Current prediction is 7 working days to replace a panel and tyre
So far, highly disappointed with the service. My tesla had panel damage to the drivers side wing and damage to the tyre. I was quoted 6 working days for it to be sorted and I stressed how much I needed my car back after 5 working days for a trip I was going on. When I dropped my car off, the lady said she would stress how important it was to the guys to get it sorted quickly. 4th working day in, I call them after no updates and get told, not only will I not have it back on my requested day, it’s now going to be an extra day to sort. So disappointed with this and the fact no one thought to call me. It’s now too late for me to cancel my trip and impossible for me to go, so I am £1,000 out of pocket. The review will be updated once I receive the car back.
Customer in Wiltshire
Posted on 11/08/2022
, work completed 11/08/2022
Great and professional company
Had side damage to my coupe BMW and required a completely new rear panel. Panelcraft Swindon kept me informed through the repair, liaised with my hire car provider. The repair work looks outstanding. Very pleased and looks like a new car. The car was also cleaned inside and out, hasn’t been so clean since it left the showroom! Great job. Thanks
Customer in Swindon
Posted on 13/03/2021
, work completed 12/03/2021
Recommended
Very good job, with regular updates
I was given regular updates on the progress of my repair by Sarah, the car was ready for collection earlier than advised which was a real plus. All staff were very friendly and professional, I would definitely recommend PanelCraft for body work repairs
Customer in Wiltshire
Posted on 20/04/2019
, work completed 11/04/2019
Recommended
Thank You for an Excellent Repair
We were extremely satisfied with the repair to our Skoda Fabia. On our arrival we were welcomed very warmly and efficiently and kept up to date with the progress of the work needed. Having another Fabia as our courtesy car made life easy for us and we would have no hesitation in recommending this company.
Customer in Gloucestershire
Posted on 03/04/2019
, work completed 28/03/2019
Recommended
Great service - very professional.
I was very impressed with this company. They gave courteous, professional and efficient service. I particularly appreciated them ringing me throughout the time of the repair to update me on progress.
Carol, Wiltshire
Posted on 13/07/2018
, work completed 13/07/2018
Recommended
Prompt and very professional
Excellent work, very satisfied. We recommend them for fast efficient service.
Patricia, Wiltshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Good Job
Good job on repair. Kept us up to date via text on which stage job was at. Excellent customer service.
Chris, Wiltshire
Posted on 22/01/2018
, work completed 22/01/2018
Recommended
Very Satisfied, A Great Company
Delighted, my manufacturers "Car Plan" insisted my insurers used PanelCraft. Excellent customer services, kept me informed almost daily and a great body shop result too. I am very satisfied.
Susan, Berkshire
Posted on 15/12/2017
, work completed 15/12/2017
Recommended
Great customer service
We were very impressed with the great customer service - actually make that excellent customer service. We were kept informed of the progress of the repair at all times. Thanks to Gabriella.
Derek, Wiltshire
Posted on 01/12/2017
, work completed 01/12/2017
Recommended
Great Job & Staff
The great staff made the whole process very easy.
Brian, Wiltshire
Posted on 24/11/2017
, work completed 24/11/2017
Recommended
Good job!
Good finish. Spoilt by having to collect this mailout from the post office, and pay the £1.50 postage as the correct stamp had not been applied!
Which? Trusted Traders Consumer
Posted on 24/05/2017
, work completed 24/05/2017
Recommended
My review
Tony, Wiltshire
Posted on 10/03/2017
, work completed 10/03/2017
Recommended
Brilliant job
Could not be more pleased with work and service.
Janet, Wiltshire
Posted on 06/03/2017
, work completed 06/03/2017
Recommended
Brilliant job
Paige keep us informed of progress of work at all stages and completion of work was exemplary.
Carole, Wiltshire
Posted on 27/02/2017
, work completed 27/02/2017
Recommended
Excellent job, would recommend#
I was kept informed all the time. An estimate for work was professional and quick, date arranged and kept. Car was collected from my drive and a driver collected me at the end of the work so I could inspect, and a full guarantee was given. Fantastic service.
Susan, Wiltshire
Posted on 16/01/2017
, work completed 16/01/2017
Recommended
Excellent service
Excellent service at every level. Friendly, helpful receptionist and helpful mechanic when we met him.
Happy Customer
Posted on 25/11/2016
, work completed 25/11/2016
Recommended
Best garage I have used.
Excellent staff, work and completed promptly. Highly recommended.
