Paul Williams Plumbing & Heating Limited

I needed a new Worcester Bosch gas boiler to replace the old one which we'd had for over 23 years. Having contacted several local suppliers for quotes, Paul Williams stood out as being the best value for money and with a very good track record according to online reviews as well as from other local plumbers. On the day of fitting Paul arrived promptly to start the job, well before 8am, and we were greeted with a broad smile and a very pleasant and helpful demeanour. Paul worked very well to complete the job on schedule, despite, one or two unforeseen hiccups, such as the lack of drain for the overflow pipe. Paul worked around the problem using a limestone basin as a soak away, sourcing material from a local building supplier. Paul came back the next morning to run through the operating system and to fit the carbon monoxide monitor as I needed to attend a meeting in the afternoon. I would highly recommend Paul Williams for anyone needing a new gas boiler to be fitted. Paul is highly skilled, professional, helpful and he provides excellent value for money.

Excellent service from initial contact via Bosch. New boiler and controls fitted and fully explained to me. Paul arrived at 8 45am, work completed and up and running by 12.30pm. No mess to clean up afterwards. Would thoroughly recommend him.

From contacting Paul to getting the work done it felt so easy whilst also be professional and thorough. Paul returned my calls, kept in contact/updated re arrival. Was very thorough when servicing the gas boiler and checking the heating throughout the house. So pleased I used 'Which Trusty Trader' and found Paul. I will continue to use Which Trusty Trader and I can understand why Paul has such great reviews. If you live in his area, why would you use anyone else? I would certainly recommend Paul and have already booked him to do some more work.

I've used Paul's plumbing and heating services for years. Whether repairing and servicing my boiler or responding to an emergency plumbing problem, he is always prompt, reliable, trustworthy, knowledgeable, efficient and safe. He does every job quickly and cleanly and clears up after him - and smiles throughout! Yesterday, he changed my old boiler for a new one. I was expecting some problems as the replacement, whilst nearly new, was second-hand. But Paul double checked everything beforehand, ensuring he brought the right bits and pieces with him to make the adjustments. He did the job without any fuss and in no time at all. If you're reading this because you're wondering who to ask to sort your plumbing or heating issues, you won't do better than Paul. He's an unsung gem who'll happily go the extra mile to make sure you're never without heat or water.

Fair play Paul and his team are fantastic, they were professional, installed a Oil combi boiler, new rads and pipe work to an extremely high standard. Top blokes and all in all a top class service.

Installed and relocated a new boiler for me. Very good service and very friendly. Worked hard to complete the job and went above and beyond to help me out. Thank you very much Will recommend to anyone.

We had an urgent issue where my elderly parents' boiler failed and they were without heating or hot water. We found Paul on the Worcester Bosch list and he moved his busy schedule in recognition of their vulnerability and arrived exactly when promised. He sourced a new boiler which he fitted in no time at all, leaving everything clean and tidy. A day later there was an issue entirely unrelated to Paul's work, he again responded urgently at short notice on a Saturday to restore my parent's heating and hot water. I cannot speak highly enough of Paul. A genuinely nice individual, he's professional, understanding and clearly cares about his customers. Will call him again without hesitation in the future.

Paul and his colleagues did precisely as promised. They arrived on time, 08.00, installed and tested the boiler and were gone by 13.30. Paul had arranged the delivery of the boiler which also arrived bang on time. They ensured the system was fully operational and no air locks remained or other bugs were present. Once installed Paul carefully explained in lay man’s language the operation of the boiler and the WiFi timer/thermostat. They were a cheery helpful team and left the utility room clean and tidy. I could not have asked for better service.

Paul installed a replacement boiler for us. He arrived promptly and was very amenable, as well as completing the installation earlier than expected. He took time to explain how the new boiler and thermostat worked. He also took great care to cover the carpets, avoiding any mess, and was a pleasure to deal with from start to finish. I would thoroughly recommend Paul.

Paul visited Monmouth in early January, viewed the problem and made a wise suggestion. The same day he sent a brief email quote which we accepted. We agreed a suitable date for the work and his team arrived promptly, before 8am. They flushed the system, added a magnetic filter, fitted a new flue, removed our dying Glow worm boiler and fitted a new floor standing Greenstar FS 30CDi Worcester Bosch with little fuss and true professionalism. We were without heating for about 4 hours. The new pipe work looks immaculate and today all appears to be working perfectly. The boiler has a 10 year warranty (call out, parts and repairs) if serviced annually. Paul’s work was just what we wanted: an organised small team who knew what they were doing, got on with the task, worked very cleanly, took pride in their work and were covid-conscious. Paul will return to put the guard over the new flue once the cement dries. An exceptional team that we’re delighted to recommend. And they’re excellent golfers!

