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Pass And Totterdell Limited


39 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jun 2019


At Pass and Totterdell Plumbing, Heating and Gas Services, also Air Conditioning no job is too large or too small. We cover everything from a dripping tap to full Central Heating System Installations.

Landlords Gas Safety Inspections
Installation of all appliances
Power flushing
Bathroom installations
PAT testing
Free quotations
Natural Gas
Air Conditioning

Call us or drop us an e-mail for a free quotation and great rates – we’ll be glad to help

We cover all of GL, BS and further.

Being Gas Safe Registered and Oftec registered we can work on all Natural Gas, LPG and Oil appliances. We are also REFCOM registered for Air Conditioning work.

Gas Safe Registration Number 544890

OFTEC Registration Number C100335

REFCOM Registration Number 1019790

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Gas cooker installation
    • Gas cooker repair
  • Bathroom fitters

    • Bathroom refurbishment
  • Air conditioning contractors

    • Air Conditioning
  • More Services

    • radiators
    • gas emergencies
    • underfloor heating
    • lpg

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

39 reviews
Customer Service
Sort by
Exceptional Service
Customer Service
We just wanted to say how delighted we were with the service that we received from Pass & Totterdell. The speed of the service once we reported our broken boiler was exceptional. To have a new boiler installed up and running which was in reality a couple of days was fantastic. Thank you and all the team for a great service. Kind regards
Customer in Wiltshire Posted on 19/10/2023 , work completed 13/10/2023
Boiler Service
Customer Service
Booked a boiler service. Gentleman who came didn't seem clear about the expectations and had to keep calling someone in the office. Was then told that the boiler failed the flue test and was quoted 1500 for a new flue. When checked with another plumber and online it seemed incorrect information and unnecessary work. Very disappointing.
Customer in South Gloucestershire Posted on 02/10/2023 , work completed 20/07/2023
The trader replied (on 02/11/2023)
Hi, We have reviewed the situation regarding your job, We came out and carried out safety work to the boiler, Having viewed the exhaust emissions and your flue with our analyser, Your flue is not installed straight and this is why the readings are higher than they should be! We supplied a quote no where near the £1500 you suggested above it was actually around the £600 mark to replace the flue as poorly fitted and signs of unsafe situation as per pictures I sent to your email. Getting it fitted correctly will make sure your boiler runs efficiently/no risks??? We would be happy to discuss your concerns, I understand you have had someone else test and sign this off and this is at your discretion, We will always put safety first as reading don't lie on our analysers that are calibrated yearly.
Pass and Totterdell: Plumbing, Heating and Gas Services
Customer Service
We have been using Pass and Totterdell for many years and cannot rate them highly enough! They are extremely personable, professional and reliable! Nothing is ever too much trouble for this company. They aided us with a carbon monoxide issue (when we were tenants in a rented house). They have fitted a super, 'middle of the range' bathroom, in our family home and have also installed our first class Worcester boiler! They are fantastic when it comes to communication - All work has been done and agreed to a schedule and a budget. I would highly recommend this commany as we know we can rely on them to do an excellent job. Well done Pass and Totterdell!
Customer in Bristol City Posted on 27/06/2023 , work completed 22/12/2022
Professional and Exceeded Expectation
Customer Service
Totally happy to recommend Pass & Totterdell. We had 4 Air Con units fitted for our company and the whole transaction from quoting, answering initial queries, ordering parts, booking dates and the installation itself have been smooth and impressive. All the installers were friendly, thorough and tidy and all checked fully by them before leaving. Had a minor query with how to use the system once installed and again the after sales was just as good which is sometimes not the case with some tradesman. Really glad we chose them from a colleagues recommendation.
Business Customer in South Gloucestershire Posted on 26/06/2023 , work completed 08/06/2023
Installation of complete central heating system
Customer Service
Would highly recommend P & T for their communication, helpfulness, courteous and respectful workers and professionalism. Firstly, when Mark came to give us a quote he was excellent in explaining all we needed to know about the installation and to give us advice. He readily complied with our wishes to have the work carried out later in the year when the weather would be warmer. It was a pleasure to have the two fitters, Luke and Drew, working in our house. They were polite, courteous and worked very efficiently. When the installation was complete all furniture was put back and carpets fitted. We were dreading the upheaval of having this work carried out but the house was left as though nothing had been done. We were absolutely thrilled with the quality of their workmanship and would have no hesitation in recommending them.
Customer in Gloucestershire Posted on 19/06/2023 , work completed 01/03/2023
New Bathroom
Customer Service
Our experience with Justin and his team (Steve, Shaun and Ollie) couldn't have been better. The strip-out and the works proceeded without issue, on time and everyone was super helpful and collaborative when options presented themselves and solutions were needed. The quality of work was excellent and extra effort was made to ensure the level of finish was consistently high across all the aspects of the project. Whilst working stairs and carpets were covered and at the end of the day the team made sure that they left the room tidy. When you are having anything major done in your house there is always disruption but these guys made it pretty painless and we would have no hesitation in using again or recommending to others. Thank you.
Customer in South Gloucestershire Posted on 09/05/2023 , work completed 05/05/2023
Great installation of boiler
Customer Service
Replacement Boiler installed and really impressed, the plumber arrived at the time I was advised, he covered all the carpets ensuring everything was kept clean. The plumber was polite and friendly. He was able to complete the installation without turning off the water, which meant we could access water for drinks and to flush the toilet. Once the boiler was installed everything was cleared away, instructions on how to use the controls was provided along with the booklets and the plumber then removed all the packaging, so we did not have to put it with our recycling, so impressed would recommend them. Very impressed that the quote was the same amount that the invoice was would definitely use them again
Customer in South Gloucestershire Posted on 06/04/2023 , work completed 27/03/2023
Used them on several jobs, always satisfied with work and price
Customer Service
Most recently used Pass And Totterdell to sort a boiler problem and a shower problem in a rental property. They liaised directly with the tenant to arrange visits which is always helpful but especially as this occurred when I was abroad on holiday! They looked at the boiler and advised that the problem should be covered by the Worcester warranty - no charge to me for this. I had no access to the boiler information, serial number etc. but they emailed me with the info so I could minimise my telephone calls to Worcester from Vietnam! At the same property they replaced the electric shower. Prompt efficient service. All done for a good price and in good time. Happy tenant, happy landlord.
Customer in South Gloucestershire Posted on 16/03/2023 , work completed 08/03/2023
Always great work
Customer Service
Have been using Pass and Totterdell for quite a few years now, they have fitted a new boiler and service it every year, fitted a new bathroom, nothing is too much trouble, they are always willing to help. I can’t fault there work, customer service or prices.
Customer in South Gloucestershire Posted on 14/03/2023 , work completed 13/03/2023
New Boiler Installation - great work
Customer Service
I had a system flush and a new boiler installation. A professional service from start to finish. The installer, Luke, was efficient, organised and courteous throughout. The whole install went well and was finished earlier than I had anticipated and everything left tidy. We are very happy with the new boiler and the service we received; and at a good price too.
Customer in Bristol City Posted on 05/03/2023 , work completed 02/03/2023