Pass And Totterdell Limited

Excellent service from start to finish. Did exactly what they said they would do. We had a new boiler and pipe modifications to get the old system working. Wouldn’t hesitate to recommend them. Thank you.

We received excellent service from requesting a quote for a replacement boiler in our 3-storey house, to the job being completed! James and Rob completed what we thought would be a complicated replacement with little fuss and a confidence that they would complete the job earlier than we anticipated! Even the brickwork to block the previous vent outlet was chosen to match almost exactly, such was the attention to detail. Based on this, I wouldn’t hesitate to recommend Pass and Totterdell.

We received a very high standard from this company. There was constant communication during the process, so we knew what was being done. We had a gas fire serviced, which was done to a very high standard, with checks for leaks and the whole gas system fully checked. We intend to get another quote off this company, due to being highly satisfied with the work carried out. We highly recommend this company

I've been so impressed by this company. From initial viewing and quote to complete transformation of shower room everything was done efficiently and well. Nothing was too much trouble and I was always kept informed too. I am delighted with my new shower room. Thank you Pass & Totterdell.

I asked for a quote to run a gas pipe from my boiler to my kitchen and replace the electric hob with a gas hob. I had an immediate response to my enquiry and an engineer arrived the next day to estimate the job. A quote was provided very promptly. The quote was very reasonable and I decided to go ahead. A date for the job was agreed and the work was carried out on the day that was planned. The work was of the highest quality and the results are excellent I am very happy with everything. Polite and courteous staff, clear unambiguous communication and the final invoice was as per quote. The whole process from start to finish was simple and easy. Quality of the work is excellent and I would definitely recommend them as a company.

I contacted Pass & Totterdell first thing & repair was carried out same day. Engineer was very friendly & efficient. Keep up the good work.

Moved into a new property and was having trouble with my central heating. P&T sent an engineer round the next day who provided a temporary fix until they were able to return. Returned at the end of the week, fixed the problems and also installed a Nest while here. Engineer was incredibly informative, very friendly and answered all of my basic heating based questions with plenty of patience. Would absolutely recommend.

I've used Pass And Totterdell Limited for several years and have always been impressed with their expertise and customer service. - They always strive to get to you as quickly as possible. - They installed our new oil boiler a few years ago at a price significantly lower than we had been quoted by other installers. - All the team are friendly, helpful and very knowledgeable. - Excellent communication throughout I wouldn't hesitate to recommend them.

The boiler stopped in the night and wouldn’t turn back on after doing everything I could to put it right. They came out the same day and ordered the part and was lucky it was a part they had in stock. So they came back out on Friday and fitted it and serviced it at the same and it was working properly again. What I liked about them was their honesty and they really cared about the job as the house was so cold. They were friendly, happy and just two genuine guys that I feel are a great asset to your company. Thank you for fixing it so quickly and for actually caring about the whole thing.

New taps fitted. Very pleased with the high standard of work. A fast response. Very friendly plumber and office staff thank you.

Having used Pass and Totterdell, almost from the point Geoff and Mark set up in business, to update our heating system, extend it, replace radiators and general plumbing and gas repairs we have been delighted on every occasion by the service and standard of work. When making the decision to replace the family bathroom P&T were the obvious choice. The design process, selection of hardware and finishes were made very easy through the patience of BBS and the advice of Justin Bishop who organised and installed the new bathroom. We cannot recommend highly enough Justin, Paul and the team who completed the works to a very high standard, overcame all the onsite problems involved with fitting a modern bathroom into an old house, always with a smile and a positive attitude to achieve exactly what we wanted. First class job from beginning to end, thanks to Justin and the boys not forgetting the team at Pass and Totterdale.

Thursday 28/11/24 the boiler in our tenant's property failed. Called P&T and left a message. I was contacted a few minutes later and an appointment was made for that morning. Unfortunately, the boiler needed replacing. Expecting to have to wait some time for this to be done I was pleasantly surprised to be booked in for the following Monday - 2nd December. Very efficient team. The new boiler was up and running and tested by lunchtime. Very neat and tidy and all rubbish removed from site. Highly recommend this Company.

My heating stopped working so was in a right panic during recent cold weather. Have previously used Pass and Totterdell to do my annual service, and was very impressed, I called them. The team who answered my call were great, they were very busy but got me an urgent appointment within a day. The engineer who came was professional, knowledgeable and very kind. A great company would 100% recommend!

Pass + Totterdell are reliable, trustworthy and do work of good quality. They are expensive, though: this job took only ten minutes but cost me £160.

Pass and Totterdell have replaced an old boiler in a rental property for me. It was all arranged and completed whilst I was unavailable - Pass & Totterdell dealt with the tenant/letting agent on my behalf and sorted it all out with the minimum of fuss. I'm very grateful to them for getting the job done quickly and efficiently.

On holiday and learned of a leak beneath kitchen sink. Out of the country and unable to use formal request for support. Company responded to email and promised to be available within hours of my return. They kept their promise, appeared, diagnosed problem, returned to base to collect necessary items, returned and within ninety minutes all was well. Most professional.

Just had a new boiler fitted by pass and Totterdell absolutely first class service, courteous, knowledgeable and professional happy to recommend.

We have used P&T a fair few times now, from a small job of a new tap to a big job of a new boiler and radiators, their communication and level of service is excellent. We never have to wait long for someone to come out if we have a problem. Their pricing is very fair and they always complete the job on time and to an excellent standard. I recommend them to all my friends needing plumbing work. 10/10

Very quick response to my email enquiry regarding a one off service for an oil boiler, dates and times were offered to suit and were also widely available. Communication was superb and very reasonable prices. The work was carried out on time and professionally, questions I raised were answered well. Will definitely use for my regular servicing and would highly recommend P & T.

We honestly cannot recommend Mark and his team more highly. They inherited a job from our previous contractors, who'd made multiple mistakes: as a result, floorboards needed taking up to fix pipework errors alongside cavity walls being opened up where pipes had not been connected properly, resulting in water leaking through the ceilings and walls of our new extension. Mark and his team went above and beyond, in the busy run-up to Christmas Day, working late and fitting us in to make sure we had heating and an efficient boiler system. They were absolute life-savers and ended-up reconfiguring much of our heating. At every stage, they consulted with us up-front on any additional costs to check we were happy (unlike our previous plumber). Pass & Totterdell genuinely care about client satisfaction and delivering an exceptional service. A pleasure to have worked with.

They installed our Worcester boiler 9 years ago and have serviced it each year since. Friendly staff and efficient.

Easy to arrange convenient time for a regular boiler service. Engineer arrived on time.polite and efficient. Very reasonable charge.

Service exceeded all expectations. Everything was easy. This included: initial enquiry where my technical query dealt with (by a relevant engineer), help to select the right boiler at a very good price, booking in the install to suit our needs, turning up on time with a freindly attitude, discussing some potential tweaks to the install and having these attended to without any issue, tidying up afterwards, receiving an easy-to-understand invoice which was easy to pay, getting the post install documentation without delay. All these things and more, made this potentially stressful situation, very straightforward and painless.

We just wanted to say how delighted we were with the service that we received from Pass & Totterdell. The speed of the service once we reported our broken boiler was exceptional. To have a new boiler installed up and running which was in reality a couple of days was fantastic. Thank you and all the team for a great service. Kind regards

Booked a boiler service. Gentleman who came didn't seem clear about the expectations and had to keep calling someone in the office. Was then told that the boiler failed the flue test and was quoted 1500 for a new flue. When checked with another plumber and online it seemed incorrect information and unnecessary work. Very disappointing.