Excellent service from initial enquiry through to carrying out the work, very polite, professional, 100% recommended, will certainly continue to use & recommend.

Excellent Service! Very pleased! Very helpful, punctual, efficient and very pleasant to deal with. Happy to recommend.

A very good installation, professionally completed. The team arrived on time, and all of them did a tidy job. I have no hesitation in recommending Paul Williams as an efficient installer.

Found Paul on the Worcester/Bosch website as an approved installer and was encouraged by the reviews on Which trusted traders. Came very soon after contacted and talked through what was needed - boiler replacement and replacement towel rail. Very open, approachable and knowledgeable. Competitive quote, which we accepted. Job scheduled for following week. Paul attended with his team as planned, with masks and social distancing where possible. Job was completed within six hours, with minimum of fuss. Very clean, cleared up afterwards and then gave me all the information I needed. I cannot fault the service, would definitely use him again and recommend him.

We needed a new boiler and found Paul's company on Worcester Bosch site, filled in enquiry form and was quickly contacted and visit arranged for next day. quote followed within 1 hour, with work to completed within 2 weeks, this was completed within 5 working days, they arrived on time were very efficient, with care taken, covering working areas old boiler was quickly removed and new one installed, old boiler placed in area outside gate ready for disposal. Paul came the next morning to check everything was to our satisfaction and went through controls with us, completed guarantee and paperwork. This is a very professional team and I am pleased that we chose him to install our boiler.

Paul and his team removed an internal, very old Worcester Bosch oil fired Combi Boiler supplying and fitting a New Greenstar Heatslave II External Boiler. He arranged for the old boiler to be collected and removed. It was a very relaxed and friendly process from start to finish. First contact was made on the 7th of August. Paul came to discuss details and view the site on the 13th and the work was completed on the 20th. He has been extremely efficient and professional all the way through the process. He has an excellent team and their work was completed in one day with a short session the next morning to make sure everything was in order. I have no reservations about recommending Paul and his team.

I was given Paul’s details by another plumber who was unable to undertake the boiler replacement in my property. I rang and he was able to come and assess, price and schedule the job later that afternoon. He kept in contact with me by text, was here when he said he would be and explained everything to me. I felt completely comfortable leaving Paul in my home as I had to go to work. I now have an efficient boiler and the security of a safe home! I will be using him for all future work and will recommend to friends too. Thank you for making my home warm and safe!

Paul Williams has been servicing my boilers for many years, and also used to do Landlord gas safe checks in a property we rented out. He is always reliable, turns up on time and does an excellent job. I have recommended Paul to friends and family, and they have been impressed by his workmanship. I noticed my boiler was playing up at the weekend, messaged Paul and asked if he could look at it Monday morning. I got a text from Paul on Monday morning to check I would be in and when I replied he said he would be on his way to our house. In times of coronavirus Paul was wearing a mask and gloves and I felt as a shielding customer that he was taking PPE and precautions very seriously which came as a relief to me. I thoroughly recommend Paul Williams Heating and Plumbling Ltd.

Contacted Paul via email from his website to arrange a boiler service and thermostat replacement. He rang me back the same day and arranged the work for the next day. Arrived on time and is a really nice guy. He explained what he was doing and why and completed the work quickly and efficiently. Would have no hesitation recommending him. Thank you Paul

Thank you Paul for a speedy response in installing oil central heating. Work was started and completed in 3 days. I was guided on options and I felt informed prior, throughout and after installation. All working well and am warm at last.

We needed a plumber to replace our old boiler which was leaking water everywhere. Found Paul on the Which? Trusted Trader site. He responded swiftly to our enquiry and after visiting he came back with a quote and a date to carry out the work. On the day he turned up bright and early with the new boiler and a team to help remove the old one and carry in the new (heavy) one. By lunchtime the new boiler was installed and up and running! We couldn't have asked for a better service.

Came out to do a annually boiler service... good communications, reasonable rate..highly recommend.

Paul fitted our new boiler a day earlier than planned, with the minimum of disruption and explained clearly the controls and paperwork. He was friendly, professional and very tidy. We highly recommend him. Thank you Paul.

Serviced our boiler. Fitted us in with just a few days notice. Arrived on time. Friendly and left a detailed report. Would use again.

Paul came to service our boiler. As is usual, he came to us promptly after my call. He is always pleasant and efficient. Nothing is too much trouble. A great job done cleanly, quickly and efficiently. We have been using Paul’s services for a few years now and have always found him to be most helpful. Well done on a great service.

