Endorsed by Which?

Smart Moving Solutions

5.0

121 Reviews

Opening Hours
Today - 08:00–18:00
  • Monday 07:30–21:30
  • Tuesday 07:30–21:30
  • Wednesday 07:30–21:30
  • Thursday 07:30–21:30
  • Friday 07:30–21:30
  • Saturday 08:00–18:00
  • Sunday 10:00–16:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jun 2020

About

Welcome to Smart Moving Solutions, The Smarter choice for Removals and Storage. We are a family run father and Son Company, based in Cheltenham with over two decades of experience in the Removal and Storage industry. 
              
Professional Services we provide: 

• House Removals 
• Office Removals.                    
• Commercial Moves
• Man and Van          
• Self Storage          
• Packing Service
• Piano Moving          
• Export Wrap/Pack/Prep.       
• Tranship 

For a free Quotation please contact Paul any time on 01242 500455 or 07535512849 We look forward to hearing from you! Paul and the Smart Moving Team

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
121 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
An absolutely brilliant removals company
Customer Service
Quality
Value
From start to finish Paul and his team have been wonderful, friendly, considerate and so hard working. Daniel, Dave and Joe moved us on the day and the care they took was amazing and they were such a lovely team to have around and made things much less stressful. We absolutely recommend Smart Moving Solutions. In our opinion you couldn’t have a better removal company. Thank you so very very much again to Paul, Daniel, Dave and Joe. You are all brilliant. Margaret and Claire.
Customer in Gloucestershire Posted on 25/08/2025 , work completed 22/08/2025
Fantastic Company
Customer Service
Quality
Value
I've used 4 removal companies in the last 2 years and Paul and team were the best. They took great care of items, were punctual, communicative and just great to deal with. They also felt completely trustworthy and the price was reasonable. Thanks so much Smart Moving Solutions for my move today !
Customer in North Somerset Posted on 01/06/2023 , work completed 01/06/2023
Fabulous company
Customer Service
Quality
Value
Smart Moving are a rare company who deliver a faultless service. Paul saw the whole process through from quote to leading the team on moving day. The quote was competitive and all requests met with yes and a smile. Due to health reasons we requested new packing boxes. No problem. We asked if they could wear gloves etc. while packing and moving. No problem. The list of other requests goes on. All no problem. Smart Move even cleaned the vans out prior to the move. Moving day was snow and ice. Still cheerful the team made a horrible day the best it could be. Boxes were collected promptly after we moved. A cracked mirror was replaced with no questions. if you are moving this is the company to use. Others didn’t even come close. Thank you Smart Moving.
Mick in Gloucestershire Posted on 20/01/2023 , work completed 13/12/2022
Great service by the team...
Customer Service
Quality
Value
I was in a bit of a corner - needed a company to move me from a large property to rented at very short notice. Made the call to Paul at Smart Moving saying what I required at very short notice, Paul couldn't of been more helpful and said no worries we'll e there. Sure enough as promised, duly arrived on time ready to go. Anthony & Daniel were here to move us, I can't sing there praises enough, nothing was to much trouble & the way they packed everything was very professional. Several days later needed them again as my son was moving into his flat, with less than 24 hours notice they came moved everything as requested. So to sum up if you need a value for money moving service that is totally professional then Paul, Anthony & Daniel are your men. Thanks chaps.
Customer in Worcestershire Posted on 30/11/2022 , work completed 18/11/2022
Excellent Professional Removers
Customer Service
Quality
Value
Very impressed with this company from the first contact right through to completion. Paul is courteous and professional and understands the industry completely. He is also very competitive on price. The guys were excellent - going out of their way to make sure everything was handled properly and placed in the correct place (even when most of our stuff was headed for the attic!) There were no breakages and nothing was damaged in the move. 100% recommended.
Customer in North Lincolnshire Posted on 13/06/2022 , work completed 19/05/2022
Paul and team were extraordinary.
Customer Service
Quality
Value
