Oxyplumb Boiler Services

We had a new boiler fitted and a power flush done as the heating was not working properly downstairs as well as one radiator replaced and an outside tap fitted. Oxyplumb told us we also needed thermostatic radiator valves fitted to each radiator. Since this work was done we have found out the flue on the boiler was not sealed in accordance with regulations, that the power flush was done in the wrong place and therefore ineffective and a waste of money, the thermostatic radiator valves were not essential and should not be fitted on every single radiator anyway (so more money wasted) and the piping for the outside tap was simply trailed across the loft with no insulation or anything and a really messy job made of it through the walls. Luckily (now we realise how bad the work was) Oxyplumb were supposed to quote for additional work to make the heating work but despite chasing they never did. We have spent another year without proper heating and a lot of time with other plumbers trying to understand what was wrong with the heating if the powerflush didn’t work to realise the powerflush might as well not have been done. We have now had to spend additional money having the poor work rectified as well as the money wasted already. A really disappointing experience.

Work is fine but time keeping isn’t. Initial appointment was 1000, then a week before, this was changed to 1115 . So changed my plans to accommodate new time, engineer turns up at 1020 nearly an hour before the appointment. Needless to say no one was home I had to leave work and return home to let him in.

We have used Oxyplumb for a year now and found the Office Staff,Amanda and Lisa respond promptly to any queries or concerns. Matt worked hard and efficiently on our latest job and Leigh CEO, has always visited for any follow ups or concerns and dealt with them. The problem we had following our gas boiler service and Magna clean recently was resolved satisfactorily and our confidence in Oxyplumb remains.

Just had a new boiler fitted, which included changing location from kitchen to garage. The team at OxyPlumb did a great job, to the agreed timescale & cost. Very knowledgeable and helped in selecting the appropriate system. Friendly service and I would recommend very highly!

The engineer was friendly and explained the work carried out and the condition of the boiler. Lisa is always very helpful and organised.

Matt arrived at the appointed time of 0800 and got down to business straight away by removing the old boiler. He worked with the minimum of fuss and had completed the installation of the new boiler by 1530. I was kept informed of progress and he took me through the basic operation of the new boiler at the end of the day. Unfortunately, it was raining heavily at times so this probably made things more uncomfortable for him and led to a bit more mess inside the house than would have been the case on a dry day. Overall we were pleased with the work he did and were impressed by the efficiency of the whole Oxyplumb operation from initial site assessment through to the quotation process and installation. Oxyplumb offered excellent service and were a good value for money.

Job done efficiently and professionally. However, the job was not explained well at the beginning eg I thought we would have salt blocks not tablets and we would have an extra hard water tap not keeping the existing tap not connecting to the water softener. This means we have to use hard water to boil the kettle or saucepans.

Easy booking, super communication. Despite some delay of arrival on the day the the team were able to provide me with the documentation I needed quickly. In addition Roberto was effective and diligent. I will happily use OxyPlumb again.

1st Annual Service of our Bosch Greenstar boiler which, (although I had remembered myself), was prompted by Oxyplumb via email - nice touch! Roberto - who had installed the boiler last year - called at exactly the time planned, 8am. Not sure what is exactly involved in "a service" but he did leave a bit of mess in the bathroom after cleaning the filter and after he had gone, the radiators remained cold. Fortunately, I was able guess the problem, he had not turned the isolating valves to the filter back on. Not sure if £90 is a competitive price for a service as this was my first, however, I have always found Oxyplumb an efficient company to deal with.

Oxyplumb have always been reliable and efficient! They always keep me informed of appointments by email/texts and their work is of a very professional standard. The cost of having the annual boiler service at £96 seems a bit steep to me for 45 minutes work, but it is peace of mind to know that the boiler is safe and efficient.

We had several quotes for our job we needed doing and chose Oxyplumb as theirs seemed to be very reasonable. The job was done 3 days after accepting their quote, which was very speedy. We were contacted before the plumbers turned up, with a t OJ me and the name of the plumber. The plumbers were punctual, polite, professional and really helpful. Job was done (& done well)and they tidied up after themselves too! Would thoroughly recommend this, professional, company.

Where others failed to return calls or emails, Oxyplumb were efficient, polite, helpful and fixed the fault in less than 24 hours. Matt arrived ahead of schedule and, rather than sitting in his van waiting, he inspected and serviced the accessible exterior parts of the system (fuel line, safety valve, filters, tank) before I had unlocked my door. He had the boiler up and running within 15 minutes of his arrival and took the time to explain what had caused the fault and how to check if it reoccurs. He then examined the installation and confirmed all was functioning correctly. Just waiting for the invoice now but I anticipate using Oxyplumb to service my heating system in the future.