Following the demise of my usual service company I asked Paul to carry out an annual service on my gas boiler and to investigate a recurring loss of pressure. He arrived at the appointed time , quickly identified the source of a leak and carried out the required service. All this being done in a efficient, clean way and with a polite and pleasant manner. I am hapy to recommend him and will be calling on him for my future boiler serves.

Excellent, new oil boiler fitted with minimum mess and disruption. Paul and his colleagues were very efficient, polite and approachable. The boiler and heating controls were throughly explained. We would definitely use Paul and his team again.

Paul has serviced my boiler every year. As I have an engineering background I have high standards. I cannot fault Paul's work, or his professional and friendly attitude. Always punctual, work carried out efficiently and without mess. I recommend him without hesitation. Thank you Paul.

Paul fitted our boiler 4 years ago and has serviced the boiler since. He is reliable and his prices are fair. He has done some other work for us which was completed quickly and efficiently. Recommended.

Paul is punctual, efficient and polite. He installed our boiler 4 years ago and comes back each year to service it. We would not consider using any other company.

Paul installed our boiler and completes it's annual service. He is very knowledgeable, honest and informative when questions are asked. Always leaves everything clean and tidy. Wouldn't use anyone else.

I needed a boiler service at the busiest time of the year (start of the cold season) and phoned Paul. He was friendly, helpful and promised a call back as soon as he looked at his diary. He called me to arrange a date, time and price. He turned up on time and did a very professional job. I would certainly call him again.

Paul and his brother visited separately to service our boiler and then replace a radiator and fit 5 thermostatic valves. All appointments were met on time and were very efficiently carried out. Hope to use them again in the future.

Rang and asked for boiler service Appointment arranged very easily and in quick time. Arrived on time completed job efficiently and also answered a couple of questions i had issues with - even had time to give advice to neighbour regarding his boiler problem which could be further work for Paul. Paul was efficient easy to talk to and gave no doubts he knows his job. Thoroughly recommend him but as he stated he is very busy so plan ahead.

Paul Williams and team carried out a boiler replacement for us in 2017. It was a fantastic job, completed on time and in a relaxed and friendly manner. Paul returned for the second follow up boiler service today. As has been the case on each occasion beforehand, the experience was brilliant. I would highly recommend Paul Williams Plumbing and Heating Ltd. I have already recommended their services to two family members, both have also been delighted with their boiler replacement experiences (one gas, one oil). A top company!!

Always prompt, polite and gets on with the job quickly, efficiently and with a smile. Happy to recommend

Paul has carried out 2 boiler services for us. Both quickly, cleanly and efficiently. Also recommended him to my daughter and Paul installed a new boiler for her.

I wanted my gas boiler serviced. Mr. Williams was highly recommended by the manager and other residents of the complex where we live. He returned my phone call to confirm his appointment. He arrived promptly and worked neatly and efficiently. As the boiler was not serviced for the last 4 years he made some useful suggestions which I intend to follow. I fully intend to make use of his services in the future. I would recommend him without hesitation.

Paul is a excellent Plumber to deal with highly Professional . I will recommending him to others. Price was right on the button.

Annual boiler service. Paul arrived on time, courteous and helpful as always. Tidy and efficient work with detailed diagnostics and boiler performance report. Excellent.

Paul is highly recommended, he always provides a prompt, professional & friendly service. He is great at keeping you informed about when he will complete the work.

Boiler packed up on Wednesday, we contacted several people. None of them got back to us and all was arranged by Thursday. Boiler ordered Friday, it arrived Monday and was installed Tuesday/Wednesday. Being summer we were not in so much of a rush. He rescheduled a job to get it done early, even vacuumed after the work was done!

We have recently moved to Coleford in the Forest of Dean and required a reliable plumber to check out our central heating system. We contacted Paul and he was able to call round within days and he did a thorough examination of the central heating system and boiler. Paul was courteous and efficient. Whilst he was checking the system we asked him to look at a dripping kitchen tap. Although not urgent Paul was able to take time to look at the tap. It wasn't a simple matter of replacing a washer as I had expected, but required a total replacement of the tap unit itself. We ordered a new tap unit and contacted Paul when it arrived. He was able to install it within a day or two of it arriving. What service! But the best bit had yet to come. An elderly resident across the road had seen Paul's van and flagged him down as he drove away from our house. Paul took time out of his busy schedule to stop and he spent an hour with her fixing a leaky pipe in her house. Paul really excelled. He didn't have to do that without a prior appointment. Personal service like that is so rare these days. I would thoroughly recommend Paul Williams Plumbing & Heating Limited.

