Endorsed by Which?

Oxyplumb Boiler Services

4.9

255 Reviews

Opening Hours
Today - 08:00–16:30
  • Monday 08:00–16:30
  • Tuesday 08:00–16:30
  • Wednesday 08:00–16:30
  • Thursday 08:00–16:30
  • Friday 08:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jan 2020

About

Welcome to Oxyplumb – Experts in Domestic, Commercial, and Industrial Heating and Cooling

At Oxyplumb Domestic & Commercial Services, we are a professional team dedicated to providing exceptional service with a personal touch. We offer AWARD-WINNING, market-leading Gas, Oil, and LPG heating solutions for domestic, commercial, and industrial clients.

Our certified Gas Safe, OFTEC registered, and F-Gas engineers are experienced in delivering comprehensive heating and cooling services, including:

• Gas, Oil & LPG Boiler Installation & Replacement across all sectors
• Air Conditioning Solutions for homes, offices, and industrial spaces
• Air Source and Ground Source Heat Pumps for sustainable energy
• Heating Upgrades including underfloor heating
• Service & Repair to keep systems running efficiently
• General Plumbing and Full Bathroom Refurbishments

We provide tailored solutions to meet the specific needs of every property type, ensuring comfort and efficiency.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
    • Immersion Heaters
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Swimming Pools & Hot Tubs

  • Air conditioning contractors

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom suppliers
    • Bathroom tiling
    • Electric Showers
  • More Services