Paul and his team were extremely helpful and responsive whilst able to offer flexibility with the moving dates. They are very hardworking, polite and considerate. No ask was too much and all emails were answered very promptly; Paul works very long hours. His expertise with moving difficult items such as pianos was obvious and his level of skill putting back previously dismantled furniture was greatly admired. I would highly recommend their service.
Customer in Gloucestershire Posted on 04/10/2021 , work completed 24/09/2021
Highly recommended
Customer Service
Quality
Value
We will always choose a family-run company. The service is personal and the boss is completely involved in the move from quotation to packing to moving and then unpacking. The team were cheerful and friendly, whenever we changed our minds it was no trouble. They say moving house is one of the most stressful things in life, Smart Moving Solutions at least made the removal part a lot easier than we thought.
Customer in Gloucestershire Posted on 13/09/2021 , work completed 09/09/2021
Outstanding Team
Customer Service
Quality
Value
I was deeply impressed with Smart Moving Solutions from the first contact to the last box being moved in. Paul was patient and very responsive to the various questions I sent him. The whole team were outstanding in their enthusiasm, 'can do' attitude and flexibility. Nothing was too much trouble. I would recommend them for your move.
Customer in Gloucestershire Posted on 13/12/2020 , work completed 01/12/2020
Very Smooth Move
Customer Service
Quality
Value
An outstanding service from Paul and his team - I actually moved home on lock down day ! Would thoroughly recommend this firm this is the second time I have used them and would happily use again in the future With grateful thanks for a stress free move Maria - Kidderminster, West Midlands
Customer in Worcestershire Posted on 13/07/2020 , work completed 24/03/2020
Removal
Customer Service
Quality
Value
Excellent service, Paul and his staff friendly and very efficient, our possessions moved safely, they turned up on time and moved most of our stuff out on the Wednesday morning and the rest on Thursday and everything was moved in by early Thursday afternoon. We would thoroughly recommend them.
Chris & Virginia Pittman Posted on 30/05/2020 , work completed 22/05/2020
Outstanding.
Customer Service
Quality
Value
Paul and his team were superb and made my move very easy. Nothing was too much trouble and they took excellent care of everything. I couldn't have asked for a better service.
Ruth, Gloucestershire Posted on 22/11/2019 , work completed 22/11/2019
Excellent
Customer Service
Quality
Value
Paul and his team moved my parents today and were amazing! So professional, hard working and did a fantastic job, making the whole move really easy. Really competitive price, I could not recommend them highly enough to anyone needing a move completed with ease and no stress. Communicated with us throughout over everything, put all furniture in the right place at the new home and could not have done more for us. Great job guys, thank you so much.
Customer Posted on 18/09/2019 , work completed 18/09/2019
Go to company - efficient, careful service by a cracking team
Customer Service
Quality
Value
Paul and his team are great at what they do. I have used them on two occasions now, most recently on a home move from Cheltenham to Portsmouth. They work in a careful, smart and efficient way - respecting property and putting you at ease with great team personnel. They are punctual (ahead of time because of their efficiency) and are willing to help out / go beyond the terms of service in order to make the moving experience less stressful. I have really appreciated their help on what has been a difficult move - these guys were one of the few positives. This company should be the ‘go to’ for anyone in the Cheltenham, Gloucester, Oxford area and beyond where practical. Brilliant service - thanks again guys.
Chris Posted on 18/09/2019 , work completed 17/09/2019
Excellent job
Customer Service
Quality
Value
Very slick removal company that made the whole day go very smoothly.
Kevin, Gloucestershire Posted on 14/09/2019 , work completed 14/09/2019
Fantastic service.
Customer Service
Quality
Value
Fantastic service from Smart Moving Solutions. Nothing was too much trouble. The guys were on time and professional from start to finish. Will definitely recommend and use again if I ever move.
Natalie, Gloucestershire Posted on 30/08/2019 , work completed 30/08/2019
Professional
Customer Service
Quality
Value
House move. Cheesy, professional, speedy. Recommended.
M, Gloucestershire Posted on 19/07/2019 , work completed 19/07/2019
First class service.
Customer Service
Quality
Value
I am 79 years young and did the move on my own. I got Smart Moving Solutions to do everything - they could not have been more helpful. Their service was A1. They turned up on time, were polite and their packing was superb - nothing got broken or lost.