Marc Aaron, Wiltshire
Posted on 14/10/2016
, work completed 14/10/2016
Recommended
Extremely satisfied
I am extremely satisfied with the repair work done, it looks like a new car. I would certainly recommend Panelcraft to anyone I know.
Terry, Wiltshire
Posted on 23/09/2016
, work completed 23/09/2016
Recommended
Service is excellent
Their service is excellent. I have always found them to be very helpful, polite, informative and the staff work well together as a team to provide overall excellency.
C.Allen
Posted on 09/09/2016
, work completed 09/09/2016
Recommended
Exemplary experience
Superb service from initial quotation, through completion of work to vehicle return. Every member of staff I met was very professional.
Paul, Wiltshire
Posted on 07/09/2016
, work completed 07/09/2016
Recommended
Very professional
The staff are very professional, helpful & knowledgeable. They go the extra miles to satisfy the customer. Well done, keep it up.
Carol, Wiltshire
Posted on 01/09/2016
, work completed 01/09/2016
Recommended
Professional
The experience of having my vehicle repaired was handled so professionally.
Keith, Wiltshire
Posted on 10/08/2016
, work completed 10/08/2016
Recommended
Brilliant job & prompt & professional
Absolutely excellent service from everyone, and polite and courteous.
Christine, Wiltshire
Posted on 09/08/2016
, work completed 09/08/2016
Recommended
Outstanding
The service I received was outstanding.
Which? Trusted Traders Consumer
Posted on 21/07/2016
, work completed 21/07/2016
Recommended
Great service.
A very professional job carried our over quite a minimal time frame. The bonnet respray is faultless with the customer service to match.
Ben, Wiltshire
Posted on 20/07/2016
, work completed 20/07/2016
Recommended
My Review
Samantha, Wiltshire
Posted on 04/07/2016
, work completed 04/07/2016
Recommended
My Review
Gillian, Wiltshire
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
Very helpful
I am very pleased with the repairs done on my vehicle. Everyone has been so helpful and I have recommended Panel Craft to many people already.
Which? Trusted Traders Consumer
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
Great service and job.
From start to finish the service was superb, as was the quality of the repair. I was kept informed as to the progress of my repair. I was treated with the utmost courtesy at all times. Panel Craft are a first rate company.
Peter, Wiltshire
Posted on 07/06/2016
, work completed 07/06/2016
Recommended
Professional service
For a small company PanelCraft act like a multi-national with regard to quality and customer service. Very impressed and pleased with the car repairs.
John, Wiltshire
Posted on 06/06/2016
, work completed 06/06/2016
Recommended
Friendly & professional care
I really appreciate the friendly and professional care I received. Everyone at panelcraft has been so kind and I'm very pleased with the outstanding quality of the repair to my car. An excellent outcome to an unfortunate episode. I wouldn't hesitate to recommend to others.
T, Gloucestershire
Posted on 02/06/2016
, work completed 02/06/2016
Recommended
Extremely satisfied
I was provided with a courtesy car. They were polite and friendly when communicating. I was totally satisfied with how the repair was handled.
Keith, Wiltshire
Posted on 06/05/2016
, work completed 06/05/2016
Recommended
Exceeded Expectations
I couldn't expect for better. They exceeded my expectations. I can see why they are VW approved.
John, Gloucestershire
Posted on 20/04/2016
, work completed 20/04/2016
Recommended
Fantastic job
They kept me up to date throughout the repair. My car looked immaculate and there was no sign of accident damage. The colour match was fantastic. They has also cleaned inside and outside of the car.
Emily, Wiltshire
Posted on 14/04/2016
, work completed 14/04/2016
Recommended
High standard of customer care
There is little the company could do to improve my view. Every member of staff provided the highest standard of customer care, that I have encountered recently. Each member of staff I encountered took the trouble to make eye contact, smile & say hello, even if they were just passing by as I waited.
Which? Trusted Traders Consumer
Posted on 12/04/2016
, work completed 12/04/2016
Recommended
Car Valet
Used for an interior car valet, and I'm very happy with the end result.
Mark, Wiltshire
Posted on 01/03/2015
, work completed 01/03/2015
Recommended
Polishing Paintwork
They polished the paintwork on my car and I can have no complaints with the job!
Kim, Wiltshire
Posted on 20/02/2015
, work completed 20/02/2015
Recommended
Recommended
I had car body repair work on the bonet of mycar and also my wheel arch. I would recommend them to others.
Clare, Wiltshire
Posted on 10/02/2015
, work completed 10/02/2015
Recommended