    • hvac
    • refrigeration engineer

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
255 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Great friendly service and very good price
Customer Service
Quality
Value
Oxyplumb annually service my boiler and if we have any little niggles with taps etc. they always fix them without any extra charge. I have just had some quotes in for a new boiler installation and they beat another quote I obtained by £700 even when they included a better (Worcester) boiler. I am certain they will do a professional and brilliant job and would recommend all of the plumbers they use to anyone.
Customer in Oxfordshire Posted on 17/02/2020 , work completed 17/02/2020
Great service
I had a leaking radiator valve and looked at the Oxyplumb website and found Leigh was offering video calls to diagnose faults. We set up a call and he was very quickly able to offer advice that allowed me to fix the problem myself. Fantastic service all for free. I would definitely recommend giving it a go if you have a small problem to fix.
Steve Posted on 02/05/2020 (Reviewer did not use service)
Efficient professional service
Customer Service
Quality
Value
Having previously struggled with annual service contracts (British Gas), this boiler service was a breath of fresh air! Highly efficient reminder/booking process and updates ensuring minimal upheaval. Service carried out as agreed, on time and professionally, with due regard to Social Distancing.
Customer in Oxfordshire Posted on 14/05/2020 , work completed 14/05/2020
Another excellent, tidy and efficient service from Roberto at Oxyplumb!
Customer Service
Quality
Value
I highly recommend both Roberto and OxyPlumb. Roberto has gradually been improving our temperamental heating system, with OxyPlumb working around our timeframe and budget. He has really gotten to grips with understanding our set up and goes out of his way to solve problems. After years of issues and unreliability Roberto has got our boiler and system working so well the house is so quick to get up to temperature now. We can now go ahead with our bathroom renovation plans knowing the system is working well.
Customer in Oxfordshire Posted on 28/04/2021 , work completed 27/04/2021
The trader replied (on 23/06/2021)
Thank you for this brilliant review. We have thanked Roberto for you. Good luck with the rest of your plans.
Great service from Oxyplumb
Customer Service
Quality
Value
Oxyplumb swapped out my old oil boiler, installed the gas boiler, all the pipework and even arranged for the oil tank to be removed. All the work was so neat and tidy, just 1 engineer working on his own and arriving on time each morning (it was a 3-day job). I would highly recommend Oxyplumb. A very professional team of people made the transition from oil to gas easy. Thank you, Oxyplumb team.
Customer in Oxfordshire Posted on 01/05/2021 , work completed 30/04/2021
The trader replied (on 23/06/2021)
You are welcome. Thank you for the great review.
First time service
Customer Service
Quality
Value
Used Oxyplumb for the first time and basically found the following:- On time - friendly service man - service all OK - cleaned up - fair price - will use again. Mike - Eynsham
Customer in Oxfordshire Posted on 10/03/2021 , work completed 05/03/2021
Boiler replacement and odd fixes
Customer Service
Quality
Value
Just had Roberto around for a few days to change my boiler, hot water tank and pump. Could not fault the quality of work, manners and cleanliness. Really impressed with his work, and could not find fault if I tried. Will happily have him round anytime and will definitely use for plumbing needs in the future. Thanks to Roberto and the rest of the team.
Steve in Oxfordshire Posted on 28/05/2021 , work completed 28/05/2021
The trader replied (on 23/06/2021)
Thank you Steve for this lovely review. We really appreciate your time. We have thanked Roberto for you.
Great service from Oxyplumb in Witney
Customer Service
Quality
Value
We used Oxyplumb for our boiler service after we were let down by another supplier. Their communication was first class, reminding us by phone and email of the time of the appointment and then updating us when a potential had to be made. Matt turned up exactly when they said. The boiler service itself went very smoothly, They told us what they had found and what they advise should be done on the next service. We received a completed gas service certificate. The charge for the service was very acceptable. We will be using them again.
Mark in Oxfordshire Posted on 12/06/2021 , work completed 11/06/2021
The trader replied (on 23/06/2021)
Thank you Mark for this lovely review. Happy to help anytime.
Great Service & Reasonable Prices
Customer Service
Quality
Value
Today Kevin came to our property to install an outside water tap to the front of our property. The new tap was taken off of the back garden tap, through the garage wall, inside the garage and then back out to a front garden exit point. The work was carried out on the day and time given, the work was extremely neat and extra care taken to make the pipe work blend into the background. Kevin consulted with me on all aspects of the job to ensure everything was going where required. He cleaned up in areas where mess had been made and was polite and friendly. The invoice emailed to me was exactly as quoted which was a nice surprise and companies usually try to add on a bit here or there for "extras". I would totally recommend Oxyplumb to family, friends and neighbours and will continue to use them in the future.
Kimberley in Oxfordshire Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 20/09/2021)