Virginia, Gloucestershire Posted on 17/07/2019 , work completed 17/07/2019
Local move to 5-bedroom house
Customer Service
Quality
Value
Paul Hartwell made a good impression when he called to provide an estimate and was willing to tailor his services to suit our particular requirements. He responded promptly to our email queries and arrived at the appointed time for the move. The company is well equipped with protective bags for furniture and mattresses etc. Carpet protection runners were also provided. Paul and his two employees worked steadily and carefully all day. All our possessions were placed in the correct rooms and no damage was sustained. The work was completed over a 10 hour period. Smart Moving Solutions met all our expectations and were by far the best of the six removal firms we have used during the last 11 years.
Ken, Gloucestershire Posted on 06/07/2019 , work completed 03/07/2019
Very efficient service.
Customer Service
Quality
Value
We were very happy with the service we received and would have no hesitation in recommending. Nothing was too much trouble.
Keith, Gloucestershire Posted on 01/07/2019 , work completed 01/07/2019
Superior House Removals. When You Use This Company You Will Never Need Another Removal Company Again!
Customer Service
Quality
Value
Paul and his team were friendly, professional and the standard of their work is a cut above all the others. I have moved over 30 times in my life and I have never seen such exceptional care taken with all of my belongings. Each item of furniture, mirrors and artwork were separately placed in individual quilted, zipped bags bags, and painstakingly placed in considered order on the van. Packing boxes, paper, bubble wrap and tape were supplied in advance. My planned move did not come to fruition and when I informed Paul he was happy to refund my deposit, or wait until I found another property. I found another property fairly quickly, and Paul was able to accommodate the new moving date. On the day, the men arrived promptly and started to bag every individual item. They were courteous and very helpful and followed my instructions to the letter. Once everything had been unloaded, I was able to see that nothing had been damaged and everything was in pristine condition and I was delighted with how easily and without any problems, the move had gone. I cannot recommend this company highly enough, and will never use another company for removals again !!! Excellent standards and extremely competitive rates. Many thanks for a stress-free, professional, polite and diligent service.
Kim Pringle, Gloucestershire Posted on 27/06/2019 , work completed 21/06/2019
Prompt, Professional, Courteous
Customer Service
Quality
Value
Paul's team helped my family downsize from a 5 bed to a 4 bed. They were very efficient, considerate and completed the move without any issues to the agreed timings and budget.
Alec, Gloucestershire Posted on 23/06/2019 , work completed 15/06/2019
Friendly & professional
Customer Service
Quality
Value
Paul moved all my possessions and a storage unit. He and his colleague were very friendly and nothing was too much trouble for them. They were very careful and professional when packing everything into the van and didn't make a mark anywhere or damage anything at all. They were very patient when I had to resort things so they would fit and I'm very grateful for their help.
Carole, Gloucestershire Posted on 17/06/2019 , work completed 17/06/2019
Stress Free Removal
Customer Service
Quality
Value
I am moving house after 23 years which for a lot of people including me can generate a lot of stress!! Mine is a 2 stage removal firstly today into storage & then from there to my new house in September. Paul & Josh were quite simply brilliant & really polite & pleasant guys to boot! They removed all the stress, were quick, organised, & grafted - all for a very competitive price. I would have no hesitation in using them again & recommending their first class service to anyone.
Customer in Gloucestershire Posted on 20/05/2019 , work completed 20/05/2019
Very professional
Customer Service
Quality
Value
I asked if it were possible to move my house contents from Safe store storage to my new home. It was arranged for three hours later. Nothing was too much trouble, the two men were great, helpful and polite, taking care by covering the front door and carpets. Can't speak highly enough and I would certainly recommend them to anyone. Thank you.
Jacqui, Gloucestershire Posted on 29/04/2019 , work completed 29/04/2019
Excellent
Customer Service
Quality
Value
Excellent job. Friendly & efficient.
Christine, Gloucestershire Posted on 26/04/2019 , work completed 26/04/2019