working. The whole admin team is also extremely friendly, efficient, and communicative. Lisa even registered the cylinder for us with the manufacturer without prompting and thus activated the 25 year warranty for us. This all means of course that their services are in high demand.

We had a problem with our unvented cylinder and sent out several emails asking for assistance. Oxyplumb were quick to call us and arrange a date - with the suggestion that we have a service and then reassess the situation. The service was done politely, efficiently and professionally, and the problem seems to have gone away. If it recurs will have no hesitation in calling them again. Will use them for future services. Cost was very reasonable and as quoted - administration super efficient and professional.

Oxyplumb (Rob and Kevin) replaced TRVs on some radiators for us to solve a cold radiator problem and did some other plumbing work. Efficient, knowledgeable and polite they did a good job and gave recommendations on future maintenance.