Thank you so much for this brilliant review. It is very important to us to make sure all customers are satisfied with the work carried out by Oxyplumb and quotes are the same as invoiced unless a problem is discovered. In this case, this is discussed at the time with the customer. Thank you for recommending us and we look forward to working with you in the future.
Gas Boiler Service
Customer Service
Quality
Value
Lisa was very helpful and quick to respond to e-mails, got the engineer booked at a convenient date. Engineer Matt was great, did a thorough service and very knowledgeable. Thanks again and would recommend to all.
Jason in Oxfordshire Posted on 06/10/2021 , work completed 04/10/2021
The trader replied (on 08/10/2021)
Thank you Jason for this excellent review. We are so pleased you enjoyed your Oxyplumb experience. Always here if you need us and look forward to working with you again.
Boiler and tank replacement
Customer Service
Quality
Value
Competitive price, professional approach (protecting carpets etc.) and quality work despite some unforeseen challenges. Thanks to Roberto & Kevin for their hard work, friendly and helpful approach.
Customer in Oxfordshire Posted on 29/06/2021 , work completed 21/06/2021
The trader replied (on 06/07/2021)
Thank you so much for this great review. I have thanked Roberto and Kevin. They do take pride in their work at all times so we are pleased that you are happy with your experience with Oxyplumb.
Boiler service and replacement of required parts
Customer Service
Quality
Value
Super helpful office manager with arranging the available dates and times for the engineer to come to us. Text updates when engineer was due to arrive. Engineer Matt was friendly and helpful and gave explanations of all work done and what the issues were. Overall fab service and would fully recommend.
Customer in Oxfordshire Posted on 30/05/2022 , work completed 27/05/2022
The trader replied (on 06/06/2022)
Thank you for this brilliant review. We really appreciate your time and look forward to working with you again.
New Boiler
Customer Service
Quality
Value
Thank you to the team. The super efficient, friendly fitting team of Rob and Josh, everything done to the schedule, cleaned up at the end of each day and clearly explained the new boiler/thermostat at the end. Also a big thanks to Lisa in the office, great communication and keeping us updated with everything. Happily recommend and would use them again.
Customer in Oxfordshire Posted on 08/06/2022 , work completed 08/06/2022
The trader replied (on 10/06/2022)
Thank you for this excellent review. It is great to hear your feedback and we are so pleased you enjoyed working with our Oxyplumb Team. We look forward to working with you again.
Boiler Installation
Customer Service
Quality
Value
Today I had a replacement gas boiler installed - a Worcester-Bosch Greenstar 24Ri (24 kW). The whole process from the initial visit, quotation for work, arrangement of installation date to the installation itself has run smoothly. Lisa at the office was most efficient at keeping in touch to inform me of progress - and to send out the invoices! The two installers, Rob and Josh, were thorough, competent and tidy workers. They even found an alternative way to connect the condensate pipe to the washing machine drainage, obviating the need to drill a hole in a worktop. A much more elegant solution. They were meticulous in commissioning the new boiler and all that that entails. I would heartily recommend this company. If the boiler gives as good a service I shall be delighted.
Philip in Oxfordshire Posted on 13/06/2022 , work completed 13/06/2022
The trader replied (on 15/06/2022)
Thank you for this amazing review. We really appreciate your time and enjoyed working with you. We will be in touch to arrange the service next year and we are here anytime you need us. Thank you again.
New boiler installation, could not have been done better.
Customer Service
Quality
Value
We contacted this firm after unsatisfactory experiences with two other heating engineering firms. The first difference with Oxyplumb is that, miracle of miracles, they get back to you when you ring. The team as team are punctilious about making, tracking and keeping appointments. They remind you about an approaching visit and if their engineer is going to be twenty minutes late, you are notified. Every detail of our boiler replacement went faultlessly, from preliminary discussion to delivery of the new unit to follow up. The work was done at the scheduled time and at exactly the, very fair, quoted price. I cannot recommend this Oxyplumb Boiler Services highly enough.
Jay in Oxfordshire Posted on 02/03/2022 , work completed 04/02/2022
The trader replied (on 04/03/2022)
Thank you Jay for this brilliant review. We look forward to working with you again.
Excellent service and value.
Annual boiler service completed. Was contacted in good time to arrange date as they serviced boiler last year and knew when it was due. Useful reminders were sent to confirm appointment and service went ahead on time as arranged. Very friendly and knowledgeable engineer and work completed in good time with no issues Great service and a very good price and will keep using this company for all my plumbing and boiler needs.
Customer in Oxfordshire Posted on 08/03/2022 (Reviewer did not use service)
The trader replied (on 09/03/2022)
Thank you for this great review. We look forward to working with you again.
So efficient and helpful.
Customer Service
Quality
Value