Roberto did a fantastic job at removing our old boiler, removing all the poor pipework and fitting a brand new boiler in a new position. It is very apparent that Roberto takes great pride in his work and it shows with how neat all the new pipework is. Roberto turned up on time every day. Would highly recommend.

Oxyplumb provided an excellent response to my faulty Heating controller. Despite being a very busy time for them pre Christmas they scheduled an engineer within a week. What was most impressive was they contacted me to offer a much earlier slot only a few days later. The engineer arrived at exactly the promised time, was friendly efficient and gave some really useful tips during the visit. The price of the new controller seemed very reasonable compared to examples seen online. Highly recommended.

Oxyplumb Boiler's plumber identified the problem quickly and returned with the replacement parts and fixed the problem with no fuss and left no mess.

Our boiler recently broke down and having used Oxyplumb before we went straight back to them. Leigh was out within 24 hours, had assessed the situation and advised and guided us with care and detail as to best steps. A new Worcester boiler was sourced to meet our needs and within 10 days Kevin (with Leigh's input) had done a stellar job at fitting the new one for us. The workmanship is excellent, they are clean and tidy and make every effort to avoid minimum disruption and mess. Clear explanations during and at end of work and always available to get in touch with if any problems.

Efficient, helpful, no nonsense. They installed a new boiler and hot water system for us several years ago and did its annual service today. It has worked very well from the start and we continue to be very pleased.

OxyPlumb are accredited by Worcester Bosch. I contacted them when BG were unable to attend, and they were able to fit a Hive central heating controller and thermostat and a boiler service in the same visit. Roberto completed this very proficiently and showed me how to setup the Hive. As a local company they are very convenient. I will be using them to service my Worcester Greenstar from now on.

Always quick and friendly responses to queries and quote requests as well as being easy to book their services. Engineers will let you know when they are on the way and given an estimated time of arrival. Very friendly engineer, Mike, came to do an annual service on our boiler today, found him to be very friendly, courteous and respectful with clear communication. Completed the service with no problems and done in a timely manner, explained his findings and what he had done etc. Have used Oxyplumb a number of times and always found them to be a good and friendly service provider for anything to do with plumbing and boilers. Fully recommend Oxyplumb.

Having had a 35 year old warm air system for heating, we required a full retro installation of radiators and heating systems to the house. The options Leigh gave us allowed us to make an informed choice of just how far we wanted to go. Deciding on a fully pressurized water system and 11 designer radiators, the job was quoted for and completed on budget. Could we have found a cheaper price? Possibly, but I had confidence that Oxyplumb would get it right first time. The team spent a full 3 weeks installing the pipe work, running and testing the installation. Removing the old system and clearing down. Knowing that we were going onto re-fit bathrooms and kitchen, Roberto the lead installer located everything from boiler, two water tanks and Wifi management system to the rear of the garage, keeping the house clear. In the process he moved the main stop cock to the garage and providing both isolation taps to the hot and cold water with full drain down ports for each. I have had Oxyplumb come and help with the gas installation as part of the kitchen upgrades again just this week. Their installers not only know their jobs but are polite and helpful throughout.

I used Oxyplumb to install a new boiler. Roberto was friendly, professional and completed the work to a high standard. I would happily use them again.

Mike from OxyPlumb came to service our gas boiler which they installed 4 years ago, He apologised for being a few minutes late, and then got on with the job, he was very polite and friendly. He gave the boiler a thorough service, and found no problems.

Graham came to do a couple of different jobs for me he was very polite and professional. Very happy with his work will definitely recommend this company

I have used Leigh's services for some years now in a variety of problems and would recommend his work to anyone who wanted a considered, tidy, reliable and high standard of work. As someone who likes to know what the problems are and what will be done to resolve them, he is clear in his relaying of this information and committed to giving the customer the best value for money. His quotes are clear and definite and his level of communication, so sorely missing in so many areas in this day and age, is very good.

Excellent friendly service and best plumbing service I have ever used. Professional, knowledgeable and very reliable. I have been using Leigh Spencer for nearly 4 years and he has always completed the task requested in the agreed time and with very reasonable prices. I have even called them out where they have fixed a minor problem or given advice to fix the issue and didn't charge anything.