Paul turned up half an hour early to service the boiler. He was quick, did a good job and went an extra mile by trying to fix the thermastat (he didn't charge for this) He made no mess. The cost of the service was reasonable and I would not hesitate to ask him to come again if necessary. Paul was helpful and friendly.

This is the second time we have used Paul, would recommend and use again. Quick response, turns up on time. Highly recommended.

Paul has provided plumbing and heating services for my house for several years. He is always polite, helpful, focused on solving problems and clear in his advice. All the services etc are well documented and his prices are very reasonable. I wholeheartedly recommend him.

Annual service completed - always good and helpful service. Always get a prompt response to initial email but does sometimes have to be chased to get date. Downside of being a busy and reliable plumber.

Always on time and a very tidy worker. It is a testament to Paul that my boiler is 19 years old and still at 92% efficiency. That is down to Paul's thorough annual servicing. Would recommend without reservation.

We found Paul’s number from a local builders merchants, word of mouth. Paul arrived promptly and carried out a full boiler service, he was very clean with his work and profession did all the checks, we discovered that our boiler was not serviced properly previously, Paul had the spare parts that a oil boiler would need to hand. Competitively priced and local to us was a bonus.

Paul provides a quick and efficient service for our annual boiler service. It's not easy to find a good, reliable plumber, so when you come across one like Paul make sure you give them a cup of tea and hang on to them. Definitely recommend and I frequently do.

We needed an old WB Danesmoor boiler replaced and removal of immersion heater, loft tank, shower pump all to be replaced with a new WB Heatslave. Paul and his team were excellent and managed to start and complete the job early all within the day. Premises left spotless. Highly recommended and very competitive on price.

Paul was ahead of schedule, having unloaded his equipment ready to start by the time I arrived. He replaced my old combi boiler with a new Worcester model, including installing the hive system and flushing the system through. He worked very efficiently and was excellent at discussing or explaining things to me which I had no idea about prior to his work. Paul even remained around after to help me set up the hive system and went above and beyond to ensure that the house was left in a perfect condition, you wouldn't even know he'd been! Overall, excellent service, excellent quality and excellent value. Highly recommended.

Paul arrived on time the work was carried out quickly and the old boiler was taken away. Liked the plastic that covered carpets to keep them clean. Before leaving everything was tested and he explained how it all worked.

Paul and his team came and installed a new oil tank, removing the oil from the old tank and refilling new one once installed. He also took out old boiler and installed a new one. He also replaced four radiators upstairs. All the work was completed in one day and all the guys were polite, courteous and professional. They checked that all radiators were working throughout the house before leaving and ran through the instructions for the new boiler. They did a brilliant job and I would definitely recommend Paul to anyone.

Fast response to our request for a replacement oil boiler. Good communications throughout the process of providing a quote, arranging a date to complete the work and performing the installation. Paul and his brother arrived on time and completed the installation very quickly and tidily with no mess, all over in just over four hours. Highly recommended.

Are you in need of a professional plumber and heating engineer then look no further than Paul and his brother J , from initial quote to final install of our complete oil central heating system they have provided a very professional and reliable service. Even when our solicitors were slowing us down on our house purchase Paul still managed to fit us in at short notice for the install. He uses quality products and can offer great warranties on Worcester Bosch boilers that are installed by him. Great communication, reliable , polite , quality products and quality work ! He is now my go to plumber and you should make him yours ! Thanks for making our house warm cosy and with plenty of hot water !

I contacted Paul after seeing reviews on Which? Trusted Traders. His brother James arrived exactly at the appointed time on the day. He installed a new toilet in our utility room without fuss and mess. Very efficient and just what we wanted. I particular liked Paul's communications via email to fine tune arrangements. I thoroughly recommend Paul and his company.

Paul replaced our Gas Central Heating Boiler and flushed out the existing radiators and tested them. Would thoroughly recommend him and will be using him for any work in the future.

We would highly recommend Paul. He got back in touch quickly after our initial enquiry, and was very helpful in suggesting various options for replacing a coal fired boiler with an oil fired one. His quote was very competitive and clearly stated everything that was included. He started the work at the time agreed, and worked quickly and tidily. We were extremely pleased with his work and customer service. We will be using him for regular services in the future.

I used Paul Williams to undertake a variety of jobs we had in our new home which he completed today. I would highly recommend him. He was very helpful prior to coming to do the work. He arrived promptly and got on with job, was very tidy leaving everything clean and tidy. I was finally very pleased with the price. Paul will be our "go to" plumber in future and would have no problems in recommending him.