We had our boiler serviced by Oxyplumb and the whole experience was such a pleasure. From calling the office to book the appointment, to when the engineer left. They sent a helpful reminder the day before the service and a quick message on the day to let me know the engineer was on his way. Matthew, who serviced the boiler, was so efficient, informative and friendly. He serviced the boiler and corrected a minor issue with the flue that hadn’t been installed properly (new build). I now have so much confidence and trust with them I will never use anyone else.
Stuart in Oxfordshire Posted on 29/04/2022 , work completed 25/04/2022
The trader replied (on 04/05/2022)
Thank you Stuart for this excellent review. All our staff and engineers care about you our customer and your home so they will always offer further information at the time if needed. We look forward to working with you again.
Boiler Service
Customer Service
Quality
Value
We were very pleased with the work done by Matthew on our boiler. He communicated the recommended work very clearly and it was scheduled in promptly and at a reasonable price. The work was completed as agreed in a professional way with minimal disruption. Lisa in the office was very efficient and also communicated well. We will definitely continue to use Oxyplumb in future.
Customer in Oxfordshire Posted on 14/12/2022 , work completed 13/12/2022
The trader replied (on 15/12/2022)
Thank you so much for this excellent review. We are pleased that you are happy with the work completed by Matt and we all do our best for our customers. We look forward to working with you again.
Boiler service
Customer Service
Quality
Value
The engineer arrived at the time arranged and carried out the service in a competent manner. He answered any questions I had regarding the working of the boiler.
Customer in Gloucestershire Posted on 16/12/2022 , work completed 15/12/2022
The trader replied (on 20/12/2022)
Thank you for this great review, we appreciate all feedback. Merry Christmas and Happy New Year to you. We look forward to working with you in the New Year.
Thoroughly recommended
Customer Service
Quality
Value
Thoroughly professional service from the very first telephone call until the completion of the work. Highly recommend Oxyplumb for all your heating requirements.
Customer in Oxfordshire Posted on 08/12/2022 , work completed 05/12/2022
Boiler Service
Customer Service
Quality
Value
Excellent customer service over e-mail and the phone. The professional engineer that completed the job and discussed the optimisation of the boiler water temperature to try to save on the fuel bills, More than happy to recommend this company.
Customer in Oxfordshire Posted on 24/11/2022 , work completed 23/11/2022
The trader replied (on 05/12/2022)
Thank you so much for this excellent review. We really appreciate your feedback and look forward to working with you again.
Fix leaking pipe to radiator
Customer Service
Quality
Value
First thing is that Oxyplumb actually bothered to respond to the enquiry and turn up, which was something two other firms didn't! Simple job - I had a small leak from a feed pipe to the heated towel rail, somewhere in the ceiling. Kevin came on time, probably took about 90 minutes in total. Cut out a section of ceiling, then showed me what he was going to do. Drained the system, repaired the pipe and then tested all was working. Lisa was the contact from the office and kept me up to date. There was a delay to the appointment as a previous job over ran but that happens and at least I wasn't told last minute, but given a weeks notice. Won't hesitate to use in future.
Customer in Oxfordshire Posted on 22/10/2023 , work completed 19/10/2023
The trader replied (on 24/10/2023)
Thank you so much for this excellent review. We were pleased to be able to fix this issue for you and we thank you for your patience when the job was delayed. Your feedback is very important to us so thank you for taking the time to write this review. We look forward to working with you again when you need us.
Electric Shower Unit.
Customer Service
Quality
Value
Oxyplumb gave me an itemised quote which was competitive to install my new electric shower unit. The work was successfully carried out on 21 Sep 2023. Lisa (Office Manager) kept me informed completely, either by email or text message from the start to the completion of the work. Thank you. Kevin (Engineer) installed the shower unit professionally and competently. A small issue did arise during commissioning but Kevin patiently solved the problem. Thank you. The whole operation was carried out efficiently, as per quotation and within the agreed timeline.
Customer in Oxfordshire Posted on 22/09/2023 , work completed 21/09/2023
The trader replied (on 28/09/2023)
Thank you so much for this excellent review. We are pleased we could complete this work for you and you are always happy with our service from our Oxyplumb team. We look forward to working with you again.
Total quality
Customer Service
Quality
Value
Just had the annual service. Total quality throughout from the reminder to the completion of the service.
Customer in Oxfordshire Posted on 07/09/2023 , work completed 06/09/2023
The trader replied (on 11/09/2023)
Thank you so much for this review. We look forward to working with you again.
Annual boiler service
Customer Service
Quality
Value
Third year of servicing of our now slightly aging Vaillant boilerby this company. Very pleasant company to deal with, good customer relations, service guy always on time, seems very competent and price better than self employed plumbers I used to use.
Customer in Oxfordshire Posted on 02/09/2023 , work completed 01/09/2023
The trader replied (on 05/09/2023)
Thank you so much for this excellent review, we really appreciate your feedback. It is good to hear that you are also happy with our pricing, this is very important to us. We look forward to